Ratings based on 41 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Couples
by Royfrom Aberdeen

Excellent Hotel

Posted 09-Apr-2014
Pros: So many different areas, pools, bars, restaurants and places to relax.
Cons: none
Fantastic hotel, a bit in the middle of nowhere but free shuttle buses.
5 out of 5
by eagleeyes89from London

Truly Relaxing.

Posted 07-Mar-2014 on Hotels.com
Having been to Gran Canaria many times, we wanted a holiday that would offer the enviroment to totally switch off and relax. This hotel and it's location provided (by far) the most memorable experience we've had to date. Numerous pools and restaurants ensure all tastes are catered for. Great facilities and above all a fantastic team of staff on hand to assist with even the smallest request. Special thanks to Patricia, Paco & Adam.
5 out of 5
for Couples
by Jezfrom Chester

Fantastic hotel in wonderful location

Posted 26-Feb-2014
Cons: Heated pools!
Visited for a short break (16th - 21st February) and was extremely impressed with everything about this hotel. We arrived just around midnight to find two complimentary platters of cheeses, meats and fruit in our room - this was just what we needed after our long flight! The hotel facilities are excellent. There is a large choice of pools on different floors (although they aren't heated and were extremely cold!) and the sun decks at the Sunset bar on the 11th floor have amazing views across Gran Canaria. There was an amazing choice of food at the restaurant and the bar was not too expensive. Friendly staff and a modern, clean room also come as standard! Would definitely visit again.
4 out of 5
for Everyone
by Craigfrom London

Excellent hotel, tucked away in the hills

Posted 17-Feb-2014
Pros: The heated pool was amazing, the position of the hotel in the hills was fabulous and the selection of restaurants and the free wifi all excellent
Cons: The Spa!...total rip off, paid £100 for a treatment for me partner and £15 for me to use it then told to leave after 2 hours, its their policy!!
Location: need to either hirer a car or expect to pay through the nose for taxi's as it is £25 min cab fair return to anywhere!
Overall we had a great week, service, amenities and general condition was first class
5 out of 5
for Everyone
by Blobbeyfrom devon,uk


Posted 13-Feb-2014
Pros: see above
Cons: nothing
Location: near beach,golf,cycling
Both my wife and i really enjoyed our stay,nothing to complain here,great food,clean,warm pools,nice friendly staff.
5 out of 5
for Everyone
by A verified traveller

This traveller left a rating score only Posted 01-Feb-2014
5 out of 5
for Everyone
by A verified travellerfrom London

Great pre xmas break

Posted 30-Dec-2013
Lovely hotel. Very friendly service. Fantastic place to take a quick sunshine break. Here is the downside: spa .... limited facilities although massage good. hotel food lacked attraction (except breakfast buffet). We took the hotel bus to town each night and found local restaurants with much more character and flavour. Taxi back about 12 euros. Would not stay here on my own as an older or very cautious person as hotel layout is confusing and corridors to rooms are open air. Overall - highly recommended for a burst of quality rest in the sunshine.
5 out of 5
for Couples
by Haitchfrom Edinburgh, UK

Almost 5 star

Posted 30-Nov-2013
Pros: Stunning location, quality facilities, polite and friendly professional staff.
Cons: Buffet layout. One A la carte restaurant was empty but it was difficult to get reservations. Improve choice and quality of food at sunset pool bar.
Location: Nothing nearby, but that's the price of the stunning quiet location. Shuttle bus great to get in and out of Maspalomas & the Beach point changing good
Stunning location on side of the mountain with the main infinity pool at the highest point so spectacular views. Staff v polite and helpful, rooms specious, clean and modern. Slightly disappointed with food in evenings, for buffet main dishes you could choose what you wanted to be cooked but had to stand about waiting on it, and twice food was undercooked. Poor layout meant it felt crowded and hard to see what was on offer. Lots of choice though. Half board could choose restaurant and here food, and presentation better but service could be v slow with bizarre booking slots eg 8.08 pm. Sunset Bar food v disappointing had one awful experience really slow and food quality dire, needed more choice esp if you are there for a week or more. Also debris from previous evening was slow to be cleared up next day at main bar, gave poor impression as you walk though communal areas in morning. A golfers hotel though, and very busy - difficult to get times, need to plan well in advance. Rounds v slow expect 4.5 to 5 hours despite what they say in pro shop so don't let them sell you a full round after 2pm as you won't get round. It was dark by 6.30? This sounds a bit negative but we did have a v enjoyable relaxing holiday in v good quality hotel.
5 out of 5
for Everyone
by Nickfrom London

Great if you love golf - very quiet.

Posted 24-Nov-2013
Pros: The peace and quiet.
Cons: Access into town on anything other than motorway - I went there to cycle and getting out was a problem!
Location: Golf, golf, golf - if you want to do anything you have to go into town.
A bit out of the way for some, the only access is via the motorway for so getting anywhere else is dependent on taxi or the hotel shuttle. I wanted somewhere quiet and it's that ok - wonderfully so. Hotel staff excellent, helpful and very friendly.
5 out of 5
for Everyone
by Davidfrom Lanarkshire

great getaway

Posted 09-Nov-2013
Pros: The peace and quiet although it was busy
Cons: Food prices could be reduced a little. Airport transfers that don't cost 50 euros would be a great help.A small affordable grocery would be useful
Location: Other than golf in the immediate vicinity and of course swimming, excercise and the spa - not a lot other than totall relaxation
this hotel fulfills all my dreams of a five star establishment with regard to facilities for both adults and kids. Great to relax on that child free Sunset Pool.