Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
77% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 08-Dec-2014
Had a Good stay! It was nice to have the kitchenette.
Comment from Hotel Management
10-Dec-2014 by Manager, Hotel Management
Thank you for posting such a wonderful review. I truly appreciate your comments regarding the rooms and the well equipped kitchens. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Clinton Township, MI

good location/good price

Posted 01-Dec-2014
Pros: nice TV, microwave, full refrigerator in your room
Cons: only coffee/tea/hot chocolate for the breakfast drinks....could use some juice.
Location: lots of shopping. close to freeway & airport
a very pleasing, comfortable room. quiet hotel. clean.
Comment from Hotel Management
05-Dec-2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with how quiet and clean our hotel is. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
1 out of 5
Recommended
for Everyone
by A verified traveller

okey & so,so Hotel

Posted 20-Nov-2014
its an okey Hotel with no Shuttle service to the airport , one literally had to struggle to get a taxi over especially in this winter time !
Comment from Hotel Management
24-Nov-2014 by Manager, Hotel Management
Thank you for providing us with details about your stay. I am sorry to read that our lack of a shuttle service was such an inconvenience for you. We are very sorry for your experience. As this hotel’s manager, I will be working with my staff to ensure that we are better assisting guests at getting transportation from the hotel. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom grand rapids Michigan

I enjoyed it.

Posted 15-Nov-2014
it was comfortable It just need a workout facility
Comment from Hotel Management
24-Nov-2014 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm so pleased to hear that you were comfortable in your room. Still, I am sorry that our hotel does not provide a work out room. Your feedback on this issue will be useful to us as we continually work to improve our hotel. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay America. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Nov-2014
very nice, definitely recommend, great price, nice beds
Comment from Hotel Management
24-Nov-2014 by Manager, Hotel Management
I appreciate you taking the time to write such a wonderful review. I am glad to read that you enjoyed your bed and that you found us to be a good value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean hotel close to shopping

Posted 12-Nov-2014
Pros: Clean and quiet. Staff was very friendly and helpful.
Cons: Notify guests at check in the kitchen items need to be requested.
Location: Several malls
Staff very helpful. Asked if we could check in to one of our rooms early because one of our party worked overnight. She checked with housekeeping -allowed us to check in.
Comment from Hotel Management
24-Nov-2014 by Manager, Hotel Management
Thank you for your wonderful review of our property. I am so pleased to know that we provided you with helpful service and that it was a quiet stay for you. Still, please accept our apologies that we did not tell you about our amenities when you got here. I will follow up with the staff to ensure that we are more informative upon check-in. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom bay city mi

Not what expected

Posted 02-Nov-2014
I've stayed at other extended stay hotels and found this one to be below par It has been awhile but hope it wasn't a chain wide change All amenities were on request only Typically rooms have a coffee maker and drinking cups at minimum. These were on request. Water was warm so probably wouldn't want to drink it in a cup anyways. Staff was ok. Always on their cell when we were in lobby and while nice they didn't seem to want us asking questions. Room itself was alright. Recently painted but sinks and tub were a bit warm out and old looking. Cracks and stains.
Comment from Hotel Management
06-Nov-2014 by Manager, Hotel Management
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that our new policy of requesting certain kitchen amenities did not meet your expectations, and that you received inattentive service from our staff. To make sure this doesn't happen again, I am working with my entire team to make our new policy as convenient as possible for guests, and we are also reviewing our customer service standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario, Canada

Paid discounted rate, good value for money

Posted 29-Oct-2014
Pros: Location and kitchen area
Cons: Smokey smell in hallway and selection for breakfast
Location: Number of stores and restaurants near buy
There were a few negatives. The hallway on the second floor smelled of smoke. Not a big enough selection for breakfast and no fitness room. Positives, room was clean, the kitchen area was a plus and the hotel was in a good location
Comment from Hotel Management
05-Nov-2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I appreciate your comments about our cleanliness and your fully-equipped kitchen; however, I sincerely apologize that the hallways had a smoke odor. To prevent this from happening again, my team is going to review the smoking policy with all of our guests. As well, I do apologize that our lack of a fitness room and our grab-and-go breakfast selection did not meet your expectations. Your feedback on these issues will be useful to us as we continually work to improve our amenities. I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 out of 5
by A verified traveller

Just say no

Posted 10-Oct-2014
The hotel Is in bad shape. It smells like stale smoke. It needs a lot of remodeling and updating. It's very old. The clientele is questionable. The staff were very great.
Comment from Hotel Management
14-Oct-2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room had a smoke odor and that you found it to be outdated. To make sure this doesn't happen again, I am going through all the rooms to inspect for smoke smells. As well, please know that we will be upgrading several rooms in 2015. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Cleveland,Oh.

Practical,but Great!

Posted 08-Oct-2014
Pros: Room size, location
Cons: The room smelled a little like cigarette smoke
Location: Lots of shopping and dining. Very close to Grand Rapids Airport.
Our stay at the Grand Rapids Extended Stay hotel was great! The room and facilities were clean,spacious, and everything we needed!
Comment from Hotel Management
23-Oct-2014 by Manager, Hotel Management
Stan - Thank you for posting such a wonderful review. I am so pleased to know that we provided you with a clean and spacious room. Thank you again for your kind words. We appreciate you letting us know that your room smelled of smoke when you checked in. We are sorry for this issue, but are happy to read you had a comfortable stay. The staff and I would love to provide you with another comfortable stay in the future.