Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Belfast

Fabulous hotel.

Posted 15-Nov-2014
Pros: Beds and decor
Cons: Heat room up especially when a guest phones to say she will be arriving late.
Location: d/n
Arrived late at night and was disappointed that my room was really cold, though the curtains had been drawn and two lovely iced cakes were set out on the coffee table. Check in was very quick, as was check out. Breakfast in room was perfect (8Euro tray charge). Underground parking- lost of space. Amazingly stylish lounge areas. rooms are beautifully finished.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom beverly Hills

Posted 03-Nov-2014
when we initially drove up to this spot, we were thrown off that it was in an American looking shopping mall. After a beautiful day in the irish countryside, a hotel in a mall was a huge disappointment. However, once we got inside we could not be happier. Truly a cool, luxury hotel with amazing comfortable and luxurious rooms. Take a cab to Eyre Square and don't look toward the mall and you will enjoy.
5 out of 5
Recommended
for Couples
by A verified traveller

A nice escape

Posted 14-Oct-2014
Cons: For such a nice place, they could invest in better pillows!
Really great romantic getaway. Took advantage of thermal suites. Very nice.
3 out of 5
by A verified travellerfrom u.s.

Posted 03-Oct-2014
Pros: Not much
Cons: Everything
The hotel reminded me of the casino lobby's in Las Vegas. Over the top with bright colors. The hallways were dark and dank. Would not stay here again
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ventura

A little far from town but nice hotel

Posted 15-Sep-2014
Pros: The staff, the size of our room.
Cons: Could be updated. Also, my husband used the exercise room and only one treadmill was working.
Location: The greyhound race track is close by and we were able to watch the dogs train one night.
The staff were cheerful and very helpful. I had been warned by other reviews of the quirkiness of this hotel so I was not surprised. The room was quite large and everything was clean. The breakfast was good, you could either order off the menu or go to the buffet which was nice. The only complaint I have is the distance of this hotel from the center of Galway. We did not have a car so it took us a good 20 minutes to walk into town. Luckily it did not rain while we were there.
4 out of 5
Recommended
by Stephanefrom USA

Lovely staff relaxing stay

Posted 27-Aug-2014 on Hotels.com
One thing I noticed was cleaning needed to be done better in the public areas. Floors especially. Chair cushions on most chair were in need of replacing just worn. But the staff was excellent, friendly, responsive and oh so helpful. Like the bedroom and the bathroom and enjoyed the bar.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 24-Aug-2014 on Hotels.com
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 22-Aug-2014 on Hotels.com
3 out of 5
by A verified travellerfrom Virginia

Far from town, far from 5 star

Posted 19-Aug-2014
Pros: Bed was very comfortable.
Location: Nothing nearby - if you want to just stay in the hotel - eat there, use the spa, - fine - but not if you want to experience Galway.
This is a "designer hotel" if there ever was one, and some dramatic choices of incredibly dark hallways as contrasted to "white" rooms. However - bathtub didn't drain, TV remote didn't work, the TV itself was grainy, non-HD (for a five star hotel?). Bed was very comfortable, breakfast was good, concierge attentive but... it's along ways from any of the downtown scene for Galway and that's the reason to come to this town as the sights and live music everywhere is terrific and you want to be able to get back to where you're staying easily. Yes, you could get a cab or walk 20 minutes but Galway is not a town where you want to spend much time in the hotel anyway. My advice would be to spend less on a place and get soemthing closer.
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent 5 star comfort & in access to town

Posted 14-Aug-2014
great week racing ! lots to see & do , comfort & fun.