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Reviews of Somatel Goodlettsville

2.5 out of 5
Somatel Goodlettsville
355 East Cedar Street, Goodlettsville, TN

Reviews

4.0
Rating 10 - Excellent. 6 out of 76 reviews" "
Rating 8 - Good. 4 out of 76 reviews" "
Rating 6 - Okay. 8 out of 76 reviews" "
Rating 4 - Poor. 24 out of 76 reviews" "
Rating 2 - Terrible. 34 out of 76 reviews" "

4.0/10

Cleanliness

4.4/10

Staff & service

10/10

Amenities

3.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Sherika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property and the management
Stayed 1 night in Mar 2024

10/10 Excellent

Sherika

Stayed 1 night in Mar 2024

8/10 Good

Bella

Stayed 1 night in Mar 2024

2/10 Terrible

Austin

Was told no room available after paying for 2 rooms through expidea
Stayed 2 nights in Feb 2024

4/10 Poor

Mark

Disliked: Property conditions & facilities, room comfort
Misleading
First of all, the pictures that they have on the Hotels website are not actually of the hotel. I don't know where the pictures are from but they are not of the hotel. Second, the Hotel is in serious need of updating. Everything is old and in poor condition, such as stains and cigarette burns in everything. This establishment is well below the star level that they are claiming.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall avoid this place unless you are used to substandard accommodations and need a cheap price.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
no microwave cups from Holiday inn express no carpet no light bulbs on lamp other lamp you had to plug it in to work dirty furniture one set of towels smoking room smelled like cigars I had a 3 day stay got locked out second night had to go back to lobby
Stayed 3 nights in Oct 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Ant, Goodlettsville

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically you’re getting what you pay for, no towels, no working fans, dirty, and smells like a smoker.
Stayed 1 night in Oct 2018

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were put in a hotel room that smelt like nothing but cigarettes and arm pits. Our bed sheets were disgusting, and our comforter had smoke cigarette holes all over! Horrible!
Stayed 1 night in Sep 2018

6/10 Okay

charlie

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
nasty
it took 2 people like 20 minutes to get me checked in and I had a reservation...then I went without socks or shoes in the room that night and when happen to see my feet I couldnt believe how black and dirty they were...they must never mop them floors.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the creepiest, nastiest hotel I’ve ever attempted to stay in! There were vagrant’s wondering around the parking lot, the man at the window was incredibly rude at check in, and to top it off several officers were arresting people as we left! We walked into the nasty room which smelled rancid and contained a mini fridge covered in mold, and immediately began making calls to be refunded our money. We only stayed about an hour at this place. The pictures online are not of the actual hotel!! It is not 2 stories or even remotely clean. DO NOT STAY HERE!!!
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even homeless wouldn’t stay here for free.
The rooms reeked of smoking and there were cigarette burn holes in the sheets. The hotel itself was sketchy as people kept going through the night. On the positive side you do not have to pay for porn since the walls were thin enough you can listen to the “neighbors” entertaining “customers” all night long. I have stayed in some interesting places thanks to the Military, after sleeping here I have a new record for worst place. I can remember a few ditches that were cleaner and smelled better.
Stayed 1 night in May 2018

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty!!
There was no hot water! Cigar butts in the shower! The room smelt like cigarettes! There was mold all in the ceilings! I would not recommend to stay here.

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had very nasty looking carpet the furniture was very old
Stayed 1 night in Mar 2018

4/10 Poor

Art, Fayetteville, NC

Disliked: Staff & service, property conditions & facilities
Not worth the nightly rate
Room was generally clean, gum stuck to the top of the headboard. What's the use in having non-smoking rooms if they all smell like a large ashtray? Pillows were yellow inside the pillow case, my wife made me go to Walmart at 5 in the morning to buy pillows and a bed in a bag. She refused to sleep in the bed because it smelled like a ashtray. they need to air the rooms out seriously. save yourself the heartache and stay somewhere else.
Stayed 3 nights in Sep 2017

8/10 Good

Amii

Liked: Cleanliness, room comfort
Not too shabby
Other than being a little run down, it was a pretty good deal for the price. Location is convenient to everything in Goodlettsville.

4/10 Poor

Mick, Atlanta, GA

Disliked: Cleanliness, property conditions & facilities, room comfort
Kinda sleezy
What appeared to be dried blood on the phone.. even the next day after cleaned by staff. No remote for tv. Front window, bc no desk, had no extra remotes. Check in was standing outside and passing info thru ticket window. Should've know something was up from the beginning. Oh well.. live and learn.

2/10 Terrible

maxwell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have slept in
First when I got thereafter driving 17 hrs to check in the man was rude, printer not working properly to print my reservation confirmation. He said it was not his problem, entered the room it was smelling , the bed itself was smelling, the pillows were smelling , I had to go to my car and brought my own towels to cover the stinch of the pillows, will not recommend it to anyone. I only spent 3 hrs there , the scent was unbearable

4/10 Poor

Katrina ellis, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK
It was a place to lay your head the shower head was right wager came from both ends i had to put a towel on to stop the water from shot Out

2/10 Terrible

lynnette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Ever
This hotel had to be by far the worst I've stayed in. I had to stand outside to check in at a check in window in the cold at 10:30 pm. The room was half way clean. Half used toilet tissue still on the roll,Towels and washcloths dingy,new carpet laid but not complete,bedspread had multiple cigarette burns, dead bugs behind the nightstand,the room smelled of smoke,old worn out refrigerator that didn't even work, tv needs upgraded! And to top it off two housekeepers and male and female were cleaning rooms at 7pm with grocery carts and smoking cigarettes while going in and out the rooms. The best thing about the stay was the price and the bed was soft. But you get what you paid for... Very run down.

2/10 Terrible

Arfana, Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Rooms
The room was dirty, smelt like a dirty toilet. The smell was so overpowering we could hardly sleep.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely aweful
Never stay here again... I would rather sleep in my car

4/10 Poor

Andrea, Pendleton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
The room smelled like cigarette smoke. Absolutely no hot water to take a shower. We had to go to a different room to use the shower. We didn't get any discount or even an apology. Will never stay again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Goodlettsville
They have bugs, "the comforter" had cigarette holes, the mattress cover never been washed, the room smelled funny. It was a last resort since every other hotel was booked. I would only recommend if there is no other option.

2/10 Terrible

brian, Louisville KY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches & Urine
Awful! I should have read reviews before booking. Clerk was wearing a dirty t-shirt and was boarder line rude during checkin. 3 min after arriving at our room we found a urine stain in the bed. Immediately went to the front desk but had to wait in line (this was at 1am mind you) waited as a group of clean cut young adults wanted a refund for a roach in their bed. Manager refused! I booked through hotels.com and was told to contact them for a refund. I called on the spot. The hotels.com agent called the manager/owner/crook right in front of me. The manager refused the refund. I didn't stay and argue. These guys didn't bat an eyelash at stealing people's money. They can keep their urine stained roach infested motel. Ugh I should have read the reviews!

4/10 Poor

Christopher, Lexington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iold cheap hotel
You get what you pay for, a cheap, not very nice, old hotel.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
"Bates Motel"
If you are looking for a hotel, where the carpet is filthy, the sheets are stained with cigarette burns, every lamp shade was filthy, the fridge was disgusting, and there was no heat (because when we turned it on it smelled like it was going to catch fire). This is the hotel for you! The staff was very nice, and willing to help out with anything we needed, but the room was so disgusting we could not even stay there!

2/10 Terrible

sonja, Duesseldorf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no check in after midnight
When we arrived in the night, there was nobody at the reception. We ringed, we phoned theme, no reaction!!! We had to find another motel in the night (for a higher price, of course). Next morning we went there and the man told us, that he went to sleep at midnight and didn't hear the bell!

2/10 Terrible

Mattison, Marietta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condom wrapper left in my room from last guest. Unacceptable.

2/10 Terrible

Mattison, Marietta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
I first arrive at and they can't check me in until 8:00a because of a computer issue. Then, I get to my room and the refrigerator racks were missing. Upon cleaning out my room for checkout, I found an empty condom box and receipt from the previous occupant. The manager could or not do anything more to resolve this but offer to change my room (which, too late, I'm already checking out). But the attitude received made it seem like he was blamming me for not inspecting my room and bringing the matter to him earlier (so sorry I can't find time between the 12 hour shifts I work to inspect my room for condom wrappers). Avoid like swine flu!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
TERRIBLE！！ They need pest control service foe sure
There are spiders and tick and fly in the room.... Don't stay there for your trip.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievably bad.
We didn't stay at this hotel after seeing it!!!! The room was an outside room and the door did not lock! The mattresses were stained and it had a 70's decor. This is not a safe place to stay!

2/10 Terrible

joy, Detroit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.
Worst almost stay ever! We ordered three rooms from Hotels.com as we were driving up from the south. When we arrived, the office was empty for about 5 minutes until the office clerk arrived. We mentioned the three rooms and he showed us hotels.com paperwork for two rooms, not three- also telling us he had no "king beds" (we'd reserved two doubles and one king) as we'd have to pay $5 more for a double. We called hotels.com from the lobby, and mentioned our dismay. They called him directly and we heard him tell hotels.com that he did have the king beds available and after they sent more paperwork we could have the rooms. Then when he got off the phone, he told us that he would get our rooms available. We asked to see the king room and he refused. We asked again and he told us to leave the premises and we would get no rooms at all. We left the lobby and called hotels.com, hotels.com stated that we would not get our prepaid hotel costs back. We called the police, and after a long discussion, the police asked us to leave as the innkeeper asked us to leave. A third call to hotels.com and after another call back to the innkeeper, we got our money back. Three calls to hotels.com and 90 minutes later we were on our way to another hotel. This time a good clean one. I would recommend any hotel other than M-Star

4/10 Poor

Jacqueline, Nahsville, tn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy
I had to ring the service bill for over 10 mins before someone answered. Then once the lady noticed me at the window. She did not apolize for me haveing to wait, Then she called another person to come help me. She did this without even telling me she was leaving.

4/10 Poor

A air

Disliked: Cleanliness
weekend getaway
ended up with 30+ bites on my neck and arms, the bed and linens looked clean and never saw anything crawling. The bedspread was covered with burns even though it was a non-smoking room.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a family friendly place. If you have the money, go elsewhere.

2/10 Terrible

stephanie w.

Disliked: Cleanliness, staff & service, room comfort
don't stay!
We checked in the staff was rude! the office smells horrid! They had bed bugs!! Please beware!!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Room stay was okay, opened up a drawer found a syringe, air fresher needed

4/10 Poor

Tony, Chicago

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so clean
Could have been cleaner but ok for the price you get what you pay for!Tony

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Worst experience ever.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible MOTEL
I took pics of the inside of my room there was a bug in the bed and spider webs all over and they would not give me my money back horrible experience while on vacation. I wouldn't recommend this hotel to my worst enemy.

4/10 Poor

Mel, indianapolis

Disliked: Cleanliness, property conditions & facilities, room comfort
Wasnt the greatest but it was better than sleeping on the street...

6/10 Okay

Ms T, Goodlettsville

Liked: Cleanliness, property conditions & facilities, room comfort
It's ok
It's ok!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation, no room
I made reservations online. When I got to the hotel they said there were no more rooms for me. Had to wait over an hour to get a room at a hotel 45 minutes away...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
false info were provided about the hotel.
I am not going to sugar coat anything, or going to exaggerate. Here's my experience. The manager (who was the only one at the office at the time, and was sleeping) threw bunch of racist insults at us b/c we asked for extra blankets around 2am (they have a sign on the office's door reads 24 service), which we asked for 4pm the day before but didn't get them. And the WIFI didn't work in our rooms. The manager replied with "what can I do" when we informed him about the issue. Hotels.com said the hotel is 4 miles from downtown Nashville, that's not true...around 15 miles! Another thing, I, and two of my friends, got itchy in the first night there, we had two rooms. I am leaving my personal feelings aside, and all what I said is sadly what I experienced. And of course I will never ever book that hotel whatsoever.

4/10 Poor

Verified traveller

Disliked: Staff & service