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It was a magical winter wonderland! We loved everything about it!
Jordan
Stayed 1 night in Mar 2024
Response from Your hotel Reine Victoria team on 22 Mar 2024
Dear Jordan, Simi Valley,We're thrilled to hear that you had a magical experience during your stay with us at Hotel Reine Victoria.Thank you for your kind words about our cleanliness, staff, and amenities. We strive to offer a unique Art Nouveau hotel-experience in beautiful St. Moritz, where guests can relax and enjoy.We hope to have the pleasure of hosting you again for another memorable stay in the future.Kind regards,
Great area, beautiful hotel, amazing Spa, fabulous food, very helpful and friendly staff.
Karen
Stayed 2 nights in Jan 2024
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 10 Feb 2024
Dear Karen,Thank you for choosing to stay at Hotel Reine Victoria and taking the time to leave a review.We are delighted to see that you enjoyed the appearance of our hotel. Hotel Reine Victoria is an architectural gem. The special aura of the building is immediately conveyed to guests through the artfully decorated stucco ceilings, high mirrors, a light-flooded atrium, and the many chandeliers.It is also wonderful to read that you were happy with the service you received from our staff and found everyone to be friendly. Now as before, Engadine hospitality is a top priority at the Hotel Reine Victoria, and our team are dedicated to delivering attentive and professional service that makes our guests' experiences smooth and enjoyable.We hope to see you again in the future and look forward to welcoming you back once more.Kind regards,
10/10 Excellent
Daquan
24 Jan 2024
Everything was great
Daquan
Stayed 6 nights in Jan 2024
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 10 Feb 2024
Dear Daquan,Thank you for staying at Hotel Reine Victoria.We are pleased to see that you had an enjoyable experience with us. Hotel Reine Victoria is artfully decorated with stucco ceilings, high mirrors, a light-flooded atrium and around 50 chandeliers to create an extraordinary atmosphere within this magnificent building. We offer rooms in a range of different categories so that guests can select the category that best suits their needs, and there are plenty of memorable experiences to be enjoyed during a stay here. Our guests receive free admission to the Ovaverva sports center with its indoor pool and spa, whilst the hotel also features a ski storage room and offers a ski equipment hire.We hope to see you again at Hotel Reine Victoria in the future.Kind regards,
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 20 Jan 2024
Dear Hadiel,Your review is so encouraging to hear. Thank you for sharing your thoughts on your stay at Hotel Reine Victoria.Our aim is for our hotel to not just be a place to stay; it's designed to be a gateway to a world of possibilities. We're thrilled that you enjoyed the perks of our amenities, and we hope you got to make use of the best of them (for example, our spa). Thank you for letting us know that the cleanliness, staff and service, amenities, and overall property conditions met your taste. As you continue to explore our surrounds, including the cross-country skiing tracks and picturesque trails surrounding our premises, we eagerly await the opportunity to host you again. Kind regards,
10/10 Excellent
Marixa
14 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Amazing stay
Stay was amazing- highlight of the trip was taking ski lessons with Johnny. The hotel handled everything including ski rentals right on property and well Jimmy is a class act ! Hotel is beautiful-
Marixa
Stayed 2 nights in Dec 2023
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 21 Dec 2023
Dear Marixa,Thank you for choosing to stay at Hotel Reine Victoria and for taking the time to leave a review. We are pleased to read that you had an amazing stay and will be happy to pass on your compliments to Johnny.It is great to read you appreciate having a ski rental service on-site. Our service is convenient and competent so that our guests make the most of their time up on the slopes, and we offer a wide range of different skis, ski boots, poles, helmets, and everything else our guests need.It is also wonderful to see that you enjoyed the beauty of Hotel Reine Victoria. Our rooms are flooded with natural light during the day, whilst the building's special aura is immediately conveyed to guests by the stucco ceilings, high mirrors and chandeliers, to provide them with an unforgettable experience.We hope to see you again at Hotel Reine Victoria in the future and look forward to welcoming you back once more.Best regards,
Response from Marco Osterwalder, CEO Ladinella Hotel Group on 18 Oct 2023
Dear ruby,We're thrilled to hear about your great stay with us at Hotel Reine Victoria.Your positive feedback regarding our property and our team is greatly appreciated. Situated in one of the most beautiful mountain regions in Switzerland, our team is committed to providing the highest level of service, and maintaining a comfortable environment for our guests is a top priority. Your kind words motivate us to continue delivering exceptional experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future.Best regards,
10/10 Excellent
Victor
2 Oct 2023
Victor
Stayed 1 night in Oct 2023
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 27 Nov 2023
Dear Victor,We thank you very much for your top feedback with full points! We are delighted that you enjoyed your stay with us so much and hope to welcome you back to St. Moritz soon!Kind regards,
Everyone was very nice and very helpful. We got in late so were not able to take advantage of the amenities, but we had a pleasant stay!
Jill
Stayed 1 night in Jul 2023
Response from Myriam & Christoph Schlatter, Geschäftsführer on 30 Jul 2023
Dear guests,Thank you very much for your kind review! We are delighted that you enjoyed your stay with us so much and hope to welcome you back to St. Moritz soon!Kind regards,Your hotel Reine Victoria team
2/10 Terrible
abeer
15 Mar 2023
abeer
Stayed 4 nights in Mar 2023
Response from Christoph & Myriam Schlatter, General Management on 17 Mar 2023
Dear guests,Thank you for your review on your stay at the hotel Reine Victoria. We are sorry to read that you were disappointed with your stay. Honest feedback from our guests is important to us, as is constant improvement in our performance. Unfortunately, your review with only points and not further info leaves us in the dark as to where we can improve. We would therefore be grateful if you could give us some details on which areas we did not meet your expectations. Thank you for your efforts.Kind regards,Your hotel Reine Victoria team
Check-in with staff member Mark Tomic was excellent.
He was a great help throughout our stay giving us superior services!
This was a Victorian building that was mostly restored. Mouldings were clearly original. They had been recently painted but showed some damage from time.
Second only to the staff, the best feature of the hotel was the spa across the street. While all of the Laudinella hotels have access to the spa, it was closest to Reina Victoria. That spa is an excellent facility with several pools, jacuzzi, etc.
Christopher
Stayed 5 nights in Feb 2023
Response from Myriam & Christoph Schlatter, Geschäftsführer on 5 Mar 2023
Dear Christopher,We thank you very much for your nice feedback and many compliments! We are delighted that you enjoyed all aspects of your stay and hope to welcome you back to St. Moritz soon!Kind regards,Your hotel Reine Victoria team
Response from Christoph & Myriam Schlatter, Geschäftsführer on 12 Mar 2023
Dear guests,Many thanks for your nice feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Reine Victoria team
Response from Christoph und Myriam Schlatter, Geschäftsführer on 8 Feb 2023
Dear guests,We thank you very much for your great review! We are delighted that you enjoyed your stay with us so much and hope to welcome you back to St. Moritz very soon!Best regards,Your hotel Reine Victoria team
Comfortable n spacious rooms
Most courtious staff ever ..angelina at the restaurant sereves with all the smile n love..awesome location amazing outdoor n indoor pools..
Monty
Stayed 2 nights in Jul 2022
Response from Myriam on 24 Jul 2022
Dear Monty
Thank you so much for your great feedback. We have informed Angela about your positiv comment.
We look forward to welcome you again.
Beware of the pictures of this property. Thai property is old. The 2 rooms allocated to us were extremely old and had bugs on bed. We have a video. The bathroom sink faucet when we turned on had yellow water coming out. When complained to front desk we were told, ya May be the room hasn’t been used for a while that’s why yellow water. The other rooms offered were same old fixture and on-livable and smoking smell was horrible. We were there for less than 14 hours. Then after some arguments we were given little updates room. Not so updated. Bathroom sink again had yellow water, shower didn’t have hit water comin in all the time. It’s was in and off. Shower was so small that even for a normal person to take bath your hand would hit the walls or the shower or the faucets. This property pictures are deceiving - PLEASE DO NOT STAY HERE. IT IS OLD NON-livable. We were 2 families of 4 with teenagers and girls refused to slee night.
Falguni
Stayed 1 night in Jun 2022
Response from Myriam on 24 Jul 2022
Dear Falguni
We are really sad to read your bad feedback as we are not publishing false pictures. We do have new rennovated rooms and we have art nouveau style rooms. Maybe you have just seen the pictures of the rennovated Boutique rooms and had therefor a false expectations.
Further I would like to point out that we have no dangerous bugs on 1800 m.o.s level but are happy to have a incredible flora and fauna in the Engadine where also insects are around.
It is a pity that you rate us so badly after you have spent one short night.
However - we wish you all the best and we are truly sorry that you had not a great stay with us.
Stay was ok. The service was good. However, the hotel doesn’t deserve a 4 star rating. The furniture and overall conditions of the hotel is very old. Needs maintenance and replacement of bedroom furniture and lobby rugs.
The hotel is very dated and run down. Was a jewel a few decades ago I am sure. Hotel is well situated by the lake and Ovaverva. Approx 1/2 hr walk from the city center but very close to the signal Bahn
Best place to stay in st Moritz bad
The very confortable 4 star hotel offers the service of a luxury spa (just
Across the street (perfect ) fun and relaxing
Good for children (any ages)
This hotel was a friend Palace ( spacious location)
Breakfast buffet very good and friendly personnel !
I do recommend this location 365 /year .
Family
Singles
Couples
Friends
Win/win
We stayed here before and will return. The hotel is steeped in history. The breakfast is superb. Ski location on site. Access to an outstanding wellness and swimming pool complex complimentary.
What a beautiful place! It has so much old world classic charm with stunning views of the mountains. The people were all friendly and welcoming and we absolutely loved St. Moritz. We cannot wait to come back.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Nina Bruengger, manager's assistant on 16 Oct 2019
Dear Guest
Thank you very much for taking time to post a review. We are very delighted that you enjoyed your stay with us. It would be the greatest pleasure to welcome you again!
best regards from the sunny St. Moritz!
Your team from the Hotel Reine Victoria
Beautiful heritage property, nice spacious rooms and very good staff. The hotel gave us travel cards which gives access to all public transport including cable cars etc which saves you a lot of money. The cherry on the cale is the access to the swimming/Jacuuzi facilities across the road, this facility has great slides which kids will just love. Would have liked if the hotel had a restaurant open for dinner at its own premises however the restaurants at its sister hotel down the road are very good.
Our room was spacious and separated bedroom and sitting area. Historic hotel has large public spaces, restaurant, bar, theatre,concert room and ball room. Guest can use sports club next door for free. Elegant breakfast room and many choices to eat.
Loved the location, room size was great, overall hotel was very pleasant. Good choices for breakfast, staff were excellent, both at breakfast as well as reception, very helpful. Over all extremely pleasant stay.
Verified traveller
Stayed 5 nights in Mar 2019
Response from Lorena Hartmann on 9 Apr 2019
Dear Guest
Thank you very much for choosing our Hotel Reine Victoria and for your review. We are very pleased to read such a nice feedback. It is good to hear such a nice compliment about the staff. That is why we do hospitality. It would be the greatest pleasure to welcome you again.
Best regards from St. Moritz
Lorena Hartmann, manager's assistant
6/10 Okay
Verified traveller
Travelled with family
6 Feb 2019
The building is old - i liked the Spa facilities next door
I loved staying in this beautiful, historic building with gorgeous art nouveau architecture. The staff were very helpful, courteous and professional. My bed was comfortable and the room was very clean. The free pass to the spa across the street is wonderful added perk and the complimentary breakfast is a generous buffet with table service for capachinos, lattes and other coffee drinks. I would definitely return to this property.