Indoor pool, pool loungers

Reviews of Country Inn & Suites by Radisson, Grand Rapids, MN

2.5 out of 5
Country Inn & Suites by Radisson, Grand Rapids, MN
2601 S Highway 169, Grand Rapids, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 362 out of 932 reviews" "
Rating 8 - Good. 315 out of 932 reviews" "
Rating 6 - Okay. 147 out of 932 reviews" "
Rating 4 - Poor. 74 out of 932 reviews" "
Rating 2 - Terrible. 34 out of 932 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello Jason,We are thrilled to hear that you had such a fantastic experience at our hotel! We pride ourselves on providing exceptional service and creating unforgettable stays for our guests. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the near future! Safe travels!

4/10 Poor

Kristina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very uncomfortable beds, I needed to see a chiropractor after my visit. Unfinished construction and repairs throughout the building. Hot tub was out of order, which was one of the main reasons i had chosen this hotel in the first place. Staff was friendly, but unfortunately have to deal with crabby customers due to their terrible experiences. Will NOT stay here again.
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Kristina, We apologize for the discomfort you experienced during your stay. Our beds are regularly maintained to ensure guest comfort, but we understand that personal preferences may vary. We apologize for any inconvenience caused by the ongoing construction, and we appreciate your understanding as we enhance our property. We regret that the hot tub was temporarily out of order and apologize for any disappointment caused. Our staff strives to provide excellent service despite challenging situations. We appreciate your feedback and hope you consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Caylin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We did not realize the property was under construction. One of the locks on our door was broken. The hot tub was broken. The pool was nice. Breakfast the first morning was disappointing as there was very little to choose from so we had cereal. It was better the next day. The staff were friendly but would disappear from the front desk for long periods of time.
Stayed 2 nights in Dec 2023
Response from Manager on 6 Dec 2023
Hello Caylin, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing construction and the maintenance issues you encountered. We appreciate your compliments about the pool and breakfast improvement. We will address the concerns regarding the broken lock and the missing staff at the front desk to ensure better guest experiences in the future.

10/10 Excellent

Tia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel to return to :)
The breakfast selection was incredible & had choices for everyone! I'll be booking again just for the breakfast! The service checking in was kind, welcoming and feiendly; despite the system used and lack in training, we had a pleasant experience. I absolutely loved the decor for halloween & the treats available :D Unfortunately, the hot tub was out of order, which was the original reason we booked this specific hotel.
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Tia,Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast selection and experienced friendly service during check-in. We apologize for the inconvenience regarding the hot tub and appreciate your understanding. We hope to have the opportunity to welcome you back soon

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Sara,Thank you for your exceptional rating! We are delighted that you had such an amazing experience with us. We look forward to welcoming you back soon!

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled like an old hotel, musty. New paint & newish carpet. Bathrooms need to be gutted & renewed with showers. The shower head reminded me of my parents house in the 1980's. Towels were all old & worn. Windows are not very secure. Free breakfast was good. Lobby is worn out, old & cramped.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Mark,We apologize for any inconvenience caused. We appreciate your feedback and will address the issues you encountered to improve our facilities. Thank you for mentioning the positive experience with our free breakfast.

10/10 Excellent

Melinda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy the excellent customer service. Very friendly and accommodating.
Stayed 3 nights in Sep 2023
Response from Manager on 19 Oct 2023
Hello Melinda,Thank you so much for your kind words! We strive to provide exceptional customer service to make your stay memorable. We hope to welcome you back soon!

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The outside of the property looks like it hasn't had any maintenance for years. Weeds, overgrown shrubs, and a dirty and broken entry door. Not a great first impression. Pretty standard room, a bit older with well-worn walls with gouges and scrapes. Cheaper rates it shows.
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hello Chris, We apologize for the inconvenience caused. We appreciate your feedback and will definitely use it to improve our exterior maintenance. We'll also address any issues with the room you stayed in. We hope you'll give us another chance to provide you with a better experience

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
I had a great stay. The outside wasn’t inviting but the the inside was nice. Polite staff. Best breakfast I’ve had great selection. Definitely will stay here again!
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Heidi,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay, especially our polite staff and delicious breakfast. We look forward to welcoming you back on your next visit!

2/10 Terrible

Jason lind

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay at this hotel
Charged an extra $100 garbage all over ashtrays were over filled
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Jason lind,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Good

daniel

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people Place is not brand new but was just fine and a wonderful value Had our little Chi Dog who loved it and didn’t cost a dime more to have a dog in the room Again good staff !!
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello daniel,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff as well as our room. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Bruce

Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Bruce,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will use them to improve our services.

6/10 Okay

Russell

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Russell,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
This hotel is in need of updating. Service at the front desk wasn't ideal. Had to wait for someone to appear at the desk. Apparently new billing system and employees were having trouble checking people in, etc. Location was good.
Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our location and service. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 5 Oct 2023
Hello Grant,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only Ok
Not the cleanest, looked run down. Room was decent, nothing special. TV kept reverting the input whenever you would turn it off, so next time it was turn on, you had to switch the input to get the Direct TV up and working. Nearby Hotel Chains looked much better. Very hard to turn into coming from the south. Breakfast was very good though, poll area was pretty nice
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Dear Guest,Thank you for your review. We were pleased to read that you enjoyed your overall stay with us, and we are sorry that you had some maintenance and cleanliness issues with your room. We have shared your feedback with our teams, and we have taken action to ensure we fix these issues immediately. We regret the inconvenience caused and are grateful for your patience. We hope you will give us another opportunity to provide you with a better experience and consider staying with us again when you return to the area.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello Tara,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Okay for the cost
Breakfast was awesome 😊. Internet did not work. Rooms were very clean but humid, clothes felt damp from the humidity. Air conditioning didnt remive the dampness unfortunately
Stayed 3 nights in Sep 2023
Response from Manager on 4 Oct 2023
Dear Guest,Know that your voice is of tremendous importance to us and we value your comments about our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Kcarie, Mankato

Travelled with family
The carpet in our room was very worn and dingy looking. Not nice to walk on barefoot. The breakfast was not maintained in any way. At 9 am when we went to the breakfast all of the serving dishes were empty. The juice machine was only giving water. The staff were not recognizable by any sort of dress or nameplate.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Kcarie, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and comments about our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

Ray

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Ray,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Michael,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 27 Sept 2023
Hello Mark,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Dawn,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
We were not real happy. When got to our room, tv didn't work. Phone didn't have a cord to call front desk. The shower head was broken, or unable to move because it was coming out of wall. The air didn't work correctly.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Teresa ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 Okay

Jerry and Naomi, Branson

Travelled with partner
Liked: Staff & service
The carpeting in our room was very dirty and the water was very slow at draining when taking a shower.
Stayed 2 nights in Sep 2023
Response from Manager on 27 Sept 2023
Hello Jerry and Naomi ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

Shirley

Stayed 1 night in Sep 2023
Response from Manager on 17 Oct 2023
Hello Shirley,Thank you for your positive rating! We appreciate your feedback and look forward to welcoming you back soon.

8/10 Good

Patricia, Wayzata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Patricia,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Susanne

Liked: Staff & service, room comfort
Hot tub dirty, scummy, dark
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Susanne ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

6/10 Okay

Ericka

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
would stay again, but could use some small changes
we had a good stay! beds were alright, pillows too, pretty clean room was pretty small, not much room to walk around the end of the beds. baby crawling on the floor ended up with pretty dirty feet, so carpet probably needs cleaning. there was a wet odor when we entered the room as well. just smelled like a hotel with a pool tho, and we didnt notice it when we were in the room. the ac/heater was not able to work very well, it seemed like it couldnt keep the room cool or at times was too cool. but the worst was the entrace and exit road - it goes right onto the main drive, just before a light, which is really hard to get in and out of! it should come out AT the light, instead of just before it. to make a left into the hotel, there is no left turn lane and it ends up being in the way of the left turn lane going the other way. so definitely the entrace needs to move.
Stayed 2 nights in Sep 2023
Response from Manager on 21 Sept 2023
Hello Ericka ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello Mary,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023
Response from Manager on 19 Sept 2023
Hello Dawn,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Jeffrey,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It waa a nice stay and a fabulous breakfast!
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Kristi,It means so much to have earned your business. We appreciate the feedback regarding our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Heather

Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Heather,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Deidre

Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Deidre,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy, but an ok over nighter.
Nice place to stay for a night or two, friendly staff, dog friendly. Need some updates and maintenance both inside and outside the rooms.
Stayed 2 nights in Sep 2023
Response from Manager on 13 Sept 2023
Hi Michael,Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet policy and place to walk pet.
Stayed 2 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Jonathan,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 7 Sept 2023
Hello Jacqueline,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

James, St Cloud

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet room and nice breakfast area.
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello James,It means so much to have earned your business. We appreciate the feedback regarding our area and comments about our breakfast. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Was suspicious of the cleanliness when we arrived to find toilet paper and debris on the bathroom floor. Then shut the bathroom door and there were dirty towels hanging on the hook. The bed was horrible; soft and saggy. The one redeeming factor was the breakfast. Coffee was good and they had a nice variety of food.
Stayed 1 night in Sep 2023
Response from Manager on 8 Sept 2023
Hello David, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean basic stay
The room was very clean, staff was friendly, breakfast much better than I expected. The smell of chlorine humidity from the pool was evident in most public place, but not in the actual room. I would certainly stay here again.
Stayed 2 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hi David,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hello Dale,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this location because the staff is beyond friendly and kind
Stayed 3 nights in Aug 2023
Response from Manager on 4 Sept 2023
Hello Brittany,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and location. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Nancy

Travelled with family, Business traveller
Liked: Staff & service, amenities
You can tell the carpets in the hallway and rooms were old. Our room smelt damp and it looks like owners don’t care about the place. The staff were amazing!!
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Nancy, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Poor

Craig

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We tried to check in 30 minutes early, front desk staff was rude about in checking early. I understand if you can’t check in, but be courteous shout it. Everytime we went in and out of the building you get smacked in the face with cigarette smoke. Staff and guests are near the front doors smoking. At the time of our stay, front desk staff were especially unfriendly. The carpeting in the rooms were disgusting. I did not dare take my shoes off. There were Spots and stains everywhere, it looks and feels dirty. When i did take my shoes off, it felt damp. The bed felt damp. The room smells musty. The pillows and the bed are uncomfortable, but i didn’t expect them to be. This is on our list of top crappy hotels.
Stayed 2 nights in Aug 2023
Response from Manager on 30 Aug 2023
Hello Craig, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Veronica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Veronica, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Starr

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Starr,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Richard,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Bryn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Bryn,Thank you for sharing this rating, and we welcome you to visit us again anytime.