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Reviews of Schatzalp Snow & Mountain Resort

3 out of 5
Schatzalp Snow & Mountain Resort
Bobbahnstrasse 23, Davos-Platz, Davos, GR

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 147 reviews" "
Rating 8 - Good. 52 out of 147 reviews" "
Rating 6 - Okay. 16 out of 147 reviews" "
Rating 4 - Poor. 7 out of 147 reviews" "
Rating 2 - Terrible. 1 out of 147 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Characteristic flair and spectacular gardens
Excellent location with spectacular views. The flower and herbs gardens are absolutely amazing and worth visiting. The historic hotel is pretty much authenic, both regarding decoration and amenities. Great, if you like it.
Stayed 1 night in Jul 2020
Response from Manuela Jung on 14 Jul 2020
Dear Guest We are very pleased that you enjoyed your stay with us. Thank you very much for the great praise. We hope to see you again soon. Kind regards from the Magic Mountain Manuela Jung Front Office Manager

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic find
A magnificent traditional hotel with fantastic service and in an incredible setting.
Stayed 7 nights in Dec 2018
Response from Manuela Zeller on 1 Jan 2019
Dear Dominic Thank you for your kind feedback. It would be a pleasure for us to welcoming you soon again at the Schatzalp and we wish you meanwhile all the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Electric car friendly vintage hotel
Fantastic location and amazing vintage atmosphere. Carpets and furniture worn but add to the character of the place. Staff walked the extra mile to make sure I could charge my electric car.
Stayed 2 nights in Sep 2018
Response from Manuela Jung, Front Office Manager on 25 Oct 2018
Dear ... Thank you very much for your kind feedback. It would be a pleasure for us welcoming you again at the Schatzalp and we wish you meanwhile all the best. Kind regards from the Magic Mountain Manuela Jung Front Office Manager

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities
Mountain top hotel
The view was spectacular because the hotel is on a mountain top. They gave us bath robes and herbal shampoo that smelled refreshing! The hotel doesnt have a direct rout by car , you should read hotels.com checkin guidlines and use the mountain train. All paid for.
Stayed 1 night in Aug 2018
Response from the reservations team on 4 Sept 2018
Dear family Adulrahman Thank you very much for your kind feedback. It would be a pleasure for us welcoming you again at the Schatzalp and we wish you meanwhile all the best. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Unique and beautiful place to stay
Had a wonderful stay at the Schatzalp, which is set in a stunning location with an impeccable garden and miles of hiking trails right out the front door. The building is a lovely, fading, historic hotel. Some reviewers complained about the fact that the rooms are in need of renovation - true, it's not up-to-date, but for me, that added to the charm and beauty of staying here. Truly a unique experience that I won't forget.
Stayed 4 nights in Jun 2018
Response from Direktor P. Bernardo on 15 Jul 2020
We thank you so much for your words and we would be delighted to have you back with. Kindest regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying on the Magic Mountain
Stayed at the Schatzalp for a week during a (off season) conference. It was great to be up out of town, up the funicular, on the Magic Mountain, in an old school hotel. No TV in the room, big open-able windows looking out onto the mountains, and first class paths heading up (also down, left and right) further into the hills. On the practical side, the breakfast and WiFi were also excellent.
Stayed 6 nights in Jun 2018
Response from Direktor P. Bernardo on 15 Jul 2020
We thank you so much for your words! Kindest regards

10/10 Excellent

Michele, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel with Historical charm
For those who do not define comfort by flat screen TVs and minibars this is a wonderful hotel. The hotel is part way up the mountain (it is the converted sanatorium of Thomas Mann’s Magic Mountain). The view is spectacular and the hotel historic. Many things are dated but that is part of what I love about the place. You can go on lovely walks and ski in the winter just outside the hotel. The rooms vary in size but the superior rooms with balconies are very spacious (the bathrooms are a bit on the smaller size).
Stayed 1 night in Jan 2018
Response from the reservation team on 21 Mar 2018
Thank you very much for your kind feedback. It would be a great pleasure for us to welcome you again at the Magic Mountain. Kind regards

10/10 Excellent

Olivia

Liked: Cleanliness, property conditions & facilities, room comfort
A real life Christmas village scene in winter
Do not miss this hotel if you want the one of a kind experience of the historical schatzalp sanitoriums with its surrounding hills and trails for sledding and hiking or skiing. You are up above the town in your own magic mountain setting. Make sure to request the room with the balcony so you can lounge in the provided robes with a glass of gluhewine or hot chocolate with baileys and watch the woods and the tiny town below.
Stayed 4 nights in Dec 2017

8/10 Good

mike, Eastbourne

Liked: Cleanliness, staff & service, room comfort
Historic hotel in Swiss Alps
Lovely historic horltel built around 1900 and a previous TB Sanitorium. Centrally located in Davis and accessed by a funicular railway which is free for hotel guests. Mountain view separate restaurant provide info excellent alpine food. bear in mind the first train in the morning is at 7:30 and whilst there is a walking route down, this is slippy and dark during the winter and personally not recommended at that time. Hotel staff lovely and you can use the gym and swimming pool facilities at their sister hotel in town just at the bottom of the funicular railway.
Stayed 3 nights in Dec 2017

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A classic
Amazing classic hotel with views to die for.
Stayed 1 night in Jun 2017
Dear Karl Thank you for your kind feedback. We hope to welcoming you again at the Magic Mountain and wish you meanwhile all the best. Kind regards Manuela Zeller / Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great unusual hotel!
Classic Swiss hotel in a fantastic unique location. Cool bar, great terrace, taking the funicular up and down is a novelty and not too much inconvenience - every 15 mins during the day and from 7pm every 30 mins till 2am. Rooms are modest but clean and comfortable and have incredible views from the terrace.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Skiing trip
First time back at this old favourite for many years. Sadly the lack of investment is showing and it is quite shabby in the public areas and the bedrooms are in urgent need of an upgrade. Nothing can take away from the location though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful slice of history atop a mountain
I stayed here for just 24 hours in order to rest and get some work cleared. This hotel is a rarity in a world which measures hotel 'excellence' very uniformly (a certain style with facilities provided in a certain way). What I mean is that this hotel has its very own, unique character. A former TB sanatorium, the clocks used to organise patients' days still illuminate the corridors. The original sinks still feature in the en suite bathrooms. The same heating system is used, the lifts are unchanged. Bookcases containing volumes once lent to patients wanting to while away the months on end up in the mountains in the hope of recovery, line the corridors of the third floor. The former hospital ward on the second floor still boasts the call system. The building is frozen in time yet extremely comfortable. The combined effect of this is one that is ultimately very relaxing; you forget the hustle and bustle and demands of life 'down below'. Deliciously prepared food, a vast space and quiet spacious rooms help the process. And, if the temptations of life down below become too much, excellent free wifi is available across the site. And, if you're determined to measure the hotel through a modern prism, a wonderful new sauna/spa area can be found on the ground floor. I couldn't recommend this place more highly and suggest you go as this space does not do it justice!

8/10 Good

Janete

Liked: Cleanliness, staff & service
The location is great – you cannot get a better view in Davos. But the facilities are not that great. The rooms are old (they are plain old, not antiques nor historical nor charming). In my opinion, this hotel is overpriced.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous location. Very pleasent staff. lovely bright big airy rooms, only spoilt by poor beds and mattresses.

10/10 Excellent

Benjamin, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking Alpine scenic views and great service.
Friendly, warm , efficient service. Went the extra mile I had hurt my ankle running the Swiss Alpine Marathon, gladly provided plenty of ice for my ankle. Unparalleled views of the Alps, breathtaking setting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for hiking relax VG breakfast VG wellness
Great for hiking relax VG breakfast VG wellness Mmmmmmmmmmmmmmmmmmmmmmmmm

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Frosty Reception
When I arrived at reception after two flights and a three-hour train journey followed by an interesting funicular ascent, I was met with a very 'frosty' reception and told in a very rude manner that despite my reservation they didn't have a room for me and that I had to go back down to Davos Town and stay at the Hotel Europe which I am sure is a very pleasant hotel but ISNT the BergHotel. I protested very vigorously and after some altercation was grudgingly told that I could stay that night but that they weer full the next day. I contacted reception the next day and they had obviisly had time to rehink this and they told me I could stay but this all left a very sour taste .

10/10 Excellent

Andrew, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay in a gorgeous old hote
The hotel offers a very special atmosphere. A beautiful old building, very friendly staff, and good service. It was a good mix between good service but not too overbearing.

10/10 Excellent

Louise, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique quirky hotel
The building is a lovely piece of history in a quiet location with great views from above the town. We came from England for a weekend of skiing and were delighted to find our stay included a pass for the hotel's own private ski area which enabled us the get straight out onto the snow even though we arrived at around 2pm. The only down side is you have to allow time to get the funicular railway to & from the hotel, and use the local bus service if you don t want to walk to the main jacobshorn ski lift next to the train station in ski boots - about 5 minutes in normal footwear. Excellent skiing for intermediates & advanced. Eating out expensive - double English prices, but fresh food in supermarkets is more reasonable. Transfer via train from zurich very efficient and enjoyable as the scenery is breath taking.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Alpine location with beautiful flower garden and gorgeous view;, easy access to hiking trails; accomodating, helpful and friendly staff

10/10 Excellent

Tom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
This place is quite extraordinary if you like classic, belle epoque hotels. It was built at the turn of the 20th century and has the most fantastic period features, is beautifully laid out and stunning views.

10/10 Excellent

Angelique, Sweden

Liked: Cleanliness, staff & service, room comfort
Mountain Jewel
An outstanding spot to start your tour of the mountains: pleasant hotel, somewhat run-down, but with tons of genuine charm and comfort. Good service, excellent breakfast and facillities, staff is attentive and organizes programs every Wednesday should you need suggestions how to spend time. Too nice to miss. Bathrooms fully functional, could do with a refurbishing to 21-century. Annoyingly, no TV in the room: poor choice, isolation from news should be by choice.

8/10 Good

Al, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
The view from the front of the hotel was fantastic, especially having arrived from a flat desert environment. Access from Davos Platz is only via the funicular railway, however, the service runs regularly and with typical Swiss efficiency. The hotel was clean, the staff friendly and helpful. Its not 5* and so no TV in the room, which is sometimes not a bad thing, but there is good wifi internet throughout the hotel. I definitely plan to stay again, and will encourage friends and acquaintances to do the same.

8/10 Good

Stephanie

Liked: Cleanliness
Beautiful view
Great historic hotel with a fantastic view of the valley and mountains. Service wasn't exactly up to "Swiss" standards, but the surrounding scenery more than made up for it.

10/10 Excellent

PK Chawdhry, Ispra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise on the Earth!
Had a great stay at this charming Belle Epoque hotel, an ex-Sanitarium dating back to 1900-ish. Excellent view of the valley below and the mountains across from the front garden. To wake up to that view, try to book a Room with Balcony (south facing side) rather than a room with mountain view (north facing side). Excellent food even for vegetarians and ample range in buffet breakfast. Arriving in Davos, go to Schatzalp Seilbahn on the Promenade which gives direct access to the hotel at the top (no access for driving up but it is possible to walk up on a wide dirt path if you have legs for climbing up - I walked down next morning and it was fun 45mins). Cable car ticket is included free of charge in the room cost that means unlimited up and down trips between the hotel and the town (Davos Platz Promenade). Finding the logistics of car parking was a bit of guess work which became clearer when asked at Schatzalp Seilbahn ticket office: They keep a list of room bookings and will give you a parking permit for Hotel Europe car parking 100m down the Promenade on the right hand side). Come ready to the ticket office with 50CHF as deposit for parking and cablecar pass. The hotel will issue the contactless pass for the cable car when checking in. They also eventually bill you for parking at 20CHF per day. Promenade is a one-way road (except for buses) so you have to access it from the East side and then drive West. Alles klaar and Swiss efficiency when you have done it once.

8/10 Good

neil, winterthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Despite the hotel being a bit old and run down in some areas the hotel deal we received offered excellent value for money. The location of the hotel is fantastic and many features of the hotel are still excellent. I would recommend this to a family looking for a nice relaxing alpine stay.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

8/10 Good

Lisa, Zurich, Switzerland

Liked: Cleanliness, room comfort
Great sledding destination!
This hotel is quite charming in its public spaces with a lovely fireplace and comfortable sofas and chairs to enjoy the evening listening to live music. The outdoor "Beach" for snacks and drinks offers a terrific view. The rooms are spacious but not luxurious. Comfortable and adequate. No TV in rooms, but wi-fi. The big draw for us were the two excellent, well-groomed sledding runs from just steps outside the door. Breakfast buffet offered a good selection of hot and cold choices. Could have used more local info (or ANY info) in the room.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice, but...
We went in the summer, FYI. Having to take the train up and down is fun, though inconvenient. Close to hiking trails and an absolutely fantastic view. The only real problem with the place is that it's so run down. Looks like there hasn't been any real maintenance done in 30 years. The staff is very helpful and the breakfast was great. Also, parking is 20 CHF a day, which they don't tell you.

10/10 Excellent

Garth, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Schatzalp - step back in time
I spent 4 nights at the Schatzalp in July 2010 for the Swiss Alpine Marathon. Perched on the hills above Davos, you need to take a funicular railway to the hotel. It's a short trip, from the middle of town and the railway goes every 15 minutes. The hotel is a beautiful old classic and although it is a little tired in some places it retains many original features and much of it's charm for doing so. The views are spectacular - over the town and across the valley - from the rooms at the front. While my room wasn't luxurious it was clean, tidy and more than large enough. It also had a large terrace with table and sun loungers. The room was decorated with traditional wood panelling and it's good that this hasn't been renovated over. The bathroom is small but has s good, powerful shower. There is no TV (a good thing, there is one in the bar) and free wifi. The staff were superb - very friendly and accommodating. I had a great time at the Schatzalp and wouldn't hesitate to go back.

6/10 Okay

Seymour, London

Liked: Cleanliness, staff & service, room comfort
You can't ski-in and ski-out.
The hotel has character, the bedrooms are spacious, the staff helpful and the public rooms elegant. However, since we previously stayed there, it has become impossible to ski from the Shatzalp to the Davos ski pistes. This means that you have to go down on the funicular railway and then catch a bus to the Parsenn funicular. This is a serious inconvience and would cause us not to return.

6/10 Okay

Pierre, Switzerland

Liked: Cleanliness, staff & service
Disliked: Room comfort
Back to the past
This is a very special hotel. It is like going back in the past. We felt the atmosphere of what it was like 100 years ago. Not a place for party but much more for relaxing. The only activity that I did was taking a sauna after ski It is classy service in an old hotel. The hotel is quiet and up in the mountain with great view.

6/10 Okay

Frequent Travel, Como, Italy

Disliked: Staff & service, property conditions & facilities
A historical hotel 100 years old - but should have been since then renovated
The setting of this beautiful, historical hotel from more than 100 years old is great, and has direct access to a smallish private skiing area, which actually turned out to be very nice, as there were not so many people skiing. Beautiful views over Davos. But the hotel definetely and deperately would need renovation, now I am not surpriced why a hotel in famous Davos and with this great location was so inexpensive. Rooms were very basic and the hotel services, such as sauna and pool had seen their best times (some 50 years ago). Breakfast was good and the lobby areas etc looked nice and historical, but I certainly would not come here for a holiday again. The service was lousy, seemed as all personnel were trainees (probably true). The elevator did not work (I stayed in 3rd floor, so with the ski boots it is a challange), and there was no note of this on the door of the elevator and you just stand there and wonder why does the lift not come while several hotel personnel walkds by and says nothing. Overall the service was really unprofessional. If the hotel undergoes a renovation, with this location it could be luxury hotel.

10/10 Excellent

Daniel, Medford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting location
Schatzalp is up a 3-min cog railway ride from downtown Davos, and that's the only way to get there other than a 1-h hike. The cog only runs from 8 am to 11 pm, every 15 min until 7 pm and then every 30 min, so you have to arrange your schedule accordingly! On the other hand, there are plenty of hiking options up the mountain that start from the hotel doorstep. The hotel is an old sanatorium and has a grand, slightly faded look which is kind of nice. Rooms are comfortable and remarkably quiet (no cars!). Staff is nice, breakfast buffet (included in room rate) is great. There's a room rate that includes dinner but I don't recommend it - dinner up there seems like an elegant but lonely experience, better take the cog downtown. The Panorama downtown has a really nice buffet of Swiss specialties - pile up your plate for 20 CHF. Best deal in town.

10/10 Excellent

huber yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manuela Zeller / Reservierung on 8 Oct 2023
Herzlichen Dank!Wir würden uns sehr freuen, Sie bald wieder auf der Schatzalp begrüssen zu dürfen.Freundliche Grüsse

10/10 Excellent

Lothar

Travelled with partner
Liked: Cleanliness, staff & service
Das Hotel lebt von dem Flair als Jugendstilhotel. Es wirkt aus der Zeit gefallen mit tollem Charme. Einrichtung könnte trotz der erhaltenswerten Ausstattung zumindest tlw. erneuert werden (z. B. Badezimmer). Traumhaft schöne Gegend mit gut beschilderten Wanderwegen. Ruhe. Keine Autos! Sehr freundliches Personal. Gehobene Preise im Restaurant.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2021
Response from Manuela Jung, Chef de Réception on 2 Sept 2021
Sehr geehrte Milena Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse vom Zauberberg Manuela Jung Chef de Réception

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente sehr gut, Umgebung wunderbar, Alpinum mit Führung ausgezeichnet, Personal sehr nett, das Essen lässt zu Wünschen übrig
Stayed 2 nights in Jul 2021
Response from Manuela Jung, Chef de Réception on 30 Jul 2021
Lieber Gast Vielen Dank für Ihr Feedback. Es freut uns sehr, dass es Ihnen bei uns gefallen hat. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse vom Zauberberg Manuela Jung Chef de Réception

10/10 Excellent

Dejan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Manuela Jung / Chef de Réception on 13 Apr 2021
Lieber Dejan Vielen Dank für Ihr Feedback. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse vom Zauberberg

8/10 Good

ANA LUCILA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Alles in allem ok bis gut
Wunderschöne Lage. Zimmer ok. Service verschieden, von super freundlich bis wenig freundlich.
Stayed 1 night in Feb 2021
Response from Manuela Zeller / Reservations on 7 Mar 2021
Sehr geehrte Frau Ana Lucila Vielen Dank, dass Sie sich die Zeit genommen haben, uns ein Feedback zu geben. Das schätzen wir sehr. Wir würden uns sehr freuen, Sie noch einmal bei uns begrüssen zu dürfen. Freundliche Grüsse

8/10 Good

Verified traveller

Staff in the Restaurant is excellent. Gardens are amazing. Location is great. Only negative are the very old rooms
Stayed 1 night in Aug 2020
Response from Manuela Zeller / Reservations on 29 Aug 2020
Dear all Thank you for your kind feedback and your stay at the Schatzalp. We are very pleased that you felt comfortable with us. Our historic hotel is in constant need of renovation. We are constantly working on it and have already implemented a lot. We would be happy to provide you with more information. We are looking forward to seeing you again soon. Kind regards from the magic mountain

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Direktor P. Bernardo on 15 Jul 2020
Danke sehr!

10/10 Excellent

karin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unikt och vackert hotell! Mycket trevlig personal och katten som bor i lobbyn är helt underbar. Jag hoppas att man snart börjar vårda byggnaden, fönsterramar och facade som behöver kärlek för att överleva kommande säsonger. Ett otroligt fint hotell som jag besökt flera gånger.
Stayed 1 night in Feb 2020
Response from Direktor P. Bernardo on 15 Jul 2020
Thank you very much for your rating which we are really greatful for!

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein wunderbarer Ort, hoch über Davos, mit dem Charme eines ehrwürdigen Sanatoriums.
Stayed 2 nights in Jan 2020
Response from Direktor P. Bernardo on 15 Jul 2020
Herzlichen Dank für die tolle Bewertung!

8/10 Good

Lorenz

Stayed 1 night in Aug 2019
Response from Manuela Zeller on 7 Sept 2019
Thank you for your feedback. It would be a pleasure for us to welcoming you again at the Schatzalp and we wish you meanwhile all the best.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Manuela Zeller on 7 Sept 2019
Thank you for your feedback. It would be a pleasure for us to welcoming you again at the Schatzalp. Meanwhile we wish you all the best.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Erwartung wurde leider nicht erfüllt
Leider ist dieses Haus mehr als in die Jahre gekommen, Matratzenfedern kaputt, stören den Schlaf, Möbel zerkratzt, miefige Flure. Das Personal war bemüht und freundlich. Das Frühstück für Schweizer Verhältnisse enttäuschend, Birchermüsli grauselig, von der Qualität bis zur Präsentation. Es tut mir leid dies so zu schreiben, will keinen weh tun oder schaden. Der Preis ist ebenfalls nicht angemessen. Hoffentlich findet sich ein Investor für dieses Haus, positive Beispiele gibt es genug in der Schweiz.
Stayed 1 night in Aug 2018
Response from Manuela Jung, Chef de Réception on 30 Oct 2018
Sehr geehrte/r... Für die sehr offenen und ehrlichen Worte danken wir Ihnen herzlichst. Es ist unser tägliches Bestreben, unseren Gästen einen unvergesslichen Aufenthalt zu bereiten. Wir bedauern sehr, dass Sie von unseren Dienstleistungen enttäuscht wurden. Umso mehr ist es uns ein echtes Bedürfnis, auf Ihre Anregungen einzugehen. Die Erhaltung des Zauberbergs ist unserem Investor ein grosses Anliegen, daher wurden bereits umfangreiche Investitionen getätigt, wie z.B. die komplette Renovierung der Schatzalpbahn, die Wiedereröffnung unseren Skigebiets "Slow Mountain", den Bau eines komplett neuen Wellnessbereiches sowie die stetige Renovierung unserer 93 Zimmer im Haus, nur um einige wenige Beispiele zu nennen. Sie sehen also, wir sind dran. Der Punkt ist, leider sieht man von aussen nicht alles, was im Inneren unverzichtbar ist. Sehr geehrte/r..., wir möchten Sie nicht belehren, vielmehr möchten wir Sie für uns gewinnen. Denn ohne unsere treuen Schatzalp Gäste wären die ständigen Investitionen wohl zum scheitern verurteilt. Wir wären sehr froh gewesen, wenn Sie uns Ihr Unbehagen bereits bei Ihrem Aufenthalt mitgeteilt hätten. Nur so hätten wir umgehend auf Ihre Bedürfnisse eingehen können um Ihren Aufenthalt doch noch zu einem unvergessenen Erlebnis werden zu lassen. Falls Sie es irgendwann einmal wieder nach Davos schaffen, würden wir uns sehr freuen, Sie noch einmal bei uns begrüssen zu dürfen. Vielleicht können wir Sie ja doch noch von unseren Qualitäten überzeugen. Herzlichste Grüsse vom Zauberberg Manuela Jung Chef de Réception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Zeitreise in Davos
Mit der historischen Seilbahn in die Vergangenheit - von der pulsierenden, modernen Stadt in weniger als zehn Minuten hinauf in eine Wohfühl-Oase. Das ehemalige Sanatorium Schatzalp in Alleinlage als ein architektonisches Highlight, 100 % Jugendstil. Balkone und Terrassen mit Alpenblick, vertäfelte Salons, vertäfelte Zimmer, historisches Mobiliar, etwa die historischen Liegen aus der Zeit der Liegekuren des Sanatoriums, rundum stille Natur, gepflegte Wanderwege durch Almwiesen und Wald. Mit der Gästekarte problemlose Gratis-Ausflüge per Bus (Station am Fuß der Schatzalpbahn) zum Davoser See, zu zahlreichen Einkaufszentren, zum Kirchner-Museum, zu den beiden Bahnhöfen der SBB oder per Seilbahn hinauf in Höhen von 2500 bis 3000 m über dem Meer: zu den Aussichtsregionen Jakobshorn (der Schatzalp gegenüber) oder zur Weissfluh (zwei Baedeker-Sterne). Gelegenheit in Panorama-Restaurants einzukehren, die vielgestaltige Hoch-Alpen-Szenerie zu genießen oder sich auf Wanderungen über schwindelerregende Berggrate aufzumachen, die sauerstoffreiche Höhenluft und die sommerlich-bunte Alpenflora zu genießen.
Stayed 2 nights in Aug 2018