Ratings based on 704 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Bachelorette getaway

Posted 26-May-2015
Easy checking in and out. Really liked the touch screen maps (would've gotten terribly turned around) The room was comfortable and clean. Asked for a fridge and it was delivered promptly. Wonderful dining at Ruth's Chris and Cygnus 27. Looking forward to a repeat stay. This hotel is close to everything!
5 out of 5
Recommended
for Everyone
by A verified traveller

Elegant hotel located in downtown Grand Rapids

Posted 22-May-2015
Pros: This is a "big city" hotel from the carpets to the furniture to the paneling.
Cons: Room service menu somewhat limited.
Location: In the middle of downtown, close to the river. Ruth's Chris Steakhouse is embedded in the hotel structure.
Stayed in a handicap room (I'm note) which was very comfortable. Room service menu somewhat limited. Closet panel door was off its slider but manageable.
3 out of 5
Recommended
for Everyone
by A verified traveller

Alot of noise, bed hard

Posted 03-May-2015
Came for a graduation, loud noise in hall, kids running in hall, did not sleep well, mattress to firm. Most beautiful hotel in Michigan.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Rochester NY

great location near brew pubs

Posted 27-Apr-2015
Pros: staff and charm
Cons: better weather!
Location: walking distance to food and bars
excellent stay what else do you need to know? If you make me write more, I will not answer your surveys
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MI

Very nice hotel right in the heart of downtown GR.

Posted 25-Apr-2015
Speedy check in/out, friendly staff, and great location right downtown which allowed us to walk everywhere.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tampa, fl

Close to downtown

Posted 20-Apr-2015
Cons: Room was a little small.
Staff is excellent. Location great, Easy walking distance to all locations downtown.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom R

Posted 20-Apr-2015
We booked this hotel having a ceremony at The Gerald Ford Museum. Close enough to walk.
5 out of 5
Recommended
for Everyone
by A verified traveller

upscale downtown hotel

Posted 30-Mar-2015
Pros: We loved the charm of the lobby area and the modern finishings of the guest room. It is also in a great location. The sky bridge is great.
Location: The hotel is located downtown near Devos Place and Vanandel Arena
We came in town Friday evening. It was busy when we arrived, but all of the staff that we encountered were very professional and friendly. Our room was in the tower section. It was a corner room so we magnificent views of the city and the river. The room was beautiful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indianapolis

In the heart of Grand Rapids

Posted 29-Mar-2015
Pros: Nice, clean, just awesome.
Stayed at the Amway Grand Plaza to see a concert. The hotel was connected to the arena by a indoor walk way. Awesome!!! Restaurants were within walking distance. The bell hops and valets were very helpful and courteous.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boyne City

Great Hotel with access to Van Andel Arena.

Posted 18-Mar-2015
Pros: The conveince
Cons: The sports bar should stay open for guest after a event to grab a bite to eat!
We were there for a concert, very nice, quite and clean. Only after the concert everything is closed to get a late night bite to eat. Tried room service with limited menu and the wait time was an hour! This was the only disappointment. You would think they would be more prepared when there are events going on. This is not the first time tis has happened.