exceptional experience!! an outstanding hotel with professional staff.
The staff are so friendly and helpful, i cannot remember their names, one is a tall lady who take extra effort to help us in transportation when there was no taxi available. There is another Polish lady, Anna, who is hired to help foreigners.
The outside of the hotel doesn't look very attractive, the lobby is not grand at all, but it is fascinating. The huge screen behind the check in counter makes your waiting not boring. Be careful where you enter the elevator thought, the three side mirrored wall gives you an illusion, don''t ran into the wall.
The room is very spacious and contemporary design with a huge washroom/bathroom. Top quality in terms of cleanliness, service and features. We loved it!
This is the 2nd time I stay at this hotel within the last 6 months. The staff is friendly. My room was smaller than the previous time but the the bathroom was modern and very spacious, and everything was clean.
Breakfast is limited in western choice but there is the usual coffee/toasts/butter/eggs/bacon.
The hotel is located in Wulin Square which is not too far from West Lake, but the hotel surroundings have nothing interesting and there is a lot of construction work at the moment.
All in all, the hotel is a good value for money, with fairly modern and clean rooms. It is fairly central despite the fact that there is nothing to do or visit within a 10 min walking distance range.
The hotel is about 15rmb taxi from both the train station and west lake, but what it lacks in proximity to the lake (it's about a 10-15min cab ride) it more than makes up for in comfort, style, and enjoyment. The room was absolutely spotless, with an amazing bed and shower. Friendly staff, albeit with less than impeccable English, and thoroughly clean building. I highly recommend this place if you don't mind the distance. It was an amazing price for the quality of room and location.
Helpful staff, good amenities including a laundromat but located in the middle of nowhere. Takes a lot of time to reach anywhere by taxi due to heavy traffic on the roads. Subway network not yet in place in full and no station is close by but connected by buses which have a good network but are always crowded. Lot of good eating joints are available nearby which is a plus point. However main tourist attraction area namely west lake is far away. It is better to stay at a place close to the West Lake.
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