Ratings based on 572 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2014
Pros: Ambiance was very nice.
Cons: Bed could be softer.
Facility was nice. Service was excellent. Good selection of restaurants in hotel, saved me from the cold and snow
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Beverly Hills, MI

Nice hotel and helpful staff

Posted 15-Nov-2014
Halls were noisy especially at night, children running around due to a hockey teams staying at the hotel for a tournament.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Nov-2014
Cons: Hooks in the bathroom for wet bathing suits or towels to be used again
Location: Love being right in the heart of Grand Rapids!
Fantastic night stay! Enjoyed everything about the room & the staff are great too!
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel!

Posted 04-Nov-2014
We were only there for one night for a wedding in town. However, the hotel is stunning and the staff was very friendly, helpful and professional.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tampa, fl

Close to everything.

Posted 27-Oct-2014
Staff is always friendly and the accomodations are great.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Medford Lakes, NJ

A classy hotel

Posted 23-Oct-2014
Pros: Location, facilities and staff
The Amway Grand Plaza has the best of both worlds: contemporary rooms in the tower and classical rooms in The Pantlind. Both offer outstanding rooms and amenities. The location is perfect for all downtown activities, restaurants, shoppes and pubs.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent, Excellent, Excellent.

Posted 18-Oct-2014
This is definitely on my list of favorites. The hotel staff is very personable. Every encounter with the staff is courteous, professional, and pleasing. The staff calls the guest by name at the desk and on the phone. The housekeeping staff made sure every request was met and the turn down service was exceptional. I stayed here for an entire week and regret not having enough time to explore the hotel and the ammenities. Next time I travel to Grand Rapids, I am staying here so I can devote more time to exploring the hotel and the history behind Amway.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wedding

Posted 14-Oct-2014
Pros: Friendly staff. Close to everything. Great hotel
Location: Went to Griffins game. Fun.
Great experience. Greeting by Bellmen and valet quickly and very friendly. Rooms newly remodeled and very nice. Only complaints is rooms could have been cleaned earlier in day but Art Fair was going on so I know very busy. Never had heard of Art Fair but a wonderful addition to the weekend. Will be back!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Milwaukee, WI

Very nice hotel

Posted 13-Oct-2014
Pros: Location to downtown, friendly staff, comfy beds
Check in was very easy. Hotel is a mix of old and new and the integration of the "old" building into the new one is nice. We stayed in the old part and unfortunately our view was of the a/c unit on the roof. Bed was very nice, soft and comfy. The bathroom was clean, however the shower didn't drain well and you have to stand in a pool of water while showering since it doesn't drain. Room was quite and clean.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kalamazoo, MI

Posted 06-Oct-2014
Pros: Rooms in new section are beautiful
Location: The Amway has easy access to everything! Great location!
Great ArtPrize 2014 experience! Reserve early or rooms will be too expensive!