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Reviews of Merchant City Inn

3 out of 5
Merchant City Inn
52 Virginia Street, Glasgow, Scotland

Reviews

6.6
Rating 10 - Excellent. 57 out of 468 reviews" "
Rating 8 - Good. 163 out of 468 reviews" "
Rating 6 - Okay. 142 out of 468 reviews" "
Rating 4 - Poor. 62 out of 468 reviews" "
Rating 2 - Terrible. 44 out of 468 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Alan

Travelled with partner
Liked: Staff & service
The property was ok staff helpful but noisy due to nightclubs being across the road.
Stayed 2 nights in Aug 2022

10/10 Excellent

Craig

Stayed 1 night in Aug 2022

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, reasonable, basic accommodation
Clean basic accommodation. Triple and twin rooms were ideal for a lads weekend where all you’re bothered about is a clean bed and a shower. Only thing that wasn’t clear beforehand was the requirement for a security deposit (possibly because we were a group of lads clearly out on a weekend on the sesh) - not an issue but should have been made clear when booking
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location. Within waking distance of lots of restaurants, shops, bars, train stations and buses. Bit noisy at night but thats because it is so close to the night life. Rooms were warm as it was a heat wave when we visited and no fan or air-con but we enjoyed our stay dispite this. Staff are really friendly and helpful. I would stay here again
Stayed 2 nights in Jul 2022

10/10 Excellent

MITZI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, good wifi, quiet, great place to stay in Glasgow! Let us leave our luggage before check-in. Water heater in room.
Stayed 2 nights in Jun 2022

2/10 Terrible

Jack

Stayed 2 nights in Jul 2022

2/10 Terrible

Rhyce

Stayed 1 night in Jun 2022

2/10 Terrible

Alyona

Disliked: Staff & service, amenities, property conditions & facilities
I will start by saying it is a 1-star hotel. It's in a horrible condition. The ceiling of our room was all cracked and leaking during a rain storm. We got moved to another room, but it was equally delapidated. The bathroom mirror shelf was broken, cold water faucet was giving only the thinest, unusable flow of water, the towel rack was broken or turned off, the radiator was disgusting and rusty. I can't describe how inadequate the beds were - virtually no matress and the pillows you only imagine in middle ages. The worst was the manager who barged into our room in the morning wgen we were still asleep.to confront us about negative check-in comments we left on Expedia.
Stayed 4 nights in Jun 2022

10/10 Excellent

Ellen

Travelled with family
Liked: Amenities, property conditions & facilities
The property is well managed and convenient to the Queen street rail station. Lots of food options as well.
Stayed 1 night in May 2022

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay
Hotel was very clean and staff very friendly.
Stayed 1 night in May 2022

6/10 Okay

mark

Stayed 1 night in May 2022

10/10 Excellent

ANDREW

Stayed 1 night in May 2022

6/10 Okay

Yvonne

Liked: Cleanliness
Rude unhelpful staff. Didnt sleep a wink due to noise until 4.30am from club next door. Actually left after one night instead of two and lost money then booked another hotel.
Stayed 1 night in Apr 2022

6/10 Okay

Yvonne

Liked: Cleanliness, room comfort
Not the best!
Stayed 1 night in Apr 2022

2/10 Terrible

Lyle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Perfect for a family visit. Will use again.
Stayed 6 nights in Dec 2021

4/10 Poor

Simion

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
I'm surprised its no fredge in the room.
Stayed 1 night in Dec 2021

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectations met
Its a very nice hotel. Thr room was a bit too warm for me but it was a simple and comfortable room. No real problems. I love the architecture. I would stay there again.
Stayed 1 night in Dec 2021

8/10 Good

Shirley

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

6/10 Okay

James

Liked: Cleanliness, staff & service
The reception was pleasant and professional, the room was spotless and everything worked; on the other hand, the doors and the corridors felt shabby and the room was very noisy from the local disco.
Stayed 1 night in Sep 2021

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great for night out in Glasgow!
Clean but somewhat dated room. Ideal for just night sleep after night out. Central location for nightlife. Comfortable sleep despite hearing noise of nightclub across the road.
Stayed 1 night in Sep 2021

4/10 Poor

Paul

Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021

10/10 Excellent

Craig

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not receive email about discounted parking fees until we had checked out no good to us then
Stayed 1 night in Sep 2021

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Mairi Ann

Travelled with family
Very basic but dark room
We arrived at hotel, very close to shopping which was good, But was right next to a noisy nightclub, room was okay a bit dark lighting wasn’t great when your trying to put make up on, bathroom mirror light did not work, didn’t go for breakfast, as not sure what to expect, with the room we had, it’s a basic place to stay if your on a tight budget, i stayed for 3 nights with my hubby and daughter, we had same towels, that was given when we arrived until we left, no staff would enter the room until we handed keys back which was good. As no one would be able to snoop in your personal belongings. I won’t be returning as the noisy night club, and very basic kind of dark room we had has put me and my husband off. Room in general was clean,
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Really nice place. Good atmosphere and characterful property.
Stayed 1 night in Aug 2021
Response from Jay on 24 Aug 2021
Thank You for giving Merchant City a positive view means a lot to us. It was a pleasure having you. Wishing you all the best With Kind Regards Merchant City Inn Team

8/10 Good

David-James

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable
Comfortable and central hotel, looks lovely from outside and the magical spiral staircase looks like a castle. However the stay started off disappointing when upon checking in I enquired about timings and location for breakfast, and was told there was none, despite it being advertised and included in the room price. The room was basic and comfortable but very dated and dust everywhere.
Stayed 1 night in Aug 2021

4/10 Poor

Dean

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
More like a hostel
The room looked more like a hostel than a hotel. We chose it because it offered breakfast & we had a busy schedule so would have saved us looking round for a place to eat. When we asked about the breakfast time we were informed they aren’t offering breakfast due to covid. The hallway stank of cigarette smoke the window sills had cigarette ends on them. The whole place was disgusting. It ruined our stay.
Stayed 1 night in Aug 2021

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness
Hotel was clean and tidy but not good for disabili
Trip was good except for being on 3rd floor no lift and a spiral staircase but i managed slowly as have arthritis then or return from dinner i enquired where did qe go for breakfast to be told no breakfast because off covid When i booked it stated breakfast included dont mind for myself but daughter had to wait until we had packed everything and where leaving to get breakfast
Stayed 1 night in Aug 2021

4/10 Poor

Joanne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not recommend
The room was ok , the staff were quite ignorant, didn't like having to give a £50 deposit and my bank details again,as it had already been paid, especially not getting told ,until wee got there, breakfast was a roll n egg, sounds great,but it was freezing,I mean it had been kept in a fridge
Stayed 1 night in Oct 2020

8/10 Good

Margaret

Stayed 5 nights in Oct 2020

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Derek

Disliked: Staff & service
Was staying there for 3 days and the room wasn’t serviced once
Stayed 3 nights in Aug 2020

2/10 Terrible

Selim, Augusta, Maine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this "inn" if you can call it that was very unprofessional, staff and especially owners were very unhelpful, and in general I feel scammed. I would not recommend giving money to this establishment.
Stayed 3 nights in Jul 2020

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the center of Glasgow- near the train station which is nice
Stayed 1 night in Feb 2020

8/10 Good

ALLAN

Liked: Cleanliness, staff & service, room comfort
Okay but we were 4 floors up a spiral staircase with luggage and we are not young.
Stayed 1 night in Dec 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Stian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad review !
Staff were rude and contradicted themselves when trying to con us for £25 as we were 6 minutes late checking out. Ended up bartering with us and we settled for £10 which no doubt went straight in his back pocket
Stayed 1 night in Nov 2019
Response from Merchant City on 20 Nov 2019
Check out time is 10.30 You checked out at 12.30 Late check out is £25

8/10 Good

David

Disliked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
All Policies Re Hotel Guests Are Not Disclosed
The hotel should be required to list ALL policies in the designated “policies” section of Hotels.com. Upon arrival, I was told that only hotel guests are able to enter their private room. This is a private hotel, not a shared accommodation (ie hostel). My adult daughter met me in Glasgow and I was looking forward to spending time with her in the comfort and privacy of my room. [She was staying elsewhere with friends.] I was not impressed with the manager’s “Jay” guest service and/or retention skills. Otherwise great location and the rooms are clean. There is street noise at night, but it did not bother me.
Stayed 2 nights in Oct 2019

2/10 Terrible

Esther

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!!
Charging for a cooked breakfast £3 when breakfast is included per person is just ridiculous. No lift, to access 3rd floor room on a steep spiral staircase with luggage was really difficult. The rooms need a updating, mouldy and very tiny shower cubicle. Curtains very dirty.....Too overpriced!! Will not recommend!....
Stayed 1 night in Oct 2019
Response from merchant city on 20 Nov 2019
£3 for a cooked breakfast is ridiculously cheap. The rooms are very clean no dirty curtains and no mould. You did not bring up these issues on your stay.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Living
Nice little hotel in a old style building in the Heart of Glasgow. Very handy for shopping and transport.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2019

2/10 Terrible

Ashley

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019