Indoor pool

Reviews of Holiday Inn Gloucester-Cheltenham, an IHG Hotel

4 out of 5
Holiday Inn Gloucester-Cheltenham, an IHG Hotel
Crestway, Barnwood, Gloucester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 124 out of 207 reviews" "
Rating 8 - Good. 62 out of 207 reviews" "
Rating 6 - Okay. 12 out of 207 reviews" "
Rating 4 - Poor. 7 out of 207 reviews" "
Rating 2 - Terrible. 2 out of 207 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception very helpful and efficient. Restaurant staff left us and others waiting to be seated and to take our orders. When food eventually arrived it was delicious and well presented.
Stayed 1 night in Apr 2024
Response from Sorina on 12 Apr 2024
Hi Frances, thank you for taking your time to give you your feedback. We look forward seeing you again soon! Kind regards, Sorina Holiday Inn

10/10 Excellent

Katelyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were lovely
Stayed 1 night in Apr 2024
Response from Charmain on 5 Apr 2024
Dear Katelyn, Thank you for taking your time to give us your review. I am glad to hear that you found our staff friendly and that you enjoyed your stay. Hope to see you again, kind regards Charmain

10/10 Excellent

Martin

All staff friendly. Only gripe is having to pay extra for parking!
Stayed 1 night in Mar 2024
Response from Charmain on 29 Mar 2024
Dear Martin, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient off M5, not in the city centre - the hotel is better for business visits (to the adjacent business park) and overnight stops for travellers I'd say.
Stayed 1 night in Mar 2024
Response from Charmain on 6 Mar 2024
Dear Steven, Thank you for taking the time to share your positive feedback. We look forward to welcoming you back again! Kind regards Charmain Front office receptionist

10/10 Excellent

Piers

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really kind and friendly staff. Thankyou so much.
Stayed 1 night in Mar 2024
Response from Charmain on 2 Mar 2024
Dear Piers, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sorina on 20 Feb 2024
Dear John, thank you very much for taking your time to give us your feedback. We are thrilled to see that you enjoyed your stay with us and we look forward welcoming you back again! Kind regards, Sorina Holiday Inn

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, well equipped rooms and great facilities. Professional and friendly staff who made sure that our stay was enjoyable.
Stayed 2 nights in Feb 2024
Response from Sorina on 12 Feb 2024
Hi Chris, thank you for taking your time to give us your positive feedback. We will share your kind comments with the staff. We look forward welcoming you again! Kind regards, Sorina Holiday Inn

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely. Clean and smelled lovely as we came in. Fantastic swimming pool to use with a spa pool too which was an extra treat. The rooms were great and the breakfast delicious.
Stayed 1 night in Feb 2024
Response from Sorina on 11 Feb 2024
Dear Christina, Thank you for taking your time to share your recent stay with us. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kind regards, Sorina Holiday Inn

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Sorina on 12 Feb 2024
Hi Sharon, thankyou for taking your time to give us your feedback. Kind regards, Sorina Holiday Inn

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a couple of times for work, each time a pleasant experience and will stay again whenever working in the area. Staff on reception are super friendly and will go out of their way to help!
Stayed 2 nights in Jan 2024
Response from Vish on 4 Feb 2024
Dear Mark, Thank you so much for taking the time to share your positive experiences during your stays at our hotel. We are delighted to hear that your visits have been pleasant, and we genuinely appreciate your kind words.It's wonderful to know that our reception staff has made a positive impact on your stays. Providing excellent customer service is a top priority for us, and we are thrilled to hear that our team's friendliness and willingness to assist have stood out to you.We look forward to welcoming you back whenever you are working in the area. If there's anything specific you enjoy about your stays or if there are any ways we can enhance your experience further, please don't hesitate to let us know. Your feedback is invaluable to us, and we are committed to maintaining the high standards that have contributed to your positive experiences.Once again, thank you for your kind words, and we can't wait to host you again in the future!Warm regards,Vishnu SwarupFront Office Manager

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from Sorina on 10 Jan 2024
Hi Linda,Thank you very much for taking your time to give us your positive review.We look forward welcoming you in the near future! Kind regards, Sorina

10/10 Excellent

Darshana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay
Amazing and comfortable stay . The staff were super friendly . Indoor pool was a big hit with my daughter . Overall it was great. Will definitely be back .
Stayed 2 nights in Dec 2023
Response from Sorina on 8 Jan 2024
Hi Darshana, thank you very much for taking your time to give us your amazing review. We look forward seeing you again! Kind regards, Sorina

8/10 Good

Jack

Stayed 1 night in Dec 2023
Response from Sorina on 7 Jan 2024
Hi Jack, thank you for taking your time to give us your positive feedback. We look forward welcoming you again soon! Kind regards, Sorina

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Sorina on 2 Jan 2024
Hi Julie,thank you for your positive feedback. Looking forward welcoming you back soon! Kind regards, Sorina Holiday Inn

8/10 Good

Laura

Stayed 1 night in Dec 2023
Response from Charmain on 1 Jan 2024
Dear Laura, thank you for taking your time to give us your review. We are glad to hear that you enjoyed your stay with us. Please come and visit us again. Kind regards, Charmain Holiday Inn

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from Sorina on 25 Dec 2023
Hi Stephanie, Thank you very much for taking your time to give us your review. Please come back again for another great stay! Kind regards, Sorina Holiday Inn

10/10 Excellent

Dominic

Stayed 1 night in Dec 2023
Response from Sorina on 20 Dec 2023
Hi Dominic,Thank you for taking your time to give us your positive review. We look forward welcoming you back soon .Kind regards, Sorina Holiday Inn

10/10 Excellent

Shelley

Travelled with partner
Liked: Amenities
Excellent hotel and service
Stayed 1 night in Dec 2023
Response from Charmain on 19 Dec 2023
Dear ShelleyThank you for taking the time to share your positive feedback from your visit at Holiday Inn Gloucester Cheltenham. Kind regards Charmain

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, delightful staff, excellent room 10/10 thank you
Stayed 1 night in Dec 2023
Response from Sorina on 17 Dec 2023
Dear Amanda,Thank you for taking your time to give us your lovely review. We will share all your comments to our team.Please come to visit us again! Kindest regards, Sorina Holiday Inn

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Vish on 11 Dec 2023
Dear Chris, Thank you for taking the time to share your feedback from your visit to Holiday Inn Gloucester-Cheltenham. we look forward to welcoming you back in the future for another relaxing and enjoyable visit. Kind regards, Vish

6/10 Okay

Vikrant

Stayed 2 nights in Dec 2023
Response from Vishnu on 6 Dec 2023
Dear Vikrant, Thank you for taking the time to leave your feedback on you stay here at Holiday Inn Gloucester-Cheltenham. We hope to welcome you again in the future. Best wishes, Vishnu Swarup Front Office Manager

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Brilliant smiley staff really helpful and nothing too much got them
Stayed 2 nights in Nov 2023
Response from Vish on 5 Dec 2023
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager

8/10 Good

Skye

Stayed 1 night in Dec 2023
Response from Vish on 5 Dec 2023
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Vish on 5 Dec 2023
Dear Michael, thank you for your lovely review of our property following your recent Stay. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup

4/10 Poor

Craig

Stayed 3 nights in Nov 2023
Response from Sorina on 20 Dec 2023
Hi Craig, thank you for taking your time to give us your review. Kind regards, Sorina Holiday Inn

8/10 Good

Alison

Stayed 1 night in Nov 2023
Response from Charmain on 19 Dec 2023
Dear AlisonThank you for taking the time to leave your positive feedback from your stay at Holiday Inn Gloucester Cheltenham. Best wishes Charmain

8/10 Good

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rude, inattentive staff on checking in .
Stayed 1 night in Nov 2023
Response from Vish on 28 Nov 2023
Dear Alison, Please accept my sincere apology for the lapse in the service. I will personally look into this and address you comments with the concerned staff member. I can assure you that such service is certainly not the norm and will see that corrective measures are discussed to avoid the repeat. We do hope that you will give us another opportunity to serve you better in the near future. Kind Regards,Vishnu Swarup Front Office Manager

10/10 Excellent

linda

Stayed 1 night in Nov 2023
Response from Sorina on 17 Dec 2023
Dear Linda,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 Excellent

Ronald

Stayed 2 nights in Nov 2023
Response from Sorina on 17 Dec 2023
Dear Ronald,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Best wishes, Sorina Holiday Inn

8/10 Good

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sorina on 17 Dec 2023
Dear Steve,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from Sorina on 17 Dec 2023
Dear Steve, Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 Excellent

Ciaran

Stayed 1 night in Nov 2023
Response from Sorina on 20 Nov 2023
Hi Ciaran,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Best wishes, Sorina Holiday Inn

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Father & Son
Great value. Staff welcoming and attentive.
Stayed 1 night in Nov 2023
Response from Sorina on 17 Nov 2023
Hi James, Thank you for taking you time to give us your positive feedback. We are glad to hear that you found the staff welcoming and attentive. Please come back to visit us ! Kind regards, Sorina Holiday In

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad hotel
Clean and comfortable hotel. Pleasant staff. Had an issue in the restaurant whereby my initial choice of food wasn't available and then they forgot about my order when I ordered an alternative. Choice of food is pretty basic and uninspiring.
Stayed 1 night in Nov 2023
Response from Sorina on 4 Nov 2023
Dear Steven, thank you very much for taking your time to give us your review. We are glad to hear that the hotel was comfortable and the staff pleasant . Please accept my apologies for the issue that you had at the restaurant and we hope to welcome you back in the near future. Kind regards, Sorina Holiday Inn

10/10 Excellent

Woradit

Stayed 1 night in Oct 2023
Response from Sorina on 20 Nov 2023
Dear Woradit,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Kind regards, Sorina Holiday Inn

8/10 Good

Denise

Travelled with partner
The stay was fine, staff were happy and professional. The hotel was what was expected
Stayed 2 nights in Oct 2023
Response from Sorina on 30 Oct 2023
Dear Denise, we appreciate you taking the time to leave a review since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it. We look forward seeing you again! Kind regards, Sorina Holiday Inn

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient no problem at all
Stayed 1 night in Oct 2023
Response from Vish on 29 Oct 2023
Dear Kathryn, we appreciate you taking the time to leave a review, since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it, we look forward to welcome you back in the future, Kind regards, Vish

6/10 Okay

Kathryn

Stayed 4 nights in Oct 2023
Response from Vish on 25 Oct 2023
Dear Kathryn, Thank you for taking the time to share your feedback about your recent stay with us. We hope to see you back in the near future. Kind regards,Vishnu Swarup Front Office Manager

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 4 nights in Oct 2023
Response from Sorina on 20 Oct 2023
Hi Chris ,thank you for taking your time to give us your positive review. Please come to visit us again! Kind regards, Sorina Holiday Inn

10/10 Excellent

Jamie

Stayed 2 nights in Oct 2023
Response from Sorina on 17 Oct 2023
Hi Jamie, Thank you for your great review. We hope to see you back in the future! Sorina Holiday Inn

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and tidy rooms, and friendly staff.
Front of desk is always happy and helpful, Chin I believe his name has been there last few nights and always cheery and smiley. Facilities are decent and rooms tidy clean and comfortable. Perfect stay for business. Food is standard hotel menu and it's edible! Not bad. I've stayed many times for work and would recommend
Stayed 1 night in Oct 2023
Response from Sorina on 16 Oct 2023
Dear Mark, thank you very much for your lovely review. We are glad to see that you enjoyed your stay with us. I will pass your kind words to Chin and the team. Please come to visit us again! Kind regards, Sorina Holiday Inn

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from Sorina on 16 Oct 2023
Hi Steve. Thank you very much for taking your time to give us your positive feedback. We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sorina on 11 Oct 2023
Hi Paul, Thank you very much for taking your time to give a feedback. Kind regards, Sorina Holiday Inn

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sorina on 10 Oct 2023
Dear Mark, thank you very much for your positive review. He hope to see you again soon! Kind regards, Sorina Holiday Inn

6/10 Okay

Amitabh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Good enough. Clean. Charging residents for parking is a joke however!
Stayed 2 nights in Sep 2023
Response from Sorina on 5 Oct 2023
Hi Amitabh, Thank you very much for taking your time to give us your review. I have made a note of your comments regarding the car park charge . We hope to see you back in the future!Kind regards, Sorina Holiday Inn

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good location , clean and the room had a great HD tv .
Stayed 1 night in Sep 2023
Response from Vish on 26 Sept 2023
Dear John, Thank you for your lovely comments regarding your recent stay at Holiday Inn Gloucester-Cheltenham. We are delighted that you enjoyed your visit with us, and your comments will be shared with the entire team. We hope to welcome you back soon. With best wishes, Vish

10/10 Excellent

sarah

Stayed 1 night in Sep 2023
Response from Sorina on 25 Sept 2023
Dear Sarah, Thank you for you great feedback.We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

8/10 Good

Nikki

Stayed 2 nights in Sep 2023
Response from Sorina on 25 Sept 2023
Dear Nikki, Thank you very much for taking your time to give us you review. We look forward welcoming you back soon. Kind regards, Sorina Holiday Inn

10/10 Excellent

judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were taken very good care of
Stayed 5 nights in Sep 2023
Response from Vish on 22 Sept 2023
Dear Judy, Thank you for your amazing review. We are thrilled to learn how much you enjoyed your stay at Holiday Inn Gloucester-Cheltenham. I look forward to sharing your kind comments with the team. Please come back soon for another comfortable stay. Kindest regards, Vishnu SwarupFront Office Manager

10/10 Excellent

Suzanne

Stayed 2 nights in Sep 2023
Response from Sorina on 12 Sept 2023
Hi Suzanne,Thank you very much for taking your time to give us your feedback. We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn