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Reviews of Vacation Lodge

2.5 out of 5
Vacation Lodge
3450 Parkway, Pigeon Forge, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 435 out of 1004 reviews" "
Rating 8 - Good. 308 out of 1004 reviews" "
Rating 6 - Okay. 133 out of 1004 reviews" "
Rating 4 - Poor. 81 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but clean.
Stayed 1 night in Apr 2024
Response from Beth on 19 Apr 2024
Thank You!

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is remarkable but unfortunately, it comes at a price because the facility is not kept up and it is very noisy. I asked to be in a room without an adjoining door in the middle and my requests were not even considered even though my reservation was confirmed a month in advanced. The noise and sound traveled through that door. I could hear the folks in the other room snoring, puking, coughing, etc.
Stayed 2 nights in Mar 2024

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. Staff, especially Gail, were extremely helpful and pleasant. Our room was clean. No problem with parking. Very convenient to places to eat and some shopping. We will stay there again!
Stayed 2 nights in Apr 2024
Response from Beth on 17 Apr 2024
Thank you for your review

10/10 Excellent

C. Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little bit older but has clean and friendly atmosphere. Very conveniently located. No waffles, but a nice country breakfast including biscuits and gravy and eggs.
Stayed 2 nights in Apr 2024
Response from Beth on 14 Apr 2024
Thank you so much!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Beth on 5 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In general we just appreciate this motel, Don’t worry about bugs, no dirty linens, comfortable bedding and a great staff.
Stayed 1 night in Apr 2024
Response from Beth on 5 Apr 2024
Thank you so much and we appreciate you staying with us!

4/10 Poor

Jeston

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Beth on 14 Apr 2024
I'm sorry you were not satisfied; anytime you have an issue please let us know and we will be happy to correct it.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and indoor pool. Great hot breakfast, a very good deal overall.
Stayed 2 nights in Mar 2024
Response from Beth on 1 Apr 2024
Thank you!

6/10 Okay

steven

Travelled with family and small children
Liked: Cleanliness, staff & service
The pool is great. Even though very young children were in the hot tub and 1 almost drowned and there wew cockroches in our room
Stayed 1 night in Mar 2024
Response from Beth on 5 Apr 2024
Thank you for your feedback. We do have monthly pest control; anytime you have an issue please call us so we can address it immediately.

8/10 Good

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was the second time to stay at the lodge this year. we were just there in oct. rooms are clean and bathroom is clean and well stocked. It is convenient to most places. It is a little loud at times. Walls are not well insulated. All in all I will stay there again, probably before the year is out.
Stayed 3 nights in Mar 2024
Response from Beth on 1 Apr 2024
Thank you and we look forward to your next visit!

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Was very impressed by the wonderful and accomodating staff. They are true gems!
Stayed 1 night in Mar 2024
Response from Beth on 1 Apr 2024
Thank you so much!

8/10 Good

Tolar

Travelled with partner
Overall the stay was good, for the price and the convenience it was good
Stayed 2 nights in Mar 2024
Response from Beth on 31 Mar 2024
Thank you and Happy Easter

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze. Front desk staff helped with all our questions and showed us exactly where everything was on the property.
Stayed 1 night in Mar 2024
Response from Beth on 29 Mar 2024
Thank you so much and we hope to see you again soon!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Beth on 29 Mar 2024
Thank you!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely great value. The rooms are very clean, breakfast is provided and the staff in the lobby and breakfast area are so helpful and polite. They have a great indoor pool/spa and fire pit to relax at after a fun day of exploring the area.
Stayed 1 night in Mar 2024
Response from Beth on 29 Mar 2024
Thank you!

6/10 Okay

Nancy

Stayed 2 nights in Mar 2024
Response from Beth on 14 Apr 2024
Thank you for your feedback!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, the property was nice, right in the middle of everything.. only thing i was not crazy about was the shared balcony
Stayed 2 nights in Mar 2024
Response from Annette on 23 Mar 2024
Thank you for your review. We appreciate your business.

2/10 Terrible

JESSICA

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Dirty and heater was hanging off the wall. Fridge stunk so bad we couldn’t even use it. Pull out bed was terrible. Do not recommend at all, horrible!
Stayed 1 night in Mar 2024

10/10 Excellent

celia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome. The rooms were very clean and smelled great. Bed was comfortable and room was spacious. Everyone on the staff was nuce and attentive to any meeds or questions. We will definitely be back. Thank you for a great week.
Stayed 3 nights in Mar 2024
Response from Annette on 23 Mar 2024
Thank you for your review. We appreciate your business.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Annette on 23 Mar 2024
Thank you for your review. We appreciate your business.

4/10 Poor

Bertha

Travelled with partner
Disliked: Amenities
The have a indoor pool area but to get to it you have to walk pretty far from the room you're in. We had to take 2 elevators and walk down 4 hallways which were all outside so it was very cold walking back to our room from the pool. The room and property grounds were well maintained. The TVs are not smart TVs so can't stream anything on them you're stuck watching whatever happens to be on cable.
Stayed 2 nights in Mar 2024
Response from Beth on 10 Mar 2024
Thank you for your feedback.

8/10 Good

Patrick

Travelled with partner
It was nice. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Beth on 10 Mar 2024
Thank you!

8/10 Good

Angel

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Beth on 6 Mar 2024
Thank you!

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area was great . Sitting on the terrace, watching traffic and making plans for the day was wonderful. Breakfast was amazing. Spacious room and staff was friendly. I was very pleased with Vacation Lodge.
Stayed 2 nights in Mar 2024
Response from Beth on 4 Mar 2024
Thank you so much for the wonderful feedback!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here loved it . My daughter loved the pool & the breakfast was really good,Has fire pit too u can enjoy ! We are definitely going back, everyone was really friendly also.
Stayed 2 nights in Mar 2024
Response from Beth on 4 Mar 2024
Thank you for your kind review!

6/10 Okay

Jake

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
cheap stay and motel vibes.
Stayed 1 night in Feb 2024
Response from Beth on 4 Mar 2024
Thank you for your feedback. We are constantly updating and we hope you give us another try.

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it all.i definitely will be back
Stayed 2 nights in Feb 2024
Response from Beth on 26 Feb 2024
Thank you so much and we look forward to your next visit!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Failed to clean the room after a second night. Pool area was nice but had to walk outside to get to the pool. Also no towels were located in the pool. Had to walk back to front desk to get towels and return them to front desk. This was very inconvenient as the front desk is quite a walk from the pool.
Stayed 3 nights in Feb 2024
Response from Beth on 25 Feb 2024
Thank you for your feedback and I will address the housekeeping issues.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
We ALWAYS enjoy staying with Vacation Lodge. The older building and the new building. The breakfast is AWESOME! The same lady has been cooking the breakfast and preparing it for 17 years now.
Stayed 1 night in Feb 2024
Response from Beth on 25 Feb 2024
Thank you!

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2024
Response from Annette on 23 Mar 2024
Thank you for your review. We appreciate your business.

4/10 Poor

Doretta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, we have stayed here before and never had any problems. We waited until just after 4 to check in, as check-in time was 4:00pm. When we got to our room: #1 it was a handicap room. We did not request a handicap room. #2 there was no balcony. My itinerary clearly stated: Standard room, 2 queen beds, balcony. #3, the room looked clean, however it also looked like a converted storage area. There were no chairs except a recliner with a stain in the seat that looked like it had been wet in. There were tiny bugs in the bathroom. No, I did not complain due to the fact that my Hubby is a "keep the peace" soul. This was his spur of the moment Birthday trip. When I reserved our room, there were still plenty of rooms left, according to the website. I feel like as an older couple we were maybe taken advantage of. Hubby or no Hubby I do not plan on staying there again..
Stayed 1 night in Feb 2024
Response from Beth on 12 Feb 2024
Anytime you have an issue please call us and we will be happy to correct the problem.

6/10 Okay

David

Travelled with family and small children
Our shower was not usable. There was only two options, scalding hot and freezing cold. Comforter on bed was torn and stained. Phone in room did not work.
Stayed 2 nights in Feb 2024
Response from Beth on 25 Feb 2024
I am sorry for any issues. Please contact us in the future and we will make sure it is taken care of during your stay.

6/10 Okay

Pam

Liked: Staff & service
Response from Beth on 12 Feb 2024
thank you for your feedback

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth on 12 Feb 2024
Thank you and we look forward to your next visit

10/10 Excellent

Kaitlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beth on 21 Jan 2024
Thank you for the rating

6/10 Okay

Leigh A

Travelled with group
Liked: Property conditions & facilities, room comfort
It was an average stay. Was there 5 nights and the floors were never swept during my stay. No Ice machine on the floor where I stayed. Sign for hot tub stated weekend hours open til 10:00 PM but was told that didn’t include Sunday. Also was made to get out of the hot tub on Tuesday at 8:00 PM because there was not enough people there to keep it open til 9:00 PM. Then on Wednesday we went to get in the pool and hot tub both had been drained for maintenance. No one ever mentioned this to us. Very disappointed
Stayed 5 nights in Jan 2024
Response from Beth on 14 Jan 2024
I am sorry for any issues you experienced during your stay and I will speak to housekeeping regarding your stay over service. The ice machines are located on the first floor of the building you stayed in. Thank you for staying with us.

2/10 Terrible

Robyn

Stayed 4 nights in Jan 2024
Response from Beth-GM on 14 Jan 2024
I show you booked an additional night with us so you could stay longer. We were able to keep you in the same room and I personally spoke to you and I wasn't made aware of any issues except the refrigerator was loud and I had that swapped out for you.

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beth on 14 Jan 2024
Thank you!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth on 14 Jan 2024
Thank you!

2/10 Terrible

rachel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Beth on 24 Jan 2024
I'm sorry for any issues during your stay. I will address them with the staff.

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Beth on 12 Feb 2024
Thank you!

6/10 Okay

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early morning chatter
Everything was great, but was awakened too early by the workers in the hallway between the office and my room. 126 bottom floor. Maybe don't let the workers congregate there early in the morning. Also could hear the laundry room behind room 126 bottom floor. Other than that, great.
Stayed 3 nights in Dec 2023
Response from Beth-GM on 14 Jan 2024
Thank you for your feedback and I will address the staff.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Beth on 14 Jan 2024
Thank you!

10/10 Excellent

FELIPE, LOS ANGELES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv is old and small
Stayed 1 night in Dec 2023
Response from Beth on 14 Jan 2024
Thank you!

10/10 Excellent

Brianna, Elizabeth City

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Beth on 14 Jan 2024
Thank you!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and really sweet.
Stayed 3 nights in Dec 2023
Response from Beth on 14 Jan 2024
Thank you!

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Beth on 14 Jan 2024
Thank you!

10/10 Excellent

MarthaRose, Cookeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth on 14 Dec 2023
Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Beth on 14 Dec 2023
Thank you

10/10 Excellent

Dustin

Travelled with family and small children
Liked: Staff & service, amenities
We had one the older rooms and it was outdated but clean and priced accordingly,But let me tell you the best part of our stay here was Miss Gail that checked us in,this lady is a perfect example of excellent customer service and I work in customer service Thank you very much for you help and kindness
Stayed 1 night in Dec 2023
Response from Beth on 14 Dec 2023
Thank you! We hope you have a wonderful Holiday Season!