Ratings based on 599 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

You'll need ear plugs

Posted 28-May-2015
Pros: Nicely appointed, polite staff.
Cons: Noise dampening windows.
The hotel is located directly next to the main highway. Traffic noise kept me up all night.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel close to downtown core

Posted 21-May-2015
The staff was very friendly and helpful. The room condition was good. While the room was clean, that bathtub drained very slowly. Unfortunately, they had lost my tag for the express breakfast and by the time it was found it ended up being almost 30mins late. Overall, I would recommend this hotel.
Comment from Hotel Management
28-May-2015 by Caitlin, Hotel Management
Thank you for taking the time to post about your stay with us! I am glad to hear you enjoyed yourself even with the little snafu at breakfast! We certainly hope you will be back to stay with us again so we can show you how we truly run things!
2 out of 5
by A verified travellerfrom Michigan

Disappointing.

Posted 25-Apr-2015
Pros: It was close to where I needed to be.
Room was okay, but being near the highway and train tracks I was awakened by traffic noise and train horns at least 4 times during the night. Bathroom was hardly big enough to sit in and didn't have an exhaust fan so any hot water usage created steam for the entire room. Bathroom appeared to be clean, but there were hairs on some surfaces. Television had minimal choices. Single cup coffee maker produced weak coffee. Although the hotel had a restaurant and lounge it would have been nice to have a small refrigerator and microwave without extra charges for such.
Comment from Hotel Management
05-May-2015 by Caitlin, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
2 out of 5
by A verified travellerfrom Michigan

no king bed

Posted 22-Apr-2015
Pros: location
Cons: staff friendliness. king bed when it's paid for
we paid for a king bed but received a double bed. It was a handicapped room that was smelly. It appeared clean but it stunk
Comment from Hotel Management
05-May-2015 by Caitlin, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Northern Michigan

Best pillows around

Posted 19-Apr-2015
Only spent one night but it was very restful. The pillows are the most comfortable ever. Even asked the clerk if one could be bought. Hopefully, she'll answer affirmatively. The only complaint, if you can call it that, is that the room seemed a bit outdated. Otherwise, it was close to many attractions and really within walking distance. The rate was reasonable compared to others in the area. Definitely would stay there again.
Comment from Hotel Management
22-Apr-2015 by Caitlin, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to seeing you again soon! Safe travels!
3 out of 5
by A verified travellerfrom traverse city, mi

covenient

Posted 18-Apr-2015
Pros: conveniently located to van andel arena - nothing else
Cons: heating cooling system, some kind of breakfast offering, complementary coffee, tea.
Location: van andel arena
the hotel is conveniently located but doesnt have alot of other positive attributes. for the price, some sort of breakfast could be offered. even coffee cost 2 dollars. the rooms are just ok. the heating/cooling system terribly dated and noisy. it is clean and would stay here again, but not be impressed with the offerings.
Comment from Hotel Management
22-Apr-2015 by Caitlin, Hotel Management
Thank you for taking the time to post about your recent stay with us. I am sorry to hear you were inconvenienced by our lack of continental breakfast. While Holiday Inn Expresses offer complementary breakfast, our full service restaurant on-site provides an incredible cooked-to-order breakfast each morning. We provide complimentary coffee and tea in each guest room, which we are happy to replenish should you run out at any point during your stay. Our express store does offer a variety of different coffees and teas, even iced coffee! Our downtown location, coupled with the fact that we are the only hotel in Downtown Grand Rapids that offers complimentary parking to our guests makes us a convenient place to stay for anyone looking to explore the downtown area! Thank you again for your feedback, and safe travels!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kalamazoo

A nice 10 minute walk to lots of pubs.

Posted 05-Apr-2015
Everyone was really nice. If u need more coffee go to front desk for more. We walked to the Heart concert, then went to a few pubs afterwards then back to hotel & we closed the bar having fun. We had a blast. .
Comment from Hotel Management
08-Apr-2015 by Caitlin, Hotel Management
Dear Greg and Ann, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Montague, Mi

Nice hotel close to downtown.

Posted 31-Mar-2015
Pros: Very clean and neat and close to downtown
Cons: Mini fridges in every room
Location: Close to DeVos Hall, Van Andel, Ford Museum, breweries,resturants, downtown GR
A one night stay in downtown Grand Rapids was a pleasant experience.
Comment from Hotel Management
03-Apr-2015 by caitlin@higrdt.com, Hotel Management
Dear Jerry, Thank you for taking the time to post about your stay with us! We do have many different room types that cater to our different guests' varied needs, so although not all of our rooms have microwaves or refrigerators in them, many room types do! Next time you book with us, any "feature" room will boast both a microwave and mini-fridge. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom plymouth mi

great staff and nice hotel

Posted 27-Mar-2015
the bed was comfortable, clean, I liked that it had a restaurant and also a small bar area on the first floor.
Comment from Hotel Management
03-Apr-2015 by Caitlin, Hotel Management
I am delighted to hear that you enjoyed your stay with us! The convenience of the Pearl Street Grill and Pearl Street Lounge, located just off our lobby, definitely is a benefit for our guests! Make sure you check out our happy hour weekdays from 4-6pm next time you're in town!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Place

Posted 14-Mar-2015
Stayed here for business and it was a very nice hotel. I was pleasantly surprised.
Comment from Hotel Management
19-Mar-2015 by Caitlin, Hotel Management
Thank you for reviewing our hotel! I am so glad to hear that we exceeded your expectations, and we hope to see you again soon! Safe travels!