Seasonal outdoor pool

Reviews of Baymont Inn & Suites by Wyndham Glen Rose

2.5 out of 5
Baymont Inn & Suites by Wyndham Glen Rose
1615 NE Big Bend Trail, Glen Rose, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 120 reviews" "
Rating 8 - Good. 27 out of 120 reviews" "
Rating 6 - Okay. 13 out of 120 reviews" "
Rating 4 - Poor. 4 out of 120 reviews" "
Rating 2 - Terrible. 5 out of 120 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sara, Forney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that welcomed us, I didn't get her name, was just great. She was friendly and joking with us, which just helped keep good moods going. It was nice to have a dispenser of ice water in the lobby as well. The room was clean but had a faint stale odor mixed with a hint of weed. Nothing overbearing, you could just tell someone had done something they shouldn't have. We turned the AC on and that cleared in about 10 seconds. We were staying a couple of nights and I absolutely love that no one comes in your room. Need clean towels? Trash full? Just place them outside your door and when you get back you have a bag of clean towels and empty bags if needed. We didn't have breakfast there, we prefer to check out local small cafes when we travel, but we did take a peek. Breakfast is the usual waffles, scrambled eggs, sausage, pastries, cereal, fruit, yogurt, and juice. The water pressure wasn't so great, we were on the 3rd floor, that could have had a hand it that. My one problem, and I did tell the gentleman about it when I checked out, was the mattress. You could visibly see the uneven wear, and hear the springs, it just needs to be replaced. My back was killing me by the second morning. I know hotel mattresses aren't always the best but, this was really bad. This is why it's important to talk to the employees; if they don't know, they can't fix anything. Now they have that chance. Overall, a great stay and we will go back.
Stayed 2 nights in Apr 2024
Response from Michelle on 20 Apr 2024
Thank you for giving us your honest review of your stay. We hope to see you again soon. Thank you for letting us know about the bed and we will have that looked at quickly.

8/10 Good

Elias, Cedar hill

Travelled with family
Liked: Cleanliness, staff & service
The air conditioner unit didn’t work properly. We called front desk and the response was immediate however the room remained hot. The unit worked more like a fan, not an AC.
Stayed 1 night in Apr 2024
Response from Michelle on 20 Apr 2024
Thank you for giving us your honest review of your stay. We hope to see you again soon. Thank you for letting us know about the AC and we will have that looked at quickly.

8/10 Good

Francesca

Travelled with group
Liked: Cleanliness, staff & service
Simple and convenient. Room was quiet and clean with basic amenities. Quiet breakfast area (happily no incessant TV). Pool area looked nice but the hot tubs were not heated, perhaps because it was early spring…? BBQ area outside should be nice once they renovate, as staff mentioned.
Stayed 1 night in Apr 2024
Response from Michelle on 20 Apr 2024
Thank you for giving us your honest review of your stay. We hope to see you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet.
Stayed 1 night in Mar 2024
Response from Michelle on 20 Apr 2024
Thank you for giving us your honest review of your stay. We hope to see you again soon.

6/10 Okay

BRIAN

Travelled with family
The toilet wouldn’t flush, and the sink would drain very slowly. I went to the front desk to ask for help, they gave me a plunger so I could try to fix it. While it did solve the issue, I thought it was poor taste, instead of sending maintenance team to handle it
Stayed 2 nights in Mar 2024
Response from Michelle on 20 Apr 2024
Thank you for giving us your honest review of your stay. We hope to see you again soon. We do apologize that the hotel does not have a 24 hour maintenance man on staff and we do try to do our best.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was very friendly. Breakfast was excellent and hot. Only con for me was the water in the showers did not get hot enough.
Stayed 1 night in Mar 2024
Response from Michelle on 20 Apr 2024
Thank you for giving us your honest review of your stay. We hope to see you again soon. Thank you for letting us know about the water and we will have that looked at quickly.

6/10 Okay

Cody

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Michelle on 20 Apr 2024
Thank you for giving us your honest review of your stay. We hope to see you again soon.

8/10 Good

Tasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower water smelled like sewer
Stayed 1 night in Mar 2024
Response from Michelle on 4 Mar 2024
Thank you for your honest review and hope that you will stay with us again. I will contact the city about the issue you encountered.

8/10 Good

Kevin

It was very quiet and tucked back always from the night way with know view but it’s quiet
Stayed 1 night in Jan 2024
Response from Michelle on 27 Jan 2024
Thank you for your honest review of your stay and we hope to see you soon!

10/10 Excellent

Cheryl

So easy
Stayed 1 night in Jan 2024
Response from Michelle on 27 Jan 2024
Thank you for your honest review of your stay and we hope to see you again soon!

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on 22 Jan 2024
Thank you for your honest review and hope to see you again soon.

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bed and pillows were comfortable, the room was clean. The a/c unit was beat up. And breakfast was ok
Stayed 1 night in Dec 2023
Response from Michelle on 20 Jan 2024
Thank you for your honest review. I will have that A/C looked at. Hope to see you again.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. The lady that checked us in was so nice and helpful. It was very peaceful.
Stayed 3 nights in Dec 2023
Response from Michelle on 30 Dec 2023
Thank you for your honest review and we can not wait to see you again! Happy New Year!

10/10 Excellent

Shannon Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here,we make this trip for family gatherings a couple of times a year… we will choose this place again
Stayed 1 night in Dec 2023
Response from Michelle on 30 Dec 2023
Thank you for your honest review and we can not wait to see you again!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Michelle on 30 Dec 2023
Thank you for your honest review and we can not wait to see you again!

10/10 Excellent

Alice

Stayed 2 nights in Dec 2023
Response from Michelle on 20 Jan 2024
Thank you for your honest review, hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Always a great stay. The rooms are clean , the staff is friendly and goes above and beyond to make sure you have everything you need for a comfortable and enjoyable stay. Thank You, Colby S.
Stayed 1 night in Dec 2023
Response from Michelle on 30 Dec 2023
Thank you for your honest review and we can not wait to see you again!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and everything I used worked. There were no tissues. The shower curtain was discolored at the bottom and was as whimpy a shower pressure that I have experienced this year. I dislike whimpy showers.
Stayed 1 night in Dec 2023
Response from Michelle on 16 Dec 2023
Thank you for your honest review of your stay. We hope to see you again.

10/10 Excellent

Sam

Stayed 1 night in Dec 2023
Response from Michelle on 8 Feb 2024
Thank you for you honest review of your stay, we hope to see you again.

6/10 Okay

LaChrissa

Travelled with partner
Pros: The rooms were clean. The common areas smelled good. The bed and pillows were comfortable. The parking lot was adequately lit. The area seems pretty safe. Cons: The breakfast was the biggest disappointment. Very few options. We noticed a couple of things were not working like the washers, dryers, and hot tub. We noticed the stairwell and area by the elevator were in need of vacuuming. The walls in our room were not insulated very well. Our neighbors literally stayed up all night talking, not fighting or yelling, just talking. We were able to hear them through the walls. The lady at the front desk wasn’t the friendliest. Not rude, just not fitting for an individual in the hospitality business. Overall our stay was fair. However, we will book elsewhere if we are ever in the area again.
Stayed 1 night in Nov 2023
Response from Michelle on 16 Dec 2023
Thank you for your honest review of your stay. I hope that you will give our hotel another try for the issues you had will be addressed.

10/10 Excellent

Daphne Robyn

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, convenient area. Hotel needs some attention to detail, lots of light bulbs out in hallway, out of tissues, no laundry facilities, etc.
Stayed 2 nights in Nov 2023
Response from Michelle on 27 Nov 2023
Thank you for your honest review of our hotel. We hope to see you again in the future. We will see what we can do about the issues you brought up.

10/10 Excellent

barbara

Travelled with family
Liked: Amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Michelle on 27 Nov 2023
Thank you for your honest review of our hotel. We hope to see you again in the future.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel had a very bad odor The water pressure was very low The breakfast was bad the sausage was not good at all The waffles were alright they were just to tacky.
Stayed 1 night in Nov 2023
Response from Michelle on 27 Nov 2023
Thank you for your honest review of our hotel. We hope to see you again in the future. We will see what we can do about the water pressure and the breakfast.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Michelle on 27 Nov 2023
Thank you for your honest review of our hotel. We hope to see you again in the future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mistake with our reservation. Michelle at the reception desk was absolutely wonderful. She found us rooms for the first night. Disaster averted
Stayed 4 nights in Nov 2023
Response from Michelle on 27 Nov 2023
Thank you for your honest review of our hotel. We hope to see you again in the future. I was happy to help

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and nice but would have like a few more options for breakfast.
Stayed 2 nights in Nov 2023
Response from Michelle on 27 Nov 2023
Thank you for your honest review of our hotel. We hope to see you again in the future. We will see what we can improve on with the breakfast.

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Excellent staff
Stayed 1 night in Nov 2023
Response from Michelle on 27 Nov 2023
Thank you for your honest review of our hotel. We hope to see you again in the future.

10/10 Excellent

Lissa

Stayed 1 night in Oct 2023
Response from Michelle on 27 Nov 2023
Thank you for your honest review of our hotel. We hope to see you again in the future.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Michelle on 31 Oct 2023
Thank you for your honest review of your stay and hope we see each other again.

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was amazingly easy. They were waiting for us when we got in late after a long day of travel! Room is perfect.
Stayed 1 night in Oct 2023
Response from Michelle on 23 Oct 2023
Thank you for your honest review of you stay and we hope to see you again.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michelle on 16 Oct 2023
Thank you for your honest review of your stay. We hope to see you again soon.

4/10 Poor

Alice, Allen

Awful. Laundry not working, whirlpool not working, dirty, rundown, not maintained,
Stayed 2 nights in Oct 2023
Response from Michelle on 16 Oct 2023
I'm sorry that you did not enjoy your stay. I would like to thank you for your honest review of your stay, and hope that you will try us again. We do apologize about the hot tub notworking but that area is seasonal and was supposed to be closed. We would like to know what areas we dirty, rundown and not maintained so that we can get those clean and fixed.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent!
Check-in was easy. The front desk clerk was friendly and professional. The room seemed clean and the bed was comfortable. One of us had to sleep on the pull out couch and that needs a more comfortable mattress. We had a nice, but basic breakfast in the morning.
Stayed 1 night in Oct 2023
Response from Michelle on 16 Oct 2023
Thank you for your honest review of your stay. We hope to have the sofa beds changed when we finish the remodeling of the rooms.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, room comfort
We would stay there again.
Excellent service at check-in! Our room was clean and comfortable with a couple of exceptions. The air conditioner thermostats was loose and was not accurate. We were cold but it said 80° and was difficult to keep at a steady temperature. The chair and ottoman were nice to have but there were some tears in the chair’s fabric and the ottoman was visibly dirty. Otherwise we enjoyed our stay and would stay again.
Stayed 1 night in Oct 2023
Response from Michelle on 16 Oct 2023
Thank you for your honest review of you stay with our hotel. I will have that room looked at with those issues and have the resolved quickly. We hope to see you again in the future.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The front desk was incredibly slow but the overall hotel, room & breakfast were all great!
Stayed 1 night in Oct 2023
Response from Michelle on 14 Oct 2023
Thank you for your honest review of you stay and we hope you stay with us again.

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Unacceptable
The lawn around the hotel is not mowed. In some places, the grass was 10 inches high. The fence around the property is crumbling. As they saw, the exterior reflects the interior.
Stayed 2 nights in Oct 2023
Response from Michelle on 14 Oct 2023
We would like to thank you for your honest review. I would like to let you know the same day that you left we did have the lawn mowed. We would like to hear your explanation of the last comment of how our exterior reflects the interior. We hope that you will try our hotel again.

10/10 Excellent

Kathy

Travelled with family and small children
Big room for the 5 of us. Kids enjoyed the pool area. Excellent breakfast
Stayed 2 nights in Sep 2023
Response from Michelle on 29 Sept 2023
Thank you for giving us an honest review of your stay. We hope that you will try to visit us again. Please contact the hotel for a bounce back discount.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football game
We had a great stay and the staff was very friendly.
Stayed 1 night in Sep 2023
Response from Michelle on 29 Sept 2023
Thank you for your honest review of your stay. We hope to see you again.

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michelle on 29 Sept 2023
Thank you for giving us an honest review of your stay. We hope that you will try to visit us again. Please contact the hotel for a bounce back discount.

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Room comfort
was disappointed the mattress was so bad I slept in a hole all night my husband back was terrible, the pillows were old even had a broken plastic trash can. the coffee pot didn’t work properly. I have to say the staff is great and its very clean
Stayed 1 night in Sep 2023
Response from Michelle on 29 Sept 2023
Thank you for giving us an honest review of your stay. We hope that you will try to visit us again. Please contact the hotel for a bounce back discount.Thank you for letting us know that we need to check that room for maintenance issues. Please let your husband know that Lila's daughter Darla remembers him and that at the AA Airlines she used to watch Gary play Ms. PacMan.

6/10 Okay

Brian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The landscaping around the building was very neglected, the floors in the room were dirty. The hot tub wasn't working and was full of bugs.
Stayed 1 night in Sep 2023
Response from Michelle on 24 Sept 2023
Thank you for your honest review of your stay. We hope to have the landscaping done as soon as the burn ban is over and the heat has died down.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Room was basic and clean. Carpet could use replacing
Stayed 1 night in Sep 2023
Response from Michelle on 29 Sept 2023
Thank you for giving us an honest review of your stay. We hope that you will try to visit us again. Please contact the hotel for a bounce back discount.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Michelle on 17 Sept 2023
Thank you for your honest review of your stay. We hope to see you again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable.
Stayed 1 night in Sep 2023
Response from Michelle on 17 Sept 2023
Thank you for your honest review of your stay and we hope to see you again!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, staff was very nice and pleasant, was a good stay!
Stayed 1 night in Aug 2023
Response from Michelle on 7 Sept 2023
Thank you for your honest review and we hope to see you again in the future.

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michelle on 27 Aug 2023
We would like to thank you for your honest review and hope that you will come see us again soon.

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in very nice condition for a small town setting while maintaining a reasonable rate. The site was clean and the pool and hot tubs were well maintained. The heat was in the 110F range so the A/C was struggling to keep up in our room. The struggle was so severe we had to figure out ways to keep the room at 80F - we kept the blackout curtain closed to fight the heat with the weak A/C.
Stayed 2 nights in Aug 2023
Response from Michelle on 27 Aug 2023
We would like to thank you for your honest review and hope that you will come see us again soon. Thank you for letting us know about the A/C and will have someone look at it.

8/10 Good

Byron

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023
Response from Michelle on 27 Aug 2023
We would like to thank you for your honest review and hope that you will come see us again soon.

2/10 Terrible

Mercedes

Stayed 5 nights in Aug 2023
Response from Michelle on 27 Aug 2023
We would like to thank you for your honest review and hope that you will come see us again soon so that we can provide you the excellent service.

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet
Stayed 1 night in May 2023
Response from Michelle on 27 Aug 2023
We would like to thank you for your honest review and hope that you will come see us again soon.