Ratings based on 1,409 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom uae

Sofitel v Premier Inn

Posted 28-Mar-2015
The most redeeming feature of the hotel is the gantry that runs from the airport that stops you getting wet from the rain. Other than that, the Premier Inn wins every time. Cheaper, cleaner, more comfy bed, better shower, faster wifi. Chinese restaurant was decent, served by authenticly abrupt Hong Kong types. Bar atrocious.
2 out of 5
by A verified travellerfrom UK & USA

Basic Hotel, poor rooms

Posted 25-Mar-2015
Pros: Nothing
Cons: Too much to mention, read general comment
Location: ??
I really do not understand why this hotel has such a high rating. I chose this Hotel as the review seems good, however, the hotel is basic in so many ways. The car park is next to the hotel but you have to walk down the circular road way as there is no stairs to the street that then gets you to the hotel entrance. I had no help offered to help me with my luggage, the front desk was polite and welcoming but thats as good as it gets. The corridors are not clean and smelled, my room was located on the internal atrium of the hotel, no windows, stuffy room with two small single beds. My room seems to pick up all the noise from the other rooms either above or below my floor. The room was not dirty but is was not clean. Internet is extremely slow, they want you to by the upgrade where the speed is faster. I went to eat at the apparently highly rated Gatwick Oriental (according to the front desk), food was average at best. I sat next to an aluminium column that was stained from previous dinners. The aromatic duck was greasy and the worst I have ever tasted. If you ask for water, they will bring you a litrer bottle without asking you if you would like a bottle, a number of people complained about this. I have to say staff where polite but how they get away with serving such food is beyond me. i mentioned the greasy duck but the waiter just apologised. Don't always expect to find great hotels at airports but I am very surprised this hotel is rated so high, it's a 3 out of 5 max
3 out of 5
by A verified traveller

ridiculously expensive restaurants.

Posted 24-Mar-2015
also, I was told that I'll need to pay £30 for early check-in
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Trinidad and Tobago

Excellent Airport Hotel

Posted 23-Mar-2015
Pros: Proximity to Gatwick North terminal.
I use the Sofitel 3 or 4 times a year. It is very convenient for Gatwick travellers and if you do not need to be in the heart of London it is an inexpensive alternative to a Central London hotel even taking into account the cost of the rail transfer to Victoria.
5 out of 5
Recommended
for Everyone
by A verified traveller

Our stay.

Posted 16-Mar-2015
Pros: The proximity to the North Terminal
Cons: Nothing
We have stayed at the hotel several times, and always find it excellent. The staff are all very pleasant and helpful, and the rooms re very comfortable. It is extremely helpful for us that we are able to order a wheelchair from the North Terminal, right into the departure area.The restaurants are very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

One night stay, early AM flight

Posted 16-Mar-2015
Efficient check-in, comfortable bed, lovely linens and bath products all just steps away from the North Terminal.
3 out of 5
by A verified travellerfrom North Lincolnshire

Short walk to the terminal

Posted 15-Mar-2015
Pros: Short walk from Gatwick Express and short walk to the terminal, efficient check-in.
Busy airport hotel not really up to the class, room was clean but basic with empty fridge, my shower screen swings open all the time.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Monaco

Rooms a bit dated

Posted 15-Mar-2015
Bery convenient hotel. Good staff. Rooms need to be renovated
4 out of 5
Recommended
for Everyone
by A verified travellerfrom notts

Pre long distance flight

Posted 06-Mar-2015
Pros: It was what we expected from previous stays
Location: It's at Gatwick North terminal
Service was on slow side . The bed linens were of good quality
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Airport Hotel

Posted 05-Mar-2015
Pros: Lovely Staff, Comfortable beds
Well situated, skywalk to North Terminal from the hotel.