Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
75% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by karen from juneau, AK

Clean extended stay hotel

Posted 11-May-2014
Very good rooms. Exc staff. However, would have preferred thicker pillows and higher quality toiletries.
4 out of 5
Recommended
for Everyone
by karen from juneau, AK

Clean extended stay hotel

Posted 11-May-2014
Very good rooms. Exc staff. However, would have preferred thicker pillows and higher quality toiletries.
Comment from Hotel Management
13-May-2014 by Manager, Hotel Management
Karen - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Apr-2014
Pretty well. Staff very friendly. Housekeeping forgot to clean my room after I left.
Comment from Hotel Management
24-Apr-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our overall accommodations and friendly staff. Please know, our housekeeping service is provided for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to airport

Posted 05-Mar-2014
Everything was fine except they don't have maid service daily.
Comment from Hotel Management
06-Mar-2014
Thank you for taking the time to write a review of our hotel. I am glad to hear that our location was convenient for you; however, I apologize that our housekeeping policy did not meet your needs. Our housekeeping services are available to guests staying eight or more nights; however, the service is always available upon request for a minimal fee. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We look forward to welcoming you back in the future.
2 out of 5
by A verified traveller

Just ok.

Posted 08-Jan-2014
Cons: have appropriate toiletries on site.
Location: near the mall, and other shopping venues/
Stayed here for a weekend and it was average. About what you would expect for the price range. They did not have any dishwashing soap at the front desk, which I thought was odd since it had a kitchenette. Overall it was an average stay, the hallways were very loud at night with people.
Comment from Hotel Management
19-Jul-2014 by Manager, Hotel Management
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry that we did not have any dish liquid available and that the hallways were noisy from other guests. To prevent this from happening again, my team will walk the halls more at night to ensure that this doesn't happen again. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 05-Jan-2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Floyd Starr

This traveller left a rating score only Posted 02-Dec-2013 on Hotels.com
2 out of 5
by A verified traveller

Posted 01-Dec-2013
Room smelled like old indian food mixed with cigarettes. Hotel staff were good and hotel is in a good location close to restaurants and shopping
Comment from Hotel Management
07-Jun-2014 by Manager, Hotel Management
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had a smell i your suite. As this hotel’s manager, I can assure you that I have looked into the smoking issues to ensure your experience is not repeated. Also, I am having our maintenance staff to do a deep cleaning to any rooms that smell like old food. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable room

Posted 15-Nov-2013
Pros: Bed was comfortable and easy chair in the room
Cons: Pillows
Location: Tons of shopping and eateries
I was very pleased to see my room had a comfortable chair to relax. The room was clean and bed was comfortable, ( I wish I would have brought my own pillows though) . Staff were friendly and helpful. On the go breakfast was adequate.
Comment from Hotel Management
17-May-2014 by Manager, Hotel Management
Thank you for posting such a wonderful review. We appreciate you letting us know that we provided you with a comfortable room and your experience with the staff was great. We also appreciate you letting us know that you were dissatisfied with the pillows. We are sorry for this issue, but are happy to read that we provided you with great customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 06-Nov-2013 on Hotels.com