We were impressed by the excellent service demonstrated by staff in terms of their attitude of service; helpfulness and efforts made in answering to our various queries eg: how to get to West Lake via public transport, booking of tickets for The Romance of the Song Dynasty and Impression West Lake shows, getting taxi / travelling time from one place to another.
This is the 2nd time I stay at this hotel within the last 6 months. The staff is friendly. My room was smaller than the previous time but the the bathroom was modern and very spacious, and everything was clean.
Breakfast is limited in western choice but there is the usual coffee/toasts/butter/eggs/bacon.
The hotel is located in Wulin Square which is not too far from West Lake, but the hotel surroundings have nothing interesting and there is a lot of construction work at the moment.
All in all, the hotel is a good value for money, with fairly modern and clean rooms. It is fairly central despite the fact that there is nothing to do or visit within a 10 min walking distance range.
The hotel is about 15rmb taxi from both the train station and west lake, but what it lacks in proximity to the lake (it's about a 10-15min cab ride) it more than makes up for in comfort, style, and enjoyment. The room was absolutely spotless, with an amazing bed and shower. Friendly staff, albeit with less than impeccable English, and thoroughly clean building. I highly recommend this place if you don't mind the distance. It was an amazing price for the quality of room and location.
Helpful staff, good amenities including a laundromat but located in the middle of nowhere. Takes a lot of time to reach anywhere by taxi due to heavy traffic on the roads. Subway network not yet in place in full and no station is close by but connected by buses which have a good network but are always crowded. Lot of good eating joints are available nearby which is a plus point. However main tourist attraction area namely west lake is far away. It is better to stay at a place close to the West Lake.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.