I booked last minute due to being too sick from food poisoning to travel on my intended departure from Houston International. From the moment I got there I knew I had made the right choice. Perfectly located in the middle of the airport terminals, it had everything I needed to salvage this setback. From the on site laundry to the Pilot supply store, I had everything imaginable, along with two great restaurants. Although the facility is a little older, it is well maintained and the personnel were all great. At check in, Leslie recognized I was well below tip top condition, and was beautiful to deal with in every way. When it came time to check out, Leah was also extremely helpful, and got my boarding passes handled in no time. (They have an on site kiosk)...
Without a doubt my unexpected side trip was the highlight of my trip. I will definitely book there for my next Houston meeting.
Clean room, quiet air conditioning. Staff were friendly and helpful. Convenient location to airport. The only downfall was that breakfast didn't start til 6 and we needed to be out by 5:30 for our flight.
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Upon arrival at the front desk, the staff member didn't even say hello (standing less than 3-4 feet away from me) as she was overwhelmed with couple other people checking in at the same time. You've got to at least say HELLO and advise client to be patient as she resolves another situation! Very poor customer service from the get go......
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