Family Room, Multiple Beds, Kitchenette | Private kitchenette | Fridge, microwave, electric kettle, toaster
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Reviews of Montego Mermaid Beach Motel

3 out of 5
Montego Mermaid Beach Motel
2395 Gold Coast Highway, Mermaid Beach, QLD

Reviews

7.2

Good

Rating 10 - Excellent. 132 out of 560 reviews" "
Rating 8 - Good. 179 out of 560 reviews" "
Rating 6 - Okay. 155 out of 560 reviews" "
Rating 4 - Poor. 59 out of 560 reviews" "
Rating 2 - Terrible. 35 out of 560 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Iryna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place much better than centre GC Quite, very clean and near beach 🏖️
Stayed 1 night in Mar 2024
Response from tom on 1 Apr 2024
Dear Iryna,Thank you for your perfect score. We look forward to welcoming you again in the future.Best regards,TomMotel manager

8/10 Good

Athiswan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for the 2 nights stay and cost.
Stayed 2 nights in Mar 2024
Response from Tom on 30 Mar 2024
Dear Athiswan,Thank you for your review. We look forward to welcoming you again in the future.Best regards,TomMotel manager

8/10 Good

Andrea

Travelled with group
The room was lovely . Staff friendly Pool clean and good temperature l Location is great
Stayed 1 night in Mar 2024
Response from Tom on 3 Mar 2024
Dear Andrea,Thank you for your review. We look forward to welcoming you back in the future.Best regards,TomMotel manager

8/10 Good

Gene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good and pleasant friendly staff and friendly stayers also a close walk to shops and beach
Stayed 1 night in Jan 2024
Response from Tom on 20 Jan 2024
Dear Gene,Thank you for your review. We look forward to welcoming you again in the future.Best regards,TomMotel manager

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tom on 3 Feb 2024
Dear Wayne,Thank you for your review.Best regards,Montego team

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tom on 3 Feb 2024
Dear Sandra,Thank you for your perfect score for our motel.Best regards,TomMotel manager

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area , I was a late check in and the motel made it simple for me to check in after hours
Stayed 1 night in Dec 2023
Response from Tom on 23 Dec 2023
Dear Dean,Thank you for your stay and see you again.TomMotel manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Honestly was so surprised!! Like a little Melrose Place. Great job on the refurb! Will definitely be back 😀
Stayed 1 night in Dec 2023
Response from Tom on 23 Dec 2023
Dear Linda,Thank you for your fantastic review.TomMotel manager

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet great location for work woolies close by walking 🚶‍♂️ distance aircon and fan awesome
Stayed 1 night in Dec 2023
Response from Tom on 23 Dec 2023
Dear Rana,Thank you for your review. We look forward to welcoming you again in the futureBest regards,TomMotel manager

8/10 Good

Alastair Daniel

Stayed 1 night in Dec 2023
Response from Tom on 3 Feb 2024
Dear Daniel,Thank you for your feedback.Best regards,Motel management

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from Tom on 21 Nov 2023
Dear Nathan,Thank you for your stay and your review.Best regards,Montego Team

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from tom on 13 Nov 2023
Dear Gary,Thank you for your review.Best regards,TomMotel manager

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
cafe had closed down
Stayed 2 nights in Nov 2023
Response from tom on 9 Nov 2023
Dear Elaine,Thank you for your review. Our café is during renovating for a better decoration and will be open soon but do not worry because there are another 4 cafés around this area by 2 minutes walk from the motel.Best regards,TomMotel manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the location. Across the road from a pharmacy, Woolworths, butchers. A block away from Mermaid Beach easy walk. Not far to drive to Pacific Fair a large shopping complex, cinemas and restaurants.
Stayed 6 nights in Oct 2023
Response from tom on 30 Oct 2023
Dear Margaret,Thank you for your review. we look forward to welcoming you again in the future.Best regards,TomMotel manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the extra comfy bed, the ensuite, and the pool
Stayed 4 nights in Oct 2023
Response from Tom on 19 Oct 2023
Dear Michael,Thank you for your review. See you again.Best regards,Montego management

6/10 Okay

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from tom on 22 Oct 2023
Dear Chris,Thank you for your review.Best regards,Montego team

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tom on 5 Oct 2023
Dear Michelle,Thank you for your review. Best regards,Montego team

10/10 Excellent

Shirley

Stayed 1 night in Sep 2023
Response from tom on 23 Sept 2023
Dear Shirley,Thank you for your best review. Best regards,TomMotel manager

10/10 Excellent

Allyson

Liked: Cleanliness, property conditions & facilities
The room was lovely and clean. It also looked like it had been renovated fairly recently. The beds were soooo comfortable!! 10/10
Stayed 1 night in Sep 2023
Response from tom on 23 Sept 2023
Dear Allyson,Thank you for your fantastic review. We look forward to welcoming you again in the future.Best regards,TomMotel manager

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well positioned for meal/snack venues & is well maintained.
Stayed 2 nights in Sep 2023
Response from Tom on 6 Sept 2023
Dear Phillip,Thank you for your review. See you again for your next visit.Best regards,TomMotel manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely apon arrival and we felt safe and secure. The outside has a nice touch to it very clean
Stayed 1 night in Sep 2023
Response from tom on 3 Sept 2023
Dear Vanessa,Thank you for your stayed and we look forward to welcoming you again in the future.Best regards,TomMotel manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好近沙灘
Stayed 2 nights in Aug 2023
Response from tom on 31 Aug 2023
Thank you

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and lovely staff!
Stayed 1 night in Aug 2023
Response from tom on 31 Aug 2023
Dear Ebony,Thank you again for you perfect review.Best regards,TomMotel manager

2/10 Terrible

Rohit

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The room and property was ok. but the group of teenagers staying there and partying all night until 4am in the morning. could not get any sleep. will not be staying here again.
Stayed 1 night in Aug 2023
Response from Tom on 20 Aug 2023
Dear Rohit,We are so sorry for this situation that happening during your stay on Friday night. We always warning our guest for reduce their noise during the night. This can happening in everywhere from person who is inconsiderate of others.Best regards,TomMotel manager

6/10 Okay

Justin

Business traveller
Liked: Property conditions & facilities
The room was all right but I couldn't sleep for the two nights I stayed there because of the noise from the road.
Stayed 2 nights in Aug 2023
Response from Tom on 17 Aug 2023
Dear Justin,The light rail stage 3 is during randomly construction at some night along Gold Coast high way from Broadbeach to Burleigh Heads. This effect every businesses along the high way. Best regards,TomMotel manager

10/10 Excellent

Stephanus

Stayed 1 night in Aug 2023
Response from tom on 13 Aug 2023
Dear Caitlin,Thank you for your excellent review. We look forward to welcoming you again in the future.Best regards,TomMotel manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Good value.
Stayed 1 night in Aug 2023
Response from tom on 5 Aug 2023
Dear Raymond,Thank you for your review. We look forward to welcoming you again in the future.Best regards,TomMotel manager

10/10 Excellent

Richelle

Stayed 1 night in Jul 2023
Response from Tom on 17 Aug 2023
Dear Richelle,Thank you for your review. We look forward to welcoming you again in the future.Best regards,TomMotel manager

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, beautifully renovated motel rooms for a reasonable and fair price. Will definitely stay again.
Stayed 1 night in Jul 2023
Response from tom on 19 Jul 2023
Dear Sandy,Thank you for your review and we look forward to welcoming you again.Best regards,TomMotel manager

8/10 Good

Adriaan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money.
Stayed 1 night in Jul 2023
Response from tom on 19 Jul 2023
Dear Adriaan,Thank you for your nice review.Best regards,TomMotel manager

6/10 Okay

Kylee

Travelled with partner
Liked: Cleanliness, staff & service
Property was lovely for the price.
Stayed 1 night in Jul 2023
Response from Tom on 2 Jul 2023
Dear Kylee,Thank you for stay with us.Montego Management.

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tom on 2 Jul 2023
Dear Albert,Thank you again for your fantastic review.Montego management

10/10 Excellent

Albert

Stayed 1 night in Jun 2023
Response from Tom on 2 Jul 2023
Dear Albert,Thank you for your excellent review.Montego management

8/10 Good

Thao

Stayed 1 night in Jun 2023
Response from Tom on 17 Jul 2023
Dear Thao,Thank you for your stay and see you again for the next visit Gold Coast.Best regards,TomMotel manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Be awesome if they had the pool heated
Stayed 1 night in Jun 2023
Response from Tom on 2 Jul 2023
Dear Jason,We have plan to do pool heated in the future but that cost a lot and we don't want to increase the room rate.Thank you for your recommendationTomMotel manager

8/10 Good

Sarah, Highland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Response from tom on 7 Jul 2023
Dear Sarah,Thank you for your review. Best regards,Montego management

8/10 Good

Gae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is at the tail end of renovations so is very fresh with the occasional new paint smell in some areas. The bed was very comfortable and the sheets were fresh. The room still has some reno to go but would stay tomorrow if we could. Close to nice cafes, restaurants and supermarket. Traffic could be noisy at time so we would suggest booking a room at the back.
Stayed 1 night in Jun 2023
Response from Tom on 2 Jul 2023
Dear Gae,Thank you for your review. The motel located next to the main road may be caused a bit noise during peak time but very convenance for guest for many shop, restaurant, Woolworth and transportation around the motel.Best regards,TomMotel manager

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and tidy. Office staff were very friendly and it was very close to everything.
Stayed 1 night in May 2023
Response from Tom on 2 Jul 2023
Dear Gerard,Thank you and see you again in the future stay.Best regards,TomMotel manager

8/10 Good

WAI LING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Locations
Stayed 1 night in Jun 2023
Response from Tom on 2 Jul 2023
Dear Wai Ling,Yes it is. There are plenty of shops around the area, Woolworth, Restaurants, Post office, Medical center, Club also 5 mins to beach and direct bus to the airport.Best regards,TomMotel manager

10/10 Excellent

Meg

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and hotel are very clean new and have a comfortable feel on arrival and during our stay the gentleman on reception was so kind friendly and more than happy to help with any enquiries and great coffee.
Stayed 1 night in May 2023
Response from Tom on 2 Jul 2023
Dear Meg,Thank you for stay with us and for your nice review. We look forward to welcome you here for your next stay.Best regards,TomMotel manager

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service
We had the family suite which was fine. But it would have been a lot better if we had been given notice about the room been freshly painted. The smell was quite overwhelming & created a lot of discomfort. Otherwise the place was okay !
Stayed 1 night in May 2023
Response from Colson on 26 May 2023
Dear Jason,We are sorry about any inconvenience that occurred during your stay. As we are renovating the motel the rooms were just freshly painted. We hope to see you again in the future.Kind Regards,Montego Team

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in May 2023
Response from tom on 7 Jul 2023
Dear Greg,Thank you for your stay.Best regards,Montego management

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice for one night we stayed it was perfect.
Stayed 1 night in May 2023
Response from tom on 7 Jul 2023
Dear John,Thank you for your nice review.Best regards,Montego management

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2023

6/10 Okay

Lorraine

Business traveller, Travelled with partner
Liked: Staff & service
Tv didn't work, was fixed but you couldn't turn the volume down. Bed lamp on courtyard side was dirty
Stayed 1 night in May 2023

8/10 Good

Eva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
quietnes and comfort
Stayed 1 night in Apr 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean convenient courteous
Stayed 1 night in Apr 2023

10/10 Excellent

Glen

Liked: Amenities, property conditions & facilities
Duty manager on spot when I arrived and quickly checked me in, no problems.
Stayed 1 night in Apr 2023

6/10 Okay

Maria

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom was not clean. Toilet had very obviously not be cleaned since previous guest.
Stayed 1 night in Apr 2023