Lobby

Reviews of Travelodge by Wyndham Hudsonville

2 out of 5
Travelodge by Wyndham Hudsonville
3005 Corporate Grove Dr, Hudsonville, MI

Reviews

6.0
Rating 10 - Excellent. 96 out of 874 reviews" "
Rating 8 - Good. 230 out of 874 reviews" "
Rating 6 - Okay. 234 out of 874 reviews" "
Rating 4 - Poor. 150 out of 874 reviews" "
Rating 2 - Terrible. 164 out of 874 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful when checking in
Stayed 1 night in Feb 2024
Response from Manager On duty on 22 Feb 2024
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Johnathan

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager On duty on 22 Feb 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

roy

Stayed 1 night in Dec 2023
Response from Manager on Duty on 31 Dec 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Gary

Travelled with group
Disliked: Amenities
I waited forever at the front desk to check in. I finally got checked in went to the room and it was a single bed and I reserved a double bed. So went back to the desk got a different room went to that room and the key didn’t work went back to the front desk got a working key. Got back up to the room and there was no towels and there was hair in the shower.
Stayed 1 night in Nov 2023
Response from Manager On duty on 27 Nov 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Darci

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worker's are rude. Stick you in dirty rooms
Stayed 1 night in Nov 2023
Response from Manager On duty on 10 Nov 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Dawn

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Manager On duty on 11 Oct 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jim

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First off key didn't work, went back to get it fixed twice...two Total pillows in the room, no towels, charger wouldn't stay plugged into outlets, says no smoking but people definitely smoke, tv super small, toilet water leak and water pressure was crap. Overall i would expect this at a $55 a night hotel not a $130
Stayed 1 night in Sep 2023
Response from Manager On duty on 18 Sept 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a dump. Construction workers partying on sidewalk late at night, hooting at people, and urinating in parking lot. Very unclean property. Needs a lot of work. No pool as advertised. Bugs all over. Stains on bed. We refused to stay and were charged $300 for the 2 nights. I would be ashamed to represent this so called business.
Stayed 2 nights in Sep 2023
Response from Manager On duty on 18 Sept 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price will you do it?
Price was the only reason I stayed buying a house and escrow hasn’t closed, but I will never go back here. Ghetto run down, people need to put the drugs down around there. They need to use that energy and vacuum a hallway or stairs
Stayed 1 night in Aug 2023
Response from Manager On duty on 8 Sept 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Allison

Liked: Staff & service
Cheap and you can tell
You get what you paid for. I booked for two adults and only had one set of towels in the room. The one I got was permanently stained and the shower curtain had been melted by something in the middle.
Stayed 2 nights in Sep 2023
Response from Manager On duty on 8 Sept 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Samantha was amazing! Her customer service was fantastic! She found a room that my little boys could run around and get their wiggles out! She was kind and helpful! Thanks!
Stayed 1 night in Aug 2023
Response from Manager On duty on 1 Sept 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

George

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room was terrible had dead bugs in all the corners of the bathroom , Ihad to kill a few spiders. The bathroom floor was sticky, the toilet was very dirty . If you want to see for yourself the room number was 102.
Stayed 2 nights in Aug 2023
Response from Manager On duty on 28 Aug 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
No pool
Stayed 1 night in Aug 2023
Response from Manager On duty on 26 Aug 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
My room smelled bad. Stayed for never got fresh towels or any type of service. Lesson learned it's frustrating that hotel changed like this do not offer any type of service.
Stayed 4 nights in Aug 2023
Response from Manager On duty on 26 Aug 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager On duty on 26 Aug 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager On duty on 26 Aug 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

david

Stayed 3 nights in Jul 2023
Response from Manager On duty on 1 Sept 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Gammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager On duty on 11 Aug 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make a wish Rider
The clerk on site was very sweet and kind would definitely stay if in that area again
Stayed 1 night in Jul 2023
Response from Manager On duty on 4 Aug 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Tim

Stayed 1 night in Jul 2023
Response from Manager On duty on 21 Aug 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Vadim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and poorly managed.
Stayed 1 night in Jul 2023
Response from Manager On duty on 29 Jul 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Camyn

Stayed 1 night in Jul 2023
Response from Manager On duty on 21 Aug 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Jesús

Travelled with partner
Disliked: Property conditions & facilities
Room was clean what I didn’t like was the screen window they were in bad shape and spider web was around one day was ok to stay the room smell a little bad until ran the air conditioner was ok other than that stuff was nice
Stayed 1 night in Jul 2023
Response from Manager On duty on 28 Jul 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Go further down the road
Bathroom wasn’t cleaned. Splash marks on mirror, pink stuff in sink. Had clean towels. Bed fitted sheet was so thin I thought there wasn’t one. Found cigarette hole in it. Lamp shade fire hazard melted shade, no turn knob only screw, unplugged. Carpet wasn’t vacuumed. Dirty chair, cigarettes? Whole place smelled of cigarettes despite non smoking on upper level. Travel-lodge pictures is nothing compared what it really is on the inside. We won’t be back. For the $95 what you pay is what you get.
Melted shade
No knob
Cigarette hole, super thin
Needs paint
Stayed 1 night in Jul 2023
Response from Manager On duty on 26 Jul 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Tara

Business traveller
Disliked: Staff & service, property conditions & facilities
Manage Expectations
I read the reviews and room description before settling on Travelodge. Ultimately everywhere else was super expensive for a 3 night stay. I think there were multiple events this weekend, so room rates were higher in Holland than the previous two years we've been here. If you stay here, keep in mind that you get what you pay for. I meal prep breakfast and dinner because my kid has to eat healthy meals during swim meets. I brought our cooler and air fryer because there's no mini fridge in the rooms. There's a microwave in the lobby depending on where you are in the hotel, it could be a hike. We were close. There's no elevator. The bedroom/dining table area was clean/vacuumed. The pillows are flat, not pancakes, but I needed both to feel like I was using one at home. I brought pillows from home. Other than that the bed was comfortable. The bathroom sink was clean. The toilet seat had a droplet of I don't know what on it, and there was a ring inside the toilet like what you see if you forget to clean the basement toilet for a couple months. The bathtub was one of those one piece tub/shower deals. I used my Scrubbing Bubbles to clean the toilet seat and tub/shower/soap dish. I didn't clean the inside of the toilet. All the furniture and decor is probably from the 90s except the tv. The television is a flat screen, but it is tiny, maybe a 30".
Stayed 3 nights in Jul 2023
Response from Manager On duty on 26 Jul 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Eleni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely filthy
Every single thing in this hotel was terrible. The room was so filthy i opted to brush my teeth in the parking lot on the morning of checkout and just leave as quickly as possible. The mattress had huge stains and no cover, the pillows were totally flat, there were questionable stains on nearly everything, the sink barely drained, hairs and stains on every towel provided. Horrible experience over all i seriously thought we would get a disease sleeping there.
Stayed 1 night in Jul 2023
Response from Manager On duty on 24 Jul 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Charles

Business traveller
Disliked: Cleanliness, property conditions & facilities
Wyndham should be ashamed of this property, no housekeeping in 4 days. Bed was nice but pillows were pancakes
Stayed 4 nights in Jul 2023
Response from Manager On duty on 22 Jul 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

MaryBeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom outlet didnt work. Staff was attentive and pleasant.
Stayed 1 night in Jul 2023
Response from Manager On duty on 18 Jul 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
We had a great time the staff was awesome and very helpful i would recommend staying here rooms were nice and clean
Stayed 3 nights in Jul 2023
Response from Manager On duty on 17 Jul 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Carrie

Stayed 1 night in Jul 2023
Response from Manager On duty on 5 Aug 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Vu Thuan Hau

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Manager On duty on 13 Jul 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager On duty on 4 Jul 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Eugene

Stayed 1 night in Jun 2023
Response from Manager On duty on 20 Jul 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Ezequiel

Stayed 1 night in Jun 2023
Response from Manager On duty on 4 Jul 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

John

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Online photos are not representative of actual condition of the premises. Most of the claimed amenities were out of order or had been discontinued. There is an obvious lack of maintenance to the building.
Stayed 2 nights in Jun 2023
Response from Manager On duty on 28 Jun 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Jian

Liked: Cleanliness, staff & service
The staff is very nice. but the room is mediocre
Stayed 1 night in Jun 2023
Response from Manager On duty on 28 Jun 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
The rooms had a very musty smell. There were no pillow cases on the pillows. There were no top sheets on the beds. We were told that the manager also owned another hotel in Hudsonville, but even though there were rooms available there, we were not allowed to pay the difference in price and switch to the other hotel.
Stayed 1 night in Jun 2023
Response from Manager On duty on 16 Jun 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Edward

Disliked: Cleanliness
Terrible hotel smelled like a tobacco farm bad bed old needs replaced carpet needed cleaned would not recommend
Stayed 3 nights in Jun 2023
Response from Manager On duty on 7 Jun 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Jarmara

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Manager On duty on 7 Jun 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Donald

Liked: Room comfort
Disliked: Cleanliness, staff & service
budget is as budget does
This is a low budget hotel . Get your head around that and your expectations will be closer to the mark. We were there for 5 nights. No change of bedding happened during that time, and no fresh towels. There was no coffee maker , fridge or microwave in the rooom. The beds were great and the price was right. So, if you just passing thru, and need a place to sleep only, then this hotel meets that criteria. Coffee was available in the lobby, and the staff were nice.
Stayed 5 nights in May 2023
Response from Manager On duty on 16 May 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

christine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very dirty. Air conditioner was very loud. Hard to get the blow dryer to work.
Stayed 1 night in May 2023
Response from Manager on Duty on 13 May 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Bonnie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Manager On duty on 11 May 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Hillary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your time
The lobby was very dirty with cabinet doors hanging off. The halls smelled like pot, the rooms were so loud with the road noise, and the room was not very inviting.
Stayed 1 night in May 2023
Response from Manager On duty on 11 May 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Marilee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for visiting both Grand Rapids, MI attractions and Holland, MI. Very friendly and helpful staff.
Stayed 6 nights in Apr 2023
Response from Manager On duty on 11 May 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager On duty on 8 May 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager On duty on 1 May 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Tracy, Fort Dodge

Disliked: Cleanliness, amenities, property conditions & facilities
Very run down. Stained carpet and furniture. No breakfast or coffee.
Stayed 1 night in Apr 2023
Response from Manager On duty on 29 Apr 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Michelle

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Apr 2023
Response from Manager On duty on 27 Apr 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Aric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager On duty on 5 Apr 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Robert

Stayed 1 night in Mar 2023
Response from Manager On duty on 26 Apr 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.