Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Michigan

Not Again

Posted 27-Jan-2015
Pros: Walking distance to the venue we were going to that evening.
Cons: Most everything we experienced!
Location: It's downtown Grand Rapids, MI so lots of things near by. One reason we stayed here but won't be back.
Noisey outside and in, to small of a bed in a big room and I'm not handicapped! Adjoining room that on a Tuesday night stayed up well past 2:00 a.m. and so did we.
3 out of 5
by A verified traveller

Posted 25-Jan-2015
Cons: the mattresses need to be changed - very uncomfortable and worn out!
not a horrible hotel, but the mattresses need to be changed.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Wonderful location downtown

Posted 25-Jan-2015
Pros: Walking distance to our concert.
Cons: We were placed on the third floor and this floor had laundry service not the "vending" area for ice. Nothing to complain about.
Location: Very close to restaurants, Van Andel Arena, additional items downtown Grand Rapids
First trip to Grand Rapids. I had just a little bit of difficult finding the place (only one turn around) but I was alone in the car. The location is awesome for what I needed. The hotel was within walking distance of everything! Would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice for the price.

Posted 08-Dec-2014
Pros: Close to our event downtown. Free parking. Easy access from the expressway.
Cons: Bathroom space. Carpet in elevators. Restaurant service.
Rooms was clean. Check in staff was attentive. Heater didn't work and had to leave room and wait for service. We were provided with drinks and appetizers while we waited, that was nice. Bathroom was extremely small. Breakfast service was very slow and food was cold when delivered. Overall it was a mixed bag.
Comment from Hotel Management
15-Dec-2014 by Caitlin, Hotel Management
Thank you for taking the time to post your comments about our hotel. I was sorry to hear that your stay seemed a bit inconsistent! I hope you will return to allow us to show you that that is not what we expect of our service!
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to downtown

Posted 01-Dec-2014
We were only passing thru but very much enjoyed being close to downtown.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Great service

Posted 03-Nov-2014
Cons: I wish they have a fridge in the room without having to charge extra.
The stay is great. The staff even upgraded from one bed to two beds for us. Very great service.
Comment from Hotel Management
04-Nov-2014 by Caitlin, Hotel Management
How great to hear that you enjoyed your service during your stay with us! Thank you for your comments, and safe travels!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Glasgow

Good hotel for business

Posted 27-Oct-2014
Pros: Pool
Cons: Nothing
Location: Close to Conference Centre which is connected to the Amway Grand - easy 2 minute walk if that.
Stayed here for 4 nights for a conference. Room was comfortable, swam in the pool every day and never saw another soul in there which was a treat. Check in easy, check out easier. Easy walk to Conference Centre.
Comment from Hotel Management
30-Oct-2014 by Caitlin, Hotel Management
Dear glasgowgirl, I am so glad to hear you enjoyed your stay with us! Thank you for taking the time to post your review. Safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveller

Very noisy

Posted 27-Oct-2014
Very noisy at night. Did not sleep well. Entire floor smelled of cigarettes.
Comment from Hotel Management
29-Oct-2014 by Caitlin, Hotel Management
Dear kp, Thank you for taking the time to review our hotel. I am very sorry to hear that your stay with us was anything less than extraordinary. I hope upon your return to Grand Rapids, you give us the opportunity to show you that the noise and cigarette smell during your stay is out of the ordinary for us. Thank you again - safe travels!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sterling Heights, MI

Good price and a great location

Posted 26-Oct-2014
Would definitely stay here again. Easy walk to everything in city center.
Comment from Hotel Management
28-Oct-2014 by Caitlin, Hotel Management
Dear Frank, Thank you for taking the time to post a review about our hotel! I am glad you enjoyed your stay. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to everything

Posted 25-Oct-2014
Convenient location close to everything downtown. Friendly staff. Great local beers on draft in lobby bar.
Comment from Hotel Management
28-Oct-2014 by Caitlin, Hotel Management
Dear Rita, I am so glad to hear you enjoyed your stay, and our Pearl Street Lounge! Be sure to stop and visit us again - we are currently in the process of updating our beer lines to include even more local beers! Safe travels!