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Reviews of Fairfield Inn & Suites By Marriott Memphis Germantown

2.5 out of 5
Fairfield Inn & Suites By Marriott Memphis Germantown
9320 Poplar Pike, Germantown, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 346 out of 802 reviews" "
Rating 8 - Good. 229 out of 802 reviews" "
Rating 6 - Okay. 97 out of 802 reviews" "
Rating 4 - Poor. 75 out of 802 reviews" "
Rating 2 - Terrible. 55 out of 802 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Marjorie

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very loud and unisulated. it sounds like everyone is slamming the doors at all hours but they just close hard. last night there a soccer team checked in and the kids were running up and down the hall way at 630 in the morning kicking the ball.
Stayed 5 nights in Apr 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and the staff was very nice!!
Stayed 3 nights in Apr 2024
Response from Regina on 22 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, friendly and professional. Room was great. Hotel was a bit difficult to find at night off the street a bit in an area with apartments. It was quiet and safe just tricky to see the turn in in the dark.
Stayed 1 night in Apr 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to the family we were visiting with lots of food options. However, it was most every night. One night there was a youth soccer tournament in town so 20 kids were screaming in the pool. We could hear people being loud in the halls all 4 nights though
Stayed 5 nights in Apr 2024
Response from Regina on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Sonjia, St Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location, safe and quiet
Stayed 2 nights in Apr 2024
Response from Regina on 22 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Haley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was super friendly
Stayed 2 nights in Apr 2024
Response from Regina on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and well maintained. Front desk staff were friendly and made us feel welcome.
Stayed 1 night in Apr 2024
Response from Regina on 13 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Dana

Liked: Amenities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The train ....comes thru around 2am
Stayed 1 night in Apr 2024
Response from Regina on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Joseph, Paris

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regina on 11 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities
Marcia in breakfast bar was very good and attentive Trea the evening clerk was great as well. We reported a maintenance issue with tv and he fixed it
Stayed 7 nights in Apr 2024
Response from Regina on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel safe in the hotel and a great area.
Stayed 1 night in Apr 2024
Response from Regina on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all great, and always responded promptly whenever we needed assistance. Loved the whirlpool! Also, it was convenient to bring take-out dinners back to the property to eat in the lobby area. The hotel area was not too busy, but it was easy to get onto the highways to travel to other locations.
Stayed 6 nights in Mar 2024
Response from Regina on 9 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and helpful staff
Stayed 2 nights in Mar 2024

8/10 Good

Timothy T

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Comfortable. Plugs are nit in concenient places.
Stayed 1 night in Mar 2024
Response from Regina on 22 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yevonne

Stayed 1 night in Mar 2024
Response from Regina on 9 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Leigh Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Extremely friendly service. In an area I felt safe in.
Stayed 1 night in Mar 2024
Response from Regina on 11 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Brittany

Stayed 1 night in Feb 2024

10/10 Excellent

kurt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Safe. Nice part of town.
Stayed 2 nights in Feb 2024
Response from Mackenzie Dixon, GM on 8 Mar 2024
Dear Kurt,We appreciate your kind words about your recent stay!

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
The rooms were disgusting. Cockroaches, dust, dirt. No joke. Plumbing didnt work. Shower didnt drain. Toilet didnt flush. Tv didnt work. Pool closed. Cleaning service did little more than pull bedsheets up on bed. Overall it was the worst hotel experience of my life.
Stayed 3 nights in Feb 2024
Response from Mackenzie Dixon, GM on 21 Feb 2024
Hi Jason.We would have loved to talk to you about your stay as these are serious issues. Unfortunately through a third party, I am not able to see any information so we could go look at this room ourselves to address this and check it out. We want to make sure this is handled at the highest level. If you could let us know what room number you were in.Thanks.

10/10 Excellent

Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it
Stayed 1 night in Feb 2024
Response from Mackenzie Dixon, GM on 21 Feb 2024
Hi Have.We are so glad you enjoyed your stay and we hope to welcome you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mackenzie Dixon, GM on 21 Feb 2024
We are so glad you had a good stay, Robert! We do hope to see you again.

10/10 Excellent

Milton

Travelled with family, Business traveller
Liked: Property conditions & facilities
Affordable
Stayed 2 nights in Feb 2024
Response from Mackenzie Dixon, GM on 21 Feb 2024
We appreciate your kind marks Milton and we do hope to welcome you again!

8/10 Good

Ana

Stayed 2 nights in Feb 2024

4/10 Poor

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and friendly, and the facilities were good. However we had to call the desk with two noise complaints overnight, at 11:15pm and 3:30am, when neighbors were yelling loudly and bouncing a basketball. The staff said they would handle it but it took nearly an hour each time for the noise to be resolved. That's not specifically a problem with the hotel but perhaps with their protocols for handling noisy guests. I have two young kids so I don't realistically expect perfect silence, but this sounded like adults making all this noise during obvious quiet hours.
Stayed 1 night in Jan 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV service is poor. No cable or local station.
Stayed 3 nights in Dec 2023
Response from Regina on 24 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A good choice
This hotel isn’t fancy but it is clean so it made a good place to stay. The hotel has been updated and the beds were comfortable. There is a good breakfast offered which helped a lot. It’s very reasonably priced and I would definitely return.
Stayed 5 nights in Dec 2023
Response from Regina on 6 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Regina on 2 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Regina on 6 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

ana

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Kayla

Travelled with family, Travelled with group
Very nice area and staff was nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Nail

Travelled with family
Disliked: Property conditions & facilities, room comfort
Never been so disappointed
There was a lot of construction material inside the hotel in the lobby and near rooms. All floors smell smoke. Bed is outdated. I would not remmend this place at this time.
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Regina Gaines on 10 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Misty

Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Elle

Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great staff, great service!
I want to compliment Anita, her sister, & the other gals who worked so hard on the breakfast preparation & keeping everything stocked with a large number of guest (lots of kids too). They did an excellent job cleaning up after guests as well. Staff is often taken for granted, but these gals were awesome. Also, Anita helped me with my tv too. Desk staff also very welcoming. I think Jam is the person who checked us in...what a sweetheart! Thanks Lisa
Stayed 2 nights in Oct 2023
Response from Regina Gaines on 29 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Pamela

Stayed 1 night in Oct 2023

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, Easy to find. First time in Germantown or Memphis. Love it and see why Kenny and Beverly loved it too! ❤️😘💤
Stayed 3 nights in Oct 2023

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Tre was very helpful!
Stayed 2 nights in Oct 2023

4/10 Poor

Melanie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First off the staff were incredible and the only reason I am giving 2 stars instead of 1. Both the morning and night staff at the front desk were incredibly friendly and helpful. That being said the hotel was filthy! The bed was extremely comfortable but the sheets smelled strongly like a mix of bleach and BO. They definitely have some plumbing issues. The shower and sink backed up every time the water was turned on and would not drain. The shower had a questionable brown stain in it so I did not want to get in without shoes. Every time the toilet flushed it would not stop flushing and I had to jiggle the handle for a while to get the water to stop flushing every few seconds which was very loud and made it difficult to relax. The pool area looked like it had not been swept in weeks. Band-Aids and food all over the floor and hair ties and trash at the bottom of the pool. The hot tub was cold, murky, and only one jet was functioning. There was also only 1 towel in the pool area and it was more of a hand towel than a pool towel. The area was not bad and parking was not an issue but the lack of cleanliness was disturbing to say the least.
Stayed 1 night in Oct 2023
Response from Regina Gaines on 17 Oct 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Oct 2023

10/10 Excellent

VALERIE, Metropolis

Stayed 1 night in Oct 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Satisfied overall. The location of the hotel was good. the staff was friendly and helpful. My daughter is a light sleeper and we could hear all of the comings and goings of other guests. And we had a family above us that was a bit loud. The laundry was broken during our stay.
Stayed 8 nights in Sep 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the best ! Nice room, pleasant staff & convenient to interstate & shopping. Very safe location!
Stayed 1 night in Oct 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Hotel was clean. Staff was wonderful. My only complaints are those I have for stays at any hotel: housekeeping should be allowed to clean like a guest stays, with a light on and doors closed (at least when turning the room over to a new guest). They would be able to see smudges behind the doors and around light switches and carpet stains
Stayed 3 nights in Sep 2023

8/10 Good

Malissa

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Its close to everything but the cleanest is lack. The elevator was nasty. The bathroom had excessive hair,long strings too. The bed sheets need washing they where brown. The garbage can lack trash liners. The TV was leaning hard to the right. No local channels, no smart tvs either. For the price it suppose to be a plus. The hotel like mentioned above outdated. The alarm went off made everyone evacuate,we had to stand outside. Then fire cheif was concerned the alarm wouldn't reset. The heavy set young lady with glass red hair Set and talked about everyone that went past. Her and the manager who watched TV loudly, texting one another about the customers. This is so unprofessional on all levels. Manager was a younger young lady threatening to leave and taking the red hair young lady with her. They sit while you stand there they can see you on camera but wont get up. The guy was extremely nice along with the breakfast tenant lady.
Stayed 4 nights in Sep 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and so nice. The desk clerks at check in and check out was very nice. I will be returning . Thank you so much for making my husband and I stay enjoyable 😁
Stayed 2 nights in Sep 2023