Due to COVID-19 we have to use products which destroy viruses. We check for mildew, and will not rent rooms with such issues. We apologize for your experience, but still cannot find the issues you referencing here.

While you did not stay here, the reason for not getting a room was a lightening storm which caused electricity to be unavailable for period of time. There is maintenance work going on and so toilets ect. do get removed to rebuild bathrooms, but a room with work being done will not be rented out.

Sorry to say but bringing two cats in the room without permission and checking out late is not our fault. Trying to blame a door which does lock should not be retaliation.

Thank you for your business!

The property is nearly always full and has been updated constantly. You cannot simply judge a property without even seeing a room inside.

Any input or issue could have been brought to the attention of the front desk. Unhappy stays are not our goal.

Yes, we are renovating. There are horse farms all over the area, and keeping the door shut to the room is essential at this time of the year. We are in the country side not the city. The rooms look clean because they are clean, they are not only cleaned but disinfected for COVID-19 using a higher grade cleaner than even most hospitals use. We are sorry about pests which come in through left open doors as we cannot control the farms from spreading sod this time of year. Neither can we control trains coming through. Maybe they should remove the rail network also.

We take every concern very seriously. The Motel is a historic building and was originally the Mohawk Motor Lodge. All the rooms were redone two to three years ago. Towels, Toilet Paper have to be asked for if you need extra. Due to COVID-19, Toilet Paper is now an item you just ask for at the front desk once the whole roll which is left in the room runs out. No guest will be denied it. We are in the middle of the forest there is wildlife here. A field mouse in the parking lot can occur. They are not in any rooms as they are inspected after every guest leaves. Our Motel uses special cleaners designed to kill the COVID-19 Virus, we will not leave the floor dirty. If you saw anything on the wood floor please notify the front desk. We do not double charge guests, and any such issue will immediately be looked into. Paper towels to clean are with housing staff, once more they can be asked for some if this is needed.

Sorry to hear about this, we inspect all rooms for odors ect. and there are air filters through out the facility. We are near the Mohawk River and at this time of year the climate changes. I can assure you there is no mold in the rooms. However we take your feedback very seriously.

We are sorry to hear about this. Any issue you have could have been reported to the front desk and taken care of promptly. We have looked into this matter and all feedback is taken very seriously. We hope you will return and be satisfied.

Sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Alex

Sincere apologies, Kathleen! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

We are extremely apologetic. We will check what went wrong and will do our best to resolve the concern. Regards, Sara.

Sorry for the inconvenience, Kevin! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, David!

Hi, Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Marie.

We are not aware of any showers or sinks not working here, as will not rent such rooms out. We checked and the shower and sink are both working in the room you were in.. If you had trouble operating them you could call the front desk we would have helped immediately.

Sorry to hear about your opinion, you should have contacted the front desk when you were here. We do all we can to make experiences positive.

Though we respect every customer that comes here, there are certain scenarios that simply cannot happen here. First of all every person behind the desk has a college degree and we all can speak English and at least one or two other languages. Because of the ethnic background of person, such things should not be said, it is racism and really not acceptable. If the front desk person could not speak English, how did they show a lower a price? And what benefit is that to the Motel? It is impossible that you would enter a room with wet towels and then check the bed. As an occupied room cannot be rented. In such an event a person would come to the front desk, and immediately question the situation. This is of course if such a situation existed. In reality the issue was that you could not arrive and we could not offer cancelation.

We appreciate your feedback, but respectfully wish to respond. It is impossible for dog hair or bugs to be in the room, as the room's sheets, pillow cases and comforters are changed when a guest leaves. The floor is cleaned with germicidal. There simply is no way not to find dog hair after all this. If the issues were present than you should have notified the manager immediately. This is why we take you to your room, and walk you in. This was done in your case.

Thanks for your business

Thank you for your business. We have taken care of the fixtures.The lighting is all LED. We maintain mattress covers for sanitary reasons. They are disinfected and washed.

There is ice here in Lobby. We will look into check in.

Sorry to hear about your experience. We will state that we have a multi zone camera system and survey the property. There has never been any incident here involving any guest in the 3 years, I have been here. No guest has ever even reported anything missing. The long term rentals here are construction companies and other businesses. All our guest units were redone in 2016. We are nearly always booked up as well.

Thank you for your feedback.

There are cameras all over the property. All doors ude a digital key. We will look and see about this bathroom fan and replace it if necessary. I glad that you found the room ok. The Hotel has construction and maintenance crews which stay some months while their projects are going on. Only staff really could be said to live here. The property is patrolled at night as well, though you would not have noticed this, unless you paid close attention. We make sure the property is safe.

Looking into your advice. Thank you for your business.

Thanks for your review. One side of the Hotel is rented by construction companies, and by a large retailer for their employees. Those rooms are the same as guest rooms. They like to Barbeque in the summer and therefore stay out a bit at night. They have A/C's and all of the same accommodations. We will look into the mattress.

Thank you for your review and your business.

Thanks for your comments, we would indeed wish you had informed the front desk of any odd smell, as we do not allow smoking of any kind in any of our rooms. Additionally, there is housekeeping services here including laundry from 11:00 A.M. until 11:00 P.M. All you had to do was either call or come to the lobby. We have CCD cameras all over the property the manager also lives on the property. The Beds are new in many rooms and they are firm.

Sorry to hear about this. You should have brought up any issue to the front desk. We always want to hear any complaints and to try to rectify them. We will look into the bed issues and cleaning issues. The property has rooms which were renovated in the last 2 years. But regardless we take your issues seriously.