Ratings based on 475 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travellerfrom Traverse City, MI

Visiting Grand Rapids

Posted 24-Mar-2015
Pros: Location is Perfect for all activities
Cons: More condiments for Coffee in Rooms, Hours of Pool time with out children
Location: Shopping Dining everything is very close
The Ramada Plaza is a very nice place to stay this is my second time here, It was very busy this last visit and we didn't get to enjoy the pool or hot tub the way we had hoped but over all it was a nice stay, Close top shopping and many restaurants for any type of appetite. Would Stay again if in the area and would recommend to anyone looking for a convenient location
5 out of 5
for Everyone
by A verified travellerfrom Grand Rapids, MI

A tad outdated, but otherwise good place to go.

Posted 23-Mar-2015
Pros: friendly staff and comfortable bed and room
Cons: could use some updating on carpet and/or wall coverings in the halls. separate visitors w/ kids from those w/out - diff floors?
Location: ease to shopping and food, good parking
Overall very good. Staff was very nice. Food at breakfast was expensive and too many children.
3 out of 5
by A verified traveller

An ok hotel, did not meet what we were expecting

Posted 19-Mar-2015
Pros: Nice location for what we needed. The pool area and game area is nice just needs to be cleaned and in working condition.
Cons: Proper advertising and more clean. When we arrived the halls were filled with cleaning stuff and looked messy. We did not arrive until after 5:00pm.
We expected more, because of the advertising we used in picking this hotel. Towels were not available by the pool. We were not made aware that the slide is not always available. We got there Sunday afternoon at 5:00 and had only one hour for the family to enjoy the water slide. Our room was nice but not very clean, ie- the desk table had not been washed and had sticky rings on it and the bathroom was not as clean as we expected. The pool was not very clean at all and half of the games did not work.
1 out of 5
by A verified travellerfrom D

Hotel was awful!

Posted 18-Mar-2015
This hotel was not worth the money. The pool was nothing like the pictures. It was dirty and the slide had algae growing on it. In the rooms The walls are thin and you can hear everything. Also the beds were not comfortable at all. I was very disappointed. I looks nice in the pictures but it was far from. On top of it there were very loud people in the halls and we asked the staff to please tell them to keep it down and they never did. Wish I could get my money back.
1 out of 5
by A verified traveller

Terrible, never again. You should drop them.

Posted 16-Mar-2015
The first room we were in, had a wet spot on the wall above the headboard and the hideaway bed was dirty. The second room was ok but there was food left in the microwave and in the frig. The pool was so cloudy you couldn't see the bottom and I wouldn't let my kids swim in it. When complaining when we left the staff did nothing other than say sorry and I hope the rest of your day is good. Ridiculous!!!!
2 out of 5
by A verified travellerfrom Winter Park Fl

Decent hotel very close to Calvin College

Posted 15-Mar-2015
Pros: Room was clean and heater worked well
Cons: Shower needs major improvements!!!!!
Location: Location was about a mile away from Calvin College which is good because i was in Michigan visiting a friend who goes there.
The hotel room was neat and tidy but the shower had absolutely no water pressure. It was very difficult taking a proper shower when the water is slowly dripping out. The shower head was also neck level and forces you to crouch just to get under it.
2 out of 5
by A verified traveller

Old. Dirty. Gross

Posted 15-Feb-2015
It was not a 3 star as advertised. Maybe it was in the 80's or 90's.
3 out of 5
for Everyone
by A verified travellerfrom grand rapids,mi

Maintence issues.

Posted 13-Feb-2015
Pros: Location, value.
Cons: Maintence
Location: Starbucks next door.
Older hotel. Room nice. Heater made loud whining noise most of night. Bathroom sink backed-up. Overall good hotel, good value. Would stay again.
1 out of 5
by A verified travellerfrom Grand Rapids MI

Room conditions less than desirable.

Posted 07-Jan-2015
Pros: The waterslide was great fun for the kids.
Cons: Please see the comments about the experience. I think that says it all.
Location: There was plenty to do. Restaurants, movies, shopping.
My husband and I choose this hotel because of its 3 star rating and the waterslide. We had to spend 1 night and with two little kids we thought the waterslide would be great entertainment for the little ones. Once we got to the room I checked everything out (beds, floors, glanced at the bathroom) and it all seemed to be clean and in order, so we changed into swimsuits and headed to the pool till closing time. Back in the room we started to find glitches. There was condensation from the window onto the heating unit was pooling into a puddle (and not just a little puddle). The closet doors weren't in the track, which we didn't realize until the kids tried closing it. The towel hook in the bathroom was positioned in the correct spot until you put a towel on it and fell to the floor. There was water damage behind the bathroom door. The toilet seat was stained pink, how this happed who knows. The worst of the worst was the cracked toilet tank that was leaking onto the floor. Yes, a cracked toilet tank....
3 out of 5
for Families
by A verified traveller

Giant slide only open weekends

Posted 20-Dec-2014 on Hotels.com
We chose this hotel for the water slide, but when we got there were told that it was only open on the weekends. Very disappointing.