View from property

Reviews of Laguna Beach Hotel & Spa

3 out of 5
Laguna Beach Hotel & Spa
Camp des Pecheurs, Grand River South East

Reviews

7.8

Good

Rating 10 - Excellent. 38 out of 143 reviews" "
Rating 8 - Good. 63 out of 143 reviews" "
Rating 6 - Okay. 26 out of 143 reviews" "
Rating 4 - Poor. 14 out of 143 reviews" "
Rating 2 - Terrible. 2 out of 143 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Heeresh

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

reena

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was repair/construction work being done during core hours while we were there to relax. Stray cats and dogs were wandering around the property. Limited option for typical Mauritian food.
Stayed 2 nights in Dec 2023

4/10 Poor

Kress

Travelled with group
Disliked: Amenities, property conditions & facilities
Great view. All inclusive option very limited drink and food choices. Drinks limited to cheap local rum not even Green Island which is made locally. Very basic food not a lot of choices. No snacks in between meals. Afternoon tea is from 4-5 and only have stale cookies, sometimes dry tiny square of cake and crepe. Bird poop everywhere around the units. Staff are overworked.

10/10 Excellent

Gaetree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the food was amazing, and the staff are very friendly. Overall our stay was great and sure will consider this hotel next time again.
Stayed 4 nights in Aug 2022

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

4/10 Poor

atilla

Stayed 2 nights in May 2022

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The reception staff are in dreamworld of their own. When you ask or complain. Nothing is done. I think they have to get permission from Manager or owner who is not around. False advertising of hotel, then they say take it with Expedia but its their Hotel they take the money. Food was horrible. Only plus is the housekeeping. Sita was brilliant. She is an asset to the resort. Will not be coming there again . Horrible place Avoid it completely . Many nice Hotels and resorts around
Stayed 6 nights in Mar 2020

8/10 Good

Rand, Newark Delaware

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice place but the buffet dinner should have more option as well as spicy food
Stayed 5 nights in Jan 2020

10/10 Excellent

rotem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Shame would have been good
Staff were friendly, But unfortunately I got a bad case of food poisoning. So not a great experience really.
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Jung Kyoon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Sunil on 21 Oct 2019
Dear Jung Kyoon. Thank you for giving us an excellent rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you very soon again. Regards Sunil Chumbhit Hotel Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jun 2019
Response from Sunil on 26 Jun 2019
Dear Guest. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Regards Sunil Chumbhit General Manager

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 7 nights in Apr 2019

10/10 Excellent

Uche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Sunil on 25 Mar 2019
Dear Uche. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest at Laguna Beach Hotel & Spa .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Susan

Liked: Staff & service
Good hotel in quiet area with lovely infinity pool overlooking the sea. However loud music played until 11pm
Stayed 6 nights in Jan 2019
Response from Sunil Chumbhit on 15 Feb 2019
Dear Susan, Thank you for your review.I am pleased to hear that you find our property to your liking. However, I am sorry to hear that you were not satisfied with the volume of the loud speakers. Please be assured that this issue will be communicated to the concerned staff. Thank you again and we hope to see you again soon. Sincerely, Sunil Chumbhit General Manager

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from Sunil Chumbhit on 15 Feb 2019
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, our team and I will be so pleased to welcoming in our midst. Sincerely, Sunil Chumbhit General Manager

8/10 Good

Ahmad

Disliked: Room comfort
Good but food not delicious
Stayed 3 nights in Jan 2019
Response from Sunil Chumbhit on 15 Feb 2019
Dear Ahmad. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, our team and I will be so pleased to welcoming in our midst. Sincerely, Sunil Chumbhit General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great pool and beach
The pool and beach areas are beautiful. Fantastic ocean breeze, you can sit all day. Beds were extremely firm. Would have liked a couple more pillows. Not much to do locally, definitely confined to the hotel area for the most part. Food was actually really good at the buffet, nothing too special but good...maybe some more local options would be great. Activities were ok, no one was really interested in participating. Staff did a good job, i would stay again just for the pool and view
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrive chilled and you'll have a chilled stay
Hotel was overpriced definitely for off-peak season but we were given renovated rooms which made up for it. Food was very nice. Pool in average condition but the location is beautiful. Beach nowhere like Troix aux biche but this is a lovely location. It's easy to meet the locals and if you're on half board walk to the bridge (can't miss it) between 10.30-11.30am and buy soup and rotie from the lady who cooks for the taxis etc. Lovely and a great deal. Taxi to the airport can be had for RS 1,000 but be my guest and pay Rs 1,500 they ask (or Rs 1,200). The best thing about this hotel however is the staff. The Indian staff are just lovely in nature and the locals are wonderful too. My daughter had a birthday the day after we left and they made a cake at breakfast within 10 minutes. Evening entertainment so, so but fine. This is a place to chill and you can do that easily if you arrive chilled (took me a day!). The non renovated rooms have a "20 yrs ago" feel but the view is nice. We enjoyed staying at this hotel.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini fancy resort worth the money will be back for sur
Stayed 2 nights in Aug 2018

8/10 Good

ADEBAYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great honeymoon experience
amazing stay
Stayed 6 nights in Jul 2018

8/10 Good

Tse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable resort. Hotel provides a free tour for us to explore the nearby waterfall. Very good!
Stayed 1 night in May 2018

8/10 Good

E, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly. The swimming pools were wonderful and perfect for our toddler. Nice range of food at the buffet. Our room was clean and had everything we needed. We loved our stay. The man made beach is not as nice as a natural one but gives you the opportunity get in the sea and for water sports.
Stayed 6 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
The staff of the hotel is very nice and devoted, they really made the stay enjoyable. The beach is not very good to swim. There's no restaurant in the village (if you go there you depend on the hotel and have to eat dinner in the hotel). The food is fine. Overall the price-quality is good and it's a nice place to be.
Stayed 14 nights in Nov 2017

8/10 Good

Patience

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
We had a fantastic honeymoon at Laguna, the room was neat and clean and staff was very hospitable. We even had a complimentary honeymoon candlelit diner and we must say that the chefs are really good! We enjoyed all our meals and especially loved the pool and the beach though the beach is quite small. The chef made specifically requested breakfast for us and even made special juice for us each morning. We really loved the chicken livers they made just for us! The hotel had a night where a really good band played and we danced the night away. We also enjoyed games of pool and there is a really good gym too. Thank you Laguna for our memorable stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable but problem with getting hot showers
Comfortable and clean, buffet meals were delicious. There were problems with getting hot water from the shower - it was inconsistent and one had to let the water run and wait very long before the hot water came. Staff can be friendlier.

8/10 Good

Averil, Western Australia

Liked: Cleanliness, staff & service, room comfort
Nice location, loved the view of the mountains.
Lovely staff, mostly very relaxing but music too loud at night.
Balcony viewboat trip to Ilse aux Cerfs
Boat trip up river
Grand River Waterfall

10/10 Excellent

Majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our stay was great. I liked the food and the location. My wife loved the coffee of the breakfast. Overall, it's amazing.

10/10 Excellent

Mr R

Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING
Truly Amazing - we have thoroughly enjoyed our stay, the staff / friendliness / the food / etc awesome...awesome we will definitely book in at the Laguna Hotel and Spa. Anyone need to acquire more are free to contact me.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel if looking to relax, love the pool
I spent three days at the hotel to relax and rejuvenate and it was the perfect place. The staff were excellent and went out of their way to please me,'The food was to die for the best I have ever had, I would rate this hotel as 4 star and would definitely come back again.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, good food
Reena and her team were great, always helpful and friendly. Clean rooms and nice hotel. No restaurants in the vicinity, but good food in the hotel. Convenient for Ile Aux Cerfs. Thanks for the stay!

8/10 Good

Tiong

Liked: Staff & service
The hotel staffs are friendly and always check with guest about what they need. However the hotel location is very far to the city and airport. Nearby has not much attraction.

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent beach resort for relaxing stay...
We stayed at Laguna Beach Hotel and Spa on an all inclusive package. It was a good deal considering four meals were provided during the day. Choice of drinks from bar were included and could be availed from 10 am to 10 pm. Excellent sea view, private beach, cabanas and facilities for snorkelling and kayaking. They also provided round trip to Ill aux Cerf and glass bottom boat as a part of our package. However these are only on particular days, so you need to have a bit of luck on your side to have those days fall in your itinerary. Staff was excellent - very helpful and always available. They even brought a surprise birthday cake during our stay noticing my birthdate on the check-in info. Some good training for the staff and consistency can really increase the star rating of the hotel. Highly recommended if you wish a relaxing visit to Mauritius.

8/10 Good

VISWANATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight at Laguna!
i was just stayed here for only 1 night.i decided to stay here because it was within my budget. Over all experience with this hotel is good.I haven't used mush of the facilities and didn't get time to roam around.

6/10 Okay

Yolany

4/10 Poor

nan coetzee

Liked: Cleanliness, staff & service
ok
Pool was out of order for 3 of our seven days.with very warm days we had no way of cooling down.menus need upgrading same food every morning and night

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Decent hotel. Good room with nice views of the beach. Food was OK. Hotel staff, however, need to improve their understanding of English. Exterior of the hotel wasn't very impressive which was a bit disappointing. Guests aren't given sufficient information about watersports by hotel staff, and this fact is exploited by the people at the Boathouse (who aren't very scrupulous). However, overall, it was a good value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great place.Great staff. We had a slight problem with one very noisy group from India-the management dealt with the issue as soon as it was flagged.

6/10 Okay

Onzan

10/10 Excellent

Carol, london

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Fabulous views from the room.
Hotel was fab. The service was impeccable from arrival to departure. We chose this hotel to be nearer to the airport as we were staying in the north of the island originally. The hotel arranged a taxi to the airport and told us exactly what it would cost. The icing on the cake was a free trip to Il aux Cerfs island which we had planned to do earlier in the trip but ran out of time. The hotel have a boat that travels to this island once a day. It was amazing!

10/10 Excellent

Anita, Perth WA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest & Relax
The Laguna was great value for money, it was quiet and relaxing the staff were all really nice and helpful. We had a great stay here and would recommend it to anyone that wants rest & relaxation. The pool area looks over the sea which is beautiful they had entertainment at night and activities happening all day if you want to join in.
one part of the pool area
view from room

10/10 Excellent

Agnès

Liked: Cleanliness
Manque activité enfants
Stayed 3 nights in Mar 2024

8/10 Good

Nathalie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un court séjour , mais très agréable
Stayed 3 nights in Feb 2024

8/10 Good

GAZE

Travelled with family
Liked: Cleanliness, staff & service
Grosse deception concernant la salle de bain de la chambre standard
Stayed 6 nights in Jan 2024

8/10 Good

Kent

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

astrid

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bon séjour
Stayed 1 night in Aug 2023