I booked last minute due to being too sick from food poisoning to travel on my intended departure from Houston International. From the moment I got there I knew I had made the right choice. Perfectly located in the middle of the airport terminals, it had everything I needed to salvage this setback. From the on site laundry to the Pilot supply store, I had everything imaginable, along with two great restaurants. Although the facility is a little older, it is well maintained and the personnel were all great. At check in, Leslie recognized I was well below tip top condition, and was beautiful to deal with in every way. When it came time to check out, Leah was also extremely helpful, and got my boarding passes handled in no time. (They have an on site kiosk)...
Without a doubt my unexpected side trip was the highlight of my trip. I will definitely book there for my next Houston meeting.
Stayed here for a conference. Everything was perfect. Courtesy shuttle to/from the airport made transportation a breeze. The staff was friendly and helpful and smiling. They went out of their way to make sure you were satisfied. I recommend this hotel for business travelers who want comfort and convenience with great service.
Upon arrival at the front desk, the staff member didn't even say hello (standing less than 3-4 feet away from me) as she was overwhelmed with couple other people checking in at the same time. You've got to at least say HELLO and advise client to be patient as she resolves another situation! Very poor customer service from the get go......
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.