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Reviews of Super 8 by Wyndham Grand Rapids

3 out of 5
Super 8 by Wyndham Grand Rapids
1702 South Pokegama Avenue, Grand Rapids, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 147 out of 380 reviews" "
Rating 8 - Good. 167 out of 380 reviews" "
Rating 6 - Okay. 44 out of 380 reviews" "
Rating 4 - Poor. 17 out of 380 reviews" "
Rating 2 - Terrible. 5 out of 380 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Ruofeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Amy on 4 Aug 2020
Thank you for your review. Have a wonderful day.

10/10 Excellent

Hanamama, Waconia Mn

Liked: Cleanliness, staff & service
Amy should get a raise! That girl is seriously THE BEST! Our room was clean and so comfy. We’ll be back.
Stayed 2 nights in Jul 2020
Response from Amy on 28 Jul 2020
Thank you so much! Hope to see you again soon!

8/10 Good

Suzann, Sparta, WI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed for two nights. Told the front desk lady all we needed in our room was a change of towels and garbages changed. Came back that evening and nothing was changed out. Also the refrigerator sounded like it was on life support.Not a very good stay.
Stayed 2 nights in Jul 2020
Response from Amy on 8 Jul 2020
I hope this note finds you well. We have sent your feedback to the housekeeping department. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you would like to discuss this personally.

6/10 Okay

Pam

Stayed 1 night in Jun 2020
Response from Amy on 28 Jul 2020
Please let me know how we could have made your stay better. Hope you are doing well.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
under construction was not mentioned on website. Over all it was adequate but nothing to write home to mom about. Had pre ordered a roll away that was not available upon arrival. Clerk was able to give us another room with two beds for same price which was nice but then we had to haul our stuff upstairs. There was a nice guest that helped us as two of the three of us are challenged.
Stayed 1 night in Jun 2020
Response from Amy on 2 Jul 2020
Dear Guest, I am sorry that there was no mention of the elevator construction in the lobby. Please give the property a call to make sure that your requests are taken care of. We hope you do come see us again and we can better accommodate your requests. Have a wonderful day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Amy on 2 Jul 2020
Thank you for your wonderful review. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Room was very nice and comfortable.
Stayed 1 night in Mar 2020
Response from Amy on 9 Mar 2020
Thank you for your review! Hope to see you again soon!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Amy on 9 Mar 2020
Thank you for your review!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Didn't like that the shower wasn't cleaned had hair all over in tub and shower curtain
Stayed 1 night in Feb 2020
Response from Amy on 3 Feb 2020
We appreciate you taking the time to provide us with such candid feedback of your stay. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Amy on 3 Feb 2020
Thank you for taking your time to review our hotel. Have a wonderful day.

8/10 Good

BRETT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Amy on 21 Jan 2020
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and looking forward to having you stay with us again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Amy on 14 Jan 2020
Thank you for your review. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Amy on 14 Jan 2020
Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Amy on 14 Jan 2020
Thank you for your review and for choosing our hotel. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Steve, Fosston, MN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, real nice and comfortable beds. I would stay here again! Easy to find also
Stayed 1 night in Jan 2020
Response from Amy on 9 Jan 2020
Thank you for your review and choosing our hotel. I'm happy that you found our new beds comfortable and we are looking forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Amy on 16 Dec 2019
Thank you for taking the time to review your stay with us. I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swim meet in Grand Rapids
The room was really clean and the beds were comfortable also!
Stayed 1 night in Nov 2019
Response from Amy on 28 Nov 2019
Thank you for your kind words of review. We are so pleased that you enjoyed your stay and look forward to welcoming you back, again, in the future.

10/10 Excellent

Terrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Very nice at the service desk, nice clean rooms!
Stayed 2 nights in Nov 2019
Response from Amy on 28 Nov 2019
Thank you for taking time to share your review. We hope to welcome you back in the future!

8/10 Good

Bob, Apple valley mn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check in clerk.Decent breakfast set up. But all the maid did to clean our room was to make beds. None of the overflowing garbage baskets were dumped.
Stayed 2 nights in Nov 2019
Response from Amy on 16 Dec 2019
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our housekeeping staff missed the garbage in your room. This critical feedback will be used in training our staff. Thank you and look forward to seeing your again.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Amy on 28 Nov 2019
Thank you for sharing your review. I hope you will return to enjoy our hospitality at the Super 8 - Grand Rapids.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Gary, GM on 8 Oct 2019
Thank you for sharing your review. I hope you will return to enjoy our hospitality at the Super 8 - Grand Rapids.

10/10 Excellent

Jeannie, Minneapolis, MN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person Shasta was very good. Nice breakfast and breakfast area. Clean rooms. Central location close to everything. No elevators on property though.
Stayed 1 night in Sep 2019
Response from Gary, GM on 30 Sept 2019
Thank you for your kind words of review. We are glad you enjoyed your stay and hope to welcome you back, again, in the future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, Staff is really good. Rooms are big and comfortable .
Stayed 1 night in Sep 2019
Response from Gary, GM on 30 Sept 2019
Thank you for your kind words of review. We are glad you enjoyed your stay and hope to welcome you back, again, in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Gary, GM on 30 Sept 2019
Thank you for your kind anonymous review. We are glad you enjoyed your stay and hope to welcome you back, again, in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were old and had bad smells. Rooms not at all what were shown in the pictures. We left the motel could not stay in those conditions so we were out the money we spent on that room . Will not book another room again sight unseen!
Stayed 1 night in Sep 2019
Response from Gary, GM on 8 Oct 2019
The rooms differed from photographs due to the fact that ongoing refurbishing (new carpet, new furniture, new beds & bedding, new window treatments... all within the last 4 months) is nearing completion and new photos will be taken. We are proud to allow all guests to preview their room, prior to check-in. If, upon entering their room, for any reason, a guest encounters the situation that you describe; we would provide alternate accommodations or offer a refund and allow them to check-out without penalty. I regret your experience, regardless of where it was. I do hope you will return to Super 8 by Wyndham - Grand Rapids, to enjoy our award winning property and hospitality.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean motel!!
Very clean, great staff, average breakfast!! Overall, we would stay again! Thank you for your cleanliness!!
Stayed 1 night in Sep 2019
Response from Gary, GM on 27 Sept 2019
Thank you for your kind words of review. We hope you will return, again, and allow us to extend the hospitality of the Super 8 - Grand Rapids.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Reasonably priced and a good location. Staff was good.
Stayed 1 night in Sep 2019
Response from Gary, GM on 16 Sept 2019
Thank you for sharing your review. We hope to welcome you, again, in the future.

6/10 Okay

Dean

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Gary, GM on 16 Sept 2019
Thank you for your review. We hope to welcome you, again, in the future.

8/10 Good

Fr. George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Gary, GM on 9 Sept 2019
Thank you for taking time to share your review. We hope to welcome you, again, in the future.

8/10 Good

Deb

Stayed 2 nights in Aug 2019

10/10 Excellent

Darcy, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had an event at the Eagles and this hotel was right across the parking lot. They do NOT have an elevator so beware. They had us on the second floor which would have been horrible for my mother in law. I merely asked to be on the first and they moved us!
Stayed 2 nights in Aug 2019
Response from Gary, GM on 3 Sept 2019
So happy we were able to accommodate your need for ground floor accommodations. We look forward to welcoming you, again, in the future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, minimal wait, clean rooms, comfortable bed.
Stayed 1 night in Aug 2019
Response from Gary, GM on 4 Sept 2019
Thank you for your review. We look forward to welcoming you back, again, in the future.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Gary, GM on 27 Aug 2019
Thank you for sharing your review. We hope we can welcome you, again, on your next visit.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Clean and quiet
One night here. Second floor room, no elevator, breakfast was nothing special. Room was quiet and clean. Customer service was ok, but not spectacular.
Stayed 1 night in Jul 2019
Response from Gary, GM on 27 Aug 2019
Thank you for sharing your thoughts. We will certainly try to better impress you when you next visit.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

AminAdatia, Ottawa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room. Quick check-in. Excellent breakfast
Stayed 1 night in Aug 2019
Response from Gary, GM on 23 Aug 2019
Thank you so much for your kind words in review of our hotel. We enjoyed having you as our guest and hope you will return, again, in the future.

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were on vacation to see relatives and and we loved every everyday
Stayed 4 nights in Aug 2019
Response from Gary, GM on 20 Aug 2019
Thank you sharing your thoughts in review. We hope to welcome you back in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean Molly our housekeeper was the best the staff at front desk were okay the room was good bed comfortable located close to everything. Breakfast was okay if you like waffles or cold hard boiled eggs. They did have sausage gravy and biscuits. Would come back again
Stayed 2 nights in Aug 2019
Response from Gary, GM on 20 Aug 2019
Thank you for sharing your thoughts in review. I will certainly share your compliment with Holly, our most senior housekeeper, of whom we are very proud.. We look forward to welcoming you in the future.

6/10 Okay

william

Stayed 1 night in Aug 2019
Response from Gary, GM on 20 Aug 2019
Wte appreciate you taking the time to share your review. We hope to welcome you, again, in the future.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Unable to get handicapped room but mgr arranged room close to entrance
Stayed 1 night in Aug 2019
Response from Gary, GM on 12 Aug 2019
It was a pleasure to speak with you briefly regarding your reservation. I'm glad we were able to accommodate you on the ground floor, in the room type (2 beds), per your preference. Thank you for sharing your review. We hope to welcome you, again, in the future!

8/10 Good

Amin, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff even cooked a pizza, from their selection, for us and brought it to our room
Stayed 1 night in Aug 2019
Response from Gary, GM on 5 Aug 2019
Thank you for your kind words of review. So glad you enjoyed your pizza. We look forward to welcoming you back, again, in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a nice price. Would stay here again.
Stayed 3 nights in Jul 2019
Response from Gary, GM on 5 Aug 2019
Thank you for your kind words of review. We look forward to welcoming you back, again, in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, bright property. The morning we left there was a team tending to the gorgeous flowers outside. The staff were extremely friendly and helpful, genuinely seemed to care about what they do. Would gladly stay here again.
Stayed 1 night in Jul 2019
Response from Garry, GM on 31 Jul 2019
Thank you for your kind words of review. We are so pleased that you enjoyed your stay and look forward to welcoming you back, again, in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and explained and answered all our questions
Stayed 1 night in Jul 2019
Response from Gary, GM on 29 Jul 2019
Thank you for taking time to share your review. We hope to welcome you back in the future!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Gary, GM on 29 Jul 2019
Thank you for taking time to share your review. We hope to welcome you back in the future!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable place to stay & base ourselves for our trip. Breakfasts were great as well
Stayed 4 nights in Jul 2019
Response from Gary, GM on 29 Jul 2019
Thank you for taking time to share your review. We hope to welcome you back in the future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central to the visit in grand rapids and easy to find
Stayed 1 night in Jul 2019
Response from Gary, GM on 22 Jul 2019
Thank you for taking the time to share your review. We hope to welcome you back to the Super 8 by Wyndham - Grand Rapids, again, in the future.

10/10 Excellent

L., Metro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally and sincerely nice and friendly. Room was clean with a large bathroom. Breakfasts were very good with a large variety of hot and cold foods.
Stayed 1 night in May 2019
Response from Gary, GM on 22 Jul 2019
Thank you so much for your kind words in review of the Super 8 by Wyndham - Grand Rapids. We are happy you enjoyed your stay and hope to welcome you, again, in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative issue was that the room was not very sound proof. We could hear people in the hallway and hear when the plumbing was used in the adjacent room.
Stayed 1 night in Jul 2019
Response from Gary, GM on 19 Jul 2019
Thank you for taking the time to share your review. We hope to have the opportunity to serve you, again, in the future, at the Super 8 by Wyndham - Grand Rapids.

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Gary, GM on 18 Jul 2019
Thank you for taking time to share your review. We look forward to welcoming you back to the Super 8 - Grand Rapids, again, in the future.