The staff members were really friendly throughout our stay and the room and overall decor was above standard. The rooms are fairly small but have everything you need.
The hotel is close to the metro stop and is in a fantastic location so most places are walking distance.
The staff member who checked us in gave us a lot of information on where to go and made recommendations which was very helpful, and anything we needed during our stay the staff were happy to provide.
I would definitely return to this hotel in the future.
A wonderful hotel with lovely helpful staff. The reception staff speak good English. The rooms are great. We've stayed twice now on the 8th Floor (803 this time) and the rooms are massive. No view in 803 but the hotel was having work done so no views anyway. Lovely bar on 9th floor and Bernardo is brilliant. Snacks given with all drinks. Great breakfast buffet. Rooms modern and clean with minibar, iron and board, hairdryer, music, TV. Bathrooms very nice. I will definitely be staying here again next time.
I only stayed here for one night, but the hotel staff were amazingly friendly and helpful! They knew who I was when I walked in, gave us recommendations of places to visit, and helped us get cabs to the airport the next day. I was also very impressed with how clean the room was, especially the bathroom. It seemed like a great location, and was very comfortable.
Roof top views were excellent but weather was a bit wet.Would have been nice to have drinks on the roof top even out of season but with the rain we never found out if the was possible.Will have to revisit when the weather may be drier.
"Great location, bargain rate for level of service"
This hotel in right on a key section of the Grand Via with excellent views from many rooms. It is modern and well-maintained and the staff is very friendly and full of information about everything. The rates, as for all hotels in Madrid right now, are very attractive. It would have been even better in the summer when the rooftop bar and lounge area is open. In spite of the hotel being in a very busy area of town, the rooms were very quiet when you closed the windows.
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