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Reviews of Copacabana Holiday Apartments

3.5 out of 5
Copacabana Holiday Apartments
24 Hamilton Avenue, Surfers Paradise, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 55 out of 233 reviews" "
Rating 8 - Good. 93 out of 233 reviews" "
Rating 6 - Okay. 52 out of 233 reviews" "
Rating 4 - Poor. 19 out of 233 reviews" "
Rating 2 - Terrible. 14 out of 233 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Sonia

Stayed 1 night in Oct 2023

2/10 Terrible

Inez

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Needs some serious repair and maintenance.
Stayed 1 night in Sep 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved the heated pool room was nice everything was perfect for us.
Stayed 1 night in Jul 2023

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Good pool Terrible communication - have an after hours number but no answer or reply
Stayed 1 night in Jul 2023

8/10 Good

Andrew

Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
No hot water, air-conditioning or communication
Warning to travellers! Do not stay at this place! There was NO hot water and air-conditioning was not working at all. There was zero communication with management as I have tried for weeks asking the height limit of the garage. I have tried the contact form on their website, email from their facebook and the of course the mobile number. After talking with the residents who live there, found out the mobile number provided is the manager's old number and he would not give out his new number. The only time I saw someone was at check in, there was no one at the office in the morning.
Stayed 1 night in Jun 2023

6/10 Okay

Glenys

Business traveller, Travelled with partner
Parking handy
Stayed 1 night in Jun 2023

6/10 Okay

Kerrie

security was an issue due to screen and balcony door did not lock. Bathroom - shampoo, conditioner and more soap would have been good. No face washers & no spare towel. Okay for overnight. facilities good and nice surrounds. Old & a bit dated. Better balnket for the bed required.
Stayed 1 night in May 2023

6/10 Okay

Joshua

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Arrived at unit and there was no power, called the number no answer but called back very quick, was told don’t use air con as it would trip power. Later learnt that air con didn’t work and it was the fan that tripped the power. Went out come back and no power again. Hasn’t been dusted in a way and was rubbish under beds, booked for 5 people and only got 4 towels.
Stayed 1 night in Apr 2023

6/10 Okay

William

Stayed 1 night in Apr 2023

4/10 Poor

Stacey

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property not like the photos at all. Property is way outdated Although kitchen appeared clean was afraid to use some utensils Some windows wouldn’t open or netting was broken. Rug in lounge filthy Fan wouldn’t work in main bedroom a fan noisey in lounge Very dull and gloomy Annoying to walk up and down stairs to top floor Husband had bites after leaving property Cheap but nasty

8/10 Good

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Had a 3 bedroom apartment was spacious although it was a very hot weekend there was no air conditioning in the upstairs bedrooms fans were not quite enough to keep cool we traveled with two cars and they were very accomodating to let us park both in the secure basement parking area as it was not very busy .appartment was clean and tidy although a little outdated
Stayed 1 night in Mar 2023

8/10 Good

Grace

6/10 Okay

Kristy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The unit was out dated. Lots of things broken or didn’t work. Untidy and didn’t feel clean. Dishes in cupboards were dirty, minimal Cooking utensils provided. Dishwasher broken. Found old bandaids under the bed.

8/10 Good

Sally

Stayed 4 nights in Oct 2022

4/10 Poor

Olivia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Outside area and pool were nice unit was dirty and not good
Stayed 2 nights in Oct 2022

10/10 Excellent

Jazz

Stayed 3 nights in Sep 2022

6/10 Okay

simon

Stayed 2 nights in Sep 2022

2/10 Terrible

Katrina

Business traveller
Disliked: Property conditions & facilities
The worst accommodation Ive ever stayed in. Broken coffee table broken light broken fan, broken wardrobe door, broken balcony door, broken dishwasher. No cover on ironing board, no curtins in bathroom and neighbour could see in, no globes in bedside lamp, stained cushions on beds. Reception was rarely open and manager rarely answered phone and no voicemail option. Manager blamed cleaner for state of the room but it was the cleaner who found another ironing board which was stained but she did her best. Theres no lift and trying to get bags up several flights of stairs was difficult. The key wouldn't work to get into the property, do had to get another one, the manager was rude and took no accountability for issues with the room. On a positive note, the pool area was very clean as was the bbq area but i don't know if the bbq worked. When i was leaving another guest was telling me their ceiling was leaking. This is budget accommodation but that shouldn't mean all the issues I listed. I only continued my stay because it was paid for and i didn't want the hassle of trying to get a refund. This property needs to be fixed and they need new management.
Stayed 5 nights in May 2022

8/10 Good

Susanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Handy to many attractions.
Stayed 3 nights in May 2022

8/10 Good

Rani

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

8/10 Good

Dave

Liked: Cleanliness, room comfort
Not bad for a family weekend getaway!
Important to take note of the lack of stairs, particularly if you have mobility issues or travel with lots of luggage. Some apartments are due for renovation, others look really good!
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Travelled with group
The manager was friendly and helpful. The unit was adequate but priced fairly.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Our room was immaculate .. freshly renovated and was so roomy. The location of the hotel was brilliant and I can highly recommend this place. The indoor spa and pool was fantastic as the weather at Easter was terrible. We nearly cancelled due to covid but so glad we didn’t . I would stay there again. Room 45 was perfect. Only thing there are no lifts in the premises.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Arrived at 10.30am and understood that checkin wasn’t until 2pm. Michael was really friendly and offered to hold our bags whilst housekeeping cleaned our apartment and told us the room would be ready about 11.30am. Went out and did some shopping and got an early lunch. As promised, Michael phoned at 11.30am and advised our apartment was ready. He was So helpful and we were thankful he got our apartment ready early. Generally the whole place is fine. Apartments could do with a little bit of updating if you are not picky and don’t mind a bit of obvious wear and tear, seeing a bit of rust in the bathroom, mould on the tiles or bathroom blind or dodgy shower head. I would stay again as am definitely not high maintenance and prefer location and price over amenities and prestige.
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The property seemed quite nice from the outside, the pool area seemed clean, but I have to say poor communication re: booking in late. Also, the room, where do I start. The carpet was not very nice, the furniture in the loungeroom was okay. The kitchen, wouldn't touch a thing. The kettle was dirty, the cutlery I didn't fancy using. The balcony was okay. The bedroom had a large bed, but it was quite hard I have to say. The pillows seemed okay. The bulbs in the light fittings were out, bedroom, loungeroom, it was like being in a cellar. Because we had rain and it was gloomy outside, absolutely impossible to get dressed/ put make up on.! The bathroom seemed okay too. I would have scrubbed the floor and basin if I had the chance. Overall, poor, very very poor. I think you guys should communicate with the property, because as you know, poor accommodation makes me not want to use your website.! Leanne
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely gardens and pool area Management could have been more promp fixing afew things that needed doing in our unit.Overall good location and suited our purpose price wise
Stayed 5 nights in Oct 2019

8/10 Good

Lacey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was in a great location but the room was a bit dated.
Stayed 2 nights in Oct 2019

8/10 Good

Glen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Positives - Good Location, Well laid out, decent amount of space, nice balcony, full facilities (mainly), reasonably clean, decent bed. Looking a bit tired but that didn't bother me. It says WiFi on description but does NOT explain you have to pay quite a lot for this separately. The WiFi quality was quite poor. It says cable - I believe it was only free to air programs.
Stayed 4 nights in Aug 2019

8/10 Good

shane

Liked: Cleanliness, staff & service, room comfort
Close but not noisey.
Great quiet location close to the heart of surfers paradise but outside the party area, 100mtrs from beach, plenty of shopping, but secure older 3 story holiday apartments with everything, 2pools spa sauna gym bbq area.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, close to everything, walking distance to shops, beach.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good position in surfers grounds and facilities excellent.apartment tired and needed a bit of love and care. this is my third visit and would stay again but would like a different apartment.staff very helpfull.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated just minutes from the beach, perfect golden sands, excellent swim, surf etc. Minutes away from shops and restaurants perfect for the whole family. Apartment was very clean and fresh. Everything I expected. Laundry, cooking facilities, gym and indoor swimming pool. Gated key entry for security. Would recommend to friends and family
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tranquil oasis in the city very close to the beach and easy walk into the shopping centre. Lovely accommodation.
Stayed 3 nights in May 2019

6/10 Okay

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Apartment was close to the CBD and the amenities were great- we got to use the pool, sauna and gym. It was dated though but it was sufficient. Only downside was that they only gave us one roll of toilet paper even though we stayed multiple nights. The previous unserviced apartment we stayed at at Noosa did.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the apartment was lovely, really modern, clean and had everything you could possibly need in the room. The location was excellent, short stroll to cavill ave, restaurants and shopping.
Stayed 9 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 2pm and were forced to wait outside the venue for 40 minutes until the lady decided she would turn up to work and sit at reception. She them seemed more interested in the people handing out free flavoured milk near the venue than actually getting us into our room. After paying for 4 people we were given one key and instructed by her to just leave our door unlocked as you could access it from the bottom level - real smart. Rooms were old and certainly nothing special but that was fine. After checking out we were charged for something we still have no idea what it was. Have tried contacting venue 2-3 times for no response... I guess the moron at the front desk is still trying to find her free flavoured milk rather than respond...then again with her method of just leaving your doors unlock theft seems to be right up her alley. Avoid staying here at all costs. Disgraceful service from check-in to check-out
Stayed 2 nights in Jan 2019

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
R & R in Central Location
Easy accommodation and value for money. Friendly staff and the pools were great.
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom unit we stayed in was newly renovated and was modern and clean. I couldn’t find a water jug but they had everything else except the kitchen bin was small. Close to restaurants 7-11 grocery store and beach. Late check-in was confusing as they did not answer the phone to give me the pin number for my keys. A guest helped me with this. Staff were good. A wonderful place to stay. If I had of rang direct I would have saved $80.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to beach and was spacious.The manager was communicative so good.
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Had a great extended weekend with a mate. Very spacious room with great amenities. Awesome location right by Cav Ave. Spent a while searching for a place and for the price this place is had and shoulders above the competition! Can't wait to come back.
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment with excellent facilities. We were surprised at what we got for the price, excellent value!
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious close to the beach. Great old school facilities that we loved!
Stayed 4 nights in Jul 2018