Ratings based on 1,449 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Toronto, ON

Recommend avoiding this hotel

Posted 16-Apr-2015
Pros: Free parking
Cons: The rooms can be renovated and cleaner.
Location: Not much to do in the immediate vicinity unless you drive.
The gentleman who checked us in was a bit cranky - no smile, small talk or welcoming attitude. The room smelled musky and did not feel clean. Property overall is very dated/worn out and everything from the carpets to the bedding is already past its useful life. The TV remote did not work. The bathroom was pretty cramped/small. The internet worked only intermittently. The breakfast in the morning was just a few pastries, toast and cereal. The coffee was terrible. The same gentleman also refused to provide a statement of account or bill at check-out.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chandler, AZ

Antelope Canyon trip

Posted 07-Apr-2015
Pros: I like the location and the rooms are clean and the beds are comfortable. Flat screen TV.
Cons: The free breakfast could include apple and bananas
Location: You have several breweries close by, Lumberyard is our favorite with good food and the best bloody mary's. We went to Antelope canyon on a tour.
We have stayed at this hotel before. We like the location and the rooms are clean and comfortable. I don't stay for the free breakfast, its not much to mention. But its free and you can't expect much. I highly recommend going on the Antelope Canyon Tour, it is amazing.
2 out of 5
by A verified traveller

Posted 02-Apr-2015
Staff was very curt, breakfast disappointing, in fact we did not eat there. All facets of hotel in need of repair. Price was low so I guess you pay for what you get.
Comment from Hotel Management
04-Apr-2015 by Manager, Hotel Management
Dear Guest, I am sorry that our breakfast selection was not up to your expectations. We welcome our guests’ feedback as it aide us in determining aspects that needs our attention and to improve so we can better serve our guests. Thank you for staying with us, We hope to serve you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel close to NAU

Posted 02-Apr-2015
Pros: Convenience
Cons: I would like the maid service to completely clean and make the beds not just leave clean towels.
Location: Nau and downtown Flagstaff and the Grand Canyon
Our experience was great the first time and good the second time we stayed there
Comment from Hotel Management
04-Apr-2015 by Manager, Hotel Management
Dear Guest, I am pleased that you find your experience with us a great one. We hope to serve you again soon, I assure you that you will continue to receive consistent quality service. We look forward that you will stay with us again in the near future.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom abbotsford bc

convenient

Posted 30-Mar-2015
Pros: convenience
Cons: ice machine
Location: grand canyon, winslow Arizona. Lots of restaurants and NAS university nearby
Check in was smooth, rooms were fairly Spartan, but had the basics. Older motel with typical motel amenities. No ice machine was a bit of a pain. Beds comfy. Very conveniently located, close to downtown, restaurants, freeway accesses. price was acceptable. I will stay there again.
Comment from Hotel Management
04-Apr-2015 by Manager, Hotel Management
Hello Steve, Your positive feedback about your visit in our hotel is truly appreciated. It is great to hear that we have succeeded in making your stay comfortable. I will accelerate your comment about the lacking ice machine to our management, I believe that your concern will be looked into very carefully and will be addressed. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Santa Fe, NM

Good basic accomodations

Posted 24-Mar-2015
Pros: Quiet and comfortable
Cons: Real coffee??
I've stayed here twice, both quick overnight stop on my way through Flagstaff to California. Good competent front desk service. Good comfortable room, good bed, good wi-fi signal. You can see the trains but rooms are quiet. Simple breakfast bar with decent bagels & toast but TERRIBLE coffee (Instant Nescafe from a machine). Going to try out some less expensive options, but if those don't work out I will be back.
Comment from Hotel Management
04-Apr-2015 by Manager, Hotel Management
Hello Lin, It is great to hear that your stay was good and comfortable. Your kind words about the efficiency of our front desk staff is truly heartwarming. We hope that your next visit to Flagstaff will bring you back in our hotel again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom o

Highly recommended!

Posted 23-Mar-2015
A quiet place to stay and relax during vacations experience
Comment from Hotel Management
04-Apr-2015 by Manager, Hotel Management
Dear Guest, Thank you for your recommendation. We are so happy to hear that you had a relaxing hotel experience during your stay. Allow us to accommodate your next lodging needs on your next trip.
1 out of 5
by A verified travellerfrom Los Angeles

rude staff, found a child's shoe under the bed

Posted 23-Mar-2015
Cons: The staff and the cleaning
I was going to give them like 2 or 3 stars in the beginning. The staff was not hospitality but the room was fine with the price. However, when we're leaving and checking to make sure we didn't leave anything in the hotel, we found a child's shoe under our bed. It's SUPER WEIRD and they definitely didn't clean the room carefully.
Comment from Hotel Management
04-Apr-2015 by Manager, Hotel Management
Dear Guest, I am very sorry that you were displeased with the accommodation you received from us. I apologize for the quality of clean in the room you occupied. I will share your feedback with our housekeeping team to call their attention to make certain that they maintain the standard clean that we are oriented to practiced.
3 out of 5
by A verified travellerfrom NC

Snowy night in Flagstaff

Posted 10-Mar-2015
Pros: Very friendly front desk staff.
Cons: Better coffee in the continental breakfast.
Location: Excellent location for dining with many and varied restaurants nearby, as well as pubs. Smash Burger is highly recommended.
Fast and easy check in. The room décor was dated, and the bathroom lighting did not work, but the room was clean and the bed was comfortable. The hotel is what you'd expect in its price range -- decent value and a good place to spend one night on the way to somewhere else. The hotel is in a great location for persons visiting the university of the historic district, or traveling north to skiing and the Grand Canyon.
Comment from Hotel Management
13-Mar-2015 by Guest Relations Manager, Hotel Management
Hello Rod, We appreciate your assessment on our decor. Feedback from our guests are used as reference so we could implement the necessary improvement so we can provide consistent quality service. I am glad though that you had an overall fine experience.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Clean budget motel for short stay

Posted 28-Feb-2015
Pros: Value price with sink outside of bath. Also has a coffee maker in room.
Cons: Offer more than decaf coffee in rooms.
Location: Great little pub scene area downtown which is a 20 min walk or a $6 cab ride.
Clean and comfortable motel style property. Short $6 cab ride to downtown area with good pubs and restauraunts. Room had a good shower, decent flat screen tv, fridge, microwave and sink area outside of the bath which we like.