The room was updated and spacious. The bed was very comfortable. The property is surrounded by many restaurants from fast food to sit down formal. It is right next to two malls for great shopping choices. The property is dated and since it is on a major street, it is hard to enter or exit for left turns. Staff was amazing and super friendly.
Checked in at midnight. Someone canceled our reservation from Best Western the day we made the reservation.
Ericka was the night desk person. She realized the mistake and got us a room, a suite, on a night that was completely full except for that suite. You could say she was just doing her job. If that's the case, Ericka was extremely, professional, courteous, and compassionate . Well done Ericka.
They served food on the first night I was there -- definitely enough for dinner. Breakfast had a wide choice and was good. One of the men shoveling the snow cleaned off my car for me. All pleasant surprises!
This was a very nice hotel. Grateful to others who recommended it. Our niece lives nearby and we hope others in our family will take advantage of this inn. It is open to dogs which we needed. Even the dog room was in good shape. It's a bit rough around the edges but clean, cute and what we needed.
CatBlue from New Hampshire
This newly remodeled Grandville, Michigan hotel is just minutes from attractions such as Millennium Park, the Meyer May House …More
This place is great for what I needed. The staff are helpful, rooms were a great size and the free shuttle bus is a fantastic bonus - they even took us to all our meetings as well as the airport runs! Breakfast was fine and had everything you'd expect. The pool looked rather small but I didn't try it - probably fine for kids to splash about in but not for swimming really. The cardio room did the job great for me and, though basic, was about the right temperature and had everything I needed (treadmill, towels, water, TV).
Overall a great experience and I will be back soon!
Our experience with this hotel was great. The clerk checking us in was nice, efficient, and helpful. Our room was comfortable and clean. The air did not cool the room as I would have preferred, but it was acceptable. My only complaint was that the parking lot and road around the hotel was in sad disrepair.
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