The room was updated and spacious. The bed was very comfortable. The property is surrounded by many restaurants from fast food to sit down formal. It is right next to two malls for great shopping choices. The property is dated and since it is on a major street, it is hard to enter or exit for left turns. Staff was amazing and super friendly.
Checked in at midnight. Someone canceled our reservation from Best Western the day we made the reservation.
Ericka was the night desk person. She realized the mistake and got us a room, a suite, on a night that was completely full except for that suite. You could say she was just doing her job. If that's the case, Ericka was extremely, professional, courteous, and compassionate . Well done Ericka.
Our experience with this hotel was great. The clerk checking us in was nice, efficient, and helpful. Our room was comfortable and clean. The air did not cool the room as I would have preferred, but it was acceptable. My only complaint was that the parking lot and road around the hotel was in sad disrepair.
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