Ratings based on 485 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
81% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom San Diego

Old hotel that needs serious updating

Posted 22-Apr-2015
Pros: Front desk staff very friendly and courteous
Cons: New paint/carpet
The front desk staff are very helpful and nice, but the hotel is really in the need of a facelift. There is no courtesy van to pick you up from airport as advertised, but they will reimburse your taxi services. The hallway carpets need updating, and the hotel was very noisy...cleaning staff yell to each other down the hallways and slam doors. Since I got in at midnight, it would have been nice to not have that type of "wake up" call in the morning.
3 out of 5
by A verified traveller

Posted 15-Apr-2015
Cons: Kids were freaked out about the cloudiness and hair in the pool water. We were there on a Friday, so I guess it got cleaned on Sat...
Sheets were not clean. Bed cover was spotted. Pool was too crowded and small for the number of kids trying to enjoy it.
4 out of 5
Recommended
for Families
by A verified travellerfrom kalamazoo

Posted 14-Apr-2015
check in was fast but room wasn't ready till 4:45pm
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Grand Rapids, Mi

Small but the kids liked the waterslide

Posted 13-Apr-2015
I don't know if we would stay again as the beds are so tiny, the rooms are old, outdated, and cheap, and breakfast is costly. Any kid over 8 is an adult and has to pay $7 and all my kids wanted was cereal and one wanted a bagel instead. But they liked the waterslide and the staff was kind and helpful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Traverse City, MI

Visiting Grand Rapids

Posted 24-Mar-2015
Pros: Location is Perfect for all activities
Cons: More condiments for Coffee in Rooms, Hours of Pool time with out children
Location: Shopping Dining everything is very close
The Ramada Plaza is a very nice place to stay this is my second time here, It was very busy this last visit and we didn't get to enjoy the pool or hot tub the way we had hoped but over all it was a nice stay, Close top shopping and many restaurants for any type of appetite. Would Stay again if in the area and would recommend to anyone looking for a convenient location
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Grand Rapids, MI

A tad outdated, but otherwise good place to go.

Posted 23-Mar-2015
Pros: friendly staff and comfortable bed and room
Cons: could use some updating on carpet and/or wall coverings in the halls. separate visitors w/ kids from those w/out - diff floors?
Location: ease to shopping and food, good parking
Overall very good. Staff was very nice. Food at breakfast was expensive and too many children.
3 out of 5
by A verified traveller

An ok hotel, did not meet what we were expecting

Posted 19-Mar-2015
Pros: Nice location for what we needed. The pool area and game area is nice just needs to be cleaned and in working condition.
Cons: Proper advertising and more clean. When we arrived the halls were filled with cleaning stuff and looked messy. We did not arrive until after 5:00pm.
We expected more, because of the advertising we used in picking this hotel. Towels were not available by the pool. We were not made aware that the slide is not always available. We got there Sunday afternoon at 5:00 and had only one hour for the family to enjoy the water slide. Our room was nice but not very clean, ie- the desk table had not been washed and had sticky rings on it and the bathroom was not as clean as we expected. The pool was not very clean at all and half of the games did not work.
1 out of 5
by A verified travellerfrom D

Hotel was awful!

Posted 18-Mar-2015
This hotel was not worth the money. The pool was nothing like the pictures. It was dirty and the slide had algae growing on it. In the rooms The walls are thin and you can hear everything. Also the beds were not comfortable at all. I was very disappointed. I looks nice in the pictures but it was far from. On top of it there were very loud people in the halls and we asked the staff to please tell them to keep it down and they never did. Wish I could get my money back.
1 out of 5
by A verified traveller

Terrible, never again. You should drop them.

Posted 16-Mar-2015
The first room we were in, had a wet spot on the wall above the headboard and the hideaway bed was dirty. The second room was ok but there was food left in the microwave and in the frig. The pool was so cloudy you couldn't see the bottom and I wouldn't let my kids swim in it. When complaining when we left the staff did nothing other than say sorry and I hope the rest of your day is good. Ridiculous!!!!
2 out of 5
by A verified travellerfrom Winter Park Fl

Decent hotel very close to Calvin College

Posted 15-Mar-2015
Pros: Room was clean and heater worked well
Cons: Shower needs major improvements!!!!!
Location: Location was about a mile away from Calvin College which is good because i was in Michigan visiting a friend who goes there.
The hotel room was neat and tidy but the shower had absolutely no water pressure. It was very difficult taking a proper shower when the water is slowly dripping out. The shower head was also neck level and forces you to crouch just to get under it.