Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Dec-2014
business meeting in hotel (Gerald R Ford Boardroom)…very nice facility!
2 out of 5
Recommended
for Everyone
by A verified travellerfrom Detroit

Disappointing stay

Posted 16-Dec-2014
Pros: Location and elegance
Cons: General maintenance must be kept up to date.
Our room was very small. The tv remote did not work and took two visits from the staff to fix. The ice machine on our floor did not work, the magnifying glass in bathroom did not stay in place and there was an unsightly stain on the window curtain. It was also very noisy during the night. We have stayed here several times before and did not expect so many problems. Overall it was a disappointing stay.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Traverse City

Beautiful Hotel, Nice Location

Posted 01-Dec-2014
I booked this hotel for a weekend getaway for my husbands Birthday. My first reaction was that staff was very nice and that the hotel was beautiful! Upon entering our room, I was very pleased. After a half hour or so, my husband noticed the bath tub drain was broken and that it was also clogged. I was fine with it, but my husband was a little turned off so I called the front desk to see if they could fix it. They immediately moved us to a better room that was at the corner of the building. It had cheetos in the carpet and shaving cream with hair in the sink, but at that point I was ready to enjoy our short stay. Over all we were able to walk to our restaurant and enjoy the beautiful city and all it has to offer. The blond bartender with glasses in the lobby bar was amazing, and offered up a great night cap experience, especially since there two very intoxicated guys that she handled very professionally. With the exception of some cleanliness issues I would say this hotel is beautiful and has everything you need for a stay downtown. I love the walkways to the parking garage and the JW Marriott where we had an excellent brunch on Sunday.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2014
Pros: Ambiance was very nice.
Cons: Bed could be softer.
Facility was nice. Service was excellent. Good selection of restaurants in hotel, saved me from the cold and snow
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Beverly Hills, MI

Nice hotel and helpful staff

Posted 15-Nov-2014
Halls were noisy especially at night, children running around due to a hockey teams staying at the hotel for a tournament.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Nov-2014
Cons: Hooks in the bathroom for wet bathing suits or towels to be used again
Location: Love being right in the heart of Grand Rapids!
Fantastic night stay! Enjoyed everything about the room & the staff are great too!
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel!

Posted 04-Nov-2014
We were only there for one night for a wedding in town. However, the hotel is stunning and the staff was very friendly, helpful and professional.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tampa, fl

Close to everything.

Posted 27-Oct-2014
Staff is always friendly and the accomodations are great.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Medford Lakes, NJ

A classy hotel

Posted 23-Oct-2014
Pros: Location, facilities and staff
The Amway Grand Plaza has the best of both worlds: contemporary rooms in the tower and classical rooms in The Pantlind. Both offer outstanding rooms and amenities. The location is perfect for all downtown activities, restaurants, shoppes and pubs.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent, Excellent, Excellent.

Posted 18-Oct-2014
This is definitely on my list of favorites. The hotel staff is very personable. Every encounter with the staff is courteous, professional, and pleasing. The staff calls the guest by name at the desk and on the phone. The housekeeping staff made sure every request was met and the turn down service was exceptional. I stayed here for an entire week and regret not having enough time to explore the hotel and the ammenities. Next time I travel to Grand Rapids, I am staying here so I can devote more time to exploring the hotel and the history behind Amway.