Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel!

Posted 09-Feb-2015
Pros: Upscale, beautiful!
Nicely updated clear rooms! Rooms must have just been remodeled, very contemporary Hotel is upscale.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Oxford MI

Posted 06-Feb-2015
Very nice hotel in a great city. The people are nice the streets are clean. After arriving at the hotel we checked into our room took showers and left the room a bit of a mess . Came back and the hotel staff had cleaned up our mess took our dirty towels , turned down the sheets in our bed and left chocolates for us :) The room was clean and the sheets smelled fresh. My only complaint was it seemed like the air was coming on in our room all night and I was freezing. Would have liked a warmer blanket . All in all it's a beautiful interesting hotel .
4 out of 5
Recommended
for Everyone
by A verified traveller

Better than expected!

Posted 04-Feb-2015
Friendly staff... Very nice hotel.. Clean rooms.. Starbucks in the lobby!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great downtown hotel

Posted 30-Jan-2015
Always an excellent experience. Fitness center is world class for a hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Center of City and easy access to nightlife

Posted 28-Jan-2015
Location: several restaurants and entertainment within walking distance.
Arrived early and found the hotel to be slightly well booked. The hotel upgraded my room for free and also gave me a river front room with no charge. The hotel is very large and well insulated as not to hear any hallway traffic or neighbors.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MI

Newly remodeled room

Posted 27-Jan-2015
Cons: Only negative is the parking fee.
Very enjoyable stay. Would stay again when returning to Grand Rapids.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2015
New renovations to the tower rooms are wonderful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom whitehall mi

Nice close to a lot

Posted 20-Jan-2015
Hotel is great if you are staying in the tower we were put on other side at first those rooms are terrible I would not pay that price for those rooms but they did move us ( which we originally asked for the tower ) to the tower beautiful comfortable and clean rooms staff very friendly hotel offered restraunts bars boutiques pool hot tub sauna exercise room our stay was fantastic :)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Port Huron, MI

Short but sweet!

Posted 20-Jan-2015
While our visit to the hotel was a short one, we thoroughly enjoyed our visit to the Amway Grand! Most impressive was the way we were treated at "check-in/check-out" & by the valet attendants...we felt like royalty!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Best in GR

Posted 19-Jan-2015
Beautiful hotel that blends historic charm with modern amenities. Our room was large and well-appointed, and the facilities in general were what you would expect from a 5-star in a large city. Great downtown location. The one knock - it was very noisy. It may have just been the youth hockey tournament in the area at the time of our stay, but the hallway seemed to be a congregating area until about 1 am.