All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Reception very helpful and efficient. Restaurant staff left us and others waiting to be seated and to take our orders. When food eventually arrived it was delicious and well presented.
Frances
Stayed 1 night in Apr 2024
Response from Sorina on 12 Apr 2024
Hi Frances, thank you for taking your time to give you your feedback. We look forward seeing you again soon! Kind regards, Sorina Holiday Inn
Dear Katelyn, Thank you for taking your time to give us your review. I am glad to hear that you found our staff friendly and that you enjoyed your stay. Hope to see you again, kind regards Charmain
10/10 Excellent
Martin
28 Mar 2024
All staff friendly.
Only gripe is having to pay extra for parking!
Martin
Stayed 1 night in Mar 2024
Response from Charmain on 29 Mar 2024
Dear Martin, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain
Very convenient off M5, not in the city centre - the hotel is better for business visits (to the adjacent business park) and overnight stops for travellers I'd say.
Steven
Stayed 1 night in Mar 2024
Response from Charmain on 6 Mar 2024
Dear Steven, Thank you for taking the time to share your positive feedback. We look forward to welcoming you back again! Kind regards Charmain Front office receptionist
Dear Piers, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain
Dear John, thank you very much for taking your time to give us your feedback. We are thrilled to see that you enjoyed your stay with us and we look forward welcoming you back again! Kind regards, Sorina Holiday Inn
Comfortable, well equipped rooms and great facilities. Professional and friendly staff who made sure that our stay was enjoyable.
Chris
Stayed 2 nights in Feb 2024
Response from Sorina on 12 Feb 2024
Hi Chris, thank you for taking your time to give us your positive feedback. We will share your kind comments with the staff. We look forward welcoming you again! Kind regards, Sorina Holiday Inn
This hotel was lovely. Clean and smelled lovely as we came in. Fantastic swimming pool to use with a spa pool too which was an extra treat. The rooms were great and the breakfast delicious.
Christina
Stayed 1 night in Feb 2024
Response from Sorina on 11 Feb 2024
Dear Christina, Thank you for taking your time to share your recent stay with us. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kind regards, Sorina Holiday Inn
6/10 Okay
Sharon
10 Feb 2024
Liked: Cleanliness, staff & service
Sharon
Stayed 1 night in Feb 2024
Response from Sorina on 12 Feb 2024
Hi Sharon, thankyou for taking your time to give us your feedback. Kind regards, Sorina Holiday Inn
Stayed here a couple of times for work, each time a pleasant experience and will stay again whenever working in the area. Staff on reception are super friendly and will go out of their way to help!
Mark
Stayed 2 nights in Jan 2024
Response from Vish on 4 Feb 2024
Dear Mark, Thank you so much for taking the time to share your positive experiences during your stays at our hotel. We are delighted to hear that your visits have been pleasant, and we genuinely appreciate your kind words.It's wonderful to know that our reception staff has made a positive impact on your stays. Providing excellent customer service is a top priority for us, and we are thrilled to hear that our team's friendliness and willingness to assist have stood out to you.We look forward to welcoming you back whenever you are working in the area. If there's anything specific you enjoy about your stays or if there are any ways we can enhance your experience further, please don't hesitate to let us know. Your feedback is invaluable to us, and we are committed to maintaining the high standards that have contributed to your positive experiences.Once again, thank you for your kind words, and we can't wait to host you again in the future!Warm regards,Vishnu SwarupFront Office Manager
10/10 Excellent
Linda
9 Jan 2024
Linda
Stayed 1 night in Jan 2024
Response from Sorina on 10 Jan 2024
Hi Linda,Thank you very much for taking your time to give us your positive review.We look forward welcoming you in the near future! Kind regards, Sorina
Amazing and comfortable stay . The staff were super friendly . Indoor pool was a big hit with my daughter . Overall it was great. Will definitely be back .
Darshana
Stayed 2 nights in Dec 2023
Response from Sorina on 8 Jan 2024
Hi Darshana, thank you very much for taking your time to give us your amazing review. We look forward seeing you again! Kind regards, Sorina
8/10 Good
Jack
1 Jan 2024
Jack
Stayed 1 night in Dec 2023
Response from Sorina on 7 Jan 2024
Hi Jack, thank you for taking your time to give us your positive feedback. We look forward welcoming you again soon! Kind regards, Sorina
10/10 Excellent
Julie
31 Dec 2023
Julie
Stayed 1 night in Dec 2023
Response from Sorina on 2 Jan 2024
Hi Julie,thank you for your positive feedback. Looking forward welcoming you back soon! Kind regards, Sorina Holiday Inn
8/10 Good
Laura
30 Dec 2023
Laura
Stayed 1 night in Dec 2023
Response from Charmain on 1 Jan 2024
Dear Laura, thank you for taking your time to give us your review. We are glad to hear that you enjoyed your stay with us. Please come and visit us again. Kind regards, Charmain Holiday Inn
10/10 Excellent
Stephanie
22 Dec 2023
Stephanie
Stayed 1 night in Dec 2023
Response from Sorina on 25 Dec 2023
Hi Stephanie, Thank you very much for taking your time to give us your review. Please come back again for another great stay! Kind regards, Sorina Holiday Inn
10/10 Excellent
Dominic
19 Dec 2023
Dominic
Stayed 1 night in Dec 2023
Response from Sorina on 20 Dec 2023
Hi Dominic,Thank you for taking your time to give us your positive review. We look forward welcoming you back soon .Kind regards, Sorina Holiday Inn
10/10 Excellent
Shelley
Travelled with partner
17 Dec 2023
Liked: Amenities
Excellent hotel and service
Shelley
Stayed 1 night in Dec 2023
Response from Charmain on 19 Dec 2023
Dear ShelleyThank you for taking the time to share your positive feedback from your visit at Holiday Inn Gloucester Cheltenham. Kind regards Charmain
Lovely hotel, delightful staff, excellent room 10/10 thank you
Amanda
Stayed 1 night in Dec 2023
Response from Sorina on 17 Dec 2023
Dear Amanda,Thank you for taking your time to give us your lovely review. We will share all your comments to our team.Please come to visit us again! Kindest regards, Sorina Holiday Inn
8/10 Good
Chris
10 Dec 2023
Chris
Stayed 1 night in Dec 2023
Response from Vish on 11 Dec 2023
Dear Chris, Thank you for taking the time to share your feedback from your visit to Holiday Inn Gloucester-Cheltenham. we look forward to welcoming you back in the future for another relaxing and enjoyable visit. Kind regards, Vish
6/10 Okay
Vikrant
3 Dec 2023
Vikrant
Stayed 2 nights in Dec 2023
Response from Vishnu on 6 Dec 2023
Dear Vikrant, Thank you for taking the time to leave your feedback on you stay here at Holiday Inn Gloucester-Cheltenham. We hope to welcome you again in the future. Best wishes, Vishnu Swarup Front Office Manager
Brilliant smiley staff really helpful and nothing too much got them
Satish
Stayed 2 nights in Nov 2023
Response from Vish on 5 Dec 2023
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager
8/10 Good
Skye
2 Dec 2023
Skye
Stayed 1 night in Dec 2023
Response from Vish on 5 Dec 2023
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager
Dear Michael, thank you for your lovely review of our property following your recent Stay. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup
4/10 Poor
Craig
27 Nov 2023
Craig
Stayed 3 nights in Nov 2023
Response from Sorina on 20 Dec 2023
Hi Craig, thank you for taking your time to give us your review. Kind regards, Sorina Holiday Inn
8/10 Good
Alison
27 Nov 2023
Alison
Stayed 1 night in Nov 2023
Response from Charmain on 19 Dec 2023
Dear AlisonThank you for taking the time to leave your positive feedback from your stay at Holiday Inn Gloucester Cheltenham. Best wishes Charmain
Dear Alison, Please accept my sincere apology for the lapse in the service. I will personally look into this and address you comments with the concerned staff member. I can assure you that such service is certainly not the norm and will see that corrective measures are discussed to avoid the repeat. We do hope that you will give us another opportunity to serve you better in the near future. Kind Regards,Vishnu Swarup Front Office Manager
10/10 Excellent
linda
27 Nov 2023
linda
Stayed 1 night in Nov 2023
Response from Sorina on 17 Dec 2023
Dear Linda,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn
10/10 Excellent
Ronald
26 Nov 2023
Ronald
Stayed 2 nights in Nov 2023
Response from Sorina on 17 Dec 2023
Dear Ronald,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Best wishes, Sorina Holiday Inn
Hi James, Thank you for taking you time to give us your positive feedback. We are glad to hear that you found the staff welcoming and attentive. Please come back to visit us ! Kind regards, Sorina Holiday In
Clean and comfortable hotel. Pleasant staff. Had an issue in the restaurant whereby my initial choice of food wasn't available and then they forgot about my order when I ordered an alternative. Choice of food is pretty basic and uninspiring.
Steven
Stayed 1 night in Nov 2023
Response from Sorina on 4 Nov 2023
Dear Steven, thank you very much for taking your time to give us your review. We are glad to hear that the hotel was comfortable and the staff pleasant . Please accept my apologies for the issue that you had at the restaurant and we hope to welcome you back in the near future. Kind regards, Sorina Holiday Inn
10/10 Excellent
Woradit
29 Oct 2023
Woradit
Stayed 1 night in Oct 2023
Response from Sorina on 20 Nov 2023
Dear Woradit,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Kind regards, Sorina Holiday Inn
8/10 Good
Denise
Travelled with partner
29 Oct 2023
The stay was fine, staff were happy and professional. The hotel was what was expected
Denise
Stayed 2 nights in Oct 2023
Response from Sorina on 30 Oct 2023
Dear Denise, we appreciate you taking the time to leave a review since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it. We look forward seeing you again! Kind regards, Sorina Holiday Inn
Dear Kathryn, we appreciate you taking the time to leave a review, since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it, we look forward to welcome you back in the future, Kind regards, Vish
6/10 Okay
Kathryn
24 Oct 2023
Kathryn
Stayed 4 nights in Oct 2023
Response from Vish on 25 Oct 2023
Dear Kathryn, Thank you for taking the time to share your feedback about your recent stay with us. We hope to see you back in the near future. Kind regards,Vishnu Swarup Front Office Manager
Front of desk is always happy and helpful, Chin I believe his name has been there last few nights and always cheery and smiley.
Facilities are decent and rooms tidy clean and comfortable. Perfect stay for business.
Food is standard hotel menu and it's edible! Not bad. I've stayed many times for work and would recommend
Mark
Stayed 1 night in Oct 2023
Response from Sorina on 16 Oct 2023
Dear Mark, thank you very much for your lovely review. We are glad to see that you enjoyed your stay with us. I will pass your kind words to Chin and the team. Please come to visit us again! Kind regards, Sorina Holiday Inn
10/10 Excellent
Steve
13 Oct 2023
Steve
Stayed 1 night in Oct 2023
Response from Sorina on 16 Oct 2023
Hi Steve. Thank you very much for taking your time to give us your positive feedback. We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn
Good enough. Clean. Charging residents for parking is a joke however!
Amitabh
Stayed 2 nights in Sep 2023
Response from Sorina on 5 Oct 2023
Hi Amitabh, Thank you very much for taking your time to give us your review. I have made a note of your comments regarding the car park charge . We hope to see you back in the future!Kind regards, Sorina Holiday Inn
Good location , clean and the room had a great HD tv .
John
Stayed 1 night in Sep 2023
Response from Vish on 26 Sept 2023
Dear John, Thank you for your lovely comments regarding your recent stay at Holiday Inn Gloucester-Cheltenham. We are delighted that you enjoyed your visit with us, and your comments will be shared with the entire team. We hope to welcome you back soon. With best wishes, Vish
10/10 Excellent
sarah
24 Sept 2023
sarah
Stayed 1 night in Sep 2023
Response from Sorina on 25 Sept 2023
Dear Sarah, Thank you for you great feedback.We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn
8/10 Good
Nikki
23 Sept 2023
Nikki
Stayed 2 nights in Sep 2023
Response from Sorina on 25 Sept 2023
Dear Nikki, Thank you very much for taking your time to give us you review. We look forward welcoming you back soon. Kind regards, Sorina Holiday Inn
Dear Judy, Thank you for your amazing review. We are thrilled to learn how much you enjoyed your stay at Holiday Inn Gloucester-Cheltenham. I look forward to sharing your kind comments with the team. Please come back soon for another comfortable stay. Kindest regards, Vishnu SwarupFront Office Manager
10/10 Excellent
Suzanne
11 Sept 2023
Suzanne
Stayed 2 nights in Sep 2023
Response from Sorina on 12 Sept 2023
Hi Suzanne,Thank you very much for taking your time to give us your feedback. We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn