The good - the staff is friendly, the food is acceptable, the location is almost in the centre of the city. The bad - the staff is not up to the mark in services, the rooms are dated and most importantly, the hotel is geared up to dealing mainly with large groups mainly from Gujarat, which puts individual travelers at a disadvantage with respect to room cleaning, buffet breakfast, etc.
The staff tries hard, but is hampered by lack of training and comparison with benchmarks.
Five years back, this hotel would have been considered very good, but today, it's just average.
Lush, sophisticated and welcoming from the start to end! We were ushered into a calm tranquil world, just what every traveler expects . Extraordinarily huge and tastefully decorated rooms , splendid lobby areas. We could feel the positive chi flowing. The Buddhist resonances matched the decor and the spirit of the resort. Fabulous food and service.
Not the best hotel in Gangtok, but not bad either. It is an average hotel. The view from the rooms is not good. Also the location seemed to be far from the main city. Not many people seemed to know this hotel wither.
Staff requires further training in the restaurant section. Good is good. Breakfast is good, however, not many options are available.
But overall it is a decent hotel.
IT WAS VERY NICE EXPERIENCE TO STAY THERE VERY COMFORTABLE AND COOPERATIVE STAFF AND LOCATED IN THE MAIN MARKET WHICH CAN BE WATCHED FROM THE ROOM ITSELF
OVERALL VERY NICE AND EVEN THE HOTEL MAKES IT CONVENIENT EVEN FOR OLD PEOPLE LIKE US (ABOVE 70 YRS).
Hotel is very conveniently located at a walking distance to MG Marg. The rooms are well kept and very clean. On the terrace of the hotel you get pretty good mountain views (not Kanchenjunga). The restaurant is average and prepares edible vegetarian breakfast! Overall it's a good value for money.
The location! While conveniently located, it's still in a small bylane. So if you're looking for a remote and calm location avoid this hotel.
I reached the hotel at 8.30 PM. I could not spk overphone since signal was weak due to hill area. Secondly, the confirmation letter of my booking said that there is no need to "reconfirm". The hotel staff said they were not expecting us so late. All the same, they arranged for dinner, tea and breakfast. When we wanted to continue our stay for one more day, they said they are closing down the hotel since it was "off-season" and we decided to leave Gangtok and proceed to Pelling, where they have another branch of the hotel and we spent two nights in Pelling. I reached at 8.30 PM previous night and left Sai Krupa at 8.30 AM next day morning. Within this brief overnight stay, I am not able to gather any information on the hotel. Incidentally, myself and my wife were the only occupants at their hotel in Gangtok and Pelling.
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