“Poor quality and not 5 star!”

We like Sierra Nevada and stayed in other hotels here but would not return to this one. The street where the hotel is located is grim and in need of repair plus removal of much graffiti which has appeared since we were last here. From arrival to departure the reception lacks that quality you expect at a 5 star location. you have to carry your own bags (8 of them) from the car to the reception and then to the room. This smacks of a 3 star hotel hotel. No concierge and the receptionist always occupied doing something else. The restaurant offers good food but doesn't cook to instruction. We ordered one steak well cooked and it came rare. Upon returning it, it was away 12 minutes by which time everyone else had finished and was ready for dessert. Unacceptable in a hotel that claims to be be 5 star. Dont claim this when you are a 3 star hotel because all that happens is that the customer is disillusioned, as we were. The rooms are clean and well presented but the noise is incredible! You can hear actual voices not just noise from the rooms either side. I am a light sleeper and could not rest until around 1.30am when everyone had returned and quietened down. Unacceptable is a hotel that charges this sort of price per night, I have stayed in quieter guest houses and homes! The courtest free bus is dirty inside. Upon departure, again, we had to carry our own (8) bags to the car and as we didnt use the expensive garage it was covered in snow despite being April.

“Wonderful stay for our Anniversary”

We had a fantastic stay for two nights. Room was massive, lovely and warm. Really comfy beds with lovely quality linen. As were the towels & Robes. Bathroom was great, Bath with Shower. Double basins, separate Toilet & Bidet. Loads of free toiletries. The Room & Bathroom were spotlessly clean. We had half Board and both Breakfast & Dinner was delicious with great choice. food quality was really good, my Husband should know having been an Executive Chef for many years. Great location away from the Town with a courtesy private Bus that will take you down and pick you up which we used on both days with no problem, about a 10 minute drive away. You could access the slopes directly from the Hotel door almost. We had a lovely Steam in the Spa which you book for private half hour sessions. They have a nice lounging area for when you come out with water & Herbal Teas. The Hotel is beautiful with Character & Charm and spotlessly clean. All staff were friendly & helpful and had at the least a little English if not better. As we were there for only 2 nights we did not really watch the TV only a quick look at BBC News which is free but you do need to pay to access any films/music via the TV also internet in the room but you could use internet in the lounge area free. 2 nice Bars to drink at and lounge with Log Burning Fire. We felt totally at home and relaxed there which is exactly what we wanted from our stay. We will be returning & would have no hesitation in recommending.

“underwhelming”

PROs: -great proximity to slopes (right next to lift) -decent euro breakfast included -excellent customer service, most staff spoke at least a little English -great shower pressure CONs: -rooms feel cheap for the price -thin walls (also had thin walls at Vincci Maritimo in Barcelona, may be their MO) -remote location is difficult to reach (they do have a free shuttle though) which makes the town below pretty inconvenient. -Queen bed = 2 twin beds pushed together.....but this happens a lot in Europe -Overpriced (but tasty) dinner at restaurant OVERALL - We enjoyed our stay here, but would likely stay in the town next time. Too far from everything and not nice enough for the price tag. There are many many hotels to choose from at this resort, but expedia only lists a few.

“Not impressed”

Service was what you would expect for a 5* hotel, but the food was dreadful. Cooked items for breakfast were cold, and after a good days skiing/boarding we wanted something filling for dinner, which it wasn't. Some very odd combinations, until we realised they used the leftover fresh fruit from breakfast for the dinners! Service in the bar was awful, with dirty glasses and plates ignored.

“Lodge Type Hotel”

A nice hotel a little out of the resort but really accessible with the ski lifts. Its actually more accessible with skis and boots than a hotel in the resort, because the ski lift is at the entrance to the hotel. The hotel was very homely and warm in all areas. Breakfast and dinner were very good. It was like staying in someones house. There were nice Spa treatments available. I would recommend this hotel to anyone.