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Reviews of Mercure Annemasse Porte de Genève

4 out of 5
Mercure Annemasse Porte de Genève
9 rue des jardins, Gaillard, Haute-Savoie

Reviews

7.6

Good

Rating 10 - Excellent. 92 out of 325 reviews" "
Rating 8 - Good. 131 out of 325 reviews" "
Rating 6 - Okay. 57 out of 325 reviews" "
Rating 4 - Poor. 29 out of 325 reviews" "
Rating 2 - Terrible. 16 out of 325 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Céline, adjointe de direction on 11 Aug 2023
Un grand merci pour votre retour et à très bientôt !Bien à vous,

10/10 Excellent

Nahid

Liked: Cleanliness, staff & service, property conditions & facilities
rate and view
Stayed 9 nights in Jun 2023
Response from Céline, adjointe de direction on 23 Jun 2023
Un grand merci pour votre retour !A très bientôt,

10/10 Excellent

Allan R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off motorway good place to stop before crossing Alps
Stayed 1 night in Apr 2023
Response from Céline, adjointe de direction on 3 May 2023
A great thank for your feedback !Best regards,

10/10 Excellent

Leena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Céline, adjointe de direction on 12 Apr 2023
Un grand merci pour votre retour !A très bientôt !

2/10 Terrible

tomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Céline, Adjointe de direction on 24 Nov 2022
Please apologize for the problems you've encountered with the second room.We are working on this matter right now.Sincerely,

10/10 Excellent

Suresh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business friendly - that’s about it
Stayed 1 night in Nov 2022
Response from Céline, Adjointe de direction on 24 Nov 2022
A great thank for this feedback !See you !

10/10 Excellent

SABRI

Stayed 2 nights in Sep 2022

6/10 Okay

Weimin

Travelled with family
Liked: Staff & service
Average value for this basic facility.
Stayed 1 night in Aug 2022
Response from Céline, Adjointe de Direction on 12 Aug 2022
We thank you for your feedback after your stay in our hotel. See you !

4/10 Poor

sameh

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Air conditioning is not working . Bathroom not cleaned well. No soap in bathroom
Stayed 1 night in Jul 2022
Response from Céline, Adjointe de Direction on 22 Jul 2022
Dear, Thank you for your feedback after your stay in our hotel. Indeed, due to the outstanding hot wheather, the AC had difficulties to work properly, and we are sorry about this. Best regards,

10/10 Excellent

CHRISTOPHE

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the staff so nice !!!
Stayed 2 nights in Apr 2022
Response from Céline, Adjointe de Direction on 6 May 2022
Thanks a lot for your feedback after your stay in our hotel. The whole staff is very happy about it and hope to welcome you again soon !

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Céline, Adjointe de Direction on 24 Mar 2022
Dear Sir, We thank you for your feedback after your reservation in our hotel. We are glad to see that you've enjoyed your stay and we hope to see you again soon! Sincerely,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel, very good value
This is one of the most charming, welcoming hotels I’ve ever had the pleasure of staying in. The lobby has a large firepit that smells amazing when you walk in. There’s a brilliant restaurant on-site with delicious, affordable food that can even be ordered via room service. The receptionist was so kind and friendly, spoke excellent English and was very sweet to our dogs. The only potential downside I can think of is that it’s rather close to the highway, but we weren’t bothered by any noise. It was actually convenient since we were passing through on a road trip.
Stayed 1 night in Dec 2021
Response from Céline, Adjointe de Direction on 8 Feb 2022
Dear Madam, The whole team thanks you a lot for your feedback regarding your stay in our hotel. We are all very happy that you appreciated your stay with us and we hope to have the pleasure to welcome you again soon! Best regards,

10/10 Excellent

Meltem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stuff, good location and clean
Stayed 1 night in Dec 2021
Response from Céline, Adjointe de Direction on 4 Jan 2022
Dear guest, Thank you very much for your coments about your stay in our hotel. The whole team appreciates your positive feedback and hopes to welcome you again soon. Best regards,

8/10 Good

Lukasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean and quiet
Good hotel, clean and quiet, recommend
Stayed 1 night in Dec 2021
Response from Céline, Adjointe de Direction on 21 Dec 2021
Dear Sir, We thank you for your comment about your stay in our hotel and we hope to welcome you again soon. Best regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luke
Apart of loud party in the next room, and sleepless night, hotel is nice clean cozy and in good location
Stayed 1 night in Dec 2021
Response from Céline, Adjointe de Direction on 13 Dec 2021
Dear Sir, We are absolutely sorry about the noise made by your neighboors... Do not hesitate, in that case, to warn the reception about any inconvenience. We always make our best in order to solve the problem at any time. We hope to welcome you again in the future, Best regards,

4/10 Poor

georges

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy hotel as there were no insulation Impossible to adjust the temperature and we slept at 25 degrees which too much Do not open the windows if not you will sleep on the motorway Except that the team is excellent and always at your service
Stayed 1 night in Oct 2021
Response from Céline, Adjointe de Direction on 5 Nov 2021
Dear Sir, Thank you for your coments about our staff, our aim is your satisfaction and we are all grateful about this. Concerning the heater, you are able to adjust the temperature from your room, do not hesitate to ask the reception for help. Best regards,

10/10 Excellent

Antoine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Céline, Adjointe de Direction on 26 Sept 2021
Monsieur bonjour, Un grand merci pour votre note suite à votre séjour dans notre hôtel! Nous espérons vous revoir très bientôt. Bien cordialement,

10/10 Excellent

Richelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Céline, Adjointe de Direction on 23 Jun 2021
Bonjour, Merci beaucoup pour votre note qui a fait très plaisir à toute notre équipe! Au plaisir de vous accueillir à nouveau, Bien cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a stopover
Excellent cleanliness in the room and common areas. Friendly staff. Good food for dinner (with Covid restrictions, you have to collect your food in the restaurant to bring back to your room). Bed was comfortable and room was very quiet.
Stayed 1 night in Feb 2021

4/10 Poor

Sam

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Trip was due to visiting my oldest daughter after surgery for skiing injuries. Hotel super close to hospital and great shopping area and restaurants. Hotel restaurant served yummy food. Staff super friendly and considerate and full of great advice. Very clean and comfortable room
Stayed 5 nights in Feb 2020
Response from Veronique on 5 Mar 2020
Hello, On behalf of the entire Mercure Annemasse Porte de Genève team, thank you very much for your comment. We hope your daughter is better. We look forward to welcoming you again during a next stay in Haute-Savoie, Best regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Perfect location and a very comfortable bed and pillows. Breakfast was excellent and staff very friendly and helpful. We would definitely stay here again
Stayed 1 night in Dec 2019

8/10 Good

julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great restaurant and much cheaper than Swiss side of Geneva
Stayed 2 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for visiting Geneva region
The Mercure in Annemasse is ideally situated for visiting Geneva, being just off the motorway, and yet in a relatively quiet spot. There’s plenty of secure parking within the hotel grounds. As I didn’t want to take my car into the city, I decided to go on foot to the border and the number 12 tram, an easy 20 minute walk. The bed was especially comfortable, and the room was pleasantly quiet with a nice outlook. Quite unusually there was a power cut when I returned one evening, something which was beyond the control of the hotel. However, the very pleasant staff were on hand with torches and candles, and everything was under control. The breakfast area was roomy and bright, and the choice from the buffet was excellent. To summarise, I was more than happy with my stay, and would use the hotel again whenever I’m visiting the area in future.
Stayed 4 nights in Jun 2019
Response from Veronique on 15 Jul 2019
Hello, Many thanks for your feedback. We are very happy to see your satisfaction and we share your comments immediatly with our staff. With pleasure to welcome you next time when you come back in Haute-Savoie or in Geneva, Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Room hair dryer wasn’t working. Got another finally but with only one person on duty at desk it took a while.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel didn’t say in the advert that they were doing refurbishment so all the hotel was a big mess everywhere with super rude staff
Stayed 1 night in Oct 2018
Response from Veronique on 23 Apr 2019
Hello, We are not in refurbishment... (refurbishment was next year in 2018). Our hotel is now totaly renovated with new rooms, new restaurant and bar, new lobby so I don't understand your post... Best regards Veronique

8/10 Good

Phillip

Liked: Cleanliness, room comfort
Ok
We have stayed at Mercure annemase before they star refurbishing . Over all hotel is good for a couple of nights . Our reason was we were on the road on our journey. Hotel has not finished refurbishment yet. Price was bit high for budget hotel.
Stayed 1 night in Dec 2018

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Short trip to Mercure
The hotel is under renovation and my room was on the floor where this is happening. Not so clean as a consequence and exposed wiring in the corridor ceiling. This was not expected. Breakfast was limited choice but okay. Service was friendly and efficient. Hotel is remote and taxi service was a long wait to get away.
Stayed 1 night in Sep 2018

8/10 Good

ADEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
need a car to live in this hotel
Nice and quite hotel for sleeping 15 minutes drive from Geneva free parking

8/10 Good

kuwaiti, kuwait

Liked: Staff & service
Free parking Nice location Friendly staff Close to Geneva Not far away from anccy
Stayed 3 nights in Sep 2017
Response from Veronique on 5 Oct 2017
We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Comfortable, good price. Nice staff. Clean.
Stayed 1 night in Sep 2017
Response from Veronique on 5 Oct 2017
We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Mary, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming after a long drive
We arrived late in the evening. The receptionist was welcoming, there was a large fire in the reception bar area and the room was more than adequate for us. the other very good feature was that we were approached immediately and told that we could order dinner up until 10pm. the food we had was extremely good
Response from Veronique on 13 Feb 2017
We thank you very much for your nice comment that we will not fail to share with our team. We look forward to welcoming you again for your next ski holiday. Best regards

8/10 Good

kate, leighton buzzard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel with lovely staff
Lovely receptionists. Very accommodating with getting our room ready after turning up early.

8/10 Good

Xiaohu, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain 15 min to Geneva by car
Great bargain and 15 minutes by car to Geneva center. Very nice hotel staff. Free parking. Will stay again.

6/10 Okay

James, Carmarthen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean & very helpful staff
Stayed for two nights while attending Vitafoods Europe show in Geneva, nice hotel but sadly I didnt quite realize that it was 30 min taxi drive from the Airport and Palexpo Centre, but thats my fault. Apart from that I cant fault the hotel. Its not plush by any means, its basic but it did not cost much, so you get what you pay for.

8/10 Good

seung

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Somer, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical quality travel hotel, enjoyed my stay!
This was the typical experience I expect of a Mercure hotel. Clean, tidy rooms. Friendly, helpful staff. No drama or mistakes. The location was central to all the roads, and just a 10 minute drive over the border into Geneva (the hotel is on the France side). Very near to several shops and restaurants, and we had a really fun dinner at the grill across the parking lot. All in all, it was just a one night stay en route to Paris, and we all got good, sound rest and relaxation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
magnificent place

8/10 Good

Faroug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel for one who knows it's in France
Hi. I booked one night in Mercure Annemasse Porte de Genève hotel, but I didn't stay there for 2 nights & lost my money for the second night because of Expedia big mistake of putting the hotel in Geneva / Switzerland hotels while it's in France. I expect an apology, my money back & compensation of 731 Euro paid for one night in Hotel de la Paix Genève when I arrived really tired and couldn't find any hotel while searching with my wife and 4 years daughter using a taxi.

2/10 Terrible

Ihab Odeh, Saudi Arabia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mercure hotel Geneva, France
middele of no where , hotel rooms and toilets in bad conditions and very far from city center.

6/10 Okay

Judith, Cardiff

Liked: Cleanliness, staff & service
Annemasse overnight.
Our room was clean and comfortable, the food was good and the service was fine. Unfortunately the air conditioning raged clanked and rattled all night but it was too late and we were too tired to make a fuss. The hotel is in the middle of nowhere so one is trapped there. It had four stars in the web site but didn't really merit them.

6/10 Okay

Joshua, Ann Arbor

Liked: Staff & service
Ok, but not great.
Staff were friendly and the surrounding mountains are beautiful, but I doubt I will stay here again. I appreciated the air conditioning, but the commute into Geneva is pretty inconvenient, and the hotel itself appears pretty run down.

8/10 Good

Keith, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Convenient hotel with great WiFi just outside Geneva with great food for dinner and hotel staff! Save yourself some loot and drive into Geneva.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stuff was very nice and bilingual and very useful. The outside and inside the rooms were very clean, plenty of parking space and near of Geneva.

8/10 Good

Pamela, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over en route to Geneva from France
Looks terrible on approach but was really pleasantly surprised. good value for money and very'new' looking inside,must have been refurbished recently(yet to do outside though) Stayed enroute to Geneva. conveniently located near the main road but not close enough that you're disturbed by traffi. about half an hour from Geneva. Would definitely recommend.

8/10 Good

Jack, UK

Liked: Cleanliness, staff & service
Close to Switzerland but better value
Warm welcome on arrival, comfortable room, good breakfast, poor evening meals.

10/10 Excellent

Francisco jose, Salem ,Oregon ,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will recommended
Very nice hotel ,personnel very attentive to our need ,good location good price excellent diner . Will be back again