"hotel reception staff could be more friendly,,overall a great stay but the hotel needs a refurb."
After a long tiring flight and resort transfer on arrival at reception i was met with blank stares by 2 female receptionists.A manager arrived after a few minutes and said they were full and enquired had i been contacted by expedia..he didnt offer any solution either.I produced my email confirmations and pointed out my details which were on HIS clipboard..They overbooked but the fact i had my confirmations and paid 3 weeks in advance i wasnt been fobbed off. A few minutes passed and then he just handed me my room cards and pointed in its general direction,offering me no explanation/apology.The hotel is built right on the beach which is fab. it has great facilities but now could do with refurbishment..The staff in the resturant and cleaners were very friendly/helpfull and only reminded me about the lack of service at reception.we had a very relaxing stay at the hotel.playa del cura is a very quite and isolated location.The hotel resturant is great but is the only one of standard available.Our last day we were offerd a courtesy room to shower and change before our transfer to the airport, both of them pointed out numerous times it was only available to us for 15mins which i thought was ludicrous for 2 people to shower and my wife to dry her hair.Overall we had a lovely holiday there ,But my advice to hotel managment would be take a good long look at the level of service / courtesy provided to guests by the duty manager and his reception staff, and yes dont overbook their room !
Palm Beach is a really great hotel. This was our first visit, for a week, and we really enjoyed it. The manager and staff are really helpful. Nothing is too much for them, and they run the hotel really well. We will definitely return.
Alan from Scotland
Welcome to the seaside hotel Palm Beach in Maspalomas, Gran Canaria. Maspalomas has earned its notoriety as a popular …More
It was really Nice to stay there as was my first holiday away from my country. The staff are really good, and that inclues all of them, very professional and very usefull. I will defenetly stay there next time i go there.
Located in one of Spain's most beautiful and popular beach resorts, the Brisamar-Canteras Apartment in Las Palmas de Gran …More
This was our first visit to Las Palmas in Gran Canaria and our first time self catering. It was altogether a good experience and very good location. There were plenty of reataurants and a good supermarket nearby. We would visit again.
Flod from Somerset
If you enjoy feeling fresh sea air, bathing in the dazzling summer sun and cooling down on beach, stay at the Luz Playa …More
Nice hotel, nice staff/people (& friendly too), relaxing, good location, well maintained (yes, needs a little tlc in a couple of places), strange bar but we weren't AI so didn't go in there much - however evening entertainment sweet. Good buffet breakfast and nice staff
Checkin was a debacle. It took 15 minutes to get my room. Only it wasn't a sea view. So another 20 minutes to get that right. They charge to use the safe in your room which is idiotic. And no Internet in rooms at all. Only very insecure wireless in the lobby. It's 2013 and they can't buy a few wireless routers?? The buffet was good, room was big, views over the dunes good. The general area is as characterless as the rest of Playa del Ingles. Without the dune views from the room I wouldn't spend the extra to stay here
Davy from Sydney NSW, Australia
LOCATION: The Hotel Palace Maspalomas is located at the well-known Playa del Ingles, close to the dunes of Maspalomas. …More
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