Ratings based on 539 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent, Excellent, Excellent.

Posted 18-Oct-2014
This is definitely on my list of favorites. The hotel staff is very personable. Every encounter with the staff is courteous, professional, and pleasing. The staff calls the guest by name at the desk and on the phone. The housekeeping staff made sure every request was met and the turn down service was exceptional. I stayed here for an entire week and regret not having enough time to explore the hotel and the ammenities. Next time I travel to Grand Rapids, I am staying here so I can devote more time to exploring the hotel and the history behind Amway.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wedding

Posted 14-Oct-2014
Pros: Friendly staff. Close to everything. Great hotel
Location: Went to Griffins game. Fun.
Great experience. Greeting by Bellmen and valet quickly and very friendly. Rooms newly remodeled and very nice. Only complaints is rooms could have been cleaned earlier in day but Art Fair was going on so I know very busy. Never had heard of Art Fair but a wonderful addition to the weekend. Will be back!
4 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee, WI

Very nice hotel

Posted 13-Oct-2014
Pros: Location to downtown, friendly staff, comfy beds
Check in was very easy. Hotel is a mix of old and new and the integration of the "old" building into the new one is nice. We stayed in the old part and unfortunately our view was of the a/c unit on the roof. Bed was very nice, soft and comfy. The bathroom was clean, however the shower didn't drain well and you have to stand in a pool of water while showering since it doesn't drain. Room was quite and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kalamazoo, MI

Posted 06-Oct-2014
Pros: Rooms in new section are beautiful
Location: The Amway has easy access to everything! Great location!
Great ArtPrize 2014 experience! Reserve early or rooms will be too expensive!
5 out of 5
Recommended
for Everyone
by A verified traveller

Location, location, location!

Posted 06-Oct-2014
Cons: Recently renovated but the style is not me......hallway carpet left me feeling depressed. Rooms are gorgeous, it is just the black hallways!
Extremely perfect for downtown Grand Rapids events!
2 out of 5
by A verified traveller from London

Decent hotel when there is not much other choice

Posted 04-Oct-2014
Pros: Big, ornate decoration, lively.
Cons: Better room service menu. Put plain yogurt WITHOUT sugar on the menu. Housekeeping need quality control. Better dining than just an costly steak bar.
Location: Good. Central.
Staff were not particularly warm in any way. Everyone was very businesslike but got the job done. The housekeeping was terrible. Not bothering to pick up towels or cushions after cleaning, twice forgetting to put new paper cups next to the coffee machine and never cleaning the shower. Hair in the cubicle every morning. We stayed 2 weeks and it was like this for 80% of the time. Room service at extortionate prices and no fridge nor minibar in the room. Come on guys, you're a hotel!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ann Arbor

Great place from which to view Art Prize.

Posted 29-Sep-2014
Pros: Everything
Location: Grand Rapids is a great walking city. Wonderful place to launch an Art Prize visit.
We were in a new room on the 22nd floor of the Tower. Great view of the river and all new everything in the room and down the hallways. Gorgeous!
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Another great stay

Posted 25-Sep-2014
Pros: Staff, amenities and location.
Location: Right downtaow Grand Rapids - you're in the center of everything - that's not just a cliche...
I've stayed at the Amweay Grand a number of times and have always enjoyed. Fron the staff to the restauarnats and lounges everything is top notch....
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 25-Sep-2014
Served its purpose. Was fine, enjoyable. Not much more to say about it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel...

Posted 23-Sep-2014
Location: loads of things to do in Grand Rapids, Michigan.
...great staff, great location... a bit pricey, but worth it.