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Reviews of Melia Genova

5 out of 5
Melia Genova
Via Corsica, 4, Genoa, GE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 509 out of 766 reviews" "
Rating 8 - Good. 201 out of 766 reviews" "
Rating 6 - Okay. 40 out of 766 reviews" "
Rating 4 - Poor. 12 out of 766 reviews" "
Rating 2 - Terrible. 4 out of 766 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Nice staff, beautiful building!
Stayed 1 night in Apr 2024

10/10 Excellent

VELI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice high quality hotel in good location.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and professional. Helpful. Beautiful hotel.
Stayed 1 night in Jan 2024
Response from Francesca Peterlongo - GEX on 2 Feb 2024
Dear David,thank you very much for your stay and feedback!We hope to welcome you back in a near future.Best regards,Francesca PeterlongoGuest Experience

6/10 Okay

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Francesca Peterlongo - GEX on 2 Feb 2024
Dear Mohammad,thank you for your stay and feedback.We hope to have soon a new possibility to welcome you back and totally re-gain your trust in our Services.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francesca Peterlongo - GEX on 28 Dec 2023
Dear Martin,thank you for your stay and top marks review!We hope to have soon a new possibility to welcome you back here at Melia Genova.Best regards,Guest Experience Team

8/10 Good

Anissa, Burbank

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fine, I was misled by the Expedia pictures in to believing there was a hot tub for guest use when it was only the suite. I also paid for spa access which caused the front desk staff several minutes of confusion for some reason even though it clearly said spa access paid for they had to take my phone and take several minutes delay for the check in process which was slightly unprofessional. Bathroom was very uncomfortable as it was tiny and I barely fit on the toilet. I am a small female and that bathroom is just way too small for any adult human. Nice amenities like slippers and the bed was very comfortable and quiet. Rooms very soundproofed and valet service was excellent.
Stayed 1 night in Dec 2023
Response from Francesca Peterlongo - GEX on 28 Dec 2023
Dear Anissa,thank you for your stay and for sharing with us your concerns about your recent experience.We always take care about our Guests feedback!We hope to have soon a new possibility to welcome you back and turn your opinion for better.Best regards,Guest Experience Team

10/10 Excellent

david, Cardiff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, walking distance to all city attractions, valet parking. Lovely large clean new rooms, breakfast was very tasty. Hotel gym is awesome for a hotel gym. Will stay again on next business trip.
Stayed 1 night in Nov 2023
Response from Francesca Peterlongo - GEX on 22 Nov 2023
Dear David,thank you very much for your stay and nice feedback. We are pleased to know that you appreciated all our Services and we are looking forward your next visit!Best regards,Melia Team

10/10 Excellent

ovidiu

Liked: Amenities, property conditions & facilities
Great place and great staff . Thank you
Stayed 1 night in Oct 2023
Response from Francesca Peterlongo - GEX on 30 Oct 2023
Dear Ovidiu,thank you so much for your stay and nice words spent for our Team!Looking forward your next visit!Best regards,Melia Team

10/10 Excellent

ovidiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and clean. Thank you
Stayed 2 nights in Oct 2023
Response from Francesca Peterlongo - GEX on 30 Oct 2023
Dear Ovidiu,thank you again for your feedback!Best regards,Melia Team

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern hotel in a quiet neighborhood. Great little grocery store, restaurants and bakeries across the street.
Stayed 1 night in Sep 2023
Response from Francesca Peterlongo - Gex on 19 Sept 2023
Dear Erika,thank you for your stay and nice feedback!We hope to have a new possibility to welcome you back in a near future.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Selin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Francesca Peterlongo - Gex on 19 Sept 2023
Dear Selin,thank you for your visit and top marks!best regards,Francesca PeterlongoGuest Experience

6/10 Okay

Kathleen

Travelled with partner
Liked: Cleanliness
Property was just ok.
Stayed 1 night in Sep 2023
Response from Francesca Peterlongo - Gex on 10 Sept 2023
Dear Kathleen,thank you for you visit and feedback.We are sorry to know that the Hotel didn't meet at all your expectations. We remain at your complete disposal in case of any further assistance.Best regards,Francesca PeterlongoGuest Experience

8/10 Good

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Francesca Peterlongo - Gex on 28 Aug 2023
Dear Jacek,thank you very much for your stay and feedback!We are happy to know that you appreciated your stay with us.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Rabieh, tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and hotel
Stayed 3 nights in Jul 2023
Response from Francesca Peterlongo - Gex on 4 Aug 2023
Dear Rabieh,thank you very much for your visit and wonderful feedback!Waiting for your next stay, we send to you best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Jacques

Business traveller, Travelled with partner
Liked: Amenities
The service
Stayed 1 night in Jul 2023
Response from Francesca Peterlongo - Gex on 30 Jul 2023
Dear Jacques,thank you for your stay and nice feeback about our Service. We wait you for your next visit.My best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The Melia hotel is fantastic. It's a beautiful hotel with spacious rooms and wonderful staff. Every staff member we interacted with was so friendly and helpful, we really enjoyed meeting them. The Melia rooms were spacious and very nice. We slept great on the comfortable beds. They have a fabulous indoor pool that you must use if you stay there. I highly recommend this hotel.
Stayed 1 night in Jun 2023
Response from Francesca Peterlongo - Gex on 11 Jul 2023
Dear Isabel,thank you very much for your stay and for sharing with us this wonderful review!We are thrilled to know that you appreciated the experience with us, waiting for the next!Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Lucas

Business traveller
I’ve stayed here while on business several times. To me, it’s worth the premium because the location is quieter (especially at night), the rooms are clean and comfortable, the staff is friendly and helpful, and although the fitness center is small, it has a variety of new equipment.
Stayed 5 nights in Jun 2023
Response from Francesca Peterlongo-GEX on 28 Jun 2023
Dear Lucas,thank you for your stay and your wonderful feedback!We are pleased to know that you appreciate our fitness center that we have recently renovated.We wish to have soon a new possibility to welcome you back.Best regards,Francesca PeterlongoGuest Experience

4/10 Poor

Saadeh

Travelled with family
Disliked: Staff & service
It was so hard to get to the hotel. Stuff insisted to give them back the room key which was an old style card key or they’ll charged us $20 per key which we left at the room
Stayed 1 night in Jun 2023
Response from Francesca Peterlongo - Gex on 29 Jun 2023
Dear Sadadeh,we are trying to contact you because of your review, that is not regarding our Hotel.We hope that you spent nice visit with us and we wait for you to welcome you back as soon as possibile!My best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Francesca Peterlongo - Gex on 24 Jun 2023
Dear Penelope,thank you very much for your stay and top mark review!Hoping to have soon a new possibility to welcome you back.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Lynne

Stayed 1 night in Jun 2023
Response from Francesca Peterlongo - Gex on 24 Jun 2023
Dear Lynne,thank you for your stay and nice review!We are pleased to know that you appreciated your visit and we wait you for the next one!My best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Alina A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jun 2023
Response from Francesca Peterlongo-GEX on 26 Jun 2023
Dear Mrs. Alina,one more time thank you for your feedback.We hope to have soon a new possibility to welcome you back.Best regards

10/10 Excellent

Alina A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The service and the staff
Stayed 2 nights in Jun 2023
Response from Francesca Peterlongo-GEX on 26 Jun 2023
Dear Mrs. Alina,thank you for your stay and for your wonderful feedback.We are happy to know that you enjoyed your stay and our Team.Best regards

10/10 Excellent

Penelope

Stayed 1 night in Jun 2023
Response from Francesca Peterlongo-GEX on 28 Jun 2023
Dear Penelope,thank you for your wonderful feedback.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior property. Everything was perfect. Very pleased.
Stayed 2 nights in May 2023
Response from Francesca Peterlongo - Gex on 3 Jun 2023
Dear Kim,thank you for your wonderful feedback! It's a pleasure for us to know that you found your stay perfect!Looking forward your next visit!Best regards,Francesca Peterlongo

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Francesca Peterlongo - Gex on 2 Jun 2023
Dear Jeffrey,thank you very much for your stay and nice review!We wait you for your next visit!My best regards,Francesca Peterlongo

10/10 Excellent

PHILIPPE, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Francesca Peterlongo - Gex on 2 Jun 2023
Dear Philippe,thank you for your stay and review!My best regards,Francesca Peterlongo

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel. Perfect location. Valet parking. The hotel team is amazing. We look forward to our next visit. Grazie!
Stayed 2 nights in May 2023
Response from Francesca Peterlongo - Gex on 24 May 2023
Dear Peter,thank you very much for your stay and review!Looking forward your next visit.Best regards,Francesca Peterlongo - Gex

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star experience
Stayed 1 night in Apr 2023
Response from Francesca Peterlongo - Gex on 24 May 2023
Dear Peter,thank you very much for your stay and wonderful review!Looking forward your next visit.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, one of the best I’ve ever stayed in, everything was amazing!
Stayed 1 night in Apr 2023
Response from Francesca Peterlongo - Gex on 28 Apr 2023
Dear Nicholas,thank you so much for this wonderful review! We are so proud to hear that you found our Hotel one of the best you ever visited.Hoping to have soon a new possibility to welcome you back for a future stay.My best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Agata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Francesca Peterlongo - Gex on 28 Apr 2023
Dear Agata,thank you very much for you stay and review!We wait you for your next visit.Best regards,Francesca PeterlongoGuest Experience

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid business hotel
Nice hotel, friendly helpful staff and excellent cocktails in the bar. Had more of a business hotel feel and was lacking the luxury of a top 5 star.
Stayed 1 night in Mar 2023
Response from Francesca Peterlongo - Gex on 18 Mar 2023
Dear Scott,thank you for your stay and nice review.We hope to have soon a new possibility to welcome you back here at Melia Genova.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Very comfortable and clean Staff very attentive, helpful and friendly.
Stayed 2 nights in Feb 2023
Response from Francesca Peterlongo - Gex on 3 Mar 2023
Dear Michael,thank you very much for your wonderful review about your Team! We are looking forward your next visit.Best regards,Melia Team

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good facilities, gym could be a bit larger
Stayed 2 nights in Nov 2022
Response from Francesca Peterlongo on 28 Nov 2022
Dear Daniel, Thanks a lot for sharing your wonderful feedback about your last stay at Melia Genova, we are glad you've appreciated our services. Thanks also for your suggestionsBest wishes Francesca Peterlongo Guest Experience

10/10 Excellent

Ludwig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
We stayed at this hotel for a long weekend. Everything from the location to the finest details were perfect. I cannot fault this hotel and I must add that the reception staff are very professional.
Stayed 2 nights in Nov 2022
Response from Francesca Peterlongo on 28 Nov 2022
Dear Ludwig, Thanks a lot for sharing your wonderful feedback about your stay at Melia Genova. We are extremely glad that you appreciated our services and we look forward to welcoming you here again! Best WishesFrancesca Peterlongo Guest Experience

10/10 Excellent

Sarah Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All front of house staff were very friendly, helpful and efficient. Very nice hotel with good amenities
Stayed 2 nights in Oct 2022
Response from Francesca Peterlongo - Gex on 31 Oct 2022
Dear Sarah Jane,thank you for your stay and wonderful review, especially for the nice words you spent for our Team!We hope to have soon a new possibility to welcome you.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Teresita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and service
Stayed 1 night in Sep 2022
Response from Francesca Peterlongo - Gex on 26 Sept 2022
Dear Teresita,thank you veru much for your lovely review.We are pleased to know that you appreciated your stay and the Service and we are waiting for you for your next visit.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, lovely stay here, great breakfasts, drinks, style etc etc would use again.
Stayed 3 nights in Sep 2022
Response from Francesca Peterlongo - Gex on 26 Sept 2022
Dear Phil,thank you so much for your visit and nice feedback! We will be pleased to welcome you back for your next stay with us!Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

JUAN MANUEL

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but not 5 star
Comfortable hotel, however not 5 star service. Some little niggles as well, for example the shower temperature kept changing mid shower. Breakfast was ok, coffee was poor for Italy and certainly had much better in 3 and 4 star hotels.
Stayed 3 nights in Sep 2022
Response from Francesca Peterlongo - Gex on 26 Sept 2022
Dear Luke,thank you for you stay and review, very important for us to improve constantly your experience.We will be pleased to welcome you for a next stay and turn your opinion better.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Clean and great staff service. 20-30 minutes walking distance to historic area and train station. It’s at a higher geographic position so walking back to hotel always an uphill element.
Stayed 6 nights in Sep 2022
Response from Francesca Peterlongo - Gex on 26 Sept 2022
Dear Sam,thank you for your stay and wonderful feedback!We wait you for the next stay,best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GUEST SERVICES
Stayed 4 nights in Aug 2022
Response from Francesca Peterlongo - Gex on 7 Sept 2022
Dear John,thank you for your top marks review!Looking forward your next stay.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff.
Stayed 5 nights in Aug 2022
Response from Francesca Peterlongo - Gex on 5 Sept 2022
Dear Matthew,thank you for your reservation and wonderful review!Best regards from all our Team,Francesca PeterlongoGuest Experience

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at wonderful, modern Melia Genova. Great air conditioning and shower and bathtub. Good workout facilities and pools. Safe, clean, quite neighborhood 10 minute walk from historic Genoa with good bus access (pickup every eight minutes goes all the way to Stazione Principe). Taxi 10 euro to Stazione, as well. Scenic overlook to water and working port just down the street (with nice cafe). Very friendly staff accommodated late checkout and stored bags. Will stay here again next time in Genoa.
Stayed 1 night in Aug 2022
Response from Francesca Peterlongo - Gex on 1 Sept 2022
Dear Andrew,thank you very much for your stay and wonderful feedback!Looking forward your next visit.Best regards,Francesca PeterlongoGuest Experience

10/10 Excellent

Salvador

Stayed 3 nights in Aug 2022

8/10 Good

Elena L

Stayed 1 night in Jul 2022
Response from Francesca Peterlongo - Gex on 27 Jul 2022
Dear Elena, thank you very much for your stay and nice feedback! Best regards from Melia Genova Team! Francesca Peterlongo Guest Experience

10/10 Excellent

Edda

Stayed 2 nights in Jul 2022
Response from Francesca Peterlongo - Gex on 27 Jul 2022
Dear Edda, thanks a lot for your stay and top marks! Looking forward your next visit. Best regards, Francesca Peterlongo Guest Experience

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale modern hôtel
Stayed 2 nights in Jun 2022
Response from Francesca Peterlongo - Gex on 27 Jul 2022
Dear Michael, thank you very much fro your visit and nice feedback! We hope to have a new possibility to welcome you back here at melia Genova. Best regards, Francesca Peterlongo Guest Experience

10/10 Excellent

David

Stayed 1 night in Jun 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
This is a marvelous hotel with wonderful, helpful service. We were completely happy with our room and the dinner in the restaurant. My cocktail was amazing! In the morning the staff helped us with directions to the train station, by walking outside with us to show us the path!
Stayed 1 night in Jun 2022
Response from Francesca Peterlongo - Gex on 22 Jun 2022
Dear Lisa, thank you very much for your stay and wonderful review! We are so pleased to know that you appreciated your stay, our Dinner and Bar Service! Waiting for your next visit, we send you our best regards, Melia Genova Team

10/10 Excellent

Robert

Business traveller
Liked: Property conditions & facilities, room comfort
Perfection
The hotel and staff was pure perfection. Thank you so much. Next time we will definitely stay more than 1 day
Stayed 1 night in Jun 2022
Response from Francesca Peterlongo - Gex on 22 Jun 2022
Dear Robert, thank you very much for your visit and amazing feedback! Looking forward your next (longer) stay, all Team send to you best regards, Melia Genova Team