Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Novotel Goa Candolim Hotel

5 out of 5
Novotel Goa Candolim Hotel
Anna Waddo, Main Candolim Road, Bardez, Candolim, Goa

Reviews

8.0

Very good

Rating 10 - Excellent. 123 out of 303 reviews" "
Rating 8 - Good. 103 out of 303 reviews" "
Rating 6 - Okay. 37 out of 303 reviews" "
Rating 4 - Poor. 26 out of 303 reviews" "
Rating 2 - Terrible. 14 out of 303 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Neha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, a little under maintained. The room smelled like a mix of freshner and cigarettes which went away with time. Rest everything was great!
Stayed 1 night in Mar 2024

10/10 Excellent

Amandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a prime location, the property boasts a team of respectful and caring staff. The service effortlessly meets the high standards. Our 4-night stay was enhanced by delightful meals at their restaurant, 'The Square,' where both the food and service were impeccable. A standout was Milan, one of the waiters, whose warm smile and attentive care enriched our experience. The rooms were cozy, well-kept by diligent housekeeping throughout our visit. In summary, it was a splendid experience, highly recommended for anyone seeking a memorable and comfortable stay.
Stayed 4 nights in Jan 2024

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service
Ideal location. Staff very friendly and helpful. Unfortunately the hotel is not making full potential of restaurant or bar area which would improve the experience. Overall a good stay
Stayed 7 nights in Jan 2024

8/10 Good

Jatin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast , very helpful reception staff . Stayed one night . Near to new North Goa airport
Stayed 1 night in Jan 2024

4/10 Poor

Bharath

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent hotel, but terrible location
Got great service from the hotel staff. Breakfast buffet was good. But the rooms were small. Location was bad. Candolim beach is 1km away and easily walkable, but it's extremely difficult to commute to far away beaches if you don't have a personal vehicle. Taxis at and around the hotel are ridiculously overpriced. Goamiles app doesn't work.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen M

Good Hitel
I really enjoyed my stay. The entire team were so friendly and helpful
Stayed 4 nights in Dec 2023

2/10 Terrible

Gladwyn

Business traveller, Travelled with family
Disliked: Property conditions & facilities, room comfort
The room was very stuffy and cramped up Sleeping arrangement for 3 rd person if staying in the room is terrible Very few staff so the service level is pathetic
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Gladwyn,Thank you for taking the time to tell us about your experience at the Novotel Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ranju SINGH

6/10 Okay

Nicole

Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Nicole,Thank you for taking out time and sharing your stay experience with us.We look forward to welcome you back at Novotel Goa Candolim.Sincerely,Ranju SINGH

6/10 Okay

Gladwyn

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
Normally it’s a great place to stay However this visit was not so good The room was not clean The ac was not working till 4 am The mattress and pillows were old and lumpy So it was a wasted trip
Stayed 1 night in Nov 2023
Response from General Manager on 24 Dec 2023
Dear Gladwyn,Thank you for taking the time to tell us about your experience at the Novotel Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ranju SINGH

8/10 Good

Gladwyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms. Great location. Kind staff
Nice spacious rooms. Very comfy bed. Good Aircon. Staff extremely friendly and attentive. Nice breakfast buffet. Nice pool with bar area, Sid behind bar kept us well supplied with nice drinks and good conversation. Right in the middle of the bars and restaurants and short walk to beach.
Hookah by pool
Stayed 4 nights in Sep 2023

8/10 Good

Neha

Travelled with family
Liked: Cleanliness, staff & service
The property has a great vibe! Everything was in order except that the floors where our rooms were located had seepage due to heavy rainfall and the floors were wet and the entire corridore was smelly and covered with towels to soak the water in. Rest it was a very pleasant and comfortable stay overall
Stayed 4 nights in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Neha,Thank you for taking the time to tell us about your experience at the Novotel Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Raju Singh

2/10 Terrible

Anita

Disliked: Staff & service
Stayed 2 nights in May 2023
Response from General Manager on 24 Jul 2023
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGH

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
overall excellent property
Stayed 10 nights in Apr 2023
Response from Ranju SINGH on 22 May 2023
Dear Amit,Thank you for taking time and sharing your wonderful feedback. We are glad that you enjoyed the stay.We hope to welcome you back very soon.

4/10 Poor

Manoj

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ranju SINGH on 1 May 2023
Hi Manoj, Thank you ratings us! However would request if you can take out time share your detailed feedback resulted in low rating to help us serve you better on your visit to us

10/10 Excellent

Ravi

Stayed 2 nights in Mar 2023
Response from Ranju SINGH on 6 Apr 2023
Dear Ravi,Thank you for your feedback about your recent stay with us. We look forward to more opportunities of welcoming you back.

8/10 Good

Ramila

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Ranju SINGH on 28 Feb 2023
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGHGeneral Manager

10/10 Excellent

Davender

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and hotel is in the middle of it all.
Response from Ranju SINGH on 17 Feb 2023
Dear Davender,We very much appreciate your comments regarding your stay at the Novotel Goa Candolim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Parth

Stayed 2 nights in Jan 2023
Response from General Manager on 16 Mar 2023
Hi Parth, Thank you ratings us! However would request if you can take out time share your detailed feedback resulted in low rating to help us serve you better on your visit.

10/10 Excellent

Navpreet

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from General Manager on 16 Mar 2023
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGH

10/10 Excellent

AJAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 16 Mar 2023
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGH

10/10 Excellent

girish, astoria

Response from General Manager on 18 Mar 2023
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGHGeneral Manager

4/10 Poor

Avnish

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel is very nicely located staff is pathetic I have travelled every where but this hotel is horrible
Stayed 3 nights in Dec 2022

2/10 Terrible

Gopal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested , roaches in the rooms, in the towels. The housekeeping staff saw it too. They been spraying bug spray which makes property stinks . Over priced, They have Spruced up Lobby but rooms & furnishings needs upgrades, seems very old & unkept. Our linen had dirty stains on pillows , we had to get it replaced. We had 2 rooms for 3 days , we moved into down the road for rest of our stay . What we endured at this place for the price I expect some compensation back from Expedia or the Hotel owner. Worst experience ever .
Response from Ranju Singh General Manager on 17 Dec 2022
Dear Gopal,Thank you for sharing your valuable feedback with us. My team and I would like to express our sincere apologies for not having lived up to the signature Novotel Experience during your recent stay with us. It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. Please be assured have taken on the issue mentioned in your feedback and will take appropriate measures to address the problem and prevent any further occurrences. We look forward to having an opportunity to restore your faith with us and would hope that we have the chance to do so in not-too-distant future. Warm Regards,

8/10 Good

Shaurya

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Unhygienic facility.
Novotel is an average hotel. Nothing great other than the reception and lobby area. Hotel rooms had a smell of dampness all around, room was dirty which even after request was not cleaned properly. Service is average. I wanted to stay for long but left the hotel in 1 day only due to these issues.
Stayed 1 night in Nov 2022
Response from General Manager on 6 Dec 2022
Dear ShauryaThank you for sharing your feedback with us about your stay at Novotel Goa Candolim. It is with regret that we notice your dissatisfaction with our services and facilities. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have already taken up the issue very seriously and corrective action has been taken.We look forward to having you back with us in the near future.

4/10 Poor

Harshilkumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was not clean, drainage was chocked up, Safe box was broken. Breakfast was average, food was not cooked properly.
Response from General Manager on 6 Dec 2022
Dear Harshil KumarThank you for sharing your feedback with us about your stay at Novotel Goa Candolim. It is with regret that we notice your dissatisfaction with our services and facilities. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have already taken up the issue very seriously and corrective action has been taken.Thank you for sharing your feedback with us about your stay at ibis Gurgaon Golf Course Road. It is with regret that we notice your dissatisfaction with our services and facilities. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have already taken up the issue very seriously and corrective action has been taken.

8/10 Good

harsh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property!!
Stayed 1 night in Sep 2022
Response from General Manager on 17 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ranju SINGH

8/10 Good

Divya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The room was clean with a big bathroom. The breakfast was good. Overall a relaxing stay.
Stayed 3 nights in Sep 2022
Response from General Manager on 17 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ranju SINGH

2/10 Terrible

GIUSEPPA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Teribile
Stayed 4 nights in Sep 2022
Response from General Manager on 17 Dec 2022
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGH

6/10 Okay

Venkata S

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service is pathetic
Stayed 2 nights in Jul 2022
Response from Ranju Singh General Manager on 17 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

GAURAV

Liked: Room comfort
Value For Money and Convenient Location.
The Novotel Goa Candolim is very conveniently located. The hotel looks a bit tierd and in need of up keep and renovation. Fixtures and fittings were old and need maintenance. It was a short over night stay for us, so did not get to use many facilities. Breakfast was decent and well layed out. Overall not bad and value for money.
Stayed 1 night in Jul 2022
Response from GM on 17 Dec 2022
Dear Guest,Thank you for choosing us and for taking the time to share your positive comments! It is truly a delight to note that you had a wonderful stay with us.All of us at Novotel Goa Candolim, endeavour to do our best so that all of our guests receive friendly and attentive services coupled with genuine warmth and care. It is indeed very heartening to know that you felt the same during your stay.We are proud to have an ambassador in you and look forward to welcoming you back.Warm Regards,Ranju SINGHGeneral Manager

4/10 Poor

Ramesh

Stayed 3 nights in Jun 2022
Response from GM on 27 Jul 2022
Hi Ramesh, Thank you ratings us! However would request if you can take out time share your detailed feedback resulted in low rating to help us serve you better on your visit to us. Team, Novotel Goa Candolim.

2/10 Terrible

KIRTI

Liked: Cleanliness, staff & service, property conditions & facilities
It was really local and lots of irritating music at the pool.
Stayed 1 night in Jun 2022
Response from General Manager on 27 Jul 2022
Dear KIRTI, Thank you for taking the time to tell us about your experience at the Novotel Goa Candolim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ranju SINGH General Manager

4/10 Poor

Benson

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Good as long as you dont stay inside the room
the place is really built for beach resort, meaning you are not supposed to stay inside the room - power failure was so often that it isnt even funny - design of the bathroom was terrible with every shower flooding the place - the table given was just a slab of wood, hardly enough for a laptop
Stayed 1 night in May 2022
Response from Ranju Singh General Manager on 17 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Ajey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property and definitely best option if you are visiting with kids. Kids have all the options in the hotel itself like swimming pools, play area, sports etc.
Stayed 3 nights in May 2022
Response from General Manager on 17 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ranju SINGHGeneral Manager

6/10 Okay

HARSHITA, GRIMES

Liked: Cleanliness
Stayed 3 nights in May 2022
Response from Ranju Singh General Manager on 17 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

SACHIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in candolim
The stay at the hotel was fabulous. Hotel staff was too friendly and faithful as i lost my airpods and got it returned next day as it was kept safe by the cleaning staff.
Stayed 4 nights in Apr 2022
Response from General Manager on 17 Dec 2022
Dear Guest,Thank you for choosing us and for taking the time to share your positive comments! It is truly a delight to note that you had a wonderful stay with us.All of us at Novotel Goa Candolim, endeavour to do our best so that all of our guests receive friendly and attentive services coupled with genuine warmth and care. It is indeed very heartening to know that you felt the same during your stay.We are proud to have an ambassador in you and look forward to welcoming you back.Warm Regards,Ranju SINGHGeneral Manager

10/10 Excellent

Binod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from GM on 17 Dec 2022
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGHGeneral Manager

8/10 Good

Nishant

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, the location of this property is good.
Stayed 4 nights in Feb 2022
Response from GM on 17 Dec 2022
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGHGeneral Manager

10/10 Excellent

VIKAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with my family for one night on 03 Mar 2022. Comfortable stay though a short one.
Stayed 1 night in Mar 2022
Response from GM on 17 Dec 2022
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGHGeneral Manager

10/10 Excellent

Akhil

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good property.... Kid friendly... Good buffet breakfast spread. Room wooden flooring was a bit dated and visibly dirty, but not dirty in actual.
Stayed 2 nights in Dec 2021
Response from GM on 17 Dec 2022
Dear Guest,Thank you for taking out time and rating our hotel! We hope to see you again very soon.Sincerely,Ranju SINGHGeneral Manager

6/10 Okay

Ashish

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Our Stay was really good and satisfactory. Hotel location is very good. The only thing disappointed us was Breakfast, Lunch and Dinner. They seriously need to change their main chef. Food Options , Taste and Quality was very bad.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing & Comfortable Stay
Stayed 4 nights in Dec 2021

8/10 Good

Vijay

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly staff, great location
Staff is very friendly and helpful ( especially front desk person Ajitesh), property is also well maintained and at great location. Although I would expect rooms with better interior for the rating of it as 5 star hotel.
Stayed 3 nights in Dec 2021

10/10 Excellent

Arvind

Stayed 5 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2021

6/10 Okay

Aslam

Travelled with family
Liked: Cleanliness, staff & service
Cleanliness of your property, morning breakfast buffet is not up to mark.
Stayed 5 nights in Nov 2021

8/10 Good

RAHUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent helpful staff. Very good food . Big comfortable rooms. Excellent location. Manager Divya at the front office was super helpful . Very nice personality. I would recommend this hotel. The only drawback was that the WiFi did not work in our room , worked every where else very well in the hotel. Got a massage from a young lady named Pavitra in the spa , that was a good experience too.
Stayed 7 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel guest relations team was the highlight
Rooms were large and well ventilated. The cooling could have been more effective though. An iron and an ironing board along with all standard amenities left nothing wanting . 4/5 would be my rating for the room and amenities. In room dining was quick with food tasting nice. I'd give it a 3.5/5. Breakfast spread was great with a minimum of 3 types of fruit, 5-6 options of vegetarian dishes, two live counters for eggs and south indian, a bakery section having atleast 7-9 items. The staff too was extremely helpful though because of the morning rush I did find some unclean crockery and a salt shaker that had food stuck on it. Over all its a 4.5/5. Guest relations team was the highlight.
Stayed 2 nights in Oct 2021

10/10 Excellent

Madhur

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2021