Outdoor pool, pool umbrellas, pool loungers

Reviews of AxelBeach Maspalomas Apartments & Lounge Club - Adults Only

3 out of 5
AxelBeach Maspalomas Apartments & Lounge Club - Adults Only
Avenida de Tirajana, 32, (entrada por C/ Timple), San Bartolome de Tirajana, Gran Canaria

Reviews

8.4

Very good

Rating 10 - Excellent. 438 out of 1105 reviews" "
Rating 8 - Good. 448 out of 1105 reviews" "
Rating 6 - Okay. 146 out of 1105 reviews" "
Rating 4 - Poor. 55 out of 1105 reviews" "
Rating 2 - Terrible. 18 out of 1105 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very helpful and friendly. The building itself is a bit older but everything else was good.
Stayed 10 nights in Apr 2024

10/10 Excellent

LUIS PAGAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
confortable rooms
Stayed 4 nights in Apr 2024
Response from Carlos Aguiar​​​​ Hotel Manager AxelBeach Maspalom on 20 Apr 2024
Estimado Luis,¡Muchas gracias por su gran comentario! Realmente apreciamos su tiempo para darnos su opinión, para nosotros siempre son muy bienvenidos los comentarios de huéspedes para ayudarnos a mejorar aún más nuestros servicios. Estamos muy contentos de que usted haya estado con nosotros y esperamos verle pronto en cualquiera de nuestros hoteles. Un millón de gracias,

10/10 Excellent

Matthew William

Liked: Cleanliness, amenities, property conditions & facilities
My first time staying at an Axel hotel, and I had a great week. It was a good sized apartment, including air conditioning, dining and seating space. The bathroom had a powerful shower and hairdryer, and an iron was available on request. The pool and jacuzzi were great and all the staff were very welcoming (reception, bar staff and cleaners), and the other guests were friendly without being full on. There was a supermarket nearby, and a 10-15 minute walk to the beach, with the Yumbo also very close. My only downside is I found the bed mattress to be too hard, so the option of a softer mattress topper would be helpful. But I’d definitely stay again.
Stayed 8 nights in Apr 2024
Response from Carlos Aguiar​ Hotel Manager AxelBeach Maspalomas on 19 Apr 2024
Dear Matthew, First of all I would like to thank you for staying with us during your last visit in Maspalomas. Your opinion its very helpful for us and we really appreciate you take your time and give us your point of view about us. We hope to see you very soon,

8/10 Good

Donal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thanks to all at Axelbeach. Gary and I had a great time.
Stayed 8 nights in Mar 2024
Response from Carlos Aguiar​Hotel Manager AxelBeach Maspalomas on 19 Apr 2024
Dear Donal, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks,

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located with spacious apartment-style accommodations, great pool and friendly helpful staff. Alvaro, Kevin, Daniel, Dayana and Carmen were all wonderful. I particularly enjoyed breakfast by the pool every morning and the view from the balcony.
Stayed 7 nights in Mar 2024
Response from Carlos Aguiar​Hotel Manager AxelBeach Maspalomas on 7 Apr 2024
Dear John,Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us.We very much look forward to welcoming you back again soon.Kind Regards

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy and convenient stay close to Yumbo Centrum, with many choices nearby for shopping and dining. Staff and service was excellent, especially Alfonso and Kevin. Pool parties on Saturdays and Wednesdays were so fun with DJ Lucky and the Balinese beds are worth reserving with either a drink or food package. Great atmosphere and location!
Stayed 10 nights in Mar 2024
Response from Carlos Aguiar​​​​ Hotel Manager AxelBeach Maspalom on 29 Mar 2024
Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Scott, Edinburgh

Travelled with partner
Liked: Cleanliness, amenities
This was our first stay in an Adel hotel. We had high expectations but were disappointed with the quality of the room fit out. It was very functional bordering on uncomfortable. Clearly designed to be hosed down after each guest. Hopefully other Axel hotels have more comfortable rooms.
Stayed 7 nights in Feb 2024
Response from Carlos Aguiar​​​​ Hotel Manager AxelBeach Maspalom on 13 Mar 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Harvinder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They recognised husbands birthday with balloons and cava without us even highlighting it was his birthday.
Stayed 6 nights in Feb 2024
Response from Carlos Aguiar​ Hotel Manager AxelBeach Maspalomas on 22 Feb 2024
Dear Harvinder,We're thrilled to hear that our special touches for your husband's birthday added to the joy of your stay. It's our pleasure to create memorable experiences for our guests, and we're delighted that we could surprise you both with balloons and cava. Celebrating such special occasions is important to us.We hope to welcome you back for more memorable moments in the future.Best regards,

8/10 Good

Benoit, Montreal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and very clean. The rooms would need a little updating otherwise it was comfortable.
Stayed 11 nights in Feb 2024
Response from Carlos Aguiar​ Hotel Manager AxelBeach Maspalomas on 22 Feb 2024
Dear Benoit,Thank you for your positive remarks about our hotel and its cleanliness. We're delighted that you found your stay comfortable. Your feedback regarding the need for updates in the rooms is greatly appreciated, as it helps us focus on areas where we can enhance our guest experience. We'll certainly take your suggestions into consideration for future improvements.We look forward to the opportunity to welcome you back and provide an even more comfortable and enjoyable stay.Warm regards,

10/10 Excellent

Adam

Stayed 3 nights in Jan 2024
Response from Carlos Aguiar​ Hotel Manager AxelBeach Maspalomas on 22 Feb 2024
Dear Adam, thanks for your review!! Best regards,

10/10 Excellent

Derek Alan

Liked: Cleanliness, property conditions & facilities
We had an amazing stay, couldn’t fault it.
Stayed 7 nights in Jan 2024
Response from Carlos Aguiar​ Hotel Manager AxelBeach Maspalomas on 22 Feb 2024
Dear DerekWe're thrilled to hear you had an amazing stay with us and that everything met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another faultless experience!Best regards

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Friendly resort with popular pool party to liven things up! Very good location for Yumbo.
Stayed 3 nights in Jan 2024
Response from Carlos Aguiar​ Hotel Manager AxelBeach Maspalomas on 22 Feb 2024
Dear Robert,We're glad to hear that you enjoyed the friendly atmosphere of our resort and our popular pool party. It's great that our location near Yumbo added to your positive experience. Looking forward to welcoming you back for more fun and relaxation!Best regards,

10/10 Excellent

Vincent

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Short Say, would like to stay longer
Great service from Kevin, Daniel and Carmen. The grounds were amazing and the pool was wonderful.
Stayed 1 night in Jan 2024
Response from Carlos Aguiar​​​​ Hotel Manager AxelBeach Maspalom on 22 Feb 2024
Dear Vincent,We're delighted to hear that you had a wonderful stay with us, even if it was short. Your compliments about the great service provided by Kevin, Daniel, and Carmen, as well as your enjoyment of our grounds and pool, are greatly appreciated. We hope to welcome you back for a longer stay in the future, where you can fully immerse yourself in all the amenities and experiences our hotel has to offer.Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great location, amazing staff, big rooms
As a regularly visitor to Maspalomas I’ve stayed in many hotels in the area and now come back consistently to AxelBeach as it provides the best combination of friendly staff, size of hotel room and an amazing location. From Kevin and Carmen on the front desk, to the bar, kitchen and cleaning staff, everyone is always incredibly friendly (and efficient). The rooms are incredibly clean with a daily cleaning service available This is an older hotel that was updated a couple of years ago to provide a modern environment. The rooms are like mini-apartments, with a separate bedroom, bathroom and living space incorporating a small kitchenette. I would recommend paying the extra to be on the pool/garden side of the hotel, though all the rooms are around the same size. The food service (breakfast and lunch) has improved considerably over the last couple of years and is now very enjoyable and sensibly priced. The hotel is a comfortable 5 mins walk to the Yumbo centre, with many restaurants and shops in close proximity. The beach is also walking distance from the hotel. The hotel has one of the largest pools in the area, though as with most on Gran Canaria it’s not heated. The guests have a wide range of ages which makes it more interesting. During festivals etc the hotel is very busy, outside of these has a more relaxed vibe. Regardless of age, I’ve always found the majority of guests here very friendly and nice. If you’re looking for a hotel near the action, that has a nice vibe
Stayed 12 nights in Nov 2023
Response from Carlos Aguiar​Hotel Manager AxelBeach Maspalomas on 29 Dec 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Huw

Liked: Cleanliness, amenities
A few minor room issues leaking A/C and plumbing issues. Nothing that wouldn’t stop me coming back
Stayed 6 nights in Nov 2023
Response from Carlos Aguiar​Hotel Manager AxelBeach Maspalomas on 6 Dec 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Andy

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is well-maintained, it’s in a good location and the staff are great. But it was incredibly overpriced for what it is.
Stayed 7 nights in Nov 2023
Response from Kevin Fieira​​​​ Front Office Manager AxelBeach Ma on 2 Dec 2023
Dear Andy,Thank you for taking the time to share your feedback. We're pleased to hear that you found our property well-maintained, in a good location, and that you appreciated the efforts of our staff.We value your input regarding pricing and would like to understand your concerns better. If you could provide more details about specific aspects you found overpriced or any suggestions for improvement, it would be helpful for us to address these concerns.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Thank you for choosing AxelBeach Maspalomas.

4/10 Poor

Martin

Stayed 2 nights in Oct 2023
Response from Carlos Aguiar​ Hotel Manager AxelBeach Maspalomas on 25 Nov 2023
Dear Martin,Thanks for your feedback!!

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Decent room size and brilliant staff
Stayed 2 nights in Oct 2023
Response from Carlos Aguiar​ Hotel Manager AxelBeach Maspalomas on 2 Nov 2023
Dear Guest,Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, room comfort
Terry
The hotel is very modern, clean and comfortable. The room we had was spacious and as there were three of us we certainly had enough room. The room was well stocked too if you wanted to cook for yourself. It has a great pool too, and even on the pool party day we still had space to move about. The staff were amazing, they took their time with us and made sure we had all we needed and were really attentive. A special nod to Rayco, Kevin, Cristian, Diana and Carmen for helping us out.
Stayed 6 nights in Aug 2023
Response from Carlos Aguiar​Hotel Manager AxelBeach Maspalomas on 2 Nov 2023
Dear Guest,Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

michel

Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful time and will definitely stay there again. Staff were friendly , I loved the gym and swimming pool. The room was large and comfortable
Stayed 4 nights in Aug 2023
Response from Front Manager on 22 Aug 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Haseeb

Disliked: Cleanliness, room comfort
Unreasonable manager worst experience I had booking with this hotel
Stayed 5 nights in Jul 2023
Response from Front Manager on 14 Jul 2023
Dear Haseeb, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Luke Tony

Liked: Cleanliness, amenities
Centrally based and comfortable. Clearly dated in the rooms however was still comfortable.
Stayed 6 nights in Jun 2023
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 5 Jul 2023
Dear Luke, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 24 Jun 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Stephen John

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed staying here. It was as cruisy as you want it to be, and as quiet. The staff are all great and helpful, the terrace and pool are beautiful and the beaches all near enough to walk to. I would recommend and will definitely come back!
Stayed 6 nights in Jun 2023
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 16 Jun 2023
Dear Stephen, Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,

10/10 Excellent

Irving J Sanchez

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 16 Jun 2023
Dear Irving, We greatly appreciate the magnificent reviews and the confidence you have placed in us as AxelBeach.We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels.Hope to see you soon.Kind Regards,

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived the one thing that stuck out was the staff. They all make you feel welcome. They are all so proud to work there and its like a family. Ive never been anywhere where the staff have been like this. The room was great. Seperate bedroom area If you need iron and board simply ask at reception Nice pool area quiet in the week but bbq with pool dj on saturday. Most flights tend to be late but checkout was good. Somewhere safe to store baggage and use of all poolside including indoor shower to prepare for journey home I can't recommend this hotel more highly The only thing that wasnt to our taste was the breakfast. Well the cooked sude of it. The bacon was plasticy and the potatoe hash brown inedible as were like cardboard The rest of the breakfast however was great and good choice of fresh fruit cold meats cheese and much more
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 10 Jun 2023
Dear Gordon,First of all, I would like to thank you for staying with us during your visit in Maspalomas. Also, thank you for your opinion and for sharing your opinion is very helpful for us and we really appreciate you take part of your time and give us your point of view.We hope to see you very soon,

8/10 Good

Saud

Travelled with group
Liked: Cleanliness
It’s a decent property. Recently renovated but a pity they didn’t install power outlets in more convenient locations. They also need to provide more toiletries in the rooms. The staff make up for most of the shortcomings. They’re awesome.
Stayed 8 nights in May 2023
Response from Nereida Rodríguez on 26 May 2023
Dear SaudThank you so much for staying with us and for your opinion. Its very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels.Kind Regards, Nereida RodríguezFront Office ManagerAxelBeach Maspalomas

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Always love to stay at the Axel. The staff are so friendly and helpful. I love it here!
Stayed 1 night in May 2023
Response from Nereida Rodríguez on 26 May 2023
Dear Ian,Thank you so much for staying with us and for your opinion. Its very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels.Kind Regards, Nereida RodríguezFront Office ManagerAxelBeach Maspalomas

10/10 Excellent

Douglas

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from Daniel Collado on 4 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Sybaris

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Extremely dated and poorly maintained accommodation. Gym very good. Pool area, music is too loud and stops relaxation.
Stayed 4 nights in Apr 2023
Response from Best Regards on 4 May 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Graham

Stayed 9 nights in Mar 2023
Response from Daniel Collado on 4 May 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Howard

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 19 Mar 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Massimo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean pool, clean rooms, great customer service, location is fantastic. Highly recommended
Stayed 5 nights in Feb 2023
Response from Front Office Manager on 7 Mar 2023
Dear Massimo,We greatly appreciate the magnificent reviews and the confidence you have placed in us as AxelBeach.We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels.Hope to see you soon.Kind Regards, Nereida RodríguezFront Office ManagerAxelBeach Maspalomas

6/10 Okay

Lee

Travelled with group
Axel ok
Basic hotel. This is the second time I stayed here and chose a room facing the pool. This was more expensive. The room seemed smaller than the cheaper room facing the street. Bathroom dated and needs work doing. Balcony was great and spacious. I would say you get what you pay for but this room was more expensive than it should be. I wouldn’t choose this hotel again.
Stayed 4 nights in Jan 2023
Response from Front Office Manager on 5 Feb 2023
Dear Lee,Thanks a lot for staying with us and for sharing your feedback about your stay.Your comments are very important to us as the well-being of our customers is our priority. We always try to offer the best quality and personalized service in order to guarantee the best experience to our guests.We feel very sorry if your holiday with us was not completely satisfactory, since what most matters to our team is to exceed our customer expectations. That's why we put a 24hours reception at the disposal of our guests so any query or request can be made at the moment they need it. We are very grateful about your comments that help us to improve our services, and would like to invite you to come back in order to have the possibility to offer you the best Axel Experience you deserve. Kind regards,Nereida RodriguezFront Office ManagerAxelBeach Maspalomas

4/10 Poor

Rick

L G T B Q
It wasn’t very clear on the website that this is a LGTBQ Hotel. that is their target market and should’ve probably been much clearer. I’m a heterosexual man and was decidedly uncomfortable with the flagrant posters and decals plastered around the hotel. When naked men enter the hot tub that was far beyond my comfort level and my expectations. The hotel is far past its best before date, it’s just tacky and dated. The hot tub was not hot. The shower was lukewarm. It was a bit cool at this time of year and I was looking forward to a hot shower at the very least. Overall pretty disappointing stay, I am moved to another hotel for my remaining two nights.
Stayed 1 night in Jan 2023
Response from Front Office Manager on 7 Mar 2023
Dear LGTBQ, Thanks a lot for sharing your comments about your stay in AxelBeach Maspalomas with us. Your opinion is very helpful to us as it makes as improve our quality and services every day. We would like to apologize if something was not of your liking. Axelbeach Maspalomas put a 24hours reception at the disposal of our guests so any request or query can be made at any time guest feels like. We have taken note of your comments and have passed them to the right departments, so we can improve, even more, our services. We hope we can host you in during your next holidays in Gran Canaria. Kind regards,Nereida Rodríguez Front Office Manager AxelBeach Maspalomas

10/10 Excellent

PJ

Liked: Cleanliness, room comfort
Great gay oriented hotel
Excellent gay oriented hotel. We had a very nice room with a very comfortable King size bed, balcony and good view. Room cleaned every day with fresh towels. Very convenient for the Yumbo centre and local shops and restaurants.
Stayed 7 nights in Jan 2023
Response from Front Office Manager on 5 Feb 2023
Dear PJ,Thank you for your great comment about AxelBeach Maspalomas. I'm pleased that you have been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well-being of our customers.We look forward to seeing you here again in the not-too-distant future.Best Regards,Nereida RodriguezFront Office ManagerAxelBeach Maspalomas

10/10 Excellent

David

4/10 Poor

Iosif

Travelled with group
Disliked: Room comfort
Pretty much an old building
Very very very dated Hotel. Needs a lot of upgrading. We stayed for one night due to the fact that the hotel we want to stay wasn’t available. This property has nothing in common with the main Axel properties in Spain. It is very very old and uncomfortable.
Stayed 1 night in Jan 2023
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 22 Jan 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 6 nights in Dec 2022
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 24 Dec 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Duong, New York

Liked: Cleanliness, amenities
Great location with a nice pool and gym. Rooms are dated and could use an update. Mattress was not good.
Stayed 8 nights in Nov 2022
Response from Carlos Aguiar General Manager AxelBeach Maspalomas on 24 Dec 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

grant

Liked: Cleanliness, amenities, property conditions & facilities
Clean and well maintained
Stayed 7 nights in Nov 2019
Response from Front Office Manager on 8 Nov 2022
Dear Grant,Thank you so much for staying with us and for your opinion. Its very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels.Kind Regards, Nereida RodriguezFront Office ManagerAxelBeach Maspalomas

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, room comfort
Relaxing and comfortable
A great base, convenient location, friendly staff and a good all-rounder.
Stayed 1 night in Oct 2022
Response from Front Office Manager on 8 Nov 2022
Dear Christopher,First of all, I would like to thank you for staying with us during your visit in Maspalomas. Also, thank you for your opinion and for sharing it with all travelers on Expedia. Your opinion is very helpful for us and we really appreciate you take part of your time and give us your point of view.We hope to see you very soon,Nereida RodriguezFront Office ManagerAxelBeach Maspalomas

4/10 Poor

Lee

Disliked: Room comfort
Nice staff, tired building …
Overall disappointing, great staff, tired accommodation, awful pillows, too much noise from opposite complex, then at this hotel deliveries early hours then workmen during the day. The rooms are just too dark, you can’t see a thing when you first open the door (unsafe), the room furniture is way too basic, there are no draws, no hooks, no shelves, a small wardrobe for 2 people. I asked for a queen bed in advance and got 2 singles, I was meant to have a late checkout as a hotels.com gold member but this was declined, changing facilities once checked out are inadequate as there is no air con and you end up wet with sweat trying to change and pack quickly. The real annoyance is that the entrance is at the back of the hotel which results in a long walk unlike other nearby adult only hotels. The air con didn’t work well, the room was always too warm. The gym equipment is good but the room weird, it could be laid out much better, looks uncared for and again the air con makes it an uncomfortable work out. The staff were friendly, professional and excellent but for me the actual hotel is one to be avoided in future.
Stayed 7 nights in Sep 2022
Response from Front Office Manager on 8 Nov 2022
Dear Lee,First of all, I would like to thank you for staying with us during your visit in Maspalomas. We strive to make your stay as pleasant as possible. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor. Your opinion is very helpful for us and we really appreciate you take part of your time and give us your point of view.We would like to apologize about the incidents. We are sure this has been a particular case, and we would like to invite you to repeat your holidays with us so we can offer you the best Axel Experience. Nothing cares us more than the well -being of our customers. Due to this, we offer a 24hours reception at the disposal of our guests so they can communicate any query or request they may have during their holidays, so our staff can do their best to try to help them. Once again, we apologize and assure you that your next stay with us will be enjoyable, as will many of our guests who have already stayed at AxelBeach Maspalomas.We hope to see you very soon,Nereida RodriguezFront Office ManagerAxelBeach Maspalomas

8/10 Good

Bernal

Liked: Cleanliness
Canaria trip
Great location and friendly staff
Stayed 7 nights in Sep 2022
Response from Front Office Manager on 8 Nov 2022
Dear Guest,First of all, I would like to thank you for staying with us during your visit in Maspalomas. Also, thank you for your opinion and for sharing it with all travelers on Expedia. Your opinion is very helpful for us and we really appreciate you take part of your time and give us your point of view.We hope to see you very soon,Nereida RodriguezFront Office ManagerAxelBeach Maspalomas

8/10 Good

Andrew

Liked: Cleanliness
Stayed 4 nights in Sep 2022
Response from Front Manager on 10 Sept 2022
Dear Guest,Thank you so much for staying with us and for your opinion. Its very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels.Kind Regards, Nereida RodriguezFront Office ManagerAxelBeach Maspalomas

10/10 Excellent

john

Liked: Cleanliness, room comfort
Amazing
Amazing place to stay
Stayed 14 nights in Aug 2022
Response from Front Manager on 31 Aug 2022
Dear John, Thanks a lot for sharing your feedback with us and for choosing to stay in our Hotel. We are very pleased to read your nice review. We hope we can host you again during your next holiday in Gran Canaria. Kind regards,

8/10 Good

Phillip

Liked: Cleanliness, room comfort
Very enjoyable with reservations.
Stay was enjoyable, nearest shopping & restaurants at Yumbo Centre, abt 10 minute walk, reception staff really friendly & helpful. Only criticism, hotel listed as No.32, except sign telling you that the entrance is not there anymore is placed between Nos 22 & 24, entrance is actually 200 metres further on, right at No.28!!!! Would have appreciated a kettle as well as or in place of the coffee machine, some of us don't drink coffee.
Stayed 2 nights in Aug 2022

10/10 Excellent

Michael

Stayed 5 nights in Jun 2022
Response from Front Office Manager on 22 Jul 2022
Dear Guest, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards,

10/10 Excellent

Ian

Liked: Cleanliness, room comfort
Carnival Time
Great location. Pool area lovely and lively. Rooms large with great sized balcony’s. Reception bar and cleaning staff very friendly. Reception staff particularly friendly and helpful and go out of their way to chat.
Stayed 7 nights in Jun 2022
Response from Front Office Manager on 4 Jul 2022
Dear Guest, First of all, I would like to thank you for staying with us during your visit in Maspalomas. Also, thank you for your opinion and for sharing it with all travelers on Expedia. Your opinion is very helpful for us and we really appreciate you take part of your time and give us your point of view. We hope to see you very soon, Nereida Rodriguez Front Office Manager AxelBeach Maspalomas

10/10 Excellent

David

Liked: Cleanliness, room comfort
Great location and awesome pool
The staff is very friendly, courteous, and helpful. The pool area is excellent. The breakfast is good with several options and it was very easy to get drinks at the bar to enjoy by the pool. The hotel is conveniently located and only a 5 minute walk to Yumbo.
Stayed 2 nights in Jun 2022
Response from Front Office Manager on 16 Jun 2022
Dear Guest, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards, Nereida Rodriguez, Front Office Manager AxelBeach Maspalomas