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Reviews of Drake Longchamp

3 out of 5
Drake Longchamp
Rue Butini 7, Geneva, GE

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 181 reviews" "
Rating 8 - Good. 71 out of 181 reviews" "
Rating 6 - Okay. 45 out of 181 reviews" "
Rating 4 - Poor. 11 out of 181 reviews" "
Rating 2 - Terrible. 6 out of 181 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, and very clean, breakfast was enjoyable. The location is good, just a 10-minute walk to the train station, and a 2-minute walk to the lake.
Stayed 4 nights in Mar 2024
Response from Front desk on 17 Mar 2024
Dear guest,Thank you very much for your feedback!It was a pleasure for us to welcome you in hotel and we hope to see you again.Best regards,Front Office

10/10 Excellent

Aleksey, Minsk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, as a usual in this hotel. Perfect staff, location, room.
Stayed 4 nights in Feb 2024
Response from Front desk on 18 Feb 2024
Dear Aleksey,Thank you for taking the time to leave a nice comment, we look forward to welcoming you next time!

10/10 Excellent

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for business trip
Great and friendly service, comfortable room
Stayed 1 night in Dec 2023
Response from Taylor Yannick on 11 Dec 2023
Dear Guest,We would like to thank you for your nice review.We hope to welcoming you again at the Drake hotel.We wish you a happy christmas and a happy new year.Best regards

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Old but ok.
Hotel was within walking distance to the train station. It is a very old hotel but they do keep it up. Service is as mostly friendly. Lots of hot water in the shower.
Stayed 1 night in Oct 2023
Response from Taylor Yannick on 6 Oct 2023
Dear Guest,First of all we would like to thank you for your nice review.We hope to welcoming you again in your next visit in Geneva.Warm regards

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place.
Stayed 7 nights in Sep 2023
Response from Taylor Yannick on 17 Sept 2023
Dear Guest,We would like to thank you for our nice review.We are happy to hear that you enjoyed your stay at the Drake Hotel.We hope to see you soon.Best regardsThe Management

10/10 Excellent

Adel, Cairo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quite, speed internet, walkable to the lake, city centre, value of money, near UN and Geneva Conference Centre .. was excellent for my business trip !
Stayed 3 nights in Jun 2023
Response from Front office on 22 Jun 2023
Dear Guest,We thank you for your review. We are pleased to hear that you enjoyed your stay in our hotel.We look forward to welcoming you again,Best regards

6/10 Okay

mark

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Taylor Yannick on 29 Mar 2023
Dear Guest,We would like to thank you for your comment.Kind regards

8/10 Good

Annie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
More power sockets in room needed! Fabulous night desk to welxome a late traveller.
Response from Taylor Yannick on 29 Mar 2023
Dear Guest,We thank you for your review and took good note of your comment.We are happy to hear that you appreciated our nightservice .We hope to welcoming you again at your next stay in Geneva.Kind regards

10/10 Excellent

Tram

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

majid

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
staff verry good location excelent but no aircondition
Stayed 5 nights in Jul 2022
Response from Taylor Yannick on 26 Jul 2022
Dear Guest, Thank you very much for your nice review about our hotel. We very much appreciate your kind comments . We will share your words with all the team, Sincerely,

8/10 Good

Raymond

Business traveller
Liked: Cleanliness
Given the worsening heat due to climate change, the hotel needs to put up air conditioners and complete the renovation.
Stayed 6 nights in Jul 2022
Response from Taylor Yannick on 23 Jul 2022
Dear Guest, We would like to thank you for sharing your experience. We are sorry for the inconvenient caused to you during your stay because of this unusual heat. We hope to welcoming you again during your next visit in Geneva. Best regards The Management

10/10 Excellent

Roy

Stayed 1 night in Jun 2022
Response from Taylor Yannick on 10 Jul 2022
Cher Client, Nous vous remercions d'avoir pris le temps d'exprimer votre satisfaction sur votre séjour dans notre hotel. Nous espérons vous revoir lors de votre prochaine visite à Genève. Bien cordialement La direction

4/10 Poor

Tadge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Don't go when it is hot!
Hotel is nice, staff very good, but with no air conditioning on a 40C (90+) day, it is uninhabitable. Fans and open windows were no solution. Miserable night.
Stayed 1 night in Jun 2022
Response from Taylor Yannick on 23 Jun 2022
Dear guest, Thank you for taking the time to tell us about your stay in our property. We are glad to hear that you appreciated our hotel. However, we are sorry to hear that the heat in the room did not allow you to enjoy the best of our rooms. We would like to inform you that this year, especially on June, we have reached 35°C almost every day, having the warmest spring for the last 50 years. Consequently, this has been a very unusual situation in Switzerland. Please, accept our sincerest apologies for the inconveniences caused and we hope to welcome you soon.

10/10 Excellent

gerard alain andre

Stayed 9 nights in Apr 2022

10/10 Excellent

Mama Fatima

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022
Response from Taylor Yannick on 14 Mar 2022
Chère Madame, Nous vous remercions vivement pour l'excellente appréciation que vous avez donnée à notre établissement. Dans l'attente de vous accueillir à nouveau , recevez nos meilleures salutations. La Direction

8/10 Good

Xabier

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very close to my office and the Lake.
Stayed 10 nights in Mar 2022
Response from Taylor Yannick on 14 Mar 2022
Dear Guest, We would like to thank you for your message. We look forward to welcoming you again at the Drake hotel. Kind regards The management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok!
At first glance it was NOT What I expected, very worn down, things were broken. But after the first day or so it felt allright. It was clean and the staff were very nice. It was a very good location. Breakfast was ok.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 2 nights in Feb 2020

10/10 Excellent

KO, Erunmu, Nigeria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to tram, buses, and train to the airport
Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very upset after staying here. I could get over the dirty bathroom and very tired decor and facilities if the staff were kind and friendly but unfortunately that was not the case. I don’t think I have ever experienced such a lack of respect. On check-in there was a misunderstanding (caused in part by me and in part by the hotel). I apologised for my mistake but was treated harshly and not listened to. Since that point the hotel made mistakes and I was understandably frustrated. The last quote of my stay was that that they didn’t care that they were rude to me.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking downtown Geneva. Very nice breakfast.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good. Great location. Staff very friendly. Super close to lake
Stayed 4 nights in Sep 2019

8/10 Good

Nigel

Travelled with group
Liked: Cleanliness, staff & service
Good alround stay
At first I was worried about this hotel due to the previous reviews but actually I thought it was good value and was very centrally located. Something the website doesn’t state is all public transport is included for guests which was a nice benefit. Breakfast was also included. Overall a clean hotel that was good value with great service
Stayed 3 nights in Sep 2019

8/10 Good

dayo

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Abaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, amenities
The hotel room had one available plug point for the fan or charging the phone or laptop. Upon complaining to the reception that amenities were inadequate for the price, I was told to go someplace else if I did not like it there. Very rudely cut the phone on me. Overall the night staff are not necessarily solution providers - they don't have skills to deal with irate customers or provide solutions for guests. The morning staff however was helpful on other requests and were responsive.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
I imagine that many online-daters often feel the way I did when I arrived at the hotel: whose photos were those? The hotel's neighbourhood is rather untidy looking (the hipster area known as the Paquîs) when you come from Rue de Lausanne. It improves a bit when you continue towards the lake. Overall I was disappointed, and certainly don't think it was a good deal for the money. The lobby looks dated and needs a renovation, the room was ok (also dated) but did not have air-conditioning, which was a big problem that night. The breakfast room is quite nice, but the breakfast itself rather frugal. As said, the neighbourhood is trendy, with plenty of restaurants, and might be safe, though certainly does not look so at night, due to the proliferation of loitering groups of young males. Bed was good.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness
The location was good. Handy to shops and CBD. Breakfast was decent.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel, close to all the amenities, excellent staff.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

CrazyNomad, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city center. Hotel provided with travel passes for the time we were there. A welcome surprise.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Pascal was amazing with his hospitality. I appreciate him in exchange
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very clean, okay value for Geneva. Not enough plugs in the room (had to unplug a lamp to plug in my phone). Would have been nice if they had fresh fruit at breakfast. Also, the phone message light would not stop flashing and the did not know what to do so I had to disconnect and put it in the drawer (no big deal).
Stayed 3 nights in May 2018

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room was ridiculously small for three adults even for two. Breakfast was poor for the money.Would not recommend. One star
Stayed 2 nights in Jun 2017

6/10 Okay

Moty

Disliked: Room comfort
No air-conditioning
Stayed 1 night in Jun 2017

10/10 Excellent

HUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

nancy

Disliked: Property conditions & facilities, room comfort
There must be a lot of better okaces to stay for t
No place to plug in your devices. $60 taxi ride to airport.

8/10 Good

gerard, estero

Liked: Cleanliness, staff & service, room comfort
good basic amenities, great down town location
I have been going to this hotel regularly for the last 15 years and I will continue to go there in the future. The only problem this year was the extremely hot weather and the rooms have no air conditioning.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good

2/10 Terrible

Wan Sze, Hk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
No air conditioner, only a small fan Have bed bugs and bad smell in the room Poor kitchen facilities No electric kettle until we ordered Insufficient power plug Breakfast quality is fair

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, great value, minii kitchen, but no AC
The hotel was a nice mid-range hotel. The room was good, and included a kitchenette, which I liked a lot. The staff were nice, and the included breakfast was quite a passable spread, not just coffee and a muffin as many hotels provide. This is a nice bonus in a city where eating can be pricey. However, the lack of AC was a killer. It broke 30 degrees celcius that weekend, and there is only a single small window in the kitchen. The balcony doors were sealed shut. I would have happily given a 4 star rating, but the combination of jet lag and hot room meant I wasn't sleeping very much. At least there was a little fan. But overall, a nice place, nice staff, good value. Out of the summer months, highly recommended.

4/10 Poor

Mr Don, London

Disliked: Staff & service, property conditions & facilities, room comfort
Just average or below average hotel
This hotel is not very good value for money. It has a recent coat of white paint but it is very outdated. Room is just comfortable for a night stay. There are no tea/coffee facilities in the room nor they have any room service. I suppose you are expected to look after yourself. It mertis two stars - probably lower three.

4/10 Poor

Pedro, London

Disliked: Property conditions & facilities
Just OK
The hotel is just OK. Good wifi but breakfast is really bad.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff was terrific, and the room was clean and comfortable. I paid a bit extra for the "executive room" with a king size bed, and the upgrade was worth the small additional cost. The room was a bit edgy in design and decor, which made for a fun experience. The hotel is two blocks from the tram line, and like many Swiss cities all hotels in Geneva give a free metro pass to guests so getting around the city is very easy. I would recommend the Drake and will plan to stay there again.

8/10 Good

shray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay...
Hotel is really clean and staff is very friendly. overall a nice and comforting stay.