Reception

Reviews of Hotel Auteuil

4 out of 5
Hotel Auteuil
Rue de Lausanne 33, Geneva, GE

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 1002 reviews" "
Rating 8 - Good. 426 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! The facilities were incredible (including a little kitchenette) so we could buy and prepare our own food. The staff were very friendly and helpful plus, you get a transport card which made exploring Geneva super easy. Thank you so much, the only hotel we will be staying in from now on.
Stayed 2 nights in Mar 2024

10/10 Excellent

Greg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for our family of 5, they have connecting rooms. Less than a 5 min walk from train station, easy friendly check-in. Spacious rooms, walkable to the rest of Geneva, lots of restaurants and shopping nearby. Easy to hop a train in the morning to the airport.
Stayed 1 night in Feb 2024
Response from Lorie Gandou - Front Office Manager on 29 Feb 2024
Dear Mr Avedesian,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very nice and helpful
Stayed 6 nights in Feb 2024
Response from Lorie Gandou - Front Office Manager on 19 Feb 2024
Dear Mrs Fahmi,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

Suphachai, Bee Caves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Lorie Gandou - Front Office Manager on 19 Feb 2024
Dear Suphachai,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

8/10 Good

Adela

Stayed 1 night in Jan 2024
Response from Lorie Gandou - Front Office Manager on 9 Feb 2024
Dear Adela,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

bernardo

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2023
Response from Lorie Gandou - Front Office Manager on 19 Feb 2024
Dear Mr Enriquez Arriaza,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

Gregory E

Liked: Amenities
Room and common areas, and staff were all excellent. Laundry facilities were not available (working?) causing me to go to a outside place. Fortunately, after I research d places found one that was 2 minutes away. It was very nice. Staff should have had a list of places recommended (distance, rating).
Stayed 2 nights in Dec 2023
Response from Lorie Gandou - Front Office Manager on 9 Feb 2024
Dear Mr Hare,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

hennah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and friendly/helpful staff. The hotel is extremely close to the train station and bus station. The old town is 10/15 minutes walk away and there are plenty of dining options within walking distance. The reception staff are lovely and can’t do enough for you. The room itself was cosy and spacious. It was also very clean. Loved this hotel and would recommend to others :) thank you Hotel Auteuil!!!
Stayed 2 nights in Dec 2023
Response from Lorie Gandou - Front Office Manager on 9 Feb 2024
Dear Mrs Naaz,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

Deniz

Stayed 1 night in Dec 2023
Response from Lorie Gandou - Front Office Manager on 9 Feb 2024
Dear Mr Guler,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, as always
Just a one night stay to go out with friends in town. Got a free upgrade. Pleasant and courteous staff. Nice room and bathroom. Comfortable bed. Can’t fault it for a Saturday night in town.
Stayed 1 night in Dec 2023
Response from Lorie Gandou - Front Office Manager on 9 Feb 2024
Dear Mr Leitch,We would like to thank you for taking the time to leave a positive review of our hotel.It was a pleasure to welcome you again.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, specious room, and lovely staff
Stayed 1 night in Dec 2023
Response from Lorie Gandou - Front Office Manager on 9 Feb 2024
Dear Mrs Hamid,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional establishment with a simple and efficient formula of service and quality. Very good breakfast service.
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and good location. Directly in front of tram stop and walking distance to central train station.
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Lorie Gandou - Front Office Manager on 24 Nov 2023
Dear Madam, Dear Sir,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

8/10 Good

Katherine

Stayed 2 nights in Oct 2023
Response from Lorie Gandou - Front Office Manager on 24 Nov 2023
Dear Mrs KatherineWe would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff and great breskfast
Stayed 2 nights in Oct 2023
Response from Lorie Gandou - Front Office Manager on 24 Nov 2023
Dear Mrs Amanda,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

10/10 Excellent

Margaret, STEVENAGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, friendly & approachable. Nice they are multilingual. The decor of the property was nice , fascinating photos . Felt cosy and comftable . Na complaints bar cpl blemish on room interior celling . Overall splendid & lovely.
Stayed 3 nights in Oct 2023
Response from Lorie Gandou - Front Office Manager on 24 Nov 2023
Dear Mrs Margaret,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely

6/10 Okay

Alba

Travelled with family
The hotel is close to the train station and walking distance to many restaurants and city center. The service staff were friendly, but the service at the hotel was just average or one that you would find at a two star hotel. Staff at the reception desk were polite but always acted as if they were being interrupted.
Stayed 1 night in Oct 2023
Response from Lorie Gandou - Front Office Manager on 24 Nov 2023
Dear Mrs Alba,We would like to thank you for taking the time to leave a review of our hotel.Your stay did not give you complete satisfaction and we are very sorry about that.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.In a second time, I will immediately take action with my team to work on an improvement plan.We hope to welcome you during your next stay in Geneva and to make it as pleasant as possible.Yours sincerely

8/10 Good

MUYA M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The gym equipment wasn’t easy to use for many exercises
Stayed 11 nights in Oct 2023
Response from Lorie Gandou - Front Office Manager on 20 Oct 2023
Dear Mr Wachira,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie Gandou - Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable well run hotel in great location
Stayed 4 nights in Oct 2023
Response from Lorie Gandou - Front Office Manager on 20 Oct 2023
Dear Mr O'Malley,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie Gandou - Front Office Manager

10/10 Excellent

Samant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dated but excellent hotel
Stayed 1 night in Sep 2023
Response from Lorie Gandou - Front Office Manager on 25 Sept 2023
Dear Mr Samant,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie Gandou - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lorie Gandou - Front Office Manager on 25 Sept 2023
Dear customerWe would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie Gandou - Front Office Manager

10/10 Excellent

Paulette, MEDFORD

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to the Soto how many years it is the place we always see it when you come to Geneva and we will continue to do so
Stayed 2 nights in Sep 2023
Response from Lorie Gandou - Front Office Manager on 25 Sept 2023
Dear Mrs Zdanow,We would like to thank you again for your reservation and for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie Gandou - Front Office Manager

10/10 Excellent

KHALED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property conditions
Stayed 1 night in Sep 2023
Response from Lorie Gandou - Front Office Manager on 25 Sept 2023
Dear Mr Khaled,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie Gandou - Front Office Manager

4/10 Poor

Njideka

Business traveller
Disliked: Amenities
Didn’t like the fact that staff at check out kept querying me about the room payment despite having confirmed at check in that I b. Felt more like profiling than anything else. ooked via Expedia and the payment was deducted already for the full stay. Actually sat in reception the whole time waiting for cab for 20 minutes and after cab had put my stuff in the car he kept me at the reception asking questions and checking for the payment
Stayed 3 nights in Sep 2023
Response from Lorie Gandou - Front Office Manager on 25 Sept 2023
Dear Njideka,We would like to thank you for taking the time to leave a review of our hotel.Your stay did not give you complete satisfaction and we are very sorry about that.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams and I will immediately take action with my team to work on an improvement plan. We hope to welcome you during your next stay in Geneva and to make it as pleasant as possible.Yours sincerelyLorie Gandou - Front Office Manager

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Lorie Gandou - Front Office Manager on 17 Aug 2023
Dear Michael,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie Gandou - Front Office Manager

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Jul 2023
Response from Lorie Gandou - Front Office Manager on 1 Aug 2023
Dear Mrs Fatima,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie - Front Office Manager

6/10 Okay

ann

Travelled with partner
Liked: Staff & service
We staying one night in the hotel. The lobby is contemporary and beautiful. The staff were professional ,but not warm. The room was very clean, the bed comfortable, however our room looked into the train station! The part of the city this hotel is located was not attractive at all. We stayed in another part of the city when we first landed and it was much nicer.
Stayed 1 night in Jul 2023
Response from Maria on 25 Jul 2023
Dear Guest,Thank you for your feedback following your one night stay with us here in the Auteuil. I am pleased to see that you found our lobby comtemporary and beautiful and that the rooms were clean and our bedlinnen comfortable. I am sorry for the view over the train station. Unfortunately there are a number of rooms on the backside of the hotel with the view over the trains coming in and out of Geneva but also a view over the Jura Mountains. The problem being centrally located is that sometimes the view is not the best. On the other hand the lake side is only 5 minutes away by foot as well as the shopping center. Wishing you a wonderful summer and maybe we will have the pleasure to welcome you back in the future. Let me know in advance and I will find you a nice room with a bettre view!Best regardsMaria

8/10 Good

Alberto De La

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Maria on 25 Jul 2023
Cher Client, Merci pour votre note sur Expedia. Je suis contente de voir que vous avez passé un bon séjour avec nous et à Genève.Dans l'attente du plaisir de vous accueillir de nouveau, je vous souhaite une belle semaine, Maria

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Asked for a glass of ice they had no ice. Asked for a plastic trash bag couldn’t understand English, but it sounded like she said they were out.
Stayed 4 nights in Jul 2023
Response from Maria on 25 Jul 2023
Dear AnonymousThank you for your feedback following your stay with us. I am sorry that we could not find you any ice....unfortunately our icemachine was mal functioning for a couple of days and that could have been the problem. Normally all our staff speaks and understand english...I will check with my team to make sure that everyone know what a trash bag is.Hopefully we will have the opportunity to welcome you back soon again,with my best regardsMaria

10/10 Excellent

Ethel, barrington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times for work in Geneva but this time my husband was able to travel with me. As always the hotel was excellent. The convenience for me to catch the tram for work for two days and he to be able to quickly go sightseeing was perfect ( as I suspected it would be). I was just so happy to return. Breakfast, staff, bedding and amenities are excellent. I will return. Thank you.
Stayed 4 nights in Jul 2023
Response from Lorie Gandou - Front Office Manager on 18 Jul 2023
Dear Ethel,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely Lorie Gandou - Front Office Manager

10/10 Excellent

Ian

Stayed 2 nights in Jun 2023
Response from Lorie Gandou - Front Office Manager on 18 Jul 2023
Dear Ian,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerelyLorie Gandou - Front Office Manager

4/10 Poor

Sevda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Once again, despite being an Expedia Gold member it was neither acknowledged nor was I offered an upgrade. Expedia really need to look into this because at this point the idea of getting free upgrades as a perk is totally false. The room is large and close to train station but the walls are painfully thin. You can hear all your neighbors and everyone in the hallway. We slept very little due to every noise we heard in and around the hotel. We also requested a room away from the lift but they placed us right across from it promising it was “a wuiwr part of the hotel”. This was untrue.
Response from Lorie Gandou - Front Office Manager on 18 Jul 2023
Dear Mrs Sevda,We would like to thank you for taking the time to leave a review of our hotel.You also highlighted your dissatisfaction with the Expedia VIP programme, the upgrade is not automatic but subject to availability.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely Lorie Gandou - Front Office Manager

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient walk from train station
Stayed 2 nights in Jun 2023
Response from Lorie Gandou - Front Office Manager on 18 Jul 2023
Dear Christina,We would like to thank you for taking the time to leave a positive review of our hotel.Customer satisfaction is a priority for us and you can be sure that your feedback will be shared with our teams.We look forward to welcoming you during your next stay in Geneva.Yours sincerely Lorie - Front Office Manager

2/10 Terrible

Nicholas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Maria Croci on 30 Jun 2023
Dear Mr Irwin,We would like to thank you for taking the time to provide us your feedback on your stay.We take note of your dissatisfaction and rest assured that your comment will be shared with our teams.The technical problem you encountered during your stay was indeed general and we have refunded your night's stay for the inconvenience.We hope to welcome you again for your future stay in Geneva and remain at your disposal for any further information.Maria Croci - Hotel Director

10/10 Excellent

Zachary, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Maria Croci on 29 Jun 2023
Dear Zachary,I would like to thank you for the time you took to post your comment on Expedia.You did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

10/10 Excellent

Virginia

Stayed 1 night in Jun 2023
Response from Maria on 12 Jun 2023
Dear Virigina, Thank you for your great feedback following your stay in the Auteuil Manotel.We look forward to welcome you back soon again, with my best regardsMaria

10/10 Excellent

Jeanne

Stayed 3 nights in May 2023
Response from Maria Croci on 8 Jun 2023
Dear Mrs Dyer,I would like to thank you for the time you took to post your comment on Hotels.com.You did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Maria Croci on 7 Jun 2023
Dear Mr Farkas,I would like to thank you for the time you took to post your comment on Hotel.com.You did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

2/10 Terrible

cedric

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Flees!
I got flee bites the 1st night and the 2nd night. The 1st night, I thought it must have been a spider, but then when it happened again in multiple places the 2nd night, I realized this was flees.
Stayed 2 nights in May 2023
Response from Lorie Gandou on 6 Jun 2023
I would like to thank you for your comments posted on Hotel.com.You took the time to share with us your disappointment during your last stay with us.I transfer your feeback to our Hotel Director and she will come back to you.Your commentaries will help us to achieve a higher level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With my best regards,Mrs Lorie GandouFront Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Maria Croci on 25 May 2023
Dear Mr Asgar,I would like to thank you for the time you took to post your comment on Expedia. You did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff. Great customer service. Location is near the main train station and the whole city is walkable from the hotel.
Stayed 3 nights in May 2023
Response from Maria Croci on 24 May 2023
Dear Andrea,I would like to thank you for the time you took to post your comment on You did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

10/10 Excellent

Joan, Wake Forest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Hotel Auteuil. Room was quiet. Staff was very helpful with early checkin, directions and restaurant recommendations. Easy walking distance from train station. Good choice at breakfast.
Stayed 2 nights in May 2023
Response from Maria Croci on 24 May 2023
Dear Joan,I would like to thank you for the time you took to post your comment on You did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2023
Response from Maria Croci on 24 May 2023
Dear WilfredoI would like to thank you for the time you took to post your comment on You did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

4/10 Poor

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed here 4 nights, and was so disappointed. First off, the air conditioning was out for the entire time that I was there. Made my stay quite uncomfortable, and no one at the front desk seemed to care, just "ok. I'm sorry". My room was scorching. You can crack the window slightly. However, the back of this hotel faces the main train station and the tracks in Zürich. They ran all day long, and the workers are doing maintenance on the tracks at night. It’s quite noisy, and with no choice, but to leave the windows open, it was an awful stay. Otherwise, I guess the hotel is OK. It’s obviously older, and they really don’t care for the comfort of their guests. No concessions. No nothing. Just “ Yeah, the air conditioning is out. I’m sorry." I won't stay here again.
Response from Maria Croci on 24 May 2023
Dear Stephen,I would like to thank you for your comments posted.You took the time to share with us your disappointment during your last stay with us. As the hotel Director of the property, I would like to discuss with you at your convenience in order to fully understand your comments and feedbacks. In a second time, I will immediately take action with my team to work on an improvement plan.Your commentaries will help us to achieve a higher level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With my best regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

10/10 Excellent

Herberth A

Stayed 1 night in May 2023
Response from Maria on 15 May 2023
Dear Guest, Thank you for your great feedback following your stay in our hotel. I am pleased to see that everything went well.We look forward to welcome you back soon againWith my best regards

8/10 Good

Nitesh, Buffalo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Nice and helpful staff
Stayed 2 nights in Apr 2023
Response from Maria on 15 May 2023
Dear Nitesh, Thank you for your feedback following your stay with us in the Auteuil Manotel. I am pleased to see that our team made your stay nice and comfortable.We look forward to have the opportunity to welcome you back soon again, Best regards

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great welcoming staff, clean and comfortable.
Stayed 3 nights in Apr 2023
Response from Maria on 15 May 2023
Dear Sandra, Thank you for your great review on Expedia. I am happy to see that you enjoyed the location of our hotel and that our team made your stay nice and comfortable,We look forward to welcome you back soon again, With my best regards

10/10 Excellent

Gabrielina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable with restaurants and super market nearby. Hotel staff very accommodating from reception to housekeeping. Rooms very comfortable and kitchenette was useful. Bathroom was perfect. Great stay! Would come again.
Stayed 2 nights in Apr 2023
Response from Maria Croci on 17 Apr 2023
Dear Gabrielina,I would like to thank you for the time you took to post your comment on You did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil

8/10 Good

Hubert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Maria Croci on 17 Apr 2023
Dear Hubert,I would like to thank you for the time you took to post your comment on Hotels.comYou did appreciate your stay with us, which represents for us a real value. Be sure that your comments will be forward to my team for its information.Your comments will help us to maintain our high level of service throughout the year.We are looking forward to welcoming you for your next stay in Geneva.With kind regards,Mrs. Maria Jarl CrociHotel Director – Hotel Auteuil