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Reviews of BlueBay Beach Club Aparthotel

4 out of 5
BlueBay Beach Club Aparthotel
Avda. Pablo Picasso Nº 6, San Agustin, San Bartolome de Tirajana, Gran Canaria

Reviews

7.4

Good

Rating 10 - Excellent. 106 out of 609 reviews" "
Rating 8 - Good. 269 out of 609 reviews" "
Rating 6 - Okay. 155 out of 609 reviews" "
Rating 4 - Poor. 60 out of 609 reviews" "
Rating 2 - Terrible. 19 out of 609 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Georges

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and apartment
Stayed 1 night in Jan 2024
Response from Nella on 8 Apr 2024
Dear Georges,Thank you for giving us the maximum rating.We would like to welcome you again.Warm regards,BlueBay Beach Club

6/10 Okay

Natasha

Travelled with group
Liked: Cleanliness, staff & service
Nice hotel, large balcony, big swimming pool, friendly staff. But I won’t give this hotel 4 star! Maximum 3! Bed wasn’t comfortable at all, no shampoo or shower gel, only hand soap. no cleaner on Sundays, everything looks so old and dated need a good repairs and refurbishing. Not a big choice of food for dinner, breakfast was ok. Beach got rocks no good for swimming had to take a taxi for the nice sandy beaches. Nothing round the hotel, couple shops and cafes. Good place for retired people definitely not for young.
Stayed 3 nights in Feb 2024
Response from Nella on 14 Feb 2024
Dear Natasha,Thank you for your review.We are glad to read that you found our staff friendly and pool big.We regret that in other aspects we could not fulfill your expectations.Kind regards,BlueBay Beach Club

10/10 Excellent

Jeffrey

Stayed 4 nights in Nov 2023
Response from Nella on 3 Dec 2023
Dear Jeffrey,Thank you for giving us the maximum rating.It is a pleasure for us that you enjoyed your stay here with us.We would like to welcome you again.Kind regards,BlueBay Beach Club

6/10 Okay

Rhian

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not 4 star nor ‘upmarket’ as described!
The apartment in itself was ok but did not have a ceiling fan in the living area and the air conditioning in the bedroom wasn’t very efficient. However, when we asked for a fan, it was immediately delivered to our room. The reception team was outstanding and made every effort to make things right: our shower wasn’t draining properly and the maintenance team sorted the problem very quickly. Although it looked inviting from afar, we did not use the pool as it had so many missing tiles and green ‘mildew’ on the water line. I understand that this is currently being addressed. The pool bar staff were very pleasant and friendly and the grounds around the area were well maintained. The cleaning team provided excellent service. The staff work very hard and must feel quite frustrated when they receive negative feedback about the general state of the hotel: it’s not their fault! The whole place needs a tremendous amount of money spent on it so that’s it lives up to its full potential, because it could be absolutely stunning!
Stayed 2 nights in Sep 2023
Response from Nella on 22 Sept 2023
Dear Rhian,Thank you for your review.We are glad to read that you found our staff outstanding.Kind regards,BlueBay Beach Club

6/10 Okay

dominic

Stayed 2 nights in Apr 2023
Response from Nella on 23 Apr 2023
Dear Dominic,Thank you for your rating.We hope that you will visit us again.Warm regards,BlueBay Beach Club

6/10 Okay

KAREN

Stayed 7 nights in Mar 2023
Response from Nella on 23 Apr 2023
Dear Karen,Thank you for your rating.We hope that you will visit us again.Kind regards,BlueBay Beach Club

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and very enjoyable. Only used the restaurant once as all the food was cold. Saying that we enjoyed everything else and the place was lovely and the staff were fantastic and I would go back again.
Stayed 4 nights in Mar 2023
Response from Nella on 27 Mar 2023
Dear Elizabeth,Thank you for your review.We are glad to read that you found our staff fantastic.We would like to welcome you again.Kind regards,BlueBay Beach Club

6/10 Okay

Marcin

Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel
The hotel has seen better days. Pretty uncomfortable mattress. Overall it’s worn out quite badly. Mould in the ceilings in the bathroom.
Stayed 4 nights in Dec 2022
Response from Nella on 5 Jan 2023
Dear Marcin,Thank you for your review.We regret that we could not fullfil your expectations.Kind regards,BlueBay Beach Club

10/10 Excellent

Amalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2022
Response from Nella on 26 Nov 2022
Dear Amalie,Thank you for giving us the maximum rating.It would be a pleasure for us to be able to welcome you again.Kind regards,BlueBay Beach Club

4/10 Poor

Jaime

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Not maintenance, old, not hot water in the Jacuzzi, several insects and roaches in hallways.
Stayed 10 nights in Mar 2022
Response from Nella on 6 Apr 2022
Dear guest, Many thanks for your review. We have taken note of your comments to improve our facilities. With best regards, BlueBay Beach Club

8/10 Good

l

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
This hotel has amazing views with spacious one bedroom apartments and a large pool area. The apartments are very clean and have air con in the bedroom and a ceiling fan in the bedroom and living room. The decor is dated. The kitchen is well equiped and even has a dishwasher! There was also and iron and ironing board and a walk in wardrobe. pool bar/restaurant is reasonably priced food. The reception staff are friendly and helpful and a credit to the hotel. Its located is a quiet area but there are several restaurants and shops within a 5/10 minute walk. It is about 10/15 mins on the bus to playa del ingles etc. I enjoyed my relaxing stay at this hotel it is the perfect base and I would return. Oh and yes the pool feels like there's ice cubes in it but thats the same with most canary island hotels.
Stayed 4 nights in Jan 2022
Response from BBBC on 20 Jan 2022
Thank you very much for your feedback, as we really appreciate you took some time to share your opinion. We look forward to welcome you back again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from BBBC on 28 Dec 2021
¡Gracias por tu reseña!

10/10 Excellent

Zeenat Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Taaj

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Nella on 28 Feb 2020
Dear Taaj, Thank you for your rating. We hope to see you again soon. Best regards, BlueBay Beach club

10/10 Excellent

Tom, Lancashire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second year running we stayed in the same room at this hotel. the second at our request, Very relaxing. The staff always helpful.
Stayed 7 nights in Jan 2020
Response from Nella on 6 Feb 2020
Dear Tom, Thank you for choosing us for your visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers. We hope that we will see you again at the hotel. Best regards, BlueBay Beach Club

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Heater broken in the pool so absolutely freezing and unable to use- Water out of the Jacuzzi during half of our stay so disappointing.
Stayed 9 nights in Dec 2019
Response from Nella on 7 Jan 2020
Dear guest, Thank you for your review about your experience in BlueBay Beach Club. We regret that our pool is not heated. Once again thank you for your feedback. Regards, BlueBay Beach Club

6/10 Okay

CHRISTOPHER

Business traveller
Liked: Cleanliness, staff & service
Stayed 11 nights in Dec 2019
Response from Nella on 16 Dec 2019
Dear Christopher, Thank your for your rating. We hope to see you soon again. Best regards, BlueBay Beach Club

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2019
Response from Nella on 4 Dec 2019
Dear guest, Thank you for your rating. Best regards, BlueBay Beach Club

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
very good size apartments furniture needed renewing.
Stayed 1 night in Nov 2019
Response from Nella on 27 Nov 2019
Dear guest, Thank you very much for sharing your opinion and having chosen our hotel for your holidays. We would also like to thank you for your review, which will be very helpful for future guests. We kindly inform you that we have already take note of your comment to consider it for future improvements. We really look forward to welcoming you again in our hotel. Kind regards, BlueBay Beach Club

4/10 Poor

LISA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Nella on 31 Oct 2019
Dear Lisa, Thank you for your rating. Best regards, BlueBay Beach Club

4/10 Poor

AML, UK

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was helpful and doing their best, but the property is in poor shape. It needs a major updating and repairs throughout. The first room was terrible so they moved us with no fuss. The second room was better but not great. The gym is listed as an amenity but is out of service and the staff line is “maybe It will be available tomorrow.” However it seems to have been out of service for a while. The hotel also charges for everything - TV usage, wifi, towels. I think they would charge for air if they could. I would rate it two stars.
Stayed 7 nights in Oct 2019
Response from Nella on 28 Oct 2019
Dear guest, We thank you for sharing your rating with others. We would like to express our gratitude for your feedback. Please, accept our sincere apologies for not being able to live up to your expectations. Our goal is to assure our guests feel comfortable and fully enjoy their visits. Your feedback gives us the opportunity to make improvements and thus offer all our guests a better service. Best Regards, BlueBay Beach Club

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed! No way is this a 4* hotel. Had to pay for WiFi, towels for the pool and to use the safe but they won’t be responsible for any loss unless it’s in the safe!? The place was falling apart, in need of a massive refurbishment. Loads of stuff was broken and the cleanliness wasn’t good. Would never stay again and wouldn’t recommend to anyone either.
Stayed 8 nights in Oct 2019
Response from Nella on 22 Oct 2019
Dear guest, Thank you for taking the time to share your experience. I would like to apologize for the unsatisfactory stay you had at our hotel. It is our goal to exceed our guest’s expectations and regret that we were not able to do so for you. Thank you for your feedback. Best regards, BlueBay Beach Club

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
y property itself is extremely outdated and needs an entire upgrade from top to bottom. The beds and pillows are very uncomfortable, and caused 4 anxious, unsettling, and tossing and turning nights of sleep. It was awful to be honest. Their is literally no gym, as the weights are all run down and old. There was multiple encounters with cockaroaches. With all that being said. If you are looking for a place to literally lay outside, and “only” use the hotel room for sleeping, and/or trying to sleep, than this is a great place. They keep the outdoor pool area maintained, and that is about it. The staff was very friendly to us, and we had no issues with the food, even though there was minimal selection. Overall, I would give this place a 3/4 out of 10, and that is only because we utilized their outdoor facilities everyday, which suited those needs. I would not go here until they upgrade “everything” in the hotel/hotel rooms. Lastly, there is virtually no entertainment, so be prepared to go outside the resort to fulfill you nightly adventures.
Stayed 4 nights in Oct 2019
Response from nella on 10 Oct 2019
Dear guest, Thank you for taking the time to share your experience. I would like to apologize for the unsatisfactory stay you had at our hotel. It is our goal to exceed our guest’s expectations and regret that we were not able to do so for you. Thank you for your feedback. Best regards, BlueBay Beach Club

6/10 Okay

Monir

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
such a big hotel but they don`t give us freeWIFI
i have booked hotel online so when i arrived hotel, the room there give me it was good but i tell them i want to change my room, they always promise me but that don`t do it !!! not even inform me !!!
Stayed 3 nights in Oct 2019
Response from nella on 9 Oct 2019
Dear , Dear guest, Thank you very much for sharing your opinion and having chosen our hotel for your holidays. We would like to apologize for the incoveniences you had with the apartment. We really look forward to welcoming you again in our hotel. Kind regards, BlueBay Beach Club

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Nella on 17 Jun 2019
Dear guest, Thank you for your rating. We hope to see you again soon. Kind regards, BlueBay Beach Club

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The whole building needs remodeling . Furnitures are from the 70’s. Non of the pool are heated which I was ok ( it was freezing cold you couldn’t use at all) but the Hot tub was COLD as well! Non heating! If they could fix these 3 issues this would be a very please take place. Location excellent, stuff memebers are perfect helpful and nice. Only the room conditions and amenities which are downgrading this place from 10 to 2 which is sad.
Stayed 7 nights in Apr 2019
Response from Nella on 29 Apr 2019
Dear guest , Although we sincerely regret reading that your holiday was not as perfect as it could have been, we are grateful for the time you spent to share this feedback. Our goal is to assure our guests feel comfortable and fully enjoy their visits. Your feedback gives us the opportunity to make improvements and thus offer all our guests a better service. We hope to see you again. Best Regards, BlueBay Beach Club

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very run down, tiles missing in the car park,in and around the pool. Pool not heated so very cold and unusable Given room 309 very old sofa bed, torn, springs poking through, could not sit on it let alone sleep on this. Some thing you expect to see in a run down 1 star hotel As a owner of one of the UK largest independent travel agent, We went to look if his was a place to recommend to our customers. Very poor will not be sending anyone
Stayed 6 nights in Mar 2019
Response from Nella on 3 Apr 2019
Dear guest, Thank your for your review. We regret to hear that you found the pool cold and the sofa bed unconfortable. We hope that you enjoyed your stay on our island. Kind regards, BlueBay Beach Club

6/10 Okay

Verified traveller

Travelled with family and small children
You had to pay for tv, wi-fi and safe key. Tv didn’t work and had to ask twice to get it fixed. Toaster didn’t work but was replaced when pointed out. For an apartment the kitchen was very basic for cooking. And the sofa was the most uncomfortable seat I have ever sat on. It was a sofa bed but had no cushions for support when sitting on it. We had to sit on dining chairs to watch tv. The apartment was large and spacious which was good and we had decent outside space. It was just hard to relax in the evening when there was no comfortable place to sit
Stayed 11 nights in Feb 2019
Response from Nella on 19 Feb 2019
Dear guest, Thank you for your review. We are sorry to hear that you found the sof uncomfortable. We are glad to hear that you found the apartment spacious. We hope that you coluld enjoy your holiday despite of all and hope to see you again. Best regards, BlueBay Beach Club

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hot tub wasnt warm The pool was freezing. The sauna was awesome. The bar didnt stay open late.
Stayed 4 nights in Feb 2019
Response from Nella on 11 Feb 2019
Dear guest, Thank you your commentaries. We sad to hear that you found that the hot tub wasn't warn. We are pleased to hear that you liked our sauna. We hope that you enjoyed your holiday on our island. Best regards, BlueBay Beach Club

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach. Long boardwalk. Great restaurants very close. Quiet area.
Stayed 1 night in Jan 2019
Response from Nella on 24 Jan 2019
Dear client, We are glad to hear that you enjoyed your stay here wiht us. We hope to see you again soon! Best regards,

10/10 Excellent

Pawel, BIRMINGHAM, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to spend time in, great location, friendly staff
Stayed 3 nights in Nov 2018
Response from Nella on 31 Jan 2019
Dear Pawel, Thank you for your review! We are pleased to hear that you enjoyed your stay here with us. We are looking foward to your next visit. Best regards, Nella BlueBay Beach Club

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay overall. One downside was that when we arrived instead of being given the three separate one bedroom apartments we had booked we were all placed in a suite. Lucky for us we all get along but it’s not really good practice to do that.
Stayed 3 nights in Nov 2018
Response from Nella on 31 Jan 2019
Dear guest, Thank you for your review. We are pleased to hear that you had a lovely stay. We are sorry about the incoveniences caused with the apartments. We are looking forward to seeing you again in the near future. Best regards, Nella BlueBay Beach Club

8/10 Good

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach. In the evening we are many children at the bar and the lights are too shiny
Stayed 14 nights in Aug 2018

8/10 Good

Ellie, Nottingham

Liked: Cleanliness, staff & service
Beautiful Ocean Views
Have recently returned from our week holiday in Gran Canaria staying at the blue bay beach hotel. Hotel overlooks beautiful ocean view, stunning. We stayed in the superior apartment with a balcony overlooking the ocean view and pool area which was nice. The apartment itself was suitable for three of us, with a double bed and a pull out sofa bed, a small kitchen, lounge and spacious bathroom. Although the room was comfortable, some maintenance would be nice to keep it up to date and modern. Cleaners attend to rooms 5 days a week, so always nice and clean upon returning from excursions. The hotel has a mini-market which can get expensive when self-catering however there is a shopping center with cheaper and more variety of groceries just a short 10 minute walk away. The pool/lounge area is clean and well maintained we spent most of our mornings here relaxing in Jacuzzi and swimming. All staff members of the hotel were attentive and helpful regarding any questions we had. There was also day trip organizers who would approach you at the pool area for a dolphin boat ride, banana boating and snorkeling- a brilliant experience, so grateful for them getting us involved! The hotel itself is quiet and peaceful during the day times with some entertainment at nighttime in the pool bar where cheap cocktails are available! Wasn't that impressed with the bird show but the live music was good. Overall our stay here was enjoyable and relaxing, thankyou Blue bay!
Stayed 7 nights in Sep 2018

10/10 Excellent

Kirsry

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Beds are very hard, but a decent size. Apartment was huge and clean.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Shocked having to pay for tv and WiFi. Quiet no atmosphere.
Stayed 4 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2018

8/10 Good

M J H

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel in the wrong area.
The location of the hotel is in a cool windy area therefore sunbathing around the pool was a no no and the pool was freezing. The hotel itself was nice, the staff were great and the rooms were clean. The spa baths didn’t work and there was no children’s play area.

8/10 Good

J, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the hotel
I was a bit sceptical prior to going to The Blue Bay as previous reviews were not all favourable, however it was clean, comfortable and in a spectacular setting. The staff were all helpful and friendly and always full of fun (particularly Angel in the dining room). Short stroll to Bahia Feliz, which is very small but has a great little coffee shop and a supermarket, having said that, there is a small supermarket at the hotel which stocked most things and wasn't overpriced. The "beach" the hotel was set over was just rocks but it was only a short trip to the nearest town - San Augustin - which had a beautiful sandy beach and plenty of shops & eateries, the pick of which was called Casa Fani where the sweet and savoury dishes were lovely. All in all, a very enjoyable holiday.
Stayed 7 nights in Mar 2018

8/10 Good

Liz, Nottinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views but very secluded & no beach
We were upgraded to a family room as the hotel was full. This had a beautiful sea view (as the majority of rooms do) from the living room and master bedroom. It was a good size with everything that you could need for a self catering holiday (iron, ironing board and dishwasher too!). There was a spa bath on the balcony. A large bathroom with bath and shower plus a separate en suite to the twin room. The bathrooms especially could do with updating. But they're fit for purpose and cleaned regularly. Both myself and my sister found the beds/pillows hard and I did suffer with back and neck pain while I was away. This wasn't ideal. There are chairs & a table on the balcony although I would have liked some sun loungers too. The facilities are good. The pool is a nice size and there are plenty of sun loungers around the pool. There's a small supermarket and gift shop on site. There's entertainment throughout the day and in the evening which is great for kids. We didn't eat in the restaurant but we did find the bar overpriced plus the cocktails weren't that good. By far the worse I've had in the Canaries in fact. Other drinks are fine just expensive. The location is up a hill. There is a small shopping village at the bottom of the hill and a couple of restaurants/bus stop. There's also a beach nearby but it's mostly large pebbles (a man made one is close but it's very, very small). We got the bus to maspalomas for the day for under €4 and it was well worth it.
Stayed 4 nights in Mar 2018

6/10 Okay

John K

Disliked: Room comfort
OK for a short break if you don't pay too much.
Let's start with the good points. Fantastic location. Great selection of shops just down the hill and Playa Del Ingles only a 10 minute drive away. Views from the rooms are fantastic. Pools lovely tho not heated. Hot water always available. Jacuzzi on balcony. Friendly staff. Tons of space in our room. Some looked smaller but ours was cracking. Now the negatives. Jacuzzi broken, no bubbles and leaking. (we could have changed rooms but the view from ours was worth the dissapointment at the jacuzzi) Dated decor. Food for breakfast and dinner was cold or luke warm. Not much of a selection at meals. No oven in apartment, just a micro grill. Evening entrainment finishes at 11 and the bar pretty much emptied by 11.05. Pay TV a waste of money, only three or four English channels and most of them were free view ones, bad picture for Sky Sports and channels seem to be running of a Mag type box.
Stayed 3 nights in Mar 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just AMAZING
Was amazing mini break , the hotel is in a prime location with everything you need on your doorstep.
Stayed 3 nights in Mar 2018

4/10 Poor

IAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing return visit.
A major difference to our stay five years ago. The site, layout and gardens are as lovely as then, but unfortunately the quality of the facility has become time worn and is in need of a major refurbishment. The dishwasher was rusty and leaked steam, and the microwave timer did not work. We became aware that the term 'superior room' was in floor size only. We had to ask for an iron, pay to use the room safe, have the TV remotes changed, lightbulbs were poor and of mixed colours and the furniture damaged, worn and shabby. Wi fi was only available at high cost. The room needed a thorough deep clean. The gym ( apparently not run by the hotel) contained dangerous equipment - eg weight machine held together by frayed rope and out of action equipment. We did not use the buffet restaurant due to its subterranean position and its ex BHS canteen smell. Any complaints and requests were met with a 'heard it all before' level of disinterest.
Stayed 6 nights in Feb 2018

6/10 Okay

jane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Never a 4 star but didn't expect that for the price I paid, more like a 2 star. Rooms were big but decor to be desired (paint peeling of the walls). Sofa bed very uncomfortable. As we were self catering expected a oven, but not one so couldn't even put a pizza in for quickness. No kettle just coffee machine, so for a cup of tea needed to boil a saucepan. The area is very quiet few restaurants supermarket and 1 shop local. Local buses easy to catch and quite cheap.
Stayed 4 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
DREADFUL HOTEL - CHARGE EXTRA FOR EVERYTHING
The most uncomfortable beds EVER The worst food EVER Charge you EXTRA for Wifi, Beach Towels, TV - shocking!!! Tired, uncomfortable, dated... with only one free extra... COCKROACHES
Stayed 6 nights in Jan 2018

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet clean hotel with amazing sea views 😍
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A 4 star lady in need of a little work.
Having booked a superior apartment we were disappointed with apartment allocated to us on check-in but were moved to a nicer apartment with sun on balcony all day & amazing sea views. Hotel is somewhat dated & apartments while very spacious could do with a revamp. Bed hard & uncomfortable. Lovely spacious balcony & bathroom with shower and bath. Apartment cleaned 5 times a week. Nice pool with plenty of loungers & umbrellas. Lots of restaurants nearby and fabulous walk along the prom for miles. We had stayed here in 2011 and enjoyed our stay and we weren’t disappointed 2nd time round once we were moved apartment. We had hired a car so enjoyed trios to the markets in Mogan and San Fernando.
Stayed 7 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely quiet area
Blue Bay is in a quiet area (Bahia Feliz) with a few restaurants nearby. The hotel is clean but a bit dated. Great local bus service is reachable from this hotel which provides access to other busier resorts on the island.
Stayed 11 nights in Nov 2017

6/10 Okay

Vincent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location, big living space, poorly managed.
We didn’t get a kettle and needed one for the baby but despite repeatedly asking, it never turned up. Our bedroom ceiling leaked water from a broken pipe onto our bed in the night, this was dealt with quickly but the mattress was soaked and the staff just turned it. Our jacuzzi only worked for half the week, they kept saying they’d be back to fix but we had to chase & then it never worked again. Despite these problems and the obvious need for updating facilities & the maids need to do much more than just make the bed & change towels- we had a great time, the staff were friendly and the hotel is well situated in a beautiful spot with good transport links and spacious rooms. I wouldn’t go back to this hotel but it on the whole, we had a great time despite it’s shortcommings. The management really need to take some responsibility for the way this hotel has deteriorated and the staffs training needs clearly not being met.
Stayed 7 nights in Nov 2017

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value For Money.
Nice hotel, good do with some updating in regards to the decor, but overall was well worth the money. Onsite supermarket was convenient and wasn’t that much of a mark up compared to the larger supermarket at the bottom of the hill, which was bigger and cheaper.
Stayed 7 nights in Oct 2017