Ratings based on 565 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Grand Rapids, MI

Great hotel but awful neighbors

Posted 16-Feb-2015
Pros: Hotel staff were very nice, the Pearl Street Grill was amazing, and the hotel room was very clean!
Cons: Nothing
Location: Very nice location, you can easily walk downtown to get coffee or a drink. It took me 3 minutes to drive to the downtown market for sushi!
My room had the joining door to the room next door. They must have come back drunk because they were banging on the joined door, pushing it and trying to get in. It did wake me up but didn't concern me too much because I could hear they were just laughing. They stopped after a few minutes so I never called the front desk. Other than that, everything was great!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom lansing

Just a short walk across the river

Posted 05-Feb-2015
Stayed here to go to a concert downtown Grand Rapids. Convenient location and better price than anything else downtown. Comfortable beds. Standard check in and out. No issues during our stay.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom SoCal

Convenient Location

Posted 29-Jan-2015
Pros: Location is easy from the freeway and is rather close to hospitals.
Cons: Provide realistic rates. This is a nice, but dated hotel. For the price, my room was nothing special appointed with lesser brand hotel furnishings.
Location: Museum across the street, close to hospitals, near freeway.
There were a few issues quickly cleared up by the management. Nice and quiet with plenty of parking.
1 out of 5
by A verified travellerfrom Michigan

Not Again

Posted 27-Jan-2015
Pros: Walking distance to the venue we were going to that evening.
Cons: Most everything we experienced!
Location: It's downtown Grand Rapids, MI so lots of things near by. One reason we stayed here but won't be back.
Noisey outside and in, to small of a bed in a big room and I'm not handicapped! Adjoining room that on a Tuesday night stayed up well past 2:00 a.m. and so did we.
3 out of 5
by A verified traveller

Posted 25-Jan-2015
Cons: the mattresses need to be changed - very uncomfortable and worn out!
not a horrible hotel, but the mattresses need to be changed.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Wonderful location downtown

Posted 25-Jan-2015
Pros: Walking distance to our concert.
Cons: We were placed on the third floor and this floor had laundry service not the "vending" area for ice. Nothing to complain about.
Location: Very close to restaurants, Van Andel Arena, additional items downtown Grand Rapids
First trip to Grand Rapids. I had just a little bit of difficult finding the place (only one turn around) but I was alone in the car. The location is awesome for what I needed. The hotel was within walking distance of everything! Would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice for the price.

Posted 08-Dec-2014
Pros: Close to our event downtown. Free parking. Easy access from the expressway.
Cons: Bathroom space. Carpet in elevators. Restaurant service.
Rooms was clean. Check in staff was attentive. Heater didn't work and had to leave room and wait for service. We were provided with drinks and appetizers while we waited, that was nice. Bathroom was extremely small. Breakfast service was very slow and food was cold when delivered. Overall it was a mixed bag.
Comment from Hotel Management
15-Dec-2014 by Caitlin, Hotel Management
Thank you for taking the time to post your comments about our hotel. I was sorry to hear that your stay seemed a bit inconsistent! I hope you will return to allow us to show you that that is not what we expect of our service!
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to downtown

Posted 01-Dec-2014
We were only passing thru but very much enjoyed being close to downtown.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 23-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveller

Great hotel in a terrific part of Grand Rapids.

Posted 21-Nov-2014 on Hotels.com
The only negative comment I have is the price. It was cheaper than the upscale hotels that are close by, but still a bit pricey.
Comment from Hotel Management
04-Dec-2014 by Caitlin, Hotel Management
Thank you for taking the time to review our hotel. I am glad to hear you enjoyed your stay! Safe travels!