Ratings based on 503 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller from Washington, DC

As nice as everyone says it is

Posted 15-Sep-2014
Pros: The location and staff were excellent.
Cons: Concierge thought that the rooftop bar was open, but it wasn't. Sounds like they should communicate more closely.
Location: The van Andel museum and Grand Rapids Art Museum were delightful.
Walking distance from everything---we didn't need our car once. At one point, the vending machine delivered the wrong soda pop, and the front desk sent room service to our room to replace it with two cans of the correct flavor.
5 out of 5
Recommended
for Everyone
by A verified traveller

very nice high service friendly hotel in central

Posted 04-Sep-2014
Pros: service numerous places to eat
Cons: price
Location: central to restaurants and activities of Grand rapids
great, variety of facilities at hotel and within walking to most local activities
5 out of 5
Recommended
for Everyone
by A verified traveller

Conference/Award Ceremony

Posted 26-Aug-2014
Pros: The overall atmosphere was pleasant from the front desk to the bell hop and it was very clean.
Location: Very near to restaurants and downtown museums.
The staff was above the grade. The attention given to the guest was very professional and courteous. They treated you like they actually wanted you to enjoy your stay and like they were glad to be there.
5 out of 5
Recommended
for Couples
by A verified traveller from Ypsilanti, MI

Pretty Hotel for our Wedding Anniversary

Posted 26-Aug-2014
Pros: The hotel staff is very nice and friendly. Everyone that we talked to remembered us and where very nice.
Cons: I did which in the older part of the hotel that we had a mini fridge in the rooms. I also wish there was a better way to get to the pool from our side
Location: There are plenty of bars that you can go to. We got to see a movie in the park, two museums and the polish fest. We also went on a carriage ride.
My husband and I went here for our 5th wedding anniversary/ the honey moon we never had. We had a wonderful experience. People where so nice and there is so much to do and we love to walk and we walked every where. From the minute we got to the hotel the staff were very nice and helpful. We arrived 2 hours before check in and our room was ready and we got to the room. The bell hop was very nice, every time he seen us he always said hello and ask us if we needed anything. We stayed on the older part of the hotel, which we loved. The room was small but that did not bother us. Walls are a bit then to warn anyone that wants to have a good night people can hear you next door and in the hall way. Over all we loved it and will be back.
2 out of 5
by A verified traveller

Nice lobby bad room.

Posted 08-Aug-2014
Stains in carpet and furniture. Dirt in corners of bathtub and bathroom. Air conditioner sounded like a jet airplane. Kept me up all night. I felt taken advantage of... Sell me a room in a beautiful lobby then give me a dirty dump to sleep in.
4 out of 5
Recommended
for Everyone
by A verified traveller from Clinton Twp, Mi.

Up scale newly decorated,

Posted 06-Aug-2014
Nice dacor, with no thought of shelves, hooks or places to put your "stuff". Beautiful but lacking on "creature comfort". Bed was very comfortable, well done style, but not enough plugs for electronics! Found one way under a heavy curtain.
4 out of 5
Recommended
for Everyone
by A verified traveller from p

Posted 05-Aug-2014
Beautiful hotel, wonderful restaurants within, great staff! Bathrooms are a bit small and rooms not the most soundproof, but mist guests were quiet. Pool and workout room were very very nice.
3 out of 5
Recommended
for Everyone
by A verified traveller

Noisy

Posted 04-Aug-2014
Drunk people partying til all hours of the night! Other than that a very nice hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from fort wayne in

Posted 04-Aug-2014
Beautiful hotel! It's hard to believe that this caliber of hotel was in a smaller city like Grand Rapids. We are impressed.
5 out of 5
Recommended
for Everyone
by A verified traveller from IL

Very fancy in a nice city

Posted 28-Jul-2014
The Amway Grand is a very fancy very nice hotel with everything you need. Walking distance from restaurants and there's a museum nearby.