Library
Check availability

Reviews of Hotel Laudinella

3.5 out of 5
Hotel Laudinella
Via Tegiatscha 17, St. Moritz, GR

Reviews

8.6

Excellent

Rating 10 - Excellent. 86 out of 216 reviews" "
Rating 8 - Good. 100 out of 216 reviews" "
Rating 6 - Okay. 22 out of 216 reviews" "
Rating 4 - Poor. 5 out of 216 reviews" "
Rating 2 - Terrible. 3 out of 216 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Your hotel Laudinella team on 22 Mar 2024
Dear Michael,Thank you for taking the time to leave a review about your recent stay at Hotel Laudinella. We appreciate your feedback so much.At Hotel Laudinella, we aim to provide a comfortable, welcoming, and well-maintained environment for all our guests. For these reasons, we're so pleased to hear that you were impressed with the cleanliness of our hotel, the attentiveness and service of our staff, and the overall condition and facilities of our property. Knowing that we achieved this for you makes us very happy. We are fortunate to be situated in a truly breathtaking location, and we hope you were able to drink in the scenery while you relaxed and unwound.We also offer a wide range of year-round specials and attractive prices to suit different budgets and travel styles. Perhaps next time you visit, you can explore some of these offers and discover new experiences at Hotel Laudinella.Thank you again for choosing us, and we look forward to welcoming you back soonKind regards,

4/10 Poor

MURALI PRASAD

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Hello Expedia, This is regarding Itinerary # 72527315933031. We booked two rooms for two days at Hotel Laudinella in St.Moritz, Switzerland from 10 to 12 June. I initially contacted you on 4th June regarding cancellation of one room, explaining the situation of my parents, who are senior citizens and were tired after sightseeing and travel in the US and were unable to travel to Switzerland. Expedia spoke to the Hotel and informed me that the hotel is not accepting cancellation. Then I called the hotel directly and the lady initially said that I can speak to the manager once I am there at the Hotel on 10 June. When I reached the Hotel on 10th, I explained the previous discussion had with Expedia and the hotel staff and I told him that we are only two adults with one child and we need only one room. He did not entertain the request and gave me the keys for two rooms. He said that he cannot do anything and the people in the reservation desk already left for the day and I will have to wait till next morning. Next morning, I enquired for the reservation desk, but the lady at the reception called a number and asked me to talk to the person on phone line, saying that the other person on the line is from the reservation team. The lady on the phone line rejected my request citing Expedia rules do not permit to refund/credit. So, Expedia is blaming the hotel and hotel is blaming Expedia. I request you to look into the problem and issue a credit so that I can use it later.
Stayed 2 nights in Jun 2023
Response from Myriam & Christoph Schlatter, Geschäftsführer on 1 Jul 2023
Dear guests,Thank you for sending us your review. We are sorry to read that you were not satisfied with your experience with us. It seems that there has been a misunderstanding during your call to the hotel. We apologize if we were not clear enough on the implementation of our cancellation policy. Your cancellation on the 4th of June was already outside of the free cancellation period - which was stated in your booking confirmation and which you were told by Expedia and also by the reservations team when calling. Unfortunately, we were not able to reconstruct your statement that the manager can make an exception on site, as this is not our usual procedure. We sincerely apologize the any inconvenience caused.Kind regards,Your Laudinella management

4/10 Poor

estee

Travelled with partner
Disliked: Property conditions & facilities
While the room was big, the power sockets around the room was poorly positioned around the room. There were either no shelves near the power socket or the table was far too low from the power socket. It felt as though the hotel never gave thought about such basic needs.
Stayed 1 night in Apr 2023
Response from Christoph & Myriam Schlatter, Geschäftsführer on 10 May 2023
Dear guests,Thank you for taking the time to send us a review. We are sorry to read we did not meet your expectations. Our newly renovated rooms actually already have more power sockets which are also better positioned. We are in the constant process of renovating the remaining rooms and will of course also install the power sockets there accordingly.Kind regards,Your hotel Laudinella team

10/10 Excellent

Sampada K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend this place
Clean room, great breakfast and friendly staff. Overall, I am a highly satisfied customer.
Stayed 1 night in Apr 2023
Response from Christoph & Myriam Schlatter, Geschäftsführer on 10 May 2023
Dear guests,Many thanks for your great feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Laudinella team

10/10 Excellent

Harold

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and very spacious for European hotels! The wood appearance, the stenciling, the fireplace in the main area , all felt very “ski lodgy “ and charming. Again our room was very large and spacious compared to other European hotels. My disappointment , the spa area was closed for a couple weeks and that’s one of the reasons I had selected this hotel bc as an American, I wanted to experience a European hotel spa and the full experience. 😞. The breakfast was plentiful ! Of all the places I could have selected with a hotel spa. I understand of course that maintenance and upkeep have to occur but I couldn’t help but feel disappointed and sad that that had to happen during her one night I was there. I would certainly stay there again though!
Stayed 1 night in Apr 2023
Response from Christoph & Myriam Schlatter, Geschäftsführer on 10 May 2023
Dear Harold,Thank you very much for your kind review! We are delighted that you enjoyed your stay with us so much and especially appreciated the wood appearance and fireplace in the lobby. We sincerely apologize for the inconvenience of the closed Ovaverva spa. We have now added that information to the online booking platforms in order to avoid future disappointment. We would be thrilled to welcome you back to St. Moritz for another stay in the future!Kind regards,Your hotel Laudinella team

10/10 Excellent

David

Stayed 2 nights in Apr 2023
Response from Christoph & Myriam Schlatter, Geschäftsführer on 8 May 2023
Dear guests,Many thanks for your great feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Laudinella team

10/10 Excellent

Mihai Cristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Myriam & Christoph Schlatter, Geschäftsführer on 18 Apr 2023
Dear guests,Many thanks for your great feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Laudinella team

10/10 Excellent

OSCAR

Stayed 1 night in Mar 2023
Response from Christoph & Myriam Schlatter, Geschäftsführer on 13 Apr 2023
Dear guests,Many thanks for your great feedback on your stay! We are thrilled that you enjoyed your holiday at our hotel and would be delighted to welcome you back soon!Kind regards,Your hotel Laudinella team

8/10 Good

Randall

Travelled with family
Without a vehicle you must use their dining which is connected to the bar- very noisy and a very limited menu choices.
Stayed 1 night in Sep 2022
Response from Hotel Laudinella Team on 17 Oct 2022
Dear RandallWe are very sorry that you did not appreciate our bar and the menu choices.Actually, we have five different restaurants, one buffet, one Mediterranean, one pizzeria, one Japanese, one Thai and one Indian, plus the lobby bar and take-away service. There is also the possibility of booking half board in the Dine Around formula so you can try them all during your stay.We hope to surprise you positively on another occasion. Best regards

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip of our lifetime
Stayed 1 night in Oct 2021
Response from Myriam on 7 Dec 2021
Thank you Heather for this great rating. All the best

8/10 Good

Erna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service and friendliness was exceptional good - also true for the restaurant - the menu selection was great and what they served was delicious! Pay attention that you make a reservation for a refurbished room ... construction work/noise still going on
Stayed 3 nights in Feb 2021

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb stay with superb staff
Absolutely perfect - the Covid-19 precautions were excellent and not intrusive. The breakfast buffet items were all separate with the birchermuesli and joghurt in small glasses. Everything was done to make the guest safe. The staff were perfection itself, being polite and especially the gentleman at reception very helpful.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Nina Bruengger, manager's assistant on 16 Oct 2019
Dear Guest Thank you very much for your stay with us and for your rating. Your Laudinella team

10/10 Excellent

Daya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Nina Bruengger, Assistant on 10 Oct 2019
Dear Daya Thank you for choosing our hotel an many thanks for 10 points of 10. Best regards, your hotel Laudinella - team

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best buffet for breakfast that I ever saw
Stayed 1 night in Sep 2019
Response from Nina Bruengger, assistant on 10 Oct 2019
Dear Cathy Thank you very much for your visit! Best regards, your hotel Laudinella - team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stay at St Moritz
Was a basic hotel with basic amenities and neat n clean.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Excellent location & great food. Convenient base for winter walking. Friendly staff, providing good advise and information. Although coffee/tea provided free in common area, it would have been better if facilities are provided in the room.
Stayed 1 night in Mar 2019
Response from Lorena Hartmann on 9 Apr 2019
Dear Guest Thank you very much for choosing our Hotel Laudinella and for your review. We are very pleased to read such a nice feedback. It is good to hear such a nice compliment about the staff. That is why we do hospitality. It would be the greatest pleasure to welcome you again. Best regards from St. Moritz Lorena Hartmann, manager's assistant

8/10 Good

Tina, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The hotel is very large, centrally located and convenient. Very comfortable stay with an excellent buffet breakfast and great access to indoor pool and spa. One expects basic amenities like shampoo, conditioner and shower cap in the room though, which were surprisingly not supplied.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to pool area. Staff is very friendly. Plenty of things to do at the hotel.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2018

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room with a train station shuttle
Great to have a shuttle from the train station. Easy walk to downtown St Moritz and a delicious breakfast!
Stayed 1 night in Aug 2018

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, nice hotel
I stayed in a Superior Double Room with Balcony for 6 nights. The room was quite large. The balcony had 2 chairs and a small table. The room had many windows, with great views of the mountains. Ample plugs and lighting. With the windows closed, it is pretty quiet, but there is some noise from the parking lot and bus route in front of the hotel. Dark curtains blocked the light well. There is a safe and a water heater for tea. No fridge. The TV had quite a few channels in English. Lots of closet space. The room was very clean.The staff was friendly and helpful. There is only one elevator in the section I was in, and it was very slow. Great wi-fi. The hotel is right next to a bus stop, which allows you to get anywhere in the area (free with the transportation pass included with 2+ nights stay). The breakfast buffet was large, with breads, cheeses, salami, etc; yogurt, cereals, fruit; a chef cooking eggs to order, fried rice, OJ. The hotel gets bus tours, so it was busy, but I never had trouble getting food quickly or finding a seat. The hotel has a number of different restaurants, which provided some nice options.
Stayed 6 nights in Jun 2018

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
Lovely large hotel. Beautiful room, well stocked, lovely staff. Staying at the hotel includes a shuttle from the train station and use of the St. Moritz city pool. At first, I was a little put off by the fact that we had to walk up the street to swim, but the city pool is one of the most beautiful swimming facilities that I've ever seen. Multiple pools, including an outdoor deck pool with Alps views, and a lovely spa. Laudinella is in St Moritz Bad, not the city center, but it has a lot of bars and restaurants and, with the shuttle service, we never felt isolated. The only down side is that the hotel caters to tour groups (probably standard for this type of hotel in this area at this time of year), but they can make a lot of commotion when they arrive and leave the hotel (or descend on the breakfast buffet).
Stayed 1 night in Jun 2018

6/10 Okay

MARY ANN

Okay hotel, snooze of a town
The hotel is okay, I guess. I am just really disappointed by St. Moritz. I can’t think of any reason, honestly, to go there. If there was ever an attractive Old World kind of village there, with any kind of historical charm, it is gone now, torn down for Prada and foo-foo designer nonsense stores. My advice: skip St. Moritz.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Stayed 1 night in May 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cornel, Bucharest, EU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Overall, a great 3* hotel. Staff, room and services very good. No negatives.
Stayed 3 nights in Nov 2017

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice spacious room with a balcony facing the snow capped mountains! The location is great too, walking distance to the lake. There is a bus stop in front of the hotel where we can take to town. We also like the different variety of restaurants. And the free shuttle pickup from & to the Train station.
Stayed 3 nights in Sep 2017

6/10 Okay

fable, wales

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel good location but room too hot.
The hotel was in a great location, good selection of restaurants in the hotel and enjoyed the ovaverva spa which was included. The room was nice and comfortable but our only complaint was it was too hot in the room, there was no air con or fans available so we had to sleep with the door wide open and the road was noisy. It was about 20c outside so not boiling. It maybe so hot as we were on a high floor. Good breakfast included too.
Stayed 1 night in Jun 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location
Hotel in nice location just outside of town. Room very clean and comfortable. We had evening meal in the Pizzeria restaurant in the basement which was excellent. Only let down was no coffee available within the room, seems only select teas are available. Breakfast was a bit chaotic as it is all self service. Guess this depends if hotel is full. Free transport back to the railway station.

8/10 Good

Soeyantho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
Location is great and view from hotel also amazing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Robin, kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel in t moritz.
wde got a family room. there were two bedrooms with an interconnecting door and one bathroom with twin sinks.the hote; has a railway pickup and dropoff facility which wa very fortunate as it was snowing. the hotel has 4 restaraunts a sauna steam bath and pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great Staff Except for Reception
Older hotel with excellent staff/good value food in restaurants except for reception. Reception staff gave minimal necessary information and were basically unfriendly - not a Swiss attribute or in other Swiss hotels where we stayed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super
Hotel location super for skiing, nice room with balcony, super staff

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Staff perfunctory. Frustuck crowded and somewhat disorganized. Seemed expensive for what it was,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel provided free transfer from & to the train station. The most unique feature was the hotel has very good restaurants on site. We tried the Thai and Italian restaurants on two nights and both served very good authentic food. Hotel offers half board for guest (breakfast + dinner), which the throw in free afternoon tea. They also offer ski pass. Both are good deals.

8/10 Good

Tyler, Halifax, Nova Scotia

Liked: Cleanliness, staff & service, room comfort
Don't go for the single room
Bit of a dated hotel in St. Moritz (as many of them appear). The single room that I was first given didn't have a working heater and no range for the wi-fi, and with nights going to -10 C, I asked for another room. Was given a nice double with a great view of the mountains. Not sure what the price difference would have been, but this room was a whole lot nicer. Great breakfast, the best of four Swiss hotels that I stayed at while on this trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with very friendly helpful staff
Hotel Laudinella is excellent. very friendly staff, great breakfast, and lovely room.

8/10 Good

Balkishin, mumbai, India

Liked: Staff & service, property conditions & facilities, room comfort
St. Moritz- best place in Switzerland
We decided to choose Laudinella for our stay in St.Moritz as they provide complimentary pick up an drop to station. The hotel was very well located with bus stop and the cable car stop in close vicinity. The breakfast was good with wide variety of fruits and cakes. My wife loved the pool. Overall a wonderful stay and I would highly recommend it to everybody

6/10 Okay

Verified traveller

Liked: Cleanliness
Great location for skiing.
Fantastic location for skiing. Good size room. Internet average with a few hours of outing. Poor lighting in room. No coffee and 2 teabags of herbal tea in room. Terrible pillows.

8/10 Good

EJH, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed family bistro with good service
Friendly staff. Comfortable room with great quality bathroom - clean & well maintained

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best choice
The premises are old and run down. The rooms are in a similar condition. Bathrooms in particualt in need of some money being spent. Old stale smoke smell throughout. Not a place I would recommend. The manager was very helpful. Our first room offering was a shocker , my wife outrightly refusing to stay there. The manager kindly offered us two room choices the third a lot better than the first two but still not value for money.

2/10 Terrible

NIkki, Zurich, Switzerland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking reality
The hotel's restaurants are spectacular! but that is all that should have 3.5 star classification complimented by the hotel room prices against the Lundinela name! Paying 220chf per night for a room that was last decorated in the 70s was a rough disappointment. There was absolutely no style about my room and neither were there any usual goodies all hotels with that many stars provide. Lamps in the room were plastic and can be bought for few euros in cheap shops. bins were plastic. windows are very aged as well with slight mould inbetween. Only one towel in a room, no slippers, no dressing gown, no towel for hair. Staff very fake! I stay in upmarket hotels worldwide and have not experienced such attitude anywhere. Guest double bed, yet only single duvet. Hotelrooms in the main building may have the standard advertised on a website, but neighbouring building where I stayed really needs some serious upgrades if they intend to charge this much money! Sauna - small space with overcrowded rooms full of naked older people - yet they charge extra 20chf for this? That really was a last straw!