I had a great time at Riu Palace St Martin, however I need to be honest. Hotel is old and need updates in all carpet of rooms and halls. They are very but very old and stained. I was assigned a room with stained and old carpet, but after my complaint I was upgraded to a nice suite in front of the marina immediately. towels and lunen changed every day and in great conditions very white and like new. I want to thank the staff at the hotel that made a great vacation for my family. Entertainment needs a lot but a lot to be a real Riu experience. No service around the pool. Need to walk for drinks every time all the way to the bar. Buffet is great with many choices. Beach is not too good in comparison to other beautiful beaches close but is ok, secluded and calm. Landscaping would be beautiful if more rain or sprinkle system installed. I had a great vacation and I would recommend it as a 3 to 4 stars hotel, no more than that. Again staff is wonderful, and assist inmediately with any need. Only Riu management need to work on making a real Riu experience with the updates and work needed on property.
The hotel sits on the ridge above Anse Marcel with breathtaking views. Anse Marcel is a very safe area on the island within easy driving distance from Grand Case, Orient Bay and Pinel Island. This is a small hotel with very friendly and helpful stuff. Every one of our minor concerns were promptly addressed (e.g., broken coffee maker). They drive you to close destinations (such as nearby restaurants and the beach) if you wish. The hotel room we had was very spacious and comfortable with the most beautiful view of the valley below. You can eat at the hotel, if you wish; they serve a continental breakfast (we eat elsewhere).
Serene... The lady and gentlemen at the reception were very friendly and professional from check-in to check out... Would definitely return.... Got there late for breakfast but a bit costy compared to what I ate
We booked this hotel for our 21st anniversary and for the most part was very pleased. We checked in and when I walked into the room we noticed that there was 2 double beds instead of the king bed that was confirmed in our booking. I called the front desk and tried to figure out a solution but the offered me no options and said that none of the details in the booking were guaranteed. I even offered to pay more for an upgrade and the said they could do nothing. They said a room would be available 2 days after our check in but then we would have to move back to which I asked why they would guarantee that customer a king bed but they had no answer. The other issue that we had were several of the pillow cases had some pretty nasty stains on them and when we removed them the staff never put new ones on to replace them.
The cleaning staff were pleasant and did a a good job cleaning the room each day. The security staff made us feel safe and were nice as well.
The Sunset Cafe was some of the best food that we had on the island and we really enjoyed the staff. I would highly recommend their food.
The beach was nice and though the seaweed was bad at times it was cleaned up every day and the beach staff was very nice.
This Caribbean Sea resort on the island's French side is 300m (328 yds) north of Grand Case village's restaurant row, known …More
"Nice hotel close to the beach and to restaurants"
Very pleasant stay. Minutes away from the Grand Case airport yet very quiet. The beach is 2 minutes away, literally. A choice of restaurants down the street, I loved it.
Hotel is clean and my room was nice, small and basic but comfortable. There is no TV on the room, but thatdid not bother me. I'd definitely go back there.
Considered the restaurant capital of the Caribbean, Grand-Case features more than two dozen eateries on its mile-long main street. The town’s low-slung Creole architecture evokes the feel of France’s other New World possessions, such as New Orleans. Open to the public, the Grand Case Beach Club offers two beaches.
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