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Reviews of Holiday Inn Express Greencastle, an IHG Hotel

2.5 out of 5
Holiday Inn Express Greencastle, an IHG Hotel
50 Pine Dr, Greencastle, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 195 out of 419 reviews" "
Rating 8 - Good. 154 out of 419 reviews" "
Rating 6 - Okay. 36 out of 419 reviews" "
Rating 4 - Poor. 24 out of 419 reviews" "
Rating 2 - Terrible. 10 out of 419 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stop. Clean lobby, clean rooms and pretty descent breakfast options.
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Next time I go again
Stayed 1 night in Apr 2024

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

YONG

Liked: Amenities, property conditions & facilities
Very clean and nice people work .
Stayed 1 night in Mar 2024

8/10 Good

edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good there is a restaurant on site because it’s far away from everything.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything, hotel is recently updated and immaculate. Will gladly visit again.
Stayed 1 night in Mar 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Great weekend stay!
Stayed 4 nights in Mar 2024

10/10 Excellent

Patricia E.

Travelled with family
The hotel is right off I 81. There is a great Italian restaurant located right next door which made for an easy dinner later in the evening while traveling.
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good sleep
Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Gene

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The ceiling tile came down in the shower along with dirt while we were out for the day! We could not use the shower! When I showed pictures of the mess to the manager, she said that was common, "sorry about that, here is your bill".
Stayed 3 nights in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated property. Beds are a little too firm for me. On the upside it was quiet. Staff is friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mara Prendin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Great staff, nice room, delicious breakfast!
Stayed 1 night in Dec 2023

8/10 Good

Naamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Floyd

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt Right at Home
The staff at the front desk were welcoming and friendly, making us feel right at home after a long day of travel. The room was quiet, clean, well-stocked and comfortable. There were plenty of choices in the breakfast buffet and there were so many options for coffee flavorings!
Stayed 1 night in Dec 2023

10/10 Excellent

MADELYN

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Carol, Charlotte

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean hotel, quiet yet close to the interstate. I would definitely stay here again!
Stayed 1 night in Oct 2023

10/10 Excellent

ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel!
Stayed 4 nights in Oct 2023

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the remodel the hotel is quite nice. Rooms were clean, lobby was sharp, breakfast had great choices and it's right off the highway, yet quiet. Will stop again during our north and south travels.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is newly renovated and everything went smoothly with check-in, stay, and check out. Basic breakfast with something for everyone. Highly recommend the pizza from the attached pizza place, Brothers Pizza.
Stayed 1 night in Sep 2023

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very clean!
Stayed 1 night in Sep 2023

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Mechelle was very friendly and helpful!
Stayed 2 nights in Sep 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Amenities
We have stayed here for years when it was under a different name. Very convenient for our visit with family in the area. Only criticism would be that now that we have to walk outside to the Brothers restaurant there should be a canopy over the walkway to protect everyone from inclement weather.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Newly remodeled, very nice upgrades done to this hotel. Breakfast was very good, plenty of options.
Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
I realize stuff it's hard to come by but you're staff was not adequately trained there was toilet over flowing feces flowing on the floor nobody knew what to do My room was filthy the floor was brown from Phil's there were no carpets and no one had mop in my room in months
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a local placebin a small town and i felt very safe. I always stay here when im in town for work.
Stayed 1 night in Jun 2023

4/10 Poor

Gerald

Stayed 3 nights in May 2023

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, easy to get to, grass for our dog. Getting a facelift so some of the parking was taken up with trailers, but still plenty of parking. Lobby was getting it's facelift so not pleasing to the eye, but a great place, just the same. There was a restaurant attached so we didn't have to go anywhere else for food. If passing through again we would stay again.
Stayed 1 night in Apr 2023

10/10 Excellent

Beverly

Stayed 1 night in Apr 2023

10/10 Excellent

gifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here on our way to Florida and we pleased with the location. We decided to stay on the return home. They are currently remodeling and it was not a problem. Our rooms were both in the refurbished section and were very nice.
Stayed 1 night in Apr 2023

4/10 Poor

Sharon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower was hot and cold. The hard r dryer was broken. Lighting in the bathroom was bad. Maintenance man was going to get another hairdryer but never came back
Stayed 1 night in Mar 2023

10/10 Excellent

gifford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They are in the process of renovating. Lots of clutter, we got one of the newly renovated rooms and it was great. Workers stopped before 7pm. We were greeted by a nice young lady for a smooth check in. She apologized for the mess which is completely understandable while renovating. Very pleased with our stay and will be stopping again on our return home.
Stayed 1 night in Mar 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an error on my behalf when booking through Expedia. The staff was very accommodating to help me figure out a solution. Great service. They made you feel welcomed.
Stayed 1 night in Mar 2023

6/10 Okay

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Ronald

After seeing $54 on Expedia site, I booked room BUT THE CHARGE CAME THRU FOR $102!!! Classic bait & switch. Upon complaining to cust Serv, The agent saw the screenshot of the lower price sent it to another dept for review, but I still have not seen any correction. I’ve never had this happen before with EXPEDIA. Beware.
Stayed 1 night in Feb 2023

2/10 Terrible

Eileen

Stayed 1 night in Feb 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 1 night in Dec 2022

6/10 Okay

Alan

Travelled with family
Liked: Staff & service, amenities
Liked the availability for several rooms, and convenient access and parking. Didn't like the ongoing renovations or the musty smell in the room.
Stayed 2 nights in Oct 2022

8/10 Good

DeeJah Marguerite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, room was clean, the location was convenient. No complaints.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Craig Andrew

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was really friendly and enjoyable. Hotel was undergoing some exterior work/renovation at the time so that's good. The carpeting throughout was really gross, dirty and stinky. Breakfast and coffee were great.
Stayed 3 nights in Aug 2022