This was my best Marriott stay to date! Yes, I have had more elegant ones, but none with staff as great as this hotel. I used to work for Marriott and know the customer service required to be a part of the quality chain, however, these employees outperformed all other Marriott Hotels in the past. After I got my Son from the orphanage, I asked if I could get another water per day and they made sure I had plenty my entire stay. On our last day the staff packed up a lunch bag for both of us to take on the plane and wished us well. This is after they greeted me each morning remembering what beverage I had in the morning, whisked away empty plates, brought us anything we may have ordered from the buffet custom made. They answered my Son's myriad of questions he had and brought him his special plates and cup each morning. They showed him how to work the register and gave him the duplicate tape and showed him how it worked. Everyone was very pleasant and showed great care and patience with a very scared little boy and his new Mommy.
I stayed at this hotel for 6 nights. I booked this one because of its location and did not expect any thing more than a simple business hotel. ON checking in, I discovered what a great hotel this was. My room was one of the most spacious I stayed in among many hotels. The staff was courteous, friendly and efficient. Very clean and the hotel provided its bottled water when I needed more at no cost. The hotel has three restaurants. The Chinese restaurant offers a very wide menu and does not cost much. You can have a nice meal for as little as 100 RMB. The Fu Cafe is open 24 hours and for dinner, there is a nice buffet, a combination of Chinese and Japanese. Again the atmosphere is relaxed and the restaurant is rather quiet after 8 pm. All in all, it is a hotel that will not disappoint. Only area of improvement is better wi-fi. The wi-fi was rather slow.
This is the 2nd time I stay at this hotel within the last 6 months. The staff is friendly. My room was smaller than the previous time but the the bathroom was modern and very spacious, and everything was clean.
Breakfast is limited in western choice but there is the usual coffee/toasts/butter/eggs/bacon.
The hotel is located in Wulin Square which is not too far from West Lake, but the hotel surroundings have nothing interesting and there is a lot of construction work at the moment.
All in all, the hotel is a good value for money, with fairly modern and clean rooms. It is fairly central despite the fact that there is nothing to do or visit within a 10 min walking distance range.
Helpful staff, good amenities including a laundromat but located in the middle of nowhere. Takes a lot of time to reach anywhere by taxi due to heavy traffic on the roads. Subway network not yet in place in full and no station is close by but connected by buses which have a good network but are always crowded. Lot of good eating joints are available nearby which is a plus point. However main tourist attraction area namely west lake is far away. It is better to stay at a place close to the West Lake.
The hotel is about 15rmb taxi from both the train station and west lake, but what it lacks in proximity to the lake (it's about a 10-15min cab ride) it more than makes up for in comfort, style, and enjoyment. The room was absolutely spotless, with an amazing bed and shower. Friendly staff, albeit with less than impeccable English, and thoroughly clean building. I highly recommend this place if you don't mind the distance. It was an amazing price for the quality of room and location.
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