Meeting facility

Reviews of Best Western Plus Goulburn

4.5 out of 5
Best Western Plus Goulburn
77 Lagoon Street, Goulburn, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent high quality rooms and available meals either in the restaurant or room service
Stayed 1 night in Mar 2024
Response from Emma on 19 Mar 2024
Hi BrettThank you for your review. Thanks for staying with us in Goulburn. We hope to welcome you back sometime All the best

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, well-equipped room. We had a full kitchen, private courtyard and bathroom with bath. Would recommend to anyone.
Stayed 1 night in Jan 2024
Response from Emma on 16 Jan 2024
Hi James Thank you for staying with us in Goulburn We hope to welcome you back sometime All the best for 2024 & safe travels

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks dodgy from the outside but we were pleasantly surprised. Front desk was friendly and efficient. Room was huge and in great condition. Definitely worth a stay.
Stayed 1 night in Dec 2023
Response from Emma on 2 Jan 2024
Thank you for staying with us in Goulburn. We hope to welcome you back sometime Safe Travels

10/10 Excellent

Kelsey

Stayed 1 night in Dec 2023
Response from e on 13 Dec 2023
Thank you for staying with us in Goulburn. We hope to welcome you back sometime All the best & Merry Christmas

10/10 Excellent

Tony

Liked: Cleanliness, staff & service
Very nice facility
Stayed 1 night in Dec 2023
Response from Emma on 5 Dec 2023
Thank you for your kind words We hope to welcome you back sometime Merry Christmas & safe travels Best Western Plus Goulburn

6/10 Okay

Wai Ka Katie

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Emma on 5 Dec 2023
Thank you for staying with us in Goulburn We hope to welcome you back sometime Wishing you all the best & safe travels Emma Backhouse Best Western Plus Goulburn

4/10 Poor

Sue

Liked: Property conditions & facilities
Disliked: Staff & service
I
Stayed 1 night in Nov 2023
Response from Emma on 27 Nov 2023
Thank you for staying with us in Goulburn Merry Christmas

8/10 Good

dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Emma on 22 Nov 2023
Hi Dan Thank you for staying with us in Goulburn We hope to welcome you back sometime

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Motels I have ever stayed in. Will always return to this motel. Excellent in every manner.
Stayed 1 night in Nov 2023
Response from Emma on 21 Nov 2023
Hi Michael. Thank you so much for your kind words Thank you for staying with us in GoulburnWe hope to welcome you back sometimeWishing you all the best & safe travelsEmma Backhouse Best Western Plus Goulburn

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Emma on 20 Nov 2023
Thank you for staying with us in Goulburn. We hope to welcome you back sometime Safe Travels

4/10 Poor

Kathryn

Liked: Cleanliness
Disliked: Room comfort
Very disappointed that the description and photos do not show the steep stairs leading to the bedroom. I have a knee injury and getting up and down to the toilet made the trip very distressing
Stayed 1 night in Oct 2023
Response from Vicki on 4 Nov 2023
Hi Kathryn,Thank you for staying with us in Goulburn.I'm sorry the room type you selected was not suitable.We have lots of easy access ground floor units as well as accessible units for guests with mobility difficulties.The room style you selected on Expedia has images showing the stairs leading to the loft bedroom.I understand it can be confusing selecting a room type with so many configurations available.Sometimes things do not go according to plan. Our amazing front office team are there to help.Thank you for letting us know about your stay.Safe Travels.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Emma on 29 Oct 2023
Thank you for staying with us in Goulburn. We hope to welcome you back sometime. Safe Travels

10/10 Excellent

Helena

Stayed 1 night in Oct 2023
Response from Emma on 6 Nov 2023
Thank you for staying with us in GoulburnWe hope to welcome you back sometimeWishing you all the best & safe travelsEmma Backhouse Best Western Plus Goulburn

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff , breakfast very good
Stayed 1 night in Sep 2023
Response from Emma on 29 Oct 2023
Thank you for staying with us in Goulburn. We hope to welcome you back sometime. Safe Travels

6/10 Okay

maria

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Emma on 16 Oct 2023
Hi Maria Thank you for staying with us in Goulburn. We hope to welcome you back sometime. Sorry to hear you did not enjoy your stay, if you would like to discuss anything further please do not hesitate to reach out. All the best & safe travels

6/10 Okay

MATTHEW

Liked: Staff & service
Nice. The web site has a pool that is long gone
Stayed 2 nights in Oct 2023
Response from Emma on 15 Oct 2023
Hi Matthew Thank you for your feedback! Please accept my apologies for the web showing our old pool, we have attempted many times to contact google to have them removed with no success. We hope to welcome you back sometime. Safe travels

10/10 Excellent

Madeleine

Stayed 1 night in Aug 2023
Response from Emma on 6 Nov 2023
Thank you for staying with us in GoulburnWe hope to welcome you back sometimeWishing you all the best & safe travelsEmma Backhouse Best Western Plus Goulburn

8/10 Good

Merryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stopover
Stayed 1 night in Oct 2023
Response from Emma on 10 Oct 2023
Thank you for staying with us in Goulburn. We hope to welcome you back sometime

8/10 Good

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Emma on 3 Oct 2023
Thank you for staying with us in Goulburn. We appreciate your feedback We hope to welcome you back sometime Safe Travels

6/10 Okay

Andrew

Stayed 2 nights in Sep 2023
Response from Emma on 23 Oct 2023
Hi AndrewI am so sorry to see you did not enjoy your stay with us in Goulburn. If you would like to discuss anything further please reach out. We hope to welcome you back sometime. Wishing you all the best & safe travels.

8/10 Good

Judy

Stayed 1 night in Oct 2023
Response from Emma on 3 Oct 2023
Thank you for staying with us in Goulburn. We appreciate your feedback We hope to welcome you back sometime Safe Travels

10/10 Excellent

Elias

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to see smiling friendly faces with a great stay to boot!!
Stayed 2 nights in Jul 2023
Response from Emma on 21 Sept 2023
Thank you for with us in Goulburn. We hope to see you soon

10/10 Excellent

Toni

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We booked last minute (without any issues) and the room was a lovely surprise! It was very well set out with a great bathroom and kitchen and a small but pleasant back patio. The trees surrounding the venue has just started blooming and you could shut out all of the outdoor noise so it was lovely and quiet. The staff were also all friendly, helpful and efficient! It really was a good stay!
Stayed 1 night in Sep 2023
Response from Emma on 17 Sept 2023
Thank you for staying with us in Goulburn. We appreciate your kind words. We hope to welcome you back sometime Safe travels

10/10 Excellent

Rebecca

Travelled with family and small children
Very comfortable room.
Stayed 1 night in Sep 2023
Response from Emma on 17 Sept 2023
Thank you for staying with us in Goulburn. We appreciate your kind words. We hope to welcome you back sometime Safe travels

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from Emma on 2 Oct 2023
Thank you for staying with us in Goulburn We hope to welcome you back sometime Safe Travels

10/10 Excellent

Marini

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel Good food Brilliant rooms Friendly staff
Stayed 2 nights in Aug 2023
Response from Vicki on 3 Sept 2023
& wonderful guests!Thank you for your comments.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Emma on 28 Aug 2023
Thank you for staying with us in Goulburn We hope to welcome you back sometime Safe travels

10/10 Excellent

Leanne

Stayed 1 night in Aug 2023
Response from Emma on 13 Aug 2023
Thank you for staying with us in Goulburn We hope to welcome you back sometime All the best & safe travels

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Emma on 10 Aug 2023
Thank you for staying with us in Goulburn

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A beautiful hotel with perhaps the nicest room we have ever stayed in. Exceptional.
Stayed 1 night in Aug 2023
Response from Emma on 6 Aug 2023
Hi Greg, Thank you for staying with us in Goulburn We hope to welcome you back sometime All the best & safe travels Emma BackhouseBest Western Plus Goulburn

8/10 Good

Nawras, Green valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jul 2023
Response from Emma on 24 Jul 2023
Thank you for staying with us in Goulburn We hope to welcome you back sometime All the best & safe travels Emma BackhouseBest Western Plus Goulburn

10/10 Excellent

Jacqueline

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing not to like!
Stayed 1 night in Jul 2023
Response from Emma on 24 Jul 2023
Thank you for staying with us in Goulburn We hope to welcome you back sometime All the best & safe travels Emma BackhouseBest Western Plus Goulbur

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We have stayed here a couple of times now and it’s great! The family room is massive and seems new. The staff are super friendly and we would stay here again next time.
Stayed 1 night in Jul 2023
Response from Emma on 14 Jul 2023
Thank you for staying with us in Goulburn & thank you for your kind words We hope to welcome you back sometime. Safe travels Emma Best Western Plus Goulburn

8/10 Good

mellony

Stayed 1 night in Jul 2023
Response from Emma on 10 Jul 2023
Thank you for staying with us in Goulburn. We hope to welcome you back sometime Safe travels

10/10 Excellent

Roland

Stayed 1 night in Jun 2023
Response from Emma on 4 Jul 2023
Thank you for staying with us in Goulburn We hope to welcome you back sometime All the best & safe travels

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Emma on 28 Jun 2023
Thank you for staying with us in Goulburn We hope to welcome you back soon!

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Emma on 14 Jun 2023
Hi Christian Thank you for staying with us in Goulburn We hope to welcome you back sometime

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with kitchenette and all items needed to prepare a simple meal
Stayed 1 night in Jun 2023
Response from Emma on 12 Jun 2023
Thank you for staying with us in Goulburn

10/10 Excellent

Kerry

Liked: Staff & service, property conditions & facilities
Staff were great with effortless checkin and restaurant was lovely
Stayed 1 night in May 2023
Response from Team Best Western Plus on 23 May 2023
HI Kerry,Thank you for your review.All the best

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable Great location Wonderful staff
Stayed 1 night in Apr 2023
Response from Emma on 30 Apr 2023
Hi Melissa. Thank you for staying with us in Goulburn. We hope to welcome you back sometime

10/10 Excellent

Sandra

Stayed 1 night in Feb 2023
Response from Vicki on 22 May 2023
Hi Sandra,Thank you for spending the night with us in Goulburn.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot to stay in town, with excellent rooms, great staff and the restaurant dinners/ breakfasts are fantastic as well, a welcome change from other places you'll stay at. A few updates happening with the dug-up driveway and restaurant/entry areas being worked on, but didn't really affect our stay in any way. Will stay here next time around for sure.
Stayed 1 night in Apr 2023
Response from Emma on 17 Apr 2023
Hi Dan. Thank you for staying with us in Goulburn. We hope to welcome you back sometime. Safe travels

8/10 Good

Andrew

Stayed 1 night in Apr 2023
Response from Emma on 19 Apr 2023
Thank you for staying with us in Goulburn

8/10 Good

Elias

Stayed 1 night in Apr 2023
Response from Emma on 7 May 2023
Thank you for staying with us in Goulburn

4/10 Poor

Janene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Emma on 25 Apr 2023
Hi Janene. Sorry to hear you did not enjoy your stay. If there is anything i can assist further with please let me know. We do hope to welcome you back sometime Safe travels

4/10 Poor

Vincenzo

Business traveller
Liked: Amenities
Disliked: Staff & service
It old but ok
Stayed 1 night in Mar 2023
Response from Emma on 30 Mar 2023
Thank you for staying with us in Goulburn

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is very quiet
Stayed 1 night in Mar 2023
Response from Emma on 27 Mar 2023
Hi PhillipThank you for staying with us in Goulburn We hope to welcome you back sometime

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was perfect for our family of six, the split level with the four single beds upstairs was terrific for our children, and the lower level was spacious, providing us with everything we needed and more. The rest room facilities with the separate shower and WC allowed for several people to use the facilities privately and concurrently. The large internal window between the bath tub and the rest of the suite was a great touch.
Stayed 1 night in Mar 2023
Response from Emma on 16 Mar 2023
Hi Laura. Thank you for staying with us in Goulburn We hope to welcome you back sometime

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Emma on 7 Mar 2023
Thank you for staying with us in Goulburn. We hope to welcome you back sometime. All the best for 2023.

8/10 Good

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, comfy bed and good meal. Should supply a leaflet to let you know how to use the TV to access wifi/menu ect. Shower grate was horrible to stand on, otherwise a lovely stay.
Stayed 1 night in Feb 2023
Response from Emma on 21 Feb 2023
Hi Katie. Thank you for your feeback. We hope to welcome you back sometime Safe travels