Lobby

Reviews of Hotel Reine Victoria

4 out of 5
Hotel Reine Victoria
Via Rosatsch 18, St. Moritz, GR

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 302 reviews" "
Rating 8 - Good. 125 out of 302 reviews" "
Rating 6 - Okay. 39 out of 302 reviews" "
Rating 4 - Poor. 11 out of 302 reviews" "
Rating 2 - Terrible. 3 out of 302 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan, Simi Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a magical winter wonderland! We loved everything about it!
Stayed 1 night in Mar 2024
Response from Your hotel Reine Victoria team on 22 Mar 2024
Dear Jordan, Simi Valley,We're thrilled to hear that you had a magical experience during your stay with us at Hotel Reine Victoria.Thank you for your kind words about our cleanliness, staff, and amenities. We strive to offer a unique Art Nouveau hotel-experience in beautiful St. Moritz, where guests can relax and enjoy.We hope to have the pleasure of hosting you again for another memorable stay in the future.Kind regards,

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, beautiful hotel, amazing Spa, fabulous food, very helpful and friendly staff.
Stayed 2 nights in Jan 2024
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 10 Feb 2024
Dear Karen,Thank you for choosing to stay at Hotel Reine Victoria and taking the time to leave a review.We are delighted to see that you enjoyed the appearance of our hotel. Hotel Reine Victoria is an architectural gem. The special aura of the building is immediately conveyed to guests through the artfully decorated stucco ceilings, high mirrors, a light-flooded atrium, and the many chandeliers.It is also wonderful to read that you were happy with the service you received from our staff and found everyone to be friendly. Now as before, Engadine hospitality is a top priority at the Hotel Reine Victoria, and our team are dedicated to delivering attentive and professional service that makes our guests' experiences smooth and enjoyable.We hope to see you again in the future and look forward to welcoming you back once more.Kind regards,

10/10 Excellent

Daquan

Everything was great
Stayed 6 nights in Jan 2024
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 10 Feb 2024
Dear Daquan,Thank you for staying at Hotel Reine Victoria.We are pleased to see that you had an enjoyable experience with us. Hotel Reine Victoria is artfully decorated with stucco ceilings, high mirrors, a light-flooded atrium and around 50 chandeliers to create an extraordinary atmosphere within this magnificent building. We offer rooms in a range of different categories so that guests can select the category that best suits their needs, and there are plenty of memorable experiences to be enjoyed during a stay here. Our guests receive free admission to the Ovaverva sports center with its indoor pool and spa, whilst the hotel also features a ski storage room and offers a ski equipment hire.We hope to see you again at Hotel Reine Victoria in the future.Kind regards,

10/10 Excellent

Hadiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2024
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 20 Jan 2024
Dear Hadiel,Your review is so encouraging to hear. Thank you for sharing your thoughts on your stay at Hotel Reine Victoria.Our aim is for our hotel to not just be a place to stay; it's designed to be a gateway to a world of possibilities. We're thrilled that you enjoyed the perks of our amenities, and we hope you got to make use of the best of them (for example, our spa). Thank you for letting us know that the cleanliness, staff and service, amenities, and overall property conditions met your taste. As you continue to explore our surrounds, including the cross-country skiing tracks and picturesque trails surrounding our premises, we eagerly await the opportunity to host you again. Kind regards,

10/10 Excellent

Marixa

Liked: Cleanliness, staff & service, room comfort
Amazing stay
Stay was amazing- highlight of the trip was taking ski lessons with Johnny. The hotel handled everything including ski rentals right on property and well Jimmy is a class act ! Hotel is beautiful-
Stayed 2 nights in Dec 2023
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 21 Dec 2023
Dear Marixa,Thank you for choosing to stay at Hotel Reine Victoria and for taking the time to leave a review. We are pleased to read that you had an amazing stay and will be happy to pass on your compliments to Johnny.It is great to read you appreciate having a ski rental service on-site. Our service is convenient and competent so that our guests make the most of their time up on the slopes, and we offer a wide range of different skis, ski boots, poles, helmets, and everything else our guests need.It is also wonderful to see that you enjoyed the beauty of Hotel Reine Victoria. Our rooms are flooded with natural light during the day, whilst the building's special aura is immediately conveyed to guests by the stucco ceilings, high mirrors and chandeliers, to provide them with an unforgettable experience.We hope to see you again at Hotel Reine Victoria in the future and look forward to welcoming you back once more.Best regards,

10/10 Excellent

ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 1 night in Oct 2023
Response from Marco Osterwalder, CEO Ladinella Hotel Group on 18 Oct 2023
Dear ruby,We're thrilled to hear about your great stay with us at Hotel Reine Victoria.Your positive feedback regarding our property and our team is greatly appreciated. Situated in one of the most beautiful mountain regions in Switzerland, our team is committed to providing the highest level of service, and maintaining a comfortable environment for our guests is a top priority. Your kind words motivate us to continue delivering exceptional experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future.Best regards,

10/10 Excellent

Victor

Stayed 1 night in Oct 2023
Response from Marco Osterwalder, CEO Laudinella Hotel Group on 27 Nov 2023
Dear Victor,We thank you very much for your top feedback with full points! We are delighted that you enjoyed your stay with us so much and hope to welcome you back to St. Moritz soon!Kind regards,

8/10 Good

Jill, Decatur

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and very helpful. We got in late so were not able to take advantage of the amenities, but we had a pleasant stay!
Stayed 1 night in Jul 2023
Response from Myriam & Christoph Schlatter, Geschäftsführer on 30 Jul 2023
Dear guests,Thank you very much for your kind review! We are delighted that you enjoyed your stay with us so much and hope to welcome you back to St. Moritz soon!Kind regards,Your hotel Reine Victoria team

2/10 Terrible

abeer

Stayed 4 nights in Mar 2023
Response from Christoph & Myriam Schlatter, General Management on 17 Mar 2023
Dear guests,Thank you for your review on your stay at the hotel Reine Victoria. We are sorry to read that you were disappointed with your stay. Honest feedback from our guests is important to us, as is constant improvement in our performance. Unfortunately, your review with only points and not further info leaves us in the dark as to where we can improve. We would therefore be grateful if you could give us some details on which areas we did not meet your expectations. Thank you for your efforts.Kind regards,Your hotel Reine Victoria team

10/10 Excellent

Christopher

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Check-in with staff member Mark Tomic was excellent. He was a great help throughout our stay giving us superior services! This was a Victorian building that was mostly restored. Mouldings were clearly original. They had been recently painted but showed some damage from time. Second only to the staff, the best feature of the hotel was the spa across the street. While all of the Laudinella hotels have access to the spa, it was closest to Reina Victoria. That spa is an excellent facility with several pools, jacuzzi, etc.
Stayed 5 nights in Feb 2023
Response from Myriam & Christoph Schlatter, Geschäftsführer on 5 Mar 2023
Dear Christopher,We thank you very much for your nice feedback and many compliments! We are delighted that you enjoyed all aspects of your stay and hope to welcome you back to St. Moritz soon!Kind regards,Your hotel Reine Victoria team

4/10 Poor

Lindsey

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Grigory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Christoph & Myriam Schlatter, Geschäftsführer on 12 Mar 2023
Dear guests,Many thanks for your nice feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Reine Victoria team

10/10 Excellent

Zwi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool
Stayed 1 night in Feb 2023
Response from Christoph und Myriam Schlatter, Geschäftsführer on 8 Feb 2023
Dear guests,We thank you very much for your great review! We are delighted that you enjoyed your stay with us so much and hope to welcome you back to St. Moritz very soon!Best regards,Your hotel Reine Victoria team

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean room. Friendly front office staff

8/10 Good

Kit

Stayed 1 night in Dec 2022

10/10 Excellent

Abhoy

Stayed 1 night in Sep 2022

10/10 Excellent

Rainer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Aug 2022

6/10 Okay

Svend-Arne

Stayed 1 night in Jul 2022

10/10 Excellent

Monty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable n spacious rooms Most courtious staff ever ..angelina at the restaurant sereves with all the smile n love..awesome location amazing outdoor n indoor pools..
Stayed 2 nights in Jul 2022
Response from Myriam on 24 Jul 2022
Dear Monty Thank you so much for your great feedback. We have informed Angela about your positiv comment. We look forward to welcome you again.

10/10 Excellent

AJAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food awesome
Stayed 1 night in Jul 2022
Response from Myriam on 24 Jul 2022
Perfect! Thank you

2/10 Terrible

Falguni

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beware of the pictures of this property. Thai property is old. The 2 rooms allocated to us were extremely old and had bugs on bed. We have a video. The bathroom sink faucet when we turned on had yellow water coming out. When complained to front desk we were told, ya May be the room hasn’t been used for a while that’s why yellow water. The other rooms offered were same old fixture and on-livable and smoking smell was horrible. We were there for less than 14 hours. Then after some arguments we were given little updates room. Not so updated. Bathroom sink again had yellow water, shower didn’t have hit water comin in all the time. It’s was in and off. Shower was so small that even for a normal person to take bath your hand would hit the walls or the shower or the faucets. This property pictures are deceiving - PLEASE DO NOT STAY HERE. IT IS OLD NON-livable. We were 2 families of 4 with teenagers and girls refused to slee night.
Stayed 1 night in Jun 2022
Response from Myriam on 24 Jul 2022
Dear Falguni We are really sad to read your bad feedback as we are not publishing false pictures. We do have new rennovated rooms and we have art nouveau style rooms. Maybe you have just seen the pictures of the rennovated Boutique rooms and had therefor a false expectations. Further I would like to point out that we have no dangerous bugs on 1800 m.o.s level but are happy to have a incredible flora and fauna in the Engadine where also insects are around. It is a pity that you rate us so badly after you have spent one short night. However - we wish you all the best and we are truly sorry that you had not a great stay with us.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay was ok. The service was good. However, the hotel doesn’t deserve a 4 star rating. The furniture and overall conditions of the hotel is very old. Needs maintenance and replacement of bedroom furniture and lobby rugs.
Stayed 2 nights in Jan 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff is very nice
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Charming hotel. Clean and comfortable. Great location and available shuttle to the train station. Breakfast was very nice.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Could be a nice hotel, but noisy & poor breakfast
Nice old hotel with nice rooms, but noisy. Breakfast quality was poor and there was never enough staff around.
Stayed 4 nights in Jun 2021

6/10 Okay

Allison

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very dated and run down. Was a jewel a few decades ago I am sure. Hotel is well situated by the lake and Ovaverva. Approx 1/2 hr walk from the city center but very close to the signal Bahn
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was old
Stayed 2 nights in Apr 2021

10/10 Excellent

Debasis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

Wei-Hsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

8/10 Good

Mihai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Landey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The Place to stay in St Moritz Bad
Best place to stay in st Moritz bad The very confortable 4 star hotel offers the service of a luxury spa (just Across the street (perfect ) fun and relaxing Good for children (any ages) This hotel was a friend Palace ( spacious location) Breakfast buffet very good and friendly personnel ! I do recommend this location 365 /year . Family Singles Couples Friends Win/win
Stayed 1 night in Mar 2020

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm
We stayed here before and will return. The hotel is steeped in history. The breakfast is superb. Ski location on site. Access to an outstanding wellness and swimming pool complex complimentary.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I just don’t like the bed! It’s separated in two parts, it’s terrible ! Everything else is excellent.
Stayed 4 nights in Jan 2020
Response from Nina on 27 Jan 2020
Dear Guest Thank you very much for your feedback. Best wishes Your Hotel Laudinella team

8/10 Good

Sergio

Travelled with group
Liked: Cleanliness, staff & service
Ok
Good location, old building
Stayed 1 night in Jan 2020
Response from Nina on 7 Jan 2020
Dear Sergio Thank you for your stay with us and for your review. Best wishes your hotel Laudinella team

6/10 Okay

Malcolm, Australia

Liked: Cleanliness, staff & service
Disliked: Amenities
Bar closed on Sunday not acceptable. Foyer is like a railway station - big and soul-less!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views!
What a beautiful place! It has so much old world classic charm with stunning views of the mountains. The people were all friendly and welcoming and we absolutely loved St. Moritz. We cannot wait to come back.
Stayed 2 nights in Sep 2019
Response from Nina Bruengger, manager's assistant on 16 Oct 2019
Dear Guest Thank you very much for taking time to post a review. We are very delighted that you enjoyed your stay with us. It would be the greatest pleasure to welcome you again! best regards from the sunny St. Moritz! Your team from the Hotel Reine Victoria

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage property, nice spacious rooms and very good staff. The hotel gave us travel cards which gives access to all public transport including cable cars etc which saves you a lot of money. The cherry on the cale is the access to the swimming/Jacuuzi facilities across the road, this facility has great slides which kids will just love. Would have liked if the hotel had a restaurant open for dinner at its own premises however the restaurants at its sister hotel down the road are very good.
Stayed 2 nights in Aug 2019

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and separated bedroom and sitting area. Historic hotel has large public spaces, restaurant, bar, theatre,concert room and ball room. Guest can use sports club next door for free. Elegant breakfast room and many choices to eat.
Stayed 1 night in Aug 2019

8/10 Good

Abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was nice
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and superb hotel!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the location, room size was great, overall hotel was very pleasant. Good choices for breakfast, staff were excellent, both at breakfast as well as reception, very helpful. Over all extremely pleasant stay.
Stayed 5 nights in Mar 2019
Response from Lorena Hartmann on 9 Apr 2019
Dear Guest Thank you very much for choosing our Hotel Reine Victoria and for your review. We are very pleased to read such a nice feedback. It is good to hear such a nice compliment about the staff. That is why we do hospitality. It would be the greatest pleasure to welcome you again. Best regards from St. Moritz Lorena Hartmann, manager's assistant

6/10 Okay

Verified traveller

Travelled with family
The building is old - i liked the Spa facilities next door
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

AL, London, gb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, good value for money.
Stayed 2 nights in Jan 2019

10/10 Excellent

KM, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying in this beautiful, historic building with gorgeous art nouveau architecture. The staff were very helpful, courteous and professional. My bed was comfortable and the room was very clean. The free pass to the spa across the street is wonderful added perk and the complimentary breakfast is a generous buffet with table service for capachinos, lattes and other coffee drinks. I would definitely return to this property.
Stayed 1 night in Jan 2019

8/10 Good

Ami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have a problem because I have to leave arly a i
Stayed 3 nights in Jan 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019