Indoor spa tub

Reviews of Hotel Spa La Villa du Lac - Genève - Divonne Les Bains

3 out of 5
Hotel Spa La Villa du Lac - Genève - Divonne Les Bains
93, chemin du Châtelard, Divonne-les-Bains, Rhones Alpes

Reviews

7.6

Good

Rating 10 - Excellent. 92 out of 303 reviews" "
Rating 8 - Good. 121 out of 303 reviews" "
Rating 6 - Okay. 42 out of 303 reviews" "
Rating 4 - Poor. 28 out of 303 reviews" "
Rating 2 - Terrible. 20 out of 303 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vaclav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night more due to puncture tire
We puncture tire on Sat/San, but the receptionists help us very much, they made a lot of calls to garrages and at the end they found the solution. Many great thanks to all of them at the reception desk on that day Sun 9 Jul 2023 and Mon 10 Jul, especially VERA and deputy manager lady.
Stayed 1 night in Jul 2023

10/10 Excellent

Vaclav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent service at the reception desk
We were satisfied very much with our stay in HR & Spa Villa du Lac in Divonne lB. Nice appartment, well equipped kitchen, clean, balcony, peacefull place, pool... The most important and acknowledged, however, was the reception desk staff. We would like to say many thanks to the whole reception company. When our tire broke on Sat evening, they did exellent work to help us. Thus I very much appreciate the obliging and willing attitude of most of them, their real effort to help us in spite of the fact that no car service (garrage) works in France on Sunday. Many thanks to you, VERA (Anahid) and Madame Manager (I do not remember her name, long brown hair) for Sunday and Monday help and many telepohone calls to services in surroundings. They were succesfull and we could depart on Monday before lunch. Without their great help, we would be rather lost.
Stayed 7 nights in Jul 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Abdullah

Stayed 2 nights in Sep 2023

6/10 Okay

Joseph

Liked: Staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness
Family stay
It was ok lots of the spa units in the pool didn’t work maybe half. Beds not great abit hard for me and kid. Building having some kind of movement cracks ceilings. Bar not always open. Near town shop’s restaurant. Breakfast good. Steam room needs a good clean only so much eucalyptus can hide.
Stayed 7 nights in Aug 2023

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very good
I read many reviews on this hotel and yet decided to book it. However I have was very surprised on how many bad reviews it previously received. Although on arrival, there was no one on the reception. Then a member of staff came over , assumed he was multi tasking. At first he was not very welcoming but soon warmed up to us . It was a late Sunday night and all the shops were closed.We were hungry and no where was open and the hotel don’t do room service. Or anything after dinner time which we missed. Even hotel bar was closed considering we arrived just after 10pm. We checked into our room which was a big room on top floor as requested, thank you The room was very clean though it need upgrading, it was very comfortable. The bed was comfortable and the air conditioning works fine. The balcony was big with chairs There is a fridge and safe in our room too. We were welcomed with two bottles of water . The hotel complex was very beautiful at night.A spa, swimming pool and steam room was perfect. No hassles and is open till 9 pm. We enjoyed every moment of our stay . We had breakfast and dinner . Breakfast was good but missing tomatoes, mushrooms or baked beans. It was the same every day. Dinner you have to book and it was a three course meal . You also get bread rolls and water on the table . Which was nice . Overalls the food was very nice and the restaurant very clean . Thank you . There is a very nice lake and beach and shops just a few minutes walk.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jun 2023

10/10 Excellent

Michniewicz

Stayed 2 nights in May 2023

10/10 Excellent

Diana

Stayed 1 night in Apr 2023

8/10 Good

Jon Justin

Liked: Cleanliness, staff & service, room comfort
Comfortable convenient hotel.
Comfortable hotel, very pleasant check in/bar staff. The interior would benefit from some updating, but perfectly good for a short stay. Short walk into the village/Divonne Lac.
Stayed 1 night in Dec 2022

10/10 Excellent

Marion

Liked: Staff & service, property conditions & facilities
The Swimming pool and the Spa Location near the lake of Divonne!
Stayed 6 nights in Sep 2022

2/10 Terrible

Autumn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so rude and unfriendly. We tried to call ahead for two days to get spa services only to be told we had to email then got NO response via email so we attempted to go talk in person then were told to email again. The room was Dirty, amenities were all down or broken. Restaurant was “full” every night. We had to move rooms twice. Nightmare! Don’t do it.
Stayed 4 nights in Aug 2022

2/10 Terrible

Mouad

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The woman on the reception wasn’t professional. Just because we were one hour earlier for the checkin, she made us uncomfortable and was against the idea to wait inside the hotel at the reception, knowing that outside it was very hot around 34C.
Stayed 3 nights in Jul 2022

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

jo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hotel could try harder!
One of the nicest in the area, good location close to the lake- but- pillows and bed uncomfortable, no tea/ coffee making facilities and only one small bottle of water provided for a 3 day stay! No towel’s provided for spa?! Reception desk not very helpful.
Stayed 3 nights in Jun 2022

10/10 Excellent

Saad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing find
Stayed 1 night in Mar 2022

10/10 Excellent

Mr Stephen K

Stayed 2 nights in Jan 2022

10/10 Excellent

Celeste

Travelled with family
Liked: Property conditions & facilities
Wonderful experience
my son and I were extremely satisfied and happy to have stayed in this hotel. The room the bathroom the staff everything almost perfect, if the pillow was softer, would have been PERFECT. thank you
Stayed 1 night in Jan 2022

10/10 Excellent

Hamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing hotel
very nice location, near by Geneva, cool area, near by the lake walking 5 minutes, comfortable bed, clean room, friendly staff, Devon is very good place to stay safe and nice, highly recommended.
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, shame about the drunks in the street
This is great place, central location, nice design, friendly and efficient staff BUT I had a room on the 3rd floor of the Central block and was woken many times during the night from revellers in the street outside.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Was a bit disappointed that here was no tea/coffee facilities in the room (considering the price) and was a bit disappointed no breakfast at this price. We chose this hotel due to location as we were staying for Parkrun but hotel was close enough to centre of town so great location. The shuttle bus was fine when we arrived (after asking them to wait on us as our flight got in at 8.45pm and that was the time the shuttle left so after a few emails back and forth they said they would wait) but when we tried to arrange for the day we were leaving the shuttle didnt go at the times we needed - only went to the airport at specific times... but they could order us a taxi for 80 euros! It is a 15 mins journey! So we got the bus to coppet and then train to geneva then another train to the airport for 8 euros each! The spa facilities were great and staff were pleasant enough.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Advertised airport shuttle and did not provide, costing us 75 euros. We would have chosen a hotel close to the airport otherwise. Staff were friendly but room was not as expected. We had a broken chair on the balcony and it was dirty. Wasted a good amount of money here.
Stayed 1 night in Jul 2019
Response from Carrillo Alexandra - Front Desk Manager on 17 Jul 2019
Dear guest, Thank you very much for your review. The schedule time table for the shuttle is advertised at the front desk and we have fixed times. we apologize for any inconvenience that this misunderstood may have caused. We are looking forward to welcoming you soon again to Hôtel Résidence & Spa Vacances Bleues Villa du Lacl!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel and facilities in general are good. But my room 606 had the most disgusting gut wrenching smell that just wouldn't go away. The room needs fumigating.
Stayed 4 nights in Jun 2019
Response from Carrillo Alexandra - Front Desk Manager on 17 Jul 2019
Dear Costumer, Thank you for taking the time to share your experience. It is very important for us to know your opinion. We are happy to read that you liked our facilities and services in general. Thank to your remarks we did what necessary to repair the smell problem in the room. We sincerely regret that your stay was not up to your expectations.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
No, not at all
The breakfast area was dirty. Next to the orange juice machine several ants. In the room itself the light switch had some sort of sticker glue.
Stayed 1 night in Jun 2019
Response from Carrillo Alexandra - Front Desk Manager on 17 Jul 2019
Dear Customer, Thank you for your review, your opinion is very important to us. We are sorry you were not happy with the breakfast services. We take your comments very seriously to continue to improve the satisfaction of our customers. I hope to have the chance to welcome you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Carrillo Alexandra - Front Desk Manager on 17 Jul 2019
Dear Customer, Thank you for your review, your opinion is very important to us. We take your ranting very seriously to continue to improve the satisfaction of our customers. I hope to have the chance to welcome you again!

2/10 Terrible

Simmy, Birmingham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO AIRPORT TRANSFER! I CHECKED ON EXPEDIA AND IT CLEARLY STATED THAT I COULD GET A AIRPORT TRANSFER INCLUDED! WHEN I ARRIVED I WAS TOLD THAT THERE IS ONE SHUTTLE THAT LEAVES AT 9:30 IN THE MORNING HOWEVER, IT IS FULLY BOOKED! THIS RESULTED ME IN PAYING £110! ALSO WHEN I ARRIVED I WAS TOLD THAT THE ROOM I BOOKED IS NOT AVAILABLE THEREFORE I WAS GIVEN AN APARTMENT A FEW MINUTES WALK FROM THE HOTEL! ABSOLUTELY HORRENDOUS, DULL APARTMENT, SMELLY! NO BALCONY NO VIEW NO SPA NOTHING! IT DOES NOT LOOK ANYTHING LIKE THE PICTURES! AVOID! PAY THE EXTRA FINDING A MUCH BETTER HOTEL AS YOU WILL END UP PAYING THE EXTRAS FOR THR TAXIS!
Stayed 1 night in Jun 2019
Response from Responsable Relations Clients Vacances Bleues on 22 Jun 2019
Cher Simmy, Nous vous remercions d’avoir pris le temps de rédiger ce commentaire, les avis de nos clients sont toujours les bienvenus car ils sont nécessaires à l’amélioration de nos prestations. Nous sommes navrés d’apprendre que vous n'avez pu réserver une place dans notre navette gratuite, en appelant notre réception avant votre séjour, et que de ce fait vous ayez été obligés en dernière minute, de réserver un taxi. Par ailleurs concernant votre logement nous regrettons qu'il n'ait pas été à la hauteur de vos exigences, malgré le fait que sa superficie soit supérieure à celle d'une chambre d'hôtel. En revanche, nous confirmons que notre espace forme est en libre accès pour l'ensemble de nos clients qu'ils soient logés dans l'hôtel ou dans les appartements. Nous espérons malgré tout que vous nous accorderez de nouveau votre confiance et ce afin de ne pas rester sur une note négative. Meilleures salutations.

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2019
Response from Carrillo Alexandra - Front Desk Manager on 17 Jul 2019
We take your ranting very seriously to continue to improve the satisfaction of our customers.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from La Villa du Lac Staff on 7 Jun 2019
Dear Guest, Many thanks for your positive feed back. We hope to welcome you soon again;

4/10 Poor

V.V, Us

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was some what helpfull, but I was disappointed that I had to sleep with balcony door open because the AC was not working and tge room was very hot
Stayed 2 nights in Mar 2019
Response from L'Equioe de La Villa du Lac on 25 Mar 2019
Bonjour, Nous souhaitons apporter une réponse à votre remarque à la climatisation. Votre séjour s'est déroulé en période hivernale (même si la météo pouvait être fort agréable), notre système n'est pas réversible et seul le chauffage fonctionne dans notre hôtel à cette période. Nous passerons en mode climatisation à la belle saison dès que les températures du matin seront plus clémentes. A ce jour, le thermomètre est autour des 3°C le matin. Souhaitant avoir le plaisir de vous accueillir à nouveau.

6/10 Okay

Mithilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Team of La Villa du Lac on 3 Mar 2019
Dear Guest, In order to improve our services might you please telling us what we can to get your satisfaction. Regards

6/10 Okay

b d

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be a fine hotel; managers need to get a grip
This is a modern, purpose-built hotel with an okay spa. Particularly liked Nespresso and computers in lobby, staff friendliness, wood burner (evening only), room size, room furnishing, room wifi. Not so good aspects include; no proper heating in rooms during the day, lighting far too dim to read in the room (3w leds in 3 fittings), foam-lump pillows that I have not seen since the 1970s. Heavily stained carpet (Room 104). We ate in the sparse restaurant; portions small, fish stew good, but "veal" grissley, dried up and inedible. Breakfast buffet was adequate for the grade of hotel. Worst bit was that on our second visit to the bar the barman refused to charge our €7 bill to the room and asked me to rum up to the room for cash. I refused and he said it would have to be paid from his own pocket then...... After a protracted discussion I persuaded the receptionist to add it to our bill, but the following morning I found that it had been increased to €10 to punish us! Petty I know, but it spoiled our evening and our stay.
Stayed 1 night in Jan 2019
Response from Staff of La Villa du Lac on 10 Jan 2019
Dear Sir, Your feed back has been shared with all the staff and the head manager in order to improve our services. We hope to welcome you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2018
Response from La Villa du Lac Team on 15 Nov 2018
Dear Guest, We thank for choosing La Villa du Lac. In order to improve your satisfaction, what can we do?

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Very good value for money. You need a car to make the most of the fabulous scenery close by (eg Jura Mts and Alps a bit further). Hotel is 10 mins from airport / 20 mins from Geneva. We had 3 evening meals - outstanding! Different menu each night. Breakfasts were vg. Would definitely recommend.
Stayed 3 nights in Sep 2018
Response from The Staff of La Villa du Lac on 24 Sept 2018
Dear Lesley, Many thanks for your kind feed back. We enjoy to welcome you soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I booked it for meeting I had nearby but the airport shuttle (one reasons I booked it) only goes twice a day in the evening. The dinner menu also had 2 options only. the taxi from airport was €80 for 15 minutes! Bedrooms were outdated and stained but reception was nice.
Stayed 1 night in Sep 2018
Response from The Staff of La Villa du Lac on 24 Sept 2018
Dear guest, We thank you for sharing your constructive feed back. Regarding the transfers between Geneva Airport and our hotel, be informed we have a free shuttle service (fixed schedules on request).

6/10 Okay

Verified traveller

The spa was not available
Stayed 1 night in Sep 2018
Response from The Staff of La Villa du Lac on 19 Sept 2018
Dear Guest, We offer free access to the SPA from 7:00am to 9:00 pm every day except during some schedules reserved to aquabike & aquagym lessons. During 14 hours of daily opening, a maximum of 3 hours are reserved to these lessons. So let 11 hours to enjoy this area. Hope to see you soon.

10/10 Excellent

CP, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Lovely weekend break in Divonne - great hotel - Ive stayed here before and its in a great location - close to the lake for fantastic walks and also close enough to Geneva or the local markets..
Stayed 1 night in Aug 2018
Response from The Staff of La Villa du Lac on 4 Sept 2018
Dear Guest, We thank you a lot for your kind feed back and we hope to welcome you soon. Take care!

8/10 Good

Lesley

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mainly good but furniture needs replacing
Cupboard door in the room was broken, made room look uncared for.
Stayed 1 night in Jun 2018
Response from L'équipe de La Villa du Lac on 26 Jun 2018
Dear Lesley, We hope to welcome you again. Take care!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was ok except the food. I could see that food had stayed too long under the warming lights since my pastas were dry. Was agood experience overall
Stayed 1 night in May 2018
Response from L'équipe de La Villa du Lac on 26 Jun 2018
Dear Guest, We hope to welcome you again! Take care!

8/10 Good

Nassim

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Response from La Villa du Lac's staff on 10 Apr 2018
Dear Nassim, We thank you for your kind feed back. We enjoy to welcome you soon.

8/10 Good

eric

Liked: Cleanliness, property conditions & facilities, room comfort
Response from L'équipe de La Villa du Lac on 11 Apr 2018
Cher Eric, Nous espérons que votre séjour fût agréable et espérons vous accueillir à nouveau très prochainement.

4/10 Poor

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but not suitable for the airport.
I booked this hotel as it appeared reasonably close to Generva airport, and the website stated 24 hour free shuttle bus. In fact the shuttle bus only runs twice in the evening from 19.45, and once in the morning at 09.25, therefore not many options if arriving in the afternoon, and needing to be at the airport early in the morning. What turned out to be a reasonably priced hotel by Geneva standards, became very expensive because of a taxi. The website should clearly state the restriction on shuttle availability. Apart from that, the hotel was fine, and served a nice evening meal and breakfast. The staff were very friendly and attentive.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to GVA for someone with rental car
It was a solid 3.5/5. There were some at the front desk that were mostly helpful, but some that were rude. The room was nice, but, the AC didn't work and it was a bit warm. The surrounding area was gorgeous and peaceful! Would def stay in the area again!
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was so nice it was so calm the breakfast need to be more variable.
Stayed 5 nights in Sep 2017

4/10 Poor

Pete, Sydne

Disliked: Staff & service, property conditions & facilities, room comfort
Basil Fawlty Lives in Divonne Les Bains
Where do you start !!! We were booked at this Hotel for 4 days. The room we were allocated were for a disabled person and we were not disabled. That said, the room safe did not work. The reception staff were notified of this but didn't do any thing about it. The bathroom which was set up for a disabled person had a toilet that you needed a ladder to get on and a shower that a very small person would find trouble getting under. Very Disappointing. We went downstairs one night for a drink and the bar person serving had no personality and should have been a prison guard. Totally off putting - so we walked to the very pretty city centre to find some amenable people. The breakfast offering was standard however no one ever marked us off the guests entitled for a breakfast. Very unprofessional and shows a complete lack of control. The final issue was getting a lift to the city centre. The Hotel Management felt as if they were doing us a favour by allocating that we could get transport with them at 9.15am when our tour transport was due to depart at 11.45am. We arrived early and waited for the mini bus which arrived at 9.15am - the time that we were scheduled to depart. We remained seated in the bus until 9.25am when the Hotel Management told us that we needed to get out of that bus and get into another bus. This was never mentioned at the time of checkout. To top it off the driver went around the town a couple of times before he stopped to let us out. Don't stay here !!!!
Stayed 6 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a nice location
Clean, quiet and comfortable. Walking distance to village and lake.
Stayed 5 nights in Jun 2017

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay!!
Great!!
Stayed 3 nights in Jun 2017

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really welcoming staff. Excellent accommodation, close to airport. Good facilities
Stayed 1 night in Jun 2017

10/10 Excellent

Norm & Carmi, Ames, Iowa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The rooms were very spacious, clean and we had a wonderful corner room with a wrap-around balcony. The staff was very friendly and efficient. They spoke English very well. We checked in and out with no wait. The bar area was nice and had a huge outdoor patio area. The hotel was located in a nice neighborhood without much commercial activity. We could see the mountains in the distance from our room for a very nice view. We did not hear any noise from other guests during our stay. WeI would stay again without question.

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, modern and comfortable hotel.
This hotel is located close to the lake and I've stayed here before. The rooms have been renovated and are rally comfortable. Mine had a nice balcony. The staff were very friendly, polite and efficient. The breakfast is ok, with a decent choice, but the scrambled eggs weren't very nice (which is the only negative thing I can find to say about the hotel).