"hotel reception staff could be more friendly,,overall a great stay but the hotel needs a refurb."
After a long tiring flight and resort transfer on arrival at reception i was met with blank stares by 2 female receptionists.A manager arrived after a few minutes and said they were full and enquired had i been contacted by expedia..he didnt offer any solution either.I produced my email confirmations and pointed out my details which were on HIS clipboard..They overbooked but the fact i had my confirmations and paid 3 weeks in advance i wasnt been fobbed off. A few minutes passed and then he just handed me my room cards and pointed in its general direction,offering me no explanation/apology.The hotel is built right on the beach which is fab. it has great facilities but now could do with refurbishment..The staff in the resturant and cleaners were very friendly/helpfull and only reminded me about the lack of service at reception.we had a very relaxing stay at the hotel.playa del cura is a very quite and isolated location.The hotel resturant is great but is the only one of standard available.Our last day we were offerd a courtesy room to shower and change before our transfer to the airport, both of them pointed out numerous times it was only available to us for 15mins which i thought was ludicrous for 2 people to shower and my wife to dry her hair.Overall we had a lovely holiday there ,But my advice to hotel managment would be take a good long look at the level of service / courtesy provided to guests by the duty manager and his reception staff, and yes dont overbook their room !
We had a great stay at Marina Suites, lovely accommodation and ideally situated for restaurants, boat trips, supermarket, etc. Room was well serviced by cleaning staff, other hotel staff didn't bother us unless we wanted something. Nightly entertainment was excellent, infinity pool and hot tubs fab, drinks and meals not too expensive. We would certainly recommend Marina Suites and would love to go back.
Nice hotel, nice staff/people (& friendly too), relaxing, good location, well maintained (yes, needs a little tlc in a couple of places), strange bar but we weren't AI so didn't go in there much - however evening entertainment sweet. Good buffet breakfast and nice staff
If you want a quiet, secluded villa with all the mod cons then this is the place for you. The Myside villas are the best ones. NB you will need a car here also if you need to be bars, restaurants and clubs then this is not the place for you.
This hotel was booked for it's closeness to the airport.! Expedia said it was just less than 11 miles from the Airport. The trouble with this distance was we reckon it was an "as the crow flies" distance which was rather misleading. It took nearly an hour for the taxi to drive to the hotel from the Airport and cost many euros.
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