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Reviews of The Inn On The River

3 out of 5
The Inn On The River
2492 Parkway, Pigeon Forge, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 789 out of 1000 reviews" "
Rating 8 - Good. 153 out of 1000 reviews" "
Rating 6 - Okay. 41 out of 1000 reviews" "
Rating 4 - Poor. 9 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Nice wood paneling and floors in the corridors. The wood floors made for pushing the carts much easier. We had the river side which we thoroughly enjoyed while sitting on the room’s balcony. In the evenings when we were there, they had a guitar singer with popcorn and non-alcoholic drinks. They did not have an exercise room but did have a pool and hot tube. Breakfast included sausage, scrambled eggs, oatmeal, waffles, etc. Our room was clean and nice. They had outdoor seating with a fire pit. They also had a fireplace in the lobby seating area. It was all very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mitchell

Liked: Cleanliness
I liked the property a lot
Stayed 4 nights in Mar 2024

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. The rooms are clean, walk in shower and housekeeping only cleans every other day but when we got back to the room they gave us clean towels and emptied the trash. Great breakfast buffet with actual cups and plates nut styrofoam. Nice area by the fire pit to sit in rickets and free popcorn
Stayed 2 nights in Apr 2024

8/10 Good

Everette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at the inn. We enjoyed our two night stay at this property. The lobby was nice and staff was welcoming. Overall it was very quiet and comfortable. The bed was nice with plenty of pillows. Nice walk-in shower. We would definitely stay here again!
Stayed 2 nights in Apr 2024

8/10 Good

Nicholas

Travelled with family and small children
Beds was very comfortable. Shower was great. Breakfast was good. Pool area was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Rika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a Gem. Will definitely comes back.
Stayed 1 night in Mar 2024

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Nice hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ruth

Travelled with partner
Good location. The Inn was excellent.
Stayed 5 nights in Mar 2024

10/10 Excellent

Tod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is beautiful, this is a “little” gem
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff, and clean rooms.
Stayed 3 nights in Mar 2024

2/10 Terrible

JEFFREY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed here before and was not happy that the beds were not made and room was filthy! But I let that slide…The reason I am posting this review NOW is that I called to ask about booking a new reservation and bringing and elderly relative who is 84 and has a 10 pound service dog. I was utterly shocked by the lady who I spoke to in reservations as she repeatedly said. “ let me give you the number of other hotels” even though this hotel says clearly it accepts service dogs. That is not only clear discrimination but an ADA VIOLATION! I am highly disappointed and utterly appalled at the manner in which this person clearly reiterated over and over to basically find another motel as they won’t honor the ADA laws or guidelines regarding service animals! Never been treated so rudely before!!

10/10 Excellent

Regina

Stayed 2 nights in Mar 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place great view and great people
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room.
Stayed 1 night in Feb 2024

10/10 Excellent

Joni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 days. No issues. Very clean. Staff was friendly. Pool was nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Close to everything. Friendly staff and very clean. Would highly recommend!
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Decent breakfast, more than standard continental. Cookies and popcorn in the evening were a very nice touch.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacqueline, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it!
Stayed 3 nights in Dec 2023

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean. Good breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Rejane

Stayed 4 nights in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Inn was very nice and the service was great. Balcony over the river was very restful. Will return someday soon.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jenifer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Lyndsey

Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Adolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast and clean hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was below average this stay .
Stayed 2 nights in Jan 2024

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay! The staff was excellent, very friendly. Our room was very clean - loved the shower. Plenty of wildlife to see with the river view (geese, ducks, cranes) and even food in dispensers outside to feed the waterfowl - the geese would eat right from our hands. Had live music out in the patio. Good breakfast! Offered hot chocolate at all times, which was fantastic. Definitely will stay again! —— If you’re sensitive to being able to hear your neighbors, it is very easy to hear everyone who walks up/down the hall and easy to hear your neighbors if they’re loud talkers - we didn’t mind.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kendall, Clear Lake

Stayed 1 night in Jan 2024

10/10 Excellent

Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent. It’s well located, very clean and it offers little gadgets like cookies and popcorn that the kids love. I gave it a four because the welcoming person was very serious and not very welcoming. We also had to wait 20 minutes for our room to be ready and the some of the breakfast was a little over cooked. Besides those few things, we would stay there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Wilson

Travelled with family
Liked: Amenities
Love the popcorn and the areas to sit and play games.
Stayed 1 night in Jan 2024

10/10 Excellent

destiney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the location. The staff are very nice. Sitting outside on our patio beside the river was great - even in January!
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Burnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros-The hotel is very clean and most of the employees were nice. The place had a good breakfast selection and the fireplace in the lobby was nice to sit by and relax. Cons- check in is at 4pm and my room wasn’t ready until 4:43 pm. I was told it was due to how many check outs they had that day and plus they’re short staffed. Also, the hallways where the rooms are were very cold as there’s no heat vents. The elevators are old and need updated. Also, all guest have to travel on the 1st floor to get to breakfast and most people were loud I noticed so if you want quietness, stay on a top floor like I did.
Stayed 2 nights in Jan 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Sravan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place Clean Convenient Spot. Would stay again
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Liked: Cleanliness, amenities, property conditions & facilities
They didn’t have a tub. After miles of walking today, I was looking forward to a nice tub soak. I also called guest services/front desk and they never answered
Stayed 1 night in Jan 2024