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Reviews of Quality Inn Grand Rapids Near Dowtown

2.5 out of 5
Quality Inn Grand Rapids Near Dowtown
65 28th St Southwest, Grand Rapids, MI

Reviews

6.6
Rating 10 - Excellent. 136 out of 872 reviews" "
Rating 8 - Good. 268 out of 872 reviews" "
Rating 6 - Okay. 221 out of 872 reviews" "
Rating 4 - Poor. 131 out of 872 reviews" "
Rating 2 - Terrible. 116 out of 872 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property was fairly typical condition wise, but I did have a few minor issues. My door’s card reader broke and got locked out, but was able to get a new room right away with a working lock. There also seemed to be some type of water damage on the bathroom ceiling in the old room. The in-room DirectTV was hit or miss, even with good weather. Otherwise, the staff there were kind and helpful.
Stayed 2 nights in Apr 2024

6/10 Okay

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Parvinder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate for an overnight stay when I was in town for a concert at the Van Andel Arena. No frills, cheap, no complaints.
Stayed 1 night in Feb 2024

8/10 Good

Amy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room definitely didn’t look like the pictures. We had a broken table someone tried to put back together that look horrible.. rooms were very outdated and the old maintenance work like patching on the walls wasn’t painted over. Looked horrible. But the bed was comfortable and was fine overall because we only needed a place to sleep. Looked like a lot of the people lived there.. also had a lot of snow and the sidewalks weren’t shoveled we had to walk through snow almost up to my knees to get in our door. Only to walk in and the heat was turned off which I thought was horrible at the time but like I said the bed was comfortable
Stayed 1 night in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Emily

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It served the purpose of a cheap place to sleep and nothing fancy. The lower reviews were because the bathroom fan was rediculously loud, the bathroom door wouldn’t fit in the jam so it didn’t close. The smell in the room wasn’t bad, it was just odd. Like lemongrass or ginger or something. There was a mysterious stain on end of the bedspread that normally would have had me call the front desk and complain, but I was exhausted and didn’t have energy to deal with it so I checked the sheets and just slept on the other side. That being said, the bed was comfortable and sheets were clean. There was a protective cover on the mattress. Continental breakfast was basic but a nice gesture and served the purpose. It was quiet and we slept well.
Stayed 1 night in Nov 2023

10/10 Excellent

Desmond

Stayed 1 night in Nov 2023

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Clean and friendly staff.
Stayed 1 night in Nov 2023

2/10 Terrible

Tyler

Business traveller
Disliked: Amenities, property conditions & facilities
Door to room was unlocked upon arrival. Door bar was unscrewed so anyone could walk in. Room weren’t clearly marked and I was told I had to walk to a different door in the rain when the stairs were right around the corner.
Stayed 1 night in Nov 2023

4/10 Poor

Stefanie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures don’t actually show that this property looks like. It is incredibly outdated, paint chipping. We had so many bugs in our room because the door was not sealed.
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our host was very helpful. Everything about our trip was wonderful.
Stayed 2 nights in Oct 2023

8/10 Good

Gary T.

Travelled with family
Liked: Staff & service
The sink was not cleaned. The room smelt overwhelmingly with a perfume clean smell. The mattresses were not comfortable and moved easily. There were minor damages to items in the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Oct 2023

10/10 Excellent

Adriana

Good place
Stayed 1 night in Oct 2023

10/10 Excellent

Colin

Stayed 1 night in Sep 2023

4/10 Poor

Linda

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room smelled really bad. the carpet was wet and sticky. The bathroom door was broken. the people upstairs was very noisy. the breakfast very poor. the juice machine was not on, I had to ask the front desk lady to turn it on. way to expensive for the service they offer.
Stayed 1 night in Aug 2023

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place quite for the neighborhood great staff always friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and pleasant. Alway a hello or good morning. As far as a city motel goes. I prefer to stay there when I travel for business in GR.
Stayed 1 night in Aug 2023

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Aug 2023

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't overstate how horrible my experience was. After spending 5 hours on the road, I arrived at 9:15 PM to a hotel parking lot that was blocked off by police activity. After waiting ~45 minutes, the police activity had not cleared up. I called the front desk to inquire about alternate parking/entrances and was informed that there were none. I ended up having to book a room at a different hotel last minute and was unable to cancel or receive a refund at the Quality Inn. I cannot recommend staying here under any circumstances.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mihai Alexandru

Liked: Staff & service, property conditions & facilities
Okay place
Stayed 1 night in Aug 2023

8/10 Good

Marcus

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was great; eggs and sausage patties every day, along with a waffle iron, juice, milk, coffee, and tea. The WiFi, on the other hand, was anemic. It would drop briefly (or longer) every time I changed websites.
Stayed 8 nights in Jul 2023

2/10 Terrible

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hostess was very pleasant and accommodating, switched our room without issue when the heating/cooling unit was not working at checkin, breakfast area was clean and well stocked, but the rest of the hotel was rundown,, Rooms smelled of bug spray and had a red roof Inn type of feel. Although location is great, it was not the type of Quality Inn we have come to expect. Not even for the 100.00 we paid, plus when we were moved to a different room, the bed was smaller..

2/10 Terrible

Geet

Disliked: Property conditions & facilities
During our stay there were cops being called twice. The rooms smell bad and the bathroom door was broken. Only positive was decent breakfast.
Stayed 1 night in Jul 2023

2/10 Terrible

Nithya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks very dangerous to me. The people next to my room had their volume so high I was unable to sleep the whole night. Even after several calls to front desk they refused to slow down the volume.
Stayed 1 night in Jun 2023

6/10 Okay

Stanislawa

Travelled with family
Liked: Room comfort
It was clean but we did not like the smell of the room.
Stayed 1 night in Jul 2023

8/10 Good

Frances

Stayed 1 night in Jun 2023

6/10 Okay

Olga

Stayed 2 nights in Jun 2023

2/10 Terrible

Holly

Stayed 2 nights in Jun 2023
Response from Marco P./Front Desk on 1 Jul 2023
THANK YOU

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Jun 2023
Response from Marco P./Front Desk on 1 Jul 2023
Thank you so much.

6/10 Okay

Rajiv

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Close to many local attractions. TV didn’t work properly upon arrival. Had to call front desk from our cell phone because room phone had no instructions for calling front desk. When she came to fix it she rebooted it several times and as soon as it got a picture she said “it’s good now” had to call her back less than 5 minutes later. She rebooted it a few more times and said”it’s not working sorry” we asked if we could have another room or discount. She said no let me work on it. We had to call three hours later to find out if anything was gonna be done about it they then moved it into a room with a broken bathroom door, not many towels and not clean it wasn’t a very good experience.
Stayed 2 nights in May 2023
Response from marco on 17 Jun 2023
thank you

6/10 Okay

Muhammad

Business traveller
It is just ok area
Stayed 1 night in May 2023
Response from Marco P./Front Desk on 31 May 2023
Thank you,Marco P./Front Desk

6/10 Okay

Myrian

Travelled with group
Disliked: Amenities, property conditions & facilities
I think for the price you can not expect much.
Stayed 2 nights in May 2023
Response from Marco P./Front Desk on 1 Jul 2023
Thanks.

8/10 Good

melissa

Stayed 1 night in May 2023

4/10 Poor

Jesse

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This is probably the worst hotel I've ever stayed in. I'll start by saying the front end staff at check in was really good but everything after that was awful!!! I opened the room door to find the cleaning lady still inside, so I went and sat in my car until she finsihed (2.5 hours after check in time). There was used tissue and a pizza box left in the room. The bathtub faucet was constantly running hot water which kept the room disgustingly humid the entire time. Not to mention how annoying that is to listen to. The bathroom door had clearly been kicked in and the shower rod was barely attached. The neighbors on all sides of the room were up all hours smashing doors, yelling, fighting, bashing around. Not a single night was quiet. We couldn't leave our room at night because there was always people fighting outside our door. No one ever answered at the front desk to remedy the situation, it was literally four days straight of this. I wouldn't recommend this hotel to anyone, this property needs a ton of work.

4/10 Poor

ken

Stayed 1 night in May 2023

6/10 Okay

Diana

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Jerone

Liked: Cleanliness
Stayed 2 nights in Apr 2023

2/10 Terrible

Robert

Travelled with partner
Disliked: Property conditions & facilities
The bathtub look like it had blood we open the window and there was brown paint painted on the windows. The bathroom door lock was busted and hanging so if you went to the bathroom you had to use your foot told the door closed.
Stayed 2 nights in Apr 2023

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator
Our stay was okay. A few issues: No elevator so you have to use the steps if your room is on the second floor. There was one person working both check-out and breakfast when we left on Saturday morning at 8 AM so we had to wait a bit. The smoke alarm was missing from our room but when I mentioned that at check-out he made a note of it. Hopefully that will get replaced.
Stayed 1 night in Apr 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
See former review
Stayed 1 night in Apr 2023
Response from Marco P./Front Desk on 18 Apr 2023
Thank you.Truly appreciate you,Marco P./Front DeskQuality Inn6164521461

10/10 Excellent

Patrick, Indianapolis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 3 nights in Apr 2023
Response from Marco P./Front Desk on 11 Apr 2023
Thank you so much.

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Cleanliness
Not my worst hotel experiemce but far from the best. Several items in the room were falling apart, he seal on the door was coming off the wall, holes in the comforter. There was food left in the fridge and a wet washcloth in the bathroom, unfortunately by the time I found these issues it was too late for me to change rooms. The rest of the room was clean enough, and the bed was comfortable so I delt with it for the night. Probably wouldnt stay here again, not worth the price.
Stayed 1 night in Mar 2023

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Feb 2023
Response from Marco P./Front Desk on 11 Apr 2023
Really appreciate it.Thank you

6/10 Okay

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms clean, common areas clean, good breakfast, Friendly staff. Laundry machines provided were in good condition. I did not use the pool or the weight room. Good for a budget hotel. Only one neg thing was the lack of snow and ice removal outside of most doors and common walkways.
Stayed 5 nights in Feb 2023

4/10 Poor

Sandy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very outdated the parking lot was like an ice arena. I think the staff live there. Kids in and out of apartment all night, broken down cars in the parking lot. They watch you like youre in a prison. The breakfast is disgusting. The odor in the lobby and hallway was terrible. Everything from the pillows to the loud ventilation in the bathroom was terrible. The carpet was awful. Refrigerator did not work. The surrounding area looked dangerous. It looked like a place where tricking and drug users stay. Awful it is ran by a family of foreign ers. Just awful
Stayed 2 nights in Feb 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023