Ratings based on 377 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Skiing at Kicking Horse

Posted 20-Feb-2015
When we arrived, there were 2 mattresses kind of blocking our suite entrance due to paint job at next suite. Unfortunately we witnessed burning garbage at the perimeter of the motel. We definately smelled it for a day or two. Staff are friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary, AB

Posted 20-Feb-2015
We checked in last minutes and the staff was very quick to check us into a room with a kitchenette as per our request. It is about average cost for hotels in Golden but I found this place cleaner and friendlier-there were also more tv channels to enjoy after a long day on the mountain.
1 out of 5
by A verified travellerfrom Calgary

Do not stay here.

Posted 19-Feb-2015
I have never been treated so badly anywhere. I have a physical disability and had requested a room on the ground floor because stairs are extremely difficult for me to manage. They did have one room available but wouldn't let me have it because I booked through Expedia. They blamed Expedia for not having the reservation correct which still doesn't explain why they wouldn't give me the ground room floor. Black mold in the bathroom, dirty carpets and an extremely rude staff made my family's stay as bad as it can get. To top it off I took my 11 year old son to the pool, only to walk in on a hot tub full of people drinking. It is not a supervised area just a bunch of people with a cooler full of beer. When I asked the front desk about it they basically told me to suck it up and I had to live with it. THIS PLACE SUCKS. DRUNKS YELLING AND SCREAMING UNTIL 3 am KEPT ME UP ALL NIGHT AND THE STAFF DID NOTHING TO STOP IT. I can't say enough to tell you how bad it was. NEVER AGAIN!!!! If you are looking for a big all night party I guess it's ok but please do not bring your family here.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to ski hill

Posted 25-Jan-2015
Friendly staff, clean rooms, good breakfast. Walls between rooms are a bit thin and we could hear conversations and TV's in other rooms. Would stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canadian Rockies

Clean and comfortable

Posted 13-Jan-2015
Pros: Kids liked the pool and waterslide; adults liked the hot breakfast that was included.
Cons: Not THE most soundproof place I've ever stayed, but that's not surprising. You could ask guests not to idle their diesel engines early in the AM.
Location: Most people seemed to be there for snowmobiling. Kicking Horse Resort was looking nice for skiing, but we were there for minor hockey.
A nice, clean, reasonably-priced place to stay in Golden. Staff were very pleasant.
1 out of 5
by A verified travellerfrom Cochrane

Will not be back!!!

Posted 13-Jan-2015
Pros: Nothing
Cons: See above
Stayed here to go sledding on the weekend, wasn't given the room I booked on Expedia because I had my pet. Was put in pet specific room and charged more than twenty bucks extra a night. Either I pay a pet fee and pick my room or I don't pay a pet fee and they put me in a pet specific room and I don't pay a pet fee. Room was as plain as could be and not overly clean. The power went out in our room at about 3:00 am and got cold in there. No effort at all was made by hotel staff to appease anything. I will NEVER STAY HERE AGAIN!
1 out of 5
by A verified travellerfrom Alberta

Terrible Service & Room conditions

Posted 05-Jan-2015
No hot water or power in bathroom. Staff did not offer another room ,to repair or discount stay. Traveling with a newborn was not fun
4 out of 5
Recommended
for Couples
by A verified travellerfrom Edmonton

nice

Posted 30-Dec-2014
Pros: food, and room itself was good
Location: it could have been nearer to downtown but wasn't bad at all
it wasn't a bad stay at all, the restaurant staff was excellent, I didn't mind the breakfast either. I decided to stay again on my way back from the coast.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Quaint, comfortable, low cost

Posted 29-Dec-2014
Pros: Kept clean
Cons: Pillows were hard, and way too thick
Location: Situated on the outskirts of Golden BC. Quiet, but close to all shops, dinning, skiing
Very nice stay for low cost. We booked last minute, and had to choose this over our top pick. Served hot breakfast every morning. Not the most fancy, but was clean and well kept. Our biggest complaint was that the pillows were too thick. Staff was very nice. Our waiter at the hotel's lounge was hilarious, and made our evening one to remember. Enjoyed the pool, and hottub.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom perth australia

Good hotel just off main road, easy to locate.

Posted 12-Dec-2014
Cons: Did not notice any glaring faults.
Location: Not a long enough stay to comment.
Used as an overnight stay, however close to all activities with friendly staff good food and facilities. Would stay again without hesitation.