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Reviews of Lomond Park Hotel

2.5 out of 5
Lomond Park Hotel
Balloch Road, Alexandria, Scotland

Reviews

5.6
Rating 10 - Excellent. 30 out of 247 reviews" "
Rating 8 - Good. 59 out of 247 reviews" "
Rating 6 - Okay. 48 out of 247 reviews" "
Rating 4 - Poor. 42 out of 247 reviews" "
Rating 2 - Terrible. 68 out of 247 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Owen

Liked: Staff & service, amenities
Very helpful staff. This hotel is at the affordable end of the market, and that should be taken into account. Staff couldn't have been more kind and helpful. Allowed me to leave my car for a few days whilst I was away walking, which was much appreciated.
Stayed 1 night in Apr 2024

6/10 Okay

Tom

Liked: Staff & service
Ok
Stayed 2 nights in Mar 2024

2/10 Terrible

Kevin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was a nightclub under our room that was not advertised when we booked and it was on untill 3am we didn’t sleep me and my partner are both recovering alcoholics and just wanted to relax without the kids and was kept up all night with the vibration and music
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel Hope

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very good for the price
Friendly staff, comfortable and clean room. Recently upgraded bathroom, very nice. Can't expect anymore from 2 star hotel, very good price for what we got.
Stayed 1 night in Jan 2024

10/10 Excellent

Mandi, holladay

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great

4/10 Poor

David

Business traveller
Disliked: Property conditions & facilities, room comfort
Cheap
Noise throughout the night No soft close on the doors TV in room didn’t work Taps are loose so reluctant to use Stained carpet Bed was very uncomfortable and old Breakfast was continental (however the bread was stale for toasting) and basically that was your lot However it’s £42 so don’t expect a premium inn
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
£15 room at best.
Rooms look nothing like the pictures. Toilet seat missing. Holes in walls. Damaged door. Window broken. Wifi router hanging off wall. Bed broken.
Stayed 1 night in Sep 2023

8/10 Good

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing just what was needed
Stayed 2 nights in Sep 2023

4/10 Poor

Roy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cost was too high for the type of place. Can hear every movement, floor creak, doors being slammed. The smell of people smoking lingered and there was a wasp nest somewhere nearby. Bed was uncomfortable. The only plus side to this place is the staff.
Stayed 3 nights in Sep 2023

6/10 Okay

Linda

Stayed 1 night in Aug 2023

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good little place.
Room was fine and people friendly Hotel itself a bit tired . Breakfast was adequate. Easy to find as well. Staff were all helpful. Had a quiet sleep as well.
Stayed 1 night in Aug 2023

4/10 Poor

Heidi

Stayed 1 night in Jul 2023

4/10 Poor

Tam

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

neil

Stayed 1 night in Jun 2023

2/10 Terrible

Cornelis

Stayed 1 night in Jun 2023

8/10 Good

neil

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was convenient for my excursions
Stayed 1 night in Jun 2023

10/10 Excellent

Les

Stayed 1 night in Apr 2023

10/10 Excellent

David

Stayed 4 nights in Aug 2022

10/10 Excellent

Steven

Stayed 1 night in Aug 2022

8/10 Good

Carol

Stayed 1 night in Aug 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants and the train station
Stayed 2 nights in Aug 2022

2/10 Terrible

Graeme

Disliked: Property conditions & facilities, room comfort
It was awful disco went on till 3pm we never git any sleep hardly. Spoke with staff as we did nit want to stay another night to go through the same ordeal and management agreed to refund .this is proving very difficult can yoy advise why
Stayed 2 nights in Jul 2022

6/10 Okay

Wendy

Disliked: Room comfort
Adequate for 1 night
We were made very aware of the noise issues and we know the hotel. There was no hot water in the shower and the sink tap was a bit dodgy, no side tables beside the bed. We were fine with it all as we were familiar with the place already and it was a last minute stay for one night. The staff were fine and polite. Breakfast was self service in a dark lounge area but adequate as long as you could work the toaster and the hot water dispenser. It was fine for what we wanted but not for the customer with no sense of humour.....!
Stayed 1 night in Jul 2022

2/10 Terrible

Antoine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Impossible to sleep on Friday and Saturday nights, Club is right below the room, walls are vibrating with the music until 3am
Stayed 1 night in Jun 2022

4/10 Poor

Stewart

Stayed 1 night in Jun 2022

2/10 Terrible

Artee

Stayed 2 nights in Jun 2022

4/10 Poor

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere. No staff on premises when needed.
Got there and the shared bathroom was leaking, so was put into an ensuite. The bedroom was comfortable and quiet. TV didn't seem to work. No signal. When I had a shower in the morning there was only ice cold water, when I went for breakfast there was cereal but no milk, and bread but the toaster either wasn't working or not switched on... I waited ages for a member of staff who didn't seem to be on site as I was shouting hello down the staff hallway and nothing. So I got fed up waiting and left leaving a note onthe desk and doing a feedback, neither of which I have had a response to. It's a shame as it could have been a nice stay.
Stayed 1 night in Mar 2022

2/10 Terrible

Niall

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
if it was £20 pn it would be fine
dont mind a bad hotel but the price needs to be proportianat to that. this place shouldnt be charging more than £20pppn. theres only one shower between all 15 rooms, although i didnt have to wate as noone was there when i was. the photos do not look like the room i stayed in. which was old and tired but clean. bar the cold water tap which had black mold in the outlet. the materes was very old and uncumftble with springs poking in my back. but i overcabe this by using the duvey as a matteres topper and the sheet as my duvey. and truning the heating up. tbf they do warn in the booking email that its on top of a night club and the noice is bad. which it is till midnight or later not sure i used earplugs and it didnt bother me to much. pros's its warm shower is good and the locks on the door's work. and also the staff are realy frendly. overall i would say its fine but not worth the £35 pppn mostly due to the noise and matersy. would happly stay there again for £20-25 pppn
Stayed 2 nights in Feb 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable stay with very friendly and helpful staff
Stayed 1 night in Sep 2021

2/10 Terrible

allan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

Caroline

Disliked: Cleanliness, room comfort
Mattress needs replaced.
I wasn't expecting a huge amount. I booked a single room at the cheapest price available. It could have done with some maintenance - the carpet looked fairly new but the door kept sticking on it. The biggest let down was the mattress. It was really soft and you could feel every metal spring. Definitely needs replaced.
Stayed 1 night in Sep 2021

2/10 Terrible

Maureen

Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely filthy
Stayed 1 night in Sep 2021

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with friendly staff. Nice breakfast and free parking . Wasn’t told until we got there about the nightclub on site but wasn’t a problem for us although did hear other guest at breakfast complaining about the noise. Bed was comfy and the room was clean and tidy. Scorching hot water when we arrived and then the next morning no hot water at all? Very lively bar in the evening (Friday) night with karaoke . Loved the 20% off of food and drinks for residents. Overall a good experience
Stayed 1 night in Sep 2021

8/10 Good

Calum

Liked: Staff & service
OK.
Staff were excellent. Room, bed, linen, good. Toilet fair. (Apart from the hot-water tap being screwed down and fan not working.)
Stayed 1 night in Aug 2021

2/10 Terrible

Janet.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay makes faulty tower look like the ritz
It. Was very nosiey music blaring midnight. Shower was dangerous going from cold to boiling without any adjustment.was told breakfast was at 8am no one turned into cook breakfast had to leave without. Night Porter number at the desk was unobtainable. I don’t know why you advertise such dumps??????
Stayed 1 night in Jul 2021

2/10 Terrible

m

Disliked: Property conditions & facilities, room comfort
Shocker.
Turned up, and a couple in front of me were checking out they were very unhappy with their stay and had lots of issues, i went to check in and was told the hotel is closed from mondays to thursdays, (i had a confirmation from hotels.com for a monday booking). The manager had reported this to hotels.com repeatedly.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

We left the hotel shortly after arriving. We did not stay. Ebookers description of the hotel said there would be a hairdryer in the room and an ensuite bathroom. In reality there was no hairdryer and no ensuite. It was shared bathroom facilities. As the hotel description provided by ebookers was massively misleading, we were unable to stay in this hotel and so I am expecting a full reimbursement of what was taken out of my account
Stayed 1 night in Feb 2020
Response from Cheshta on 20 Feb 2020
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

8/10 Good

Verified traveller

Liked: Room comfort
Very good value for money. Only paid 48 for two nights with light continental breakfast. But staff were woefully lacking in ..inititive...and direction except for the lady who served breakfast on our second morning. Sadly I did not get her name. The Hotel has recently been taken over by OYO and I hope that they invest in the building and training for staff to make this a truly wonderful place to stay again.
Stayed 2 nights in Feb 2020
Response from Ammy on 13 Feb 2020
Hi, Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at fabulous price
Everything was fine with my stay the lady doing breakfast was very helpful with travel info etc
Stayed 1 night in Feb 2020
Response from Joey on 6 Feb 2020
Charmed to see you loved our services, Simon! Have a pleasant day ahead :) Regards, Joey

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE ON A FRIDAY NIGHT!!!! Bass starts at 9pm and doesn’t stop til 3am!!!! How whole room was shaking and we could hear the music through the walls! Absolute nightmare
Stayed 1 night in Jan 2020
Response from Joey on 5 Jan 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Joey

2/10 Terrible

Alexander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely loud nightclub downstairs
In short: the noise from the night club on ground floor will keep you awake until 3am. It is extremely loud - this is not an exaggeration. I don't like giving this place only 1 star, as the staff were lovely/helpful. But since there is not adequate warning about the noise, people need to be warned. This website does not do enough to properly warn people. Breakdown: Noise: I stayed on a Friday and Saturday (2 nights). There is a nightclub on the ground floor. It is EXTREMELY LOUD. You can feel the bass vibrating the floor and furniture. Ear plugs will not stop the bass. The timings appeared to be: 7pm-10pm bearable noise. 10pm-1am very loud/bass thumping. 1am-3am noise reduces a little, but will still prevent sleeping. After 3am, there were some drunk people outside singing "baby i got your money" repeatedly. Note: the fire alarm went off briefly twice on the Saturday night. It was quite nice to mask the sound of the music actually. Cleanliness: When I arrived, I could see that the room was a bit dusty, but overall things didn't look too bad. The carpet/furniture was old, but acceptable for the price. Later, however, someone left an abomination in the shared toilets, which went uncleaned too long in my opinion. Overall, I'd say, the hotel was alright for cleanliness otherwise. Staff: The staff were lovely - I have no problem with them. My criticism is entirely due to the lack of proper warning about the noise. This website and Expedia need to do better.
Stayed 2 nights in Dec 2019
Response from Joey on 30 Dec 2019
Something like this should not have happened, Alexander! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Joey

8/10 Good

david

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great hotel for a party night etc staff are very freindly we had a fantastic time
Stayed 1 night in Dec 2019
Response from Ammy on 24 Dec 2019
Great to hear this, David! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Ammy on 1 Dec 2019
Hey, Shaun, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Adequate for the price compared to the many over priced Hotels in the area. A bit dated. Good do with a revamp. But friendly service and great location set in a lovely little town with nice restaurants and shops. Only 50m walk from the station and 5 minutes walk to the shores of Loch Lomond. A great base for exploring the area.
Stayed 1 night in Oct 2019
Response from Ammy on 22 Nov 2019
Thanks for sharing this, Brian! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed there number of times now no problems cheap and cheerful
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Place to Stay
2 minute walk from the rail station. Stayed on a thursday and friday, so expected it to be noisy, which is made clear when booking.The staff were very nice and accommodating. The single room was basic, clean and comfortable, although I did ask for cobwebs near ceiling to be removed, which was done immediately. One of the shared bathrooms had run out of toilet paper.An affordable option on a budget
Stayed 1 night in Sep 2019

6/10 Okay

Nicole

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say anything nice about this place. They appear, as a previous reviewer said, to be focused on serving beer at the bar and keeping the karaoke active than serving upstairs guests. From the moment I stepped onto the absolutely filthy stairs to go to the room I could see how this was going to be, and I wasn't wrong. If I wasn't so tired and able to refuse to pay I would have walked out. When I got into bed it didn't seem fresh and crisp, but I was tiredafter a very long drive. If Id read previous reviews I wouldnt have climbed between the sheets, and adviser others the same. The room price was £32.50, but £1 had alreadt been taken from my cardby expedia (who I booked through) as card validty check. Thats normal, so I informed the owner/landlord it'll be £31.50 as £1 taken. His curt reply, "No its £32.50, you'll have to sort that with expedia." I dont care about the £1, just the way her esponded. He may feel it has all the normal facilities of a hotel they call it. Well if * filthy carpet with years of dirt trodden in, * broken lights, * grimey paintwork, * dull decor, * the smallest flat screen tv on the market about 10-15 feet from the bed, * bed lined that is very questionable * Freshness of the room relies upon both windows wide open, thus allowing the noise from the adjacent bar then this place has it all. Never again! How does this place justify these charges?
Stayed 1 night in Aug 2019