Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
76% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by karen from juneau, AK

Clean extended stay hotel

Posted 11-May-2014
Very good rooms. Exc staff. However, would have preferred thicker pillows and higher quality toiletries.
4 out of 5
Recommended
for Everyone
by karen from juneau, AK

Clean extended stay hotel

Posted 11-May-2014
Very good rooms. Exc staff. However, would have preferred thicker pillows and higher quality toiletries.
Comment from Hotel Management
13-May-2014 by Manager, Hotel Management
Karen - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
2 out of 5
Recommended
for Business Travellers
by Gerardo from Fort Wayne, IN

Clean, but needs improvements

Posted 07-May-2014 on Hotels.com
the hotel is clean, but they need to get some new furniture, and the bathtub is old and the one was on my room needed some repairs.
Comment from Hotel Management
12-Jul-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your time at our hotel including the clean rooms with fully equipped kitchens at a great value. Still, I apologize for the maintenance issues in your room. I will meet with the staff to review our maintenance policies to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
4 out of 5
Recommended
for Personal Event
by Mriya

This traveller left a rating score only Posted 05-May-2014 on Hotels.com
3 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 29-Apr-2014 on Hotels.com
Nothing special.
Comment from Hotel Management
23-Aug-2014 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your stay was unsatisfactory and that we will keep your feedback in mind as we work to improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Apr-2014
Pretty well. Staff very friendly. Housekeeping forgot to clean my room after I left.
Comment from Hotel Management
24-Apr-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our overall accommodations and friendly staff. Please know, our housekeeping service is provided for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the future!
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 21-Apr-2014 on Hotels.com
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Don't Stay Here!

Posted 15-Apr-2014 on Hotels.com
I have rarely had a bad experience at a hotel--I'm a pretty easygoing traveler--but I would definitely not recommend this place. There were crumbs on the counter in the kitchenette, the bathroom light only worked half the time, and there was a floodlight right outside my window that even the curtains couldn't block out. Someone in a neighboring room was smoking so much I could smell it in my room. Worst of all, when I went to get breakfast one morning, two men were standing in the lobby having a very loud conversation, with one guy bragging about call girls he'd brought to the hotel. Hotel staff were standing right there and did nothing. Definitely not a place I would stay again!
Comment from Hotel Management
28-Jun-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the noise levels and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

curry

Posted 15-Mar-2014 on Hotels.com
The room stunk like it. Other than that, great hotel
Comment from Hotel Management
24-May-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies for the odors in your room. I will review our cleaning procedures with our entire staff to ensure that your experience is not repeated. Again, thank you for the feedback. We do hope that you will give us another chance to provide you with a better experience in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to airport

Posted 05-Mar-2014
Everything was fine except they don't have maid service daily.
Comment from Hotel Management
06-Mar-2014
Thank you for taking the time to write a review of our hotel. I am glad to hear that our location was convenient for you; however, I apologize that our housekeeping policy did not meet your needs. Our housekeeping services are available to guests staying eight or more nights; however, the service is always available upon request for a minimal fee. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We look forward to welcoming you back in the future.