From the moment I arrived, the staff were great and most helpful. My room was well appointed and clean with the best view of the Empire State Building. Though small (normal for NYC Hotels unless you fork out the bucks for larger living spaces), the Queen sized bed was most comfortable and bathroom was large... For me, the two most important attributes. The staff was eager to please and I must say, succeeded.
Spotlessly clean. Friendly staff. Fab location. Lifts can be a pain, especially at breakfast time. Lacks a personal touch as staff are always busy. Fair choice at breakfast time but didn't fancy it daily. Would say this is more of a professional/corporate hotel.
We were in town for a day to meet up with family. The room was one of the most comfortable that I've had in NYC. The continental breakfast had plain yogurt as well as flavored, and the hot selections were good. Every staff member we interacted with made us feel welcome. Unfriendly New Yorkers? Not at this hotel! Good cookies, too!
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