Superior 2 Bedroom | Balcony view
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Reviews of Swell Resort

4.5 out of 5
Swell Resort
1 Ocean Street, Burleigh Heads, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 222 out of 432 reviews" "
Rating 8 - Good. 137 out of 432 reviews" "
Rating 6 - Okay. 47 out of 432 reviews" "
Rating 4 - Poor. 21 out of 432 reviews" "
Rating 2 - Terrible. 5 out of 432 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Well located to beach and comfortable to stay.
Stayed 2 nights in Oct 2023

6/10 Okay

Leron

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities
The location was a positive. It was close to the beach and the shops. The room was not the cleanest. The closets just had items thrown in it. The dishwasher did not operate well. The couches were not clean under the cushions. The outdoor grill I was unable to use because the tank would not warm the hot plate. I called to report the grill issue, but it was not resolved.
Stayed 2 nights in Sep 2023

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location for beach, restaurants, cafes and early morning view of sunrise magic.
Stayed 2 nights in Aug 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, clean, fantastic facilities, room was excellent
Stayed 2 nights in Aug 2023

8/10 Good

David

Stayed 1 night in Jul 2023

8/10 Good

Deanne

Liked: Amenities
Disliked: Cleanliness
Beautiful decor & homely.
Stayed 3 nights in Jul 2023

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything we needed lovely apartment
Stayed 2 nights in Jul 2023

10/10 Excellent

Jim

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Very clean and the in it was well equiped. The staff are really friendly and accomodating
Stayed 2 nights in Jul 2023

10/10 Excellent

Coralie, Kadina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious and well set out with one bathroom and bedroom on one side and the other bathroom and bedroom on the other side with the living areas in between which meant I could go to bed early if I chose and not hear my teens giggling. It is a perfect location with loads of parking available, short walk to busy James St and the beach plus it has a heated pool on site too. Friendly front reception staff and easy check in, great pricing.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great size apartment and great view. Although traffic noise was an issue.
Stayed 3 nights in Jun 2023

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

david

Stayed 1 night in May 2023

8/10 Good

Shannon

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were quite rude, disappointing because otherwise a beautiful place
Stayed 7 nights in Apr 2023
Response from Swell team on 1 Jun 2023
Good morning Shannon, We love that you enjoyed the location and amenities here at swell. We are very sorry to hear you had a problem during your stay. We understand that wotif charged you 200 and then had to pay again once you checked in with us. We are confident wotif would have recognised their error in charging you and refunded you. Kind regardsSwell resort

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It saw spacious and quiet. The pool was nice to swim in. The gym was small and usable. The staff were really kind and helpful.
Stayed 5 nights in Jan 2023
Response from Swell Resort on 20 Jan 2023
Hi Meredith,Thank you for your lovely feedback. It was a pleasure having you and look forward to seeing you in the future.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, close to the beach and shopping area. Friendly and welcoming staff.
Response from Swell Resort on 20 Jan 2023
Hi Monique,Thank you for your feedback & choosing to stay with us. Have an amazing weekend.

10/10 Excellent

steven

8/10 Good

Kelly

Stayed 2 nights in Dec 2022

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2022

4/10 Poor

Belinda

Travelled with family
Disliked: Cleanliness
When we arrived to our room it had not been cleaned, beds unmade and dirty towels in the bathroom. Firstly we were told they will clean this room however came back and told us they will change us to another room. We went to the new room - this was definite a down grade and 2 story which didn't help as I had a broken foot which could be easily seen. My husband went back down to reception and they said they would clean our original room. Close to 3 hours later we finally got into a clean room. Payment was proceeded and a discount was not received even though we were not at fault. The manager did say on check out that she had made a note on our file that next time we came back we worked be looked after..... we won't be back. One of the ladies at reception was lovely and very apoligetic but management need to lift their game.
Stayed 2 nights in May 2022
Response from Suzanne - Resort Manager on 6 Jun 2022
Hello and thank you for your feedback regarding this unfortunate situation. Absolutely not an excuse for checking you into a dirty apartment, but just by way of explanation, navigating new software meant that your apartment was missed on the cleaning list. The three bedroom apartment offered as a substitute was intended as a way of getting you into an apartment more quickly. It's actually a lovely 3 Bedroom with ocean views and a spacious terrace, but possibly after your negative arrival experience, it felt as though you were being fobbed off into a lesser standard apartment. The lovely ladies at the front desk honestly didn't realise you would have trouble navigating stairs or I promise they wouldn't have offered it to you, they were a bit under the pump and thought it a good alternative. Finally, the long wait for the room was due to the front desk girls needing to get into your apartment and clean it properly for your eventual check in. We should have offered you a meal or at the very least a drink at Club Burleigh, but on reflection, our lovely relief manager decided you needed to be recompensed with another stay at our expense. I'm so grateful that you have taken us up on our offer and hope that when you come back in August, you can experience the friendly and efficient service we are known for, and our clean and comfortable apartments. Once again, our thanks for your understanding and your valuable feedback.

10/10 Excellent

Jenet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is a real gem among the hustle and bustle during the busy school holiday period. We were impressed from the very first moment we arrived right to the end of our stay. A quiet and most relaxing experience was enjoyed at Swell, we’ll certainly be back soon. We recommend a stay at Swell, you won’t be disappointed with everything including the beach at your doorstop.
Stayed 5 nights in Apr 2022
Response from Swell Resort on 12 May 2022
Hi Jenet Thank you for your wonderful review and recommendation. We're thrilled you enjoyed the resort and we look forward to your next visit.

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great family accomodation minutes walk from beach, cafes & restaurants. Apartment was spacious and clean. Would definitely stay again.
Stayed 3 nights in Mar 2022
Response from Swell Resort Burleigh Beach on 30 Mar 2022
Hi Rebecca, Thank you for taking the time to leave us a review. It's great to hear you enjoyed your stay with us. We always appreciate such positive reviews, and look forward to welcoming you back in the near future. Thank you. Kind Regards, Swell Resort Burleigh Beach

8/10 Good

Susan

Liked: Cleanliness, room comfort
Great location , very clean and friendly staff
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Clean and good location
Clean apartment, quiet inside apartment when doors and windows are closed. Club Burleigh directly below, food was surprisingly good. Handy location to all shops and beach.
Stayed 1 night in Jan 2022

10/10 Excellent

kaye, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
1143 had a fantastic balcony with a great view of ocean and pool. Fast lifts. Great facilities- bbq, tennis court, gym, large pool and spa. Easy walk to beach, cafe, restaurants and Woolworths. My daughter loved the huge tv with free Foxtel. Highly recommend Swell Resort and can’t think of anything I didn’t like.
Stayed 7 nights in Dec 2021

10/10 Excellent

Geoff

Travelled with partner
Liked: Amenities, property conditions & facilities
Just a great property to stay at Burleigh Heads very handy to all beaches restaurants shops great spot !
Stayed 2 nights in Nov 2021

10/10 Excellent

Rodney Maurice Jude

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean , close to beach and shops
Stayed 1 night in Nov 2021

6/10 Okay

Laura

Stayed 2 nights in Nov 2021
Response from Swell Management on 11 Nov 2021
Hi Laura, Thanks for your review, we're so sorry we didn't live up to your expectation, but we strive to improve so next time let us know specifically what you didn't enjoy. I do understand that the apartment you stayed in hasn't been refurbished as yet, but we are getting there and most have had a makeover. Thanks again, and we hope you will book again and let us know exactly what you are looking for so you leave happy! Kindest regards,

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved our stay here it was a great location close to the beach and shops. The pool area was great
Stayed 5 nights in Sep 2021
Response from Swell Management on 11 Nov 2021
Thanks so much for your review Sally. We appreciate you taking the time and we're so happy you enjoyed your stay! See you next time you come to Burleigh!

8/10 Good

Peter, Melbourne

Liked: Cleanliness, amenities
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, nice views, overall a good experience
Stayed 9 nights in Jun 2021
Response from Reception on 7 Jul 2021
Thank you for your kind words! Happy you enjoyed your stay, hope to see you again soon!! The Swell Team

10/10 Excellent

Verified traveller

Liked: Cleanliness
Good size unit with everything, nice view great pool & spa close to shops cafes & beach
Stayed 3 nights in Apr 2021
Response from Swell Team on 17 May 2021
Thank you very much for your kind words! Hope to see you here again soon!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly & efficient. Rooms very clean. Excellent location.
Stayed 5 nights in Feb 2021
Response from Suzanne on 8 Mar 2021
Thanks for taking the time to review us. We look forward to seeing you back at Swell.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice & helpful overall had great time and would recommend will return
Stayed 7 nights in Feb 2021
Response from Swell Management on 16 Feb 2021
Thank you very much for your wonderful review!! We hope to see you here again!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was comfortable and clean. Lots of windows to open it up. :)
Stayed 1 night in Feb 2021
Response from Swell Management on 16 Feb 2021
Thank you for your wonderful review. Happy you enjoyed your stay with us.

8/10 Good

Robert, Brisbane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the beach and food precinct of Burleigh heads
Stayed 3 nights in Dec 2020
Response from Swell Management on 8 Jan 2021
Thank you for your review. We hope to have you back again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2020
Response from Swell Management on 8 Jan 2021
Thank you for your review. We hope to have you back again soon!

10/10 Excellent

Graeme, Sydney

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was a basic one bedroom unit but water views plus over the pool. Very nice for a one night stay
Stayed 1 night in Dec 2020
Response from Swell Management on 8 Jan 2021
Thank you for your review. We hope to have you back again soon!

10/10 Excellent

Melinda

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2020
Response from Swell Management on 8 Jan 2021
Thank you for your review. We hope to have you back again soon!

8/10 Good

Bob, Brisbane

Travelled with family
Liked: Amenities, property conditions & facilities
Location was great, and the resort was clean and well looked after. A couple of issues: the clothes dryer wasn't working. It kept turning off after a few seconds. The TVs may also need updating, but other than that, I would definitely come back again.
Stayed 2 nights in Oct 2020

10/10 Excellent

J, Brisbane

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Location, good amenities, had fun playing tennis with their hire equipment
Stayed 1 night in Oct 2020
Response from Swell on 29 Oct 2020
Thank you for taking the time to complete a review of your recent stay. We are pleased you found our amenities good and had fun playing tennis, We hope to see you back at Swell Resort next time you are visiting the area

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Swell on 29 Oct 2020
Thank you for submitting a review on your recent stay We hope to see you next time you are in the area

8/10 Good

Deborah

Liked: Cleanliness, room comfort
Nice break
Like the stay but more signs for reception and answering of phone for when reception is close should be better
Stayed 1 night in Oct 2020
Response from Swell on 29 Oct 2020
Thank you for your reiew. We hope we see you again at Swell Resort next time you are visiting the area

10/10 Excellent

Aileen, Toowoomba

Travelled with partner
Liked: Cleanliness, amenities
Very clean like brand new close to everything easy check in. Would recommend
Stayed 2 nights in Aug 2020
Response from Swell on 15 Sept 2020
Thank you very much for your feedback. We are pleased you found the apartment clean & close to everything. We look forward to seeing you again soon. Swell Team.

6/10 Okay

Lauren, Brisbane

Travelled with partner
Liked: Cleanliness, amenities
Apartment had an odd smell. Great view but very noisy on main road. Bed was uncomfortable. In a good location close to shops, cafes and bars.
Stayed 2 nights in Aug 2020
Response from Swell on 15 Sept 2020
Thank you very much for your feedback. We are glad you enjoyed the views and found our location close to everything. Thanks, Swell Team.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Good location. The property and management was disappointing. The apartment was sparse and outdated. Lounge was not clean. It had visible wear. There was basic kitchenware, a dishwasher that was old with no instructions for use, cheap plastic handled cutlery and no champagne glasses. Reception closes at 1 pm on weekends in a resort. That’s ridiculous. Receptionist didn’t want to assist with a request as she was eager to depart at 1.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Location was good altough very noisy from traffic. Room size good but needs work inside paint peeling in shower doors dirty with grime. Tv remotes didnt work had to go buy batteries. Paid alot for 2 nights and wouldnt stay there again
Stayed 2 nights in Dec 2019

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019