Check in was fast and easy. The room was clean and comfortable with a great view. We booked the breakfast package, so our parking and breakfast were free. We opted for the buffet at 616, and it did not disappoint. The chef cooked an impeccable omelette and the other choices were fresh and delicious. We hope to stay at the JW again.
A half-mile from the Gerald R. Ford Presidential Museum and DeVos Place, this downtown hotel is within 2 miles of John Ball …More
This is definitely on my list of favorites. The hotel staff is very personable. Every encounter with the staff is courteous, professional, and pleasing. The staff calls the guest by name at the desk and on the phone. The housekeeping staff made sure every request was met and the turn down service was exceptional. I stayed here for an entire week and regret not having enough time to explore the hotel and the ammenities. Next time I travel to Grand Rapids, I am staying here so I can devote more time to exploring the hotel and the history behind Amway.
Well located, clean, affordable with a friendly staff that shuttled us back and forth to the downtown area and gave us informative tips which proved useful. We would have booked another night if we had the time.
Just in town shopping for the weekend and wanted a place to stay that was clean, good location and a reasonable price as we would only be there to sleep. The staff was friendly and our room was clean and large. Looks like they are working on fixing up the hotel. Pool area looked nice but we did not use it. Breakfast in the morning was a nice added thing. Some very noisey kids and parents in the hall late at night - but not the hotels fault that people act stupid. We did not complain to the desk so they would probably have handled it if we did. We would stay here again.
Checked in at midnight. Someone canceled our reservation from Best Western the day we made the reservation.
Ericka was the night desk person. She realized the mistake and got us a room, a suite, on a night that was completely full except for that suite. You could say she was just doing her job. If that's the case, Ericka was extremely, professional, courteous, and compassionate . Well done Ericka.
This place is a new hotel. The staff was excellent. They always had smiles and great eye contact. My room was huge. It had a gas fire place that really warmed up the room. They had social hour where they offered a free dinner and drinks. That was such an unexpected wonderful touch. The food was really good. The free breakfast in the morning was also surprisingly good. I will definitely go back to this hotel in the future.
Sean from San Antonio, TX
The Residence Inn Marriott - Grand Rapids Airport is the newest and brightest extended stay hotel to the Grand Rapids market …More
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